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Customer Questions & Answers for
samsung Samsung Reclaim™ Cell Phone

Customer Questions & Answers:
73 Questions
 | 
75 Answers

Questions & Answers for samsung Samsung Reclaim™ Cell Phone

Question

how do i link phone to computer without disc

i would like to get pics off phone
asked 3 years, 10 months ago
chadwick
on Samsung Reclaim™ Cell Phone
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2 answers
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answer 1
i want to put music on my phone from my windows media player but the computer says it cant install the hardware how do i do this? i dont have a disk for my phone
answered 3 years, 1 month ago
cindy4388
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answer 2
Follow the instruction on the following website link and it will guide you step by step: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=159742&PROD_SUB_ID=0&PROD_ID=559
answered 3 years, 8 months ago
SamsungJoseL
+2points
2out of 2found this answer helpful.
Question

EVERY TIME I PLUG MY HONE IN IT SAYS WRONG BATTERY OR CHARGING HALTED

asked 3 years, 6 months ago
DBOY559
93291
on Samsung Reclaim™ Cell Phone
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answer 1
The phone's software is corrupt.
Just take it to the closest sprint store that has a tech and let them reinstall the phone's programing. It takes about 15 minutes and you won't lose any personal information, pictures, etc.
It is called a hard reset. The tech I used didn't charge me anything.
answered 3 years, 4 months ago
friend
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answer 2
Hi there
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
samsung6
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Question

How do I download a backup of my phonebook in my pc?

I am using a USB connection and the drivers have been downloaded, but I cannot find the phone data anywhere in the pc. I am using VISTA
asked 3 years, 1 month ago
avranken
home
on Samsung Reclaim™ Cell Phone
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answer 1
Most phones will not allow you to see the data in your phone with a PC connection. Only what is on your Sd Card, if you have one.
What normally works is if your phone has Bluetooth, then get a USB Bluetooth for your computer. Once you have them both paired up seeing each other then you should see an option to transfer your contacts to the PC.
answered 2 years, 11 months ago
PcCowboy
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answer 2
Hi avranken!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Reclaim™ Cell Phone (SPH-M560) and a personal computer.

For you to backup your contacts saved on the SPH-M560 handset, we recommend coordinating with your service provider to assists you with this concern.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

How do I transfer ringtones from my pc to my phone?

asked 3 years, 9 months ago
Valjaxn
on Samsung Reclaim™ Cell Phone
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answer 1
Hi Valjaxn,

Thank you for your inquiry. We understand that you would like to know how to transfer ringtones from your computer to your Samsung Reclaim.

You may use the link provided below for options how to transfer files from your computer to your phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00005025&fm_seq=5193

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
0points
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Question

find model number

sph-m560
asked 3 years, 9 months ago
captne76
NJ
on Samsung Reclaim™ Cell Phone
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answer 1
Model Code of the phone can be found at the back of your phone near the bar codes as the battery has been taken out or on the box that came with your phone. Model code starts with SPH code followed by a letter then 3 numbers.

If you are on the product resgistration page, all you need to do is to key in the ESN HEX/MEID number on the serial number field and it will auto populate the model code of the phone.
answered 3 years, 8 months ago
Samsung4
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Question

how do i make an mp3 a ringtone on my reclaim?

asked 3 years, 9 months ago
amy1022
on Samsung Reclaim™ Cell Phone
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1 answer
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answer 1
Thank you for your inquiry.

There are no configurable options available to assign MP3 files as ringtones on the Samsung SPH-M560 Reclaim. MP3 ringtones are limited to those downloaded from Sprint. For further assistance with downloaded audio please contact your service provider.

Sprint's Customer Care (1-888-788-4727)

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
0points
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Question

Where can I find the drivers to connect this device to my computer?

Samsung Reclaim SPH-M560
asked 3 years, 8 months ago
tubchick
on Samsung Reclaim™ Cell Phone
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answer 1
If you use Windows 98/98SE, you have to download and install the USB Mass Storage Driver from the Sprint website at http://www.sprint.com.

