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Customer Questions & Answers for
Samsung Restore™ Cell Phone

Customer Questions & Answers:
131 Questions
 | 
133 Answers

Questions & Answers for samsung Samsung Restore™ Cell Phone

Question

Can I use t9 on the samsung restore

I know this phone has a slide out keyboard but there are many times where I would like to use the keypad on the front but HATE abc texting and would like to know if there is a way to get t9
asked 3 years, 10 months ago
Tdud
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

You can use the "Predictive Text" feature of the phone as this feature lets you enter text by pressing keys just once per letter. This input method uses an intuitive word database to analyze the letters you enter and create a suitable word.

Please do the following steps to activate the feature:

From a screen where you can enter text, Press Options (right softkey)
Press Text Mode
Press Predictive Text
Press On to activate this input mode.
Press the corresponding keys once per letter to enter a word.

Tip: If you make a mistake, press to erase a single character. Press and hold to erase all previously entered text.

Thank you and Happy Holidays.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do i manually lock the keypad on my Samsung Restore

it lock by itself after 30 seconds or so but if i put it in my pocket right after i send a text or something the scroller moves around in my pocket
asked 3 years, 10 months ago
matt17
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

You can use the key guard lock on the phone. To enable Keyguard follow the steps below:

Highlight the Home Icon and press the center button Select Settings (*)
Select Auto Keyguard (4)
Select On (1)

*To unlock the keys from idle standby, simply press any key on the handset and then tap the [*] key and then tap the Back key.

Thank you and Happy Holidays.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Can and how do you download games online to the restore?

asked 3 years, 9 months ago
sperry505
stillwater
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sperry505!

Thank you for your inquiry. Currently the application download for mobile phones is still not available on our website; you may still check our website from time to time for the Samsung's Application downloads for Mobile Phones to be available. In the meantime you may call up your service provider and check with them if they have application downloads on their website.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

is there a way to remove the carosel?

asked 3 years, 9 months ago
ilvfnkymzk
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for sending us an inquiry.

There is no configurable option on the phone settings to remove the carousel.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Thank you for your understanding and patience.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

HOw do I access my phone through my computer?

I bought a usb cable to plug my restore into my computer. The compute wizard is looking for files to load it.
asked 3 years, 9 months ago
ilvfnkymzk
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for sending us an inquiry.

Provided here below is a link, that will guide you in transferring files to and from the phone to the computer.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=249964

Thank you for your understanding and patience.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

when I plug in speakers or headphones to phone, still plays on speaker not through speaker - how do I fix?

asked 3 years, 9 months ago
trishd
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi trishd!

Thank you for your inquiry.

Have you tried to plug in a different headset on the phone? Does the same thing happen? Is the headset properly plugged in on the phone? Have you tried to use the headset that you have on a different device or phone?

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I set the alarm on my Samsung Restore to vibrate only instead of making an audible sound?

asked 3 years, 9 months ago
sueg80
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
HI sueg80!

Thank you for your inquiry. There's no configurable option on your Samsung Restore (SPH-M570) for you to set your alarm to notify you only with the vibration.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why won't my Samung Restore turn OFF?

When i go to power down my phone, it shows a powering down animation, the screen turns off for less than 2 seconds, and then the screen turns back on, with nothing on it, and about 15 seconds later, my home screen comes on with out a startup animation. is it possible to shut it off??? I really need to shut it off at times, and it wont. I have only had it for 8 days, and it hasn't turned off since..
asked 3 years, 9 months ago
Jacobdog97
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 9 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

I just purchased a Restore M570. I plugged it in to charge it last night and now when I turn it on it doesn't work.

I've tried removing the battery and putting it back in. I get the "samsung" message and flashing symbol and then it gives me a blank screen. Can you please tell me what's wrong with it?
asked 3 years, 9 months ago
kaycamp22
Washington, DC
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kaycamp22.

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I transfer all my music to library

I have 8 gig card installed with 4 gig of music but only 44 tracks show up in media player library how do I transfer all my music to library
asked 3 years, 9 months ago
734laguna
garland tx
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 734laguna,

Thank you for your inquiry.

Have you checked on the format and size of the music files that you have on the phone? Have you updated the music library on the Music player?

The phone supports the following music file formats: .aac, .mp3, .mid, .wav and .amr

You can try to update your Music player by doing the following:
From the Sprint Music Store opening page, press Menu (right softkey) and select My Library.
*If prompted, highlight Update My Library and press the Ok button to re-index your microSD card’s Music folder and list all available music files.
2. Highlight My Library and press The Ok button.
3. Make your selection based on category types or use the Search field to look for a specific music file.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I change it so that it doesn't read the phone number before playing each voicemail?

asked 3 years, 9 months ago
ajnack
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ajnack!

