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Customer Questions & Answers for
samsung Samsung Restore™ Cell Phone

Customer Questions & Answers:
131 Questions
 | 
133 Answers

Questions & Answers for samsung Samsung Restore™ Cell Phone

Question

how to put the battery in

asked 2 years, 11 months ago
daveggeeeeee
on Samsung Restore™ Cell Phone
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answer 1
slip fingernail in back case at the bottom slot,open and remove the battery
answered 2 years, 11 months ago
cellphone2
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answer 2
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find a tutorial that will guide you through the process of inserting or removing the battery cover on the Restore.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=250547

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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Question

My Samsung Restore from sprint restarts its self then turns off and repeats, freezes all the time, and some times my battery will not charge!!

asked 1 year, 11 months ago
hightoprocker
on Samsung Restore™ Cell Phone
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Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

Thank you and have a great day!

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungSupport
SamsungSupport
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answer 2
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungSupport
SamsungSupport
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Question

I have a 2010 Dodge Ram 2500 with U-connect, after the phone updated I can not use the hands free. Why?

I used to own an M520 phone and never had a problem with the U-connect in my truck. Now that I have an M570 and the newest firmware I am not able to use the U-connect with it. Both devices see each other and are paired, but they do not work together. I need them to work together or I will need to find another phone, which would be a shame since I really like this phone.
asked 3 years, 9 months ago
fasoldtrt
29 Palms, Ca
on Samsung Restore™ Cell Phone
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answer 1
Greetings!

Pertaining to your query, I would strongly advise to please contact you car manufacturer if the phone is included on the trusted devices that can be paired with your car. Once verified as a trusted device then you can pair the phone with the car.

To pair with a Bluetooth device follow the steps below:

Note: Refer to the manufacturer of all third-party Bluetooth devices for instructions on enabling discovery mode and obtaining the passkey. In most cases, the default passkey is '0000' (four zeros).

1.Place Bluetooth device in discovery mode.
2.Highlight Home key and press OK key
3.Select Tools
4.Select Bluetooth
5.Select Add New
6.Enable Bluetooth if not already turned on, Yes
7.If the Trusted Devices list is empty, a search will begin and soon a list of devices will populate
8.Select a device and press the OK key
9.Verify passkeys match and select left soft key for Yes
10.Enter a unique device name and press the left soft key for Done to save changes

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

With the Restore, how do you add words into the dictionary?

asked 3 years, 8 months ago
IComeAnon
on Samsung Restore™ Cell Phone
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answer 1
From a screen where you can enter text, press OPTIONS (right softkey) > Text Mode > Text Settings and then use your navigation key to scroll down the list and activate the desired text entry option:

> Auto-Capital: allows you to turn on or off the capitalization of the next character after a full stop punctuation is followed by a space.
> Auto-Space allows you to turn on or off the ability to insert a space automatically after a word is selected from the candidate list.
> Dual Language allows you to select word candidates to display in English only (None) or in Spanish (Spanish).
> Word Choice List allows you to display an onscreen list of available word choices.
> Word Prediction allows you to configure the phone to display possible word candidates after a preset number of characters have been entered.
> Word Completion allows you to turn on or off the ability to insert predictive words into the text.
> Use My Words allows you to turn on or off the ability to use words from your own custom dictionary.

Note: Yo can also access Text Entry options from the Settings menu. Press Menu > Settings > Text Entry.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

Is my restore functioning properly?

The port for the headphone does'nt work when I plug it into the cassette adapter in my cart to listen to music. It also does not work with standard headphones.Help
asked 3 years, 7 months ago
Julz1
colorado
on Samsung Restore™ Cell Phone
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answer 1
Hi!
Thank you for your inquiry. Are you using a branded or genuine accessory for your phone? If not, we're not sure if it will work with that accessory. All our devices are intended to work with its compatible software and accessories. I encourage you to have Samsung genuine accessories for you to make sure of the compatibility of it for your Samsung phone.

Happy Holidays!
answered 3 years, 7 months ago
Samsung10
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Question

Why won't my Samung Restore turn OFF?

When i go to power down my phone, it shows a powering down animation, the screen turns off for less than 2 seconds, and then the screen turns back on, with nothing on it, and about 15 seconds later, my home screen comes on with out a startup animation. is it possible to shut it off??? I really need to shut it off at times, and it wont. I have only had it for 8 days, and it hasn't turned off since..
asked 3 years, 6 months ago
Jacobdog97
on Samsung Restore™ Cell Phone
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1 answer
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answer 1
Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 6 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

Can and how do you download games online to the restore?

asked 3 years, 6 months ago
sperry505
stillwater
on Samsung Restore™ Cell Phone
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1 answer
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answer 1
Hi sperry505!

Thank you for your inquiry. Currently the application download for mobile phones is still not available on our website; you may still check our website from time to time for the Samsung's Application downloads for Mobile Phones to be available. In the meantime you may call up your service provider and check with them if they have application downloads on their website.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

I just purchased a Restore M570. I plugged it in to charge it last night and now when I turn it on it doesn't work.

I've tried removing the battery and putting it back in. I get the "samsung" message and flashing symbol and then it gives me a blank screen. Can you please tell me what's wrong with it?
asked 3 years, 6 months ago
kaycamp22
Washington, DC
on Samsung Restore™ Cell Phone
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1 answer
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answer 1
Hi Kaycamp22.

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 6 months ago
Samsung5
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Question

how do I transfer all my music to library

I have 8 gig card installed with 4 gig of music but only 44 tracks show up in media player library how do I transfer all my music to library
asked 3 years, 6 months ago
734laguna
garland tx
on Samsung Restore™ Cell Phone
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answer 1
Hi 734laguna,

Thank you for your inquiry.