However, there's another way to connect phone to PC without the use of a driver through the use of USB. USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and from phones, or for synchronizing information with a PC application. The only USB setting needed for data transfer is the Mass Storage Connect to PC setting.

To access the USB setting follow the steps below:

Connect the USB data cable to the PC's USB port and the handset Charger/Accessories jack
From the carousel's Home tile , press the OK button for Menu
Select Tools (0)
Select Mass Storage (6)
Select Connect to PC (1)
The handset will display "Connect to PC - Call disabled"
The PC will display a Removable Disk dialog box.
Click on the "Open Folder To View Files" option and then click OK or open Windows Explorer manually
Navigate to locate pictures and/or videos on the handset or PC
Copy & Paste or Drag & Drop desired pictures and videos to the desired destination folder on the PC or memory card
On the handset, press the right soft key for Disconnect
Press the left soft key to confirm disconnection from the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

how do i get a desktop manager to be able to handle my phone?

asked 3 years, 8 months ago
scott1966
on Samsung Reclaim™ Cell Phone
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answer 1
We do not have any available software for the SPH-M560.

You may contact your service provider so you can ask them for a software that you can use to your computer so you can connect your phone.

If you will be transferring pictures or videos from the phone to the computer the you can use the following options available.

- via USB Cable
- via Memory Card
- via MMS Message
- via Bluetooth

WARNING: Do NOT disconnect the USB cable from the PC or handset during file transfer as this may cause damage to the handset or PC

Please Note: The SPH-M560 (Reclaim) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded to other devices.

---------------------------------------------------------------------

1. USB Cable

To transfer pictures via USB cable follow the steps below:

1.Power down the handset
2.Remove the battery cover and insert a memory card into the memory card slot located on the upper right side (Hint: copper leads will face down)

3.Connect the compatible USB data cable to both the PCs USB port and the handsets Power/Accessory interface connector

4.From the carousel's Home tile , press the OK button for the Main Menu
5.Select Tools (0)
6.Select Mass Storage (6)
7.Select Connect To PC (1)
■The handset will display "Connect to PC - Call disabled"
■The PC will display a Removable Disk dialog box.
8.Click on the "Open Folder To View Files" option and then click OK or open Windows Explorer manually

9.Navigate to locate pictures and/or videos on the handset or PC
10.Copy & Paste or Drag & Drop desired pictures and videos to the desired destination folder on the PC or memory card
11.On the handset, press the right soft key for Disconnect
12.Press the left soft key to confirm disconnection from the PC

--------------------------------------------------------------------------------

2. Memory Card

To transfer pictures (via a memory card), from the SPH-M560 (Reclaim) handset, to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card must first be formatted, by the handset, in order for the handset to create the destination folders.

WARNING: Formatting the microSD Memory Card will permanently erase all data

To transfer pictures (via a memory card), from the SPH-M560 (Reclaim) handset, to a PC follow the steps below:

1.Remove the memory card slot cover
2.Carefully insert a microSD memory card, gold contacts down, into the memory card slot, located on the right side of the device, until it locks in place

3.Replace the memory card slot cover
4.Format the microSD memory card
5.Take the Picture(s) or Video(s)
6.From the carousel's Home tile , press the OK button for the Main Menu
7.Select Photos (7)
8.Select My Albums (4)
9.Highlight either In Phone or Memory Card, using the navigation keys, then press the OK button to view the contents
10.Highlight each desired Picture or Video then press the OK button to check their box
11.Press the right soft key for Options
12.Select Copy/Move (7)
13.Highlight one of the following:
■Copy This (1)
■Move This (2)
14.Press the OK button to transfer the Picture(s) or Video(s) to or from the microSD memory card
15.Open the memory card slot cover
16.Gently press in on the memory card to partially eject the microSD memory card
17.Remove the microSD memory card from the handset
18.Replace the memory card slot cover
19.Insert the microSD memory card into the memory card adaptor
20.Insert the memory card adaptor into the memory card reader
21.Insert the memory card reader into the USB slot on the PC
22.Navigate to the Photo location, using Windows Explorer
23.Drag and drop or copy & paste the Photo(s) or Video(s) into the desired destination on the PC