Thank you for your inquiry.

Regarding about your concern, voice mail is a network dependent service and there is unavailable configurable option to change the settings of the voice mail on the SPH-M570 handset. We recommend contacting your Service Provider to change the settings of your voice mail.

We appreciate your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

"Restore" cell phone will not receive picture messages

asked 3 years, 8 months ago
alysiacc
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Regarding your concern you have to coordinate with your service provider for this is a network dependent issue
Sprint hotline (888-788-4727)

We thank you for your patronage of Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

I AM TRYING TO INSERT A SD CARD AND NOT SURE WHERE IT IS A MICRO ADAPTER

asked 3 years, 9 months ago
CHARLESKING
KENTUCKY
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi CHARLESKING!

Thank you for your correspondence.

Are you referring on how you can insert the microSD memory card on the Samsung Restore™ Cell Phone (SPH-M570)?

For you to insert a microSD memory card, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=250549

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Will my Samsung Restore alert me when new e-mails arrive?

asked 3 years, 8 months ago
catdoctor
Oregon
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi catdoctor!

Thank you for your inquiry.

The Samsung Restore™ Cell Phone (SPH-M570) certainly has this feature once you receive e-mails. Please follow the procedures on the link below on how you can change the ringtones on your phone for messaging.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=250643

We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

add ringtones to my restore from computer

asked 3 years, 8 months ago
icedoggy
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi icedoggy!

Thank you for your inquiry.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files from your Samsung Restore™ Cell Phone (SPH-M570) to the computer, you may do USB mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a USB data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

1. Highlight Home icon and press the middle button.
2. Select Tools.
3. Select Mass Storage.
4. Select Format Memory Card.
5. Enter User Lock code.
6. Press the left soft key for Format to confirm.

Note: Formatting the microSD memory card will delete all information saved on your memory card. We suggest backing up first your files saved on the microSD memory card.

USB Mass Storage
1. Ensure that a memory card is present in the handset's memory card slot.
2. Connect one end of the USB data cable to the handset (as shown below) and the other end to an available USB slot on a PC or laptop.
3. Highlight Home icon and press middle button.
4. Select Tools.
5. Select Mass Storage.
6. Select Connect To PC.
7. When the Removable Disk window pops up, select the Open Folder option and click OK.
8. Copy & paste or drag & drop MP3 files from other locations on your PCs hard drive to this window.
9. On the handset, press the right soft key for Disconnect.
10. Press the left soft key for Disconnect to confirm.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Samsung Restore Cell Phone

Phone did not come with user manual. How do I get a hardcopy? Store couldn't help.
asked 3 years, 8 months ago
dvmalibu
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dvmalibu!

Thank you for your inquiry.

We do not have an available hard copy of the user manual of this phone as of the moment but you can download the manual and you have the option to print it out on your computer.

Here's a link where you can download the manual:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000000&prd_mdl_cd=SPH-M570ZKASPR&prd_mdl_name=SPH-M570

NOTE: Adobe PDF Reader is required to open the User's Manual Guide file.

We appreciate your time writing us here at Samsung!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is my Samsung Restore an android cell phone?

asked 3 years, 8 months ago
m1sanderson
Matlacha, FL
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Yes, your Samsung restore ( SPH-M570 )
is an android phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

My Restore Screen freezes up every time I try to send a message. What can I do to make it stop

I've tried taking the battery out, turning off and on, and installing an update but nothing works
asked 3 years, 8 months ago
Titansfan
Montgomery, AL
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

Before this happened, did you downloaded any applications on the phone?

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How to delete contacts in the SENT TO RECENT option of Messaging

Is there a way to delete the contacts in the 'send to recent' option of messaging. I can easily delete the messages I've sent by going to 'messages' and then using the 'options' to delete the messages. However in the 'send message screen' it shows the people I've sent message to and only allows me to use the 'multiple' or 'new addr' function keys. I used to have a SAMSUNG EXCLAIM and it had an option key after pressing the 'send message' screen which would allow one to delete all the info etc. Is it possible for this same application to come out as an update for the RESTORE?
asked 3 years, 8 months ago
kidl
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. There's no configurable option for you to delete recent numbers that you've used for sending a message on your Samsung Restore (SPH-M570).

We sincerely apologize for any inconvenience this presents.
answered 3 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do you zoom on the camera feature on the samsung restore cell phone..

how do you zoom on the camera feature on the samsung restore cell phone..
asked 3 years, 8 months ago
cbs1200
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cbs1200!

Thank you for your inquiry. You may try to press the volume down button of the phone for you to do the zoom option. However, the zoom gauge will not be displayed when the
Resolution setting is High.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
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