Have you checked on the format and size of the music files that you have on the phone? Have you updated the music library on the Music player?

The phone supports the following music file formats: .aac, .mp3, .mid, .wav and .amr

You can try to update your Music player by doing the following:
From the Sprint Music Store opening page, press Menu (right softkey) and select My Library.
*If prompted, highlight Update My Library and press the Ok button to re-index your microSD card’s Music folder and list all available music files.
2. Highlight My Library and press The Ok button.
3. Make your selection based on category types or use the Search field to look for a specific music file.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
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Question

does my samsung restore cell phone have java installed on it?

asked 3 years, 10 months ago
WESTC707
on Samsung Restore™ Cell Phone
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answer 1
Certainly. The built-in music player, for example, is a Java applet.
answered 3 years, 3 months ago
THENate
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Question

is there a way to remove the carosel?

asked 3 years, 6 months ago
ilvfnkymzk
on Samsung Restore™ Cell Phone
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answer 1
Hi there!

Thank you for sending us an inquiry.

There is no configurable option on the phone settings to remove the carousel.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Thank you for your understanding and patience.
answered 3 years, 6 months ago
SamsungSupport11
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Question

HOw do I access my phone through my computer?

I bought a usb cable to plug my restore into my computer. The compute wizard is looking for files to load it.
asked 3 years, 6 months ago
ilvfnkymzk
on Samsung Restore™ Cell Phone
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answer 1
Hi there!

Thank you for sending us an inquiry.

Provided here below is a link, that will guide you in transferring files to and from the phone to the computer.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=249964

Thank you for your understanding and patience.
answered 3 years, 6 months ago
SamsungSupport11
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Question

Will my Samsung Restore alert me when new e-mails arrive?

asked 3 years, 5 months ago
catdoctor
Oregon
on Samsung Restore™ Cell Phone
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answer 1
Hi catdoctor!

Thank you for your inquiry.

The Samsung Restore™ Cell Phone (SPH-M570) certainly has this feature once you receive e-mails. Please follow the procedures on the link below on how you can change the ringtones on your phone for messaging.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=250643

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
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Question

"Restore" cell phone will not receive picture messages

asked 3 years, 5 months ago
alysiacc
on Samsung Restore™ Cell Phone
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answer 1
Hi there!
Thank you for your inquiry.

Regarding your concern you have to coordinate with your service provider for this is a network dependent issue
Sprint hotline (888-788-4727)

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
samsung6
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Question

My Restore Screen freezes up every time I try to send a message. What can I do to make it stop

I've tried taking the battery out, turning off and on, and installing an update but nothing works
asked 3 years, 5 months ago
Titansfan
Montgomery, AL
on Samsung Restore™ Cell Phone
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answer 1
Hi there!

Thank you for your correspondence.

Before this happened, did you downloaded any applications on the phone?

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
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Question

I have a new Samsung restore. How do I insert the battery?

User's Manual is no descriptive enought and there are no pictures to demonstrate.
asked 3 years, 5 months ago
boskeens
on Samsung Restore™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry.

Please refer to the link below, to guide you on the proper way to insert the battery on your phone.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=233262

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
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Question

Why does the system not include the Shortcuts Tile in the carousel?

Why does the system not include the Shortcuts Tile in the carousel? I own a SPH-M570ZKASPR with software version M570.DH13. The User Guide shows that it should be there. My wife has the green version and she doesn't have that tile either. Can you help? I NEED that tile.
asked 3 years, 5 months ago
gdkglobal
Utah
on Samsung Restore™ Cell Phone
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answer 1
Hi gdkglobal!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 4 months ago
Samsung10
0points
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Question

Ringtone Format for Restore

I recorded my own sound using the mic on my computer. I recorded it as a wave file. I would like to use it as a ringtone for my new restore phone. I edited the song down to a 10 sec. wav. but not sure were to go from here.
asked 3 years, 4 months ago
DK5290
on Samsung Restore™ Cell Phone
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answer 1
Hi DK5290!

Thank you for your inquiry.

WAV files cannot be assigned as a ringtone for the Samsung Restore. Provided here below are the type of files that you may use as a ringtone.
MP3 MP4 / AAC MP4 / AMR M4A 3GP / AAC 3GP / AMR WMA REAL

Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are considered as Music. Users cannot set a media file as a ringtone if it is larger than 300 KB. Some media files transferred to the handset via ActiveSync may not be able to be used as ringtones or alerts.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
0points
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Question

is there a way to enlage font size

how to enlage font size on restore phones
asked 3 years, 4 months ago
demlinggma07
on Samsung Restore™ Cell Phone
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answer 1
Hi demlinggma07!

Thank you for your inquiry. Please try to open one of your text message, and press the volume up key.

If that option will not work, there are no other configurable options to enlarge the font size of it.

We thank you for your patronage of Samsung products.
answered 3 years, 4 months ago
Samsung5
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Question

How can I make an mp3 file into my ring tone?

I transferred an mp3 file from my computer to my phone with the intention of making it my phone ring, but I cannot access the file under the options that I have for my rings.
asked 3 years, 4 months ago
Irieri
on Samsung Restore™ Cell Phone
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answer 1
Hi Irieri!

Thank you for your inquiry.

Unfortunately, upon checking the specifications and settings on the Samsung Restore™ Cell Phone (SPH-M570), MP3 files could not be assigned as a ringtone.

If you want to change or add a ringtone on the SPH-M570 handset, we recommend contacting your service provider to purchase the compatible ringtone for your phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
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