--------------------------------------------------------------------------------

3. MMS Message

Once a picture or video is taken, it is automatically saved to the In Phone handset folder, unless a memory card is detected, depending on the save to setting. From the In Phone folder, you can send pictures or videos to others, with a compatible device, via Sprint PCS Picture Mail. The first time you use any of the picture management options involving the Sprint PCS Picture Mail Web site, you will need to establish a Sprint PCS Picture Mail password. This password will also allow you to sign in to the Sprint PCS Picture Mail Web site to access and manage your uploaded pictures and albums.

Please contact your service provider for any assistance with the Sprint PCS Picture Mail service.

Note: If your Sprint PCS Service Plan does not include Sprint PCS Picture Mail, you will first be prompted to subscribe to the service for an additional monthly charge.

To send pictures and videos via an MMS message follow the steps below:

1.From the carousel's Home tile , press the OK button for the Main Menu
2.Select Photos (7)
3.Select My Albums (4)
4.Highlight In Phone or Memory Card then press the OK button
5.Highlight a picture or video then press the OK button to check their box(es) (Hint: You may select multiple pictures and videos)
6.Press the right soft key for Options
7.Select Send (1)
8.Select via Picture Mail (1)
9.Follow the on-screen instructions to complete transfer

--------------------------------------------------------------------------------

4. Bluetooth

To transfer pictures and videos via Bluetooth follow the steps below:

1.Ensure the target device is on, in pairing mode, and in range
2.From the carousel's Home tile , press the OK button for the Main Menu
3.Select Photos (7)
4.Select My Albums (4)
5.Highlight either In Phone or Memory Card, using the navigation keys, then press the OK button
6.Highlight the desired picture or video, using the navigation keys
7.Press the right soft key for Options
8.Select Send (1)
9.Select Via Bluetooth (2)
■If prompted, select Yes (1) to enable Bluetooth
■Highlight the desired picture or video, using the navigation keys
■Press the right soft key for Options
■Select Send (1)
■Select Via Bluetooth (2)
10.Make the other Bluetooth device visible & turn on Bluetooth
11.Select Yes (1) to search for the other Bluetooth device
12.Highlight the found Bluetooth device, using the navigation keys
13.Press the left soft key to Select the Bluetooth device
14.Select Yes (1) at the "Do you want to send files?" prompt
15.Enter the numeric PIN (0000) then press the OK key
16.You will see a brief message stating "Pairing"
17.Enter the numeric PIN (0000) on the other Bluetooth device
18.Select to exchange data on the other Bluetooth device
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.
answered 3 years, 8 months ago
Samsung5
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Question

transfering contacts

asked 3 years, 8 months ago
stever67
on Samsung Reclaim™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Samsung does not offer a Data Kit software package for the purpose of transferring data between the handset and a personal computer or for this handset as a modem for a personal computer.

However you may still try to check with your service provider if they can offer you a software/program that would allow you this process.
answered 3 years, 8 months ago
Samsung4
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Question

forgot user lock code

asked 3 years, 7 months ago
Anonymous
on Samsung Reclaim™ Cell Phone
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1 answer
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answer 1
Hi!

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing!
answered 3 years, 7 months ago
SamsungSupport12
0points
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Question

How do I upload pics from phone?

I do not have internet access w/ my phone.
asked 3 years, 6 months ago
alove1971
florida
on Samsung Reclaim™ Cell Phone
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1 answer
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answer 1
Thank you for your inquiry. Here are the steps below on how you can transfer your pictures from phone to computer.

To transfer pictures via USB cable follow the steps below:

1. Power down the handset
2. Remove the battery cover and insert a memory card into the memory card slot located on the upper right side (Hint: copper leads will face down)
3. Connect the compatible USB data cable to both the PCs USB port and the handsets Power/Accessory interface connector
4. From the carousel's Home tile, press the OK button for the Main Menu
5. Select Tools
6. Select Mass Storage
7. Select Connect To PC

 The handset will display "Connect to PC - Call disabled"
 The PC will display a Removable Disk dialog box.

