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Customer Questions & Answers for
Samsung Restore™ Cell Phone

Customer Questions & Answers:
131 Questions
 | 
133 Answers

Questions & Answers for samsung Samsung Restore™ Cell Phone

Question

I have a new Samsung restore. How do I insert the battery?

User's Manual is no descriptive enought and there are no pictures to demonstrate.
asked 3 years, 5 months ago
boskeens
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please refer to the link below, to guide you on the proper way to insert the battery on your phone.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=233262

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Why does the system not include the Shortcuts Tile in the carousel?

Why does the system not include the Shortcuts Tile in the carousel? I own a SPH-M570ZKASPR with software version M570.DH13. The User Guide shows that it should be there. My wife has the green version and she doesn't have that tile either. Can you help? I NEED that tile.
asked 3 years, 5 months ago
gdkglobal
Utah
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gdkglobal!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Ringtone Format for Restore

I recorded my own sound using the mic on my computer. I recorded it as a wave file. I would like to use it as a ringtone for my new restore phone. I edited the song down to a 10 sec. wav. but not sure were to go from here.
asked 3 years, 5 months ago
DK5290
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DK5290!

Thank you for your inquiry.

WAV files cannot be assigned as a ringtone for the Samsung Restore. Provided here below are the type of files that you may use as a ringtone.
MP3 MP4 / AAC MP4 / AMR M4A 3GP / AAC 3GP / AMR WMA REAL

Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are considered as Music. Users cannot set a media file as a ringtone if it is larger than 300 KB. Some media files transferred to the handset via ActiveSync may not be able to be used as ringtones or alerts.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

is there a way to enlage font size

how to enlage font size on restore phones
asked 3 years, 5 months ago
demlinggma07
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi demlinggma07!

Thank you for your inquiry. Please try to open one of your text message, and press the volume up key.

If that option will not work, there are no other configurable options to enlarge the font size of it.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can I upload a song from the computer and set it as a ringer

I just bought the Samsung Restore and am wondering if it is possible to connect the phone to the computer, save a song the the SD chip, and then set that as a ring tone.
asked 3 years, 5 months ago
jkrawcz
Indiana
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jkrawcz!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Restore™ Cell Phone (SPH-M570), t is not possible to assign MP3 files as ringtones.

We recommend contacting your service provider to avail compatible ringtones you can use on the SPH-M570 handset.

If you want to transfer music files from the computer to the phone, it would require you to have a microSD memory card inside the phone and a compatible USB data cable. Once you have the requirements, please follow the steps below:

1. Ensure that a memory card is present in the handset's memory card slot.
2. Connect one end of the USB data cable to the handset and the other end to an available USB slot on a PC or laptop.
3. Highlight Home icon and press the middle button.
4. Select Tools.
5. Select Mass Storage.
6. Select Connect To PC.
7. When the Removable Disk window pops up, select the Open Folder option and click OK.
8. Copy & paste or drag & drop MP3 files from other locations on your PCs hard drive to this window.
9. On the handset, press the right soft key for Disconnect.
10. Press the left soft key for Disconnect to confirm.

Note: Make sure Bluetooth is disabled and the phone is in idle mode.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is it possible to change messages to vibrate only?

I want to have my ringer volume turned up, but messages to vibrate only.
asked 3 years, 4 months ago
Anonymous
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

To place the SPH-M570 (Restore) phone into silent / vibrate mode, simply press the down volume key located on the left side multiple times until either Vibrate All or Silence All is displayed on the LCD. Use the up volume key to bring the ringer back up to an audible level.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

pictures to facebook

asked 3 years, 4 months ago
Harold17
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Harold17!

Thank you for your inquiry. Are you referring on how to upload pictures from the phone to your Facebook account? If so, you may need to download an application that will allow you to upload your pictures/photos from the phone to your Facebook account. However, please keep in mind that we don’t support any third party application for any of our devices. For this reason, we do not have information compiled on possible resources.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I retrieve picture mail?

asked 3 years, 4 months ago
boomerthal
Roseville CA
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi boomerthal,

Thank you for your inquiry.

Are you referring to a picture attached to a text message or Email you received on your SPH-M570 (Restore) phone?

There are no configurable options to retrieve the deleted text or Email messages on the phone. However, if you received the picture attached to the Email, you may check your Email on the computer and see if the message with the picture attached to it will be there.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How to change the display font

eg the incoming phone number
asked 3 years, 3 months ago
Newowneras
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Newowneras!
Thank you for your inquiry.

Regarding your concern there are no configurable options available to change the dialing font size of your SPH-M570 (Restore) Phone

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I block an incomming caller?

There is someone that is constantly calling my cell phone saying wrong number. It is always from the same number. How can I block this number from calling thru on my pphone?
asked 3 years, 3 months ago
clw9900
florida
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi clw9900!

Thank you for your inquiry.

There's no configurable option for you to reject or block a certain number for calling your handset. However, you may ask your service provider as they may have an option from their system to have this feature activated on your device.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

In the phone carousel, under recent messages I get crazy numbers and symbles sometimes

sometimes instead of the contact person name who sent me a text I get odd symbles, example
1/4i
$aH3H3
iaA3A3
and sometimes the name won't show up just the number
asked 3 years, 3 months ago
Kaj006
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kaj006!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you track your phone in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I install the battery in Samsung Restore?

asked 3 years, 3 months ago
radartek
Arizona
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi radartek!

Thank you for your inquiry.

For the step by step procedure on how to install the battery into your Samsung Restore, please see the following information:

-- Place your fingernail into the Release Latch indention (adjacent to the microphone) and carefully lift the case off the rear of the phone. (This is similar to popping the top off a soda can)

-- Insert the battery into the opening in the back of the phone, making sure the connectors align. Gently press down to secure the battery. Position the battery cover over the battery compartment and press down until you hear a click.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can the phone read text messages to you?

asked 3 years, 2 months ago
shoretist
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi shoretist!

Thank you for your inquiry.

There's no configurable option to have readout for text messages on your Samsung Restore (SCH-R570). This is default on the handset's settings.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Camera is taking pics sideways only , how do i set it to take pics up right?

asked 3 years, 2 months ago
bbau812
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bbau812,

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Can i download music on my sd card annd then download it for a ringtone?

asked 3 years, 2 months ago
nanny60
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Unfortunately, it is not possible to assign MP3 files as ringtones. Ringtones can be purchased through your service provider. Please contact Sprint for more information.

Online at http://www.sprintpcs.com
By Phone at 1-888-211-4727

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how can i block unknown callers?

asked 3 years, 2 months ago
eazboy
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I need a usb driver for my samsung restore. Where do I find it?

asked 3 years, 1 month ago
megadiva3654
Oregon
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings megadiva3654!

Thanks for reaching out! You don’t need a driver anymore for you to transfer pictures/videos from phone to computer of vice versa. Please just click the link below for steps on doing so.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=249964

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please just write us again on this forum or you can contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

T9 on the samsung restore

When i try texting regular (not on the keyboard) when im on T9 and i type a word and the list comes up to choose from the words, how do i click to go to the next word instead of scrolling down with the down arrow key? On my rumor 2 phone i could just click the 0 button and it would go to the next word in the list but on this phone if i click the 0 button it just adds a 0.
asked 3 years, 1 month ago
mirandababe07
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mirandababe07!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Restore™ Cell Phone (SPH-M570), you have to create a text message using the slider keyboard because it is default into T9 mode. There are no configurable options available to set T9 mode when entering text while the phone is in landscape mode.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I turn the notification OFF for when I receive text messages. It constantly beeps until I check it. Please inform. Thank you

asked 3 years, 1 month ago
sekai
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sekai!

Thanks for your question! To place the SPH-M570 (Restore) phone into silent / vibrate mode, simply press the down volume key located on the left side multiple times until either Vibrate All or Silence All is displayed on the LCD. Use the up volume key to bring the ringer back up to an audible level.

In order to change the alert tones, you may follow these steps below.

From Idle mode, press Menu
Select Settings
Select Personalize
Select Sound profiles and press the OK button for options
Highlight Normal and press the right soft key for options
Then you can customizes the desired alert tones

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I install the battery

I have a samsung restore. The owners manual has five pages on the battery. It tells me not to put it in the microwave or paper shredder. I already figured that out on my own thanks. I also knew better then to drop it in water or put it in the freezer. I really can't figure out how to open the battery compartment. Including those instructions in the owners manual, would have been extremely helpful. It should be noted that every internet page dedicated to answering questions has this question on it. SO I am not the only one.
asked 3 years, 1 month ago
stalker
Woodbridge VA
on Samsung Restore™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for your question! Please follow the link below for complete steps on how to remove the battery cover on your device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=250547

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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