8. Click on the "Open Folder To View Files" option and then click OK or open Windows Explorer manually
9. Navigate to locate pictures and/or videos on the handset or PC
10. Copy & Paste or Drag & Drop desired pictures and videos to the desired destination folder on the PC or memory card
11. On the handset, press the right soft key for Disconnect
12. Press the left soft key to confirm disconnection from the PC

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
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Question

How do I turn the voice on this phone off?!!

Whenever I open a text message on the reclaim it reads what it says, Even when the phone is on silent! This is extremely annoying and frustrating and I dont see any option to shut it off. Please help!!!
asked 3 years, 6 months ago
Plooney1216
on Samsung Reclaim™ Cell Phone
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answer 1
Hi Plooney1216!

Thank you for your inquiry. You can adjust that setting from the Option on your Samsung Reclaim (SPH-M560). From the Option (Left Soft Key while your on the Home screen), please go to the Messages. Then go to the VoiceSMS option. Select Speakerphone and choose to off the option.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
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Question

What can I do if my phone has a camera error??

When I try to turn on the camera on my phone, it says there is a camera error and goes back to the menu.
asked 3 years, 6 months ago
SavedByMusic
on Samsung Reclaim™ Cell Phone
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answer 1
Thank you for your inquiry. Do a soft reset on your phone. If the soft reset won’t work, we would be glad to give you further assistance in regarding your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

can my reclaim be unlocked fully and switched to cricket?

asked 3 years, 9 months ago
trouble513
cincinnati, ohio
on Samsung Reclaim™ Cell Phone
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answer 1
Thank you for your inquiry.

Samsung only manufactures phone but the software incorporated on it is being provided by the original network provider of the phone. Samsung Reclaim is a phone manufactured exclusively with Sprint. If you intend to use it with Cricket, you would need to coordinate with Sprint to get an authorization and have their software be removed on this device before you have it reprogrammed with Cricket for this phone to be recognized by their network.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
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Question

Replacement Parts

The glass screen cracked on my samsung reclaim but everything inside is fine. I was wondering if you sell or can send me a green replacement housing (front and back) for my phone and I can attempt my own repair. If i need to buy it, please let me know how much and how I could go about paying for it. Thanks!
asked 3 years, 5 months ago
Jennnn
NJ
on Samsung Reclaim™ Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we do not sell replacement parts except for accessories of your phone.

We also advise our customers to refrain from doing a self service repair or sending phones to a unauthorized technician to avoid more complicated issues on the phone.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
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Question

How do I silence the ringer so that it doesn't ring during meetings, nap-time or church?

asked 3 years, 5 months ago
lgreger7
pa 19468
on Samsung Reclaim™ Cell Phone
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Hi lgreger7!

Thank you for your inquiry.

Here's a link on how to put the phone into silent mode:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=559&PROD_ID=1829&AT_ID=159710

We appreciate your time writing us here at Samsung!
answered 3 years, 5 months ago
SamsungSupport12
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Question

WHY DOES MY PHONE RING WHEN I DON'T HAVE A CALL OR MESSAGE

asked 3 years, 8 months ago
juliefrazier65
Highland Home
on Samsung Reclaim™ Cell Phone
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Greetings!

Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your accessory, if it is determined the problem cannot be resolved over the phone.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

Does my Reclaim have PC software I can download and connect my phone to?

I need some PC software to connect my phone to the computer (ex. PC Studio), so is there any possible software available?
asked 3 years, 5 months ago
Tejus
Niles, IL
on Samsung Reclaim™ Cell Phone
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Hi Tejus!

Thank you for your inquiry.

Regarding about your concern, unfortunately, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Reclaim™ Cell Phone (SPH-M560) and a personal computer.

If you are going to transfer media files between the SPH-M560 and your computer, it would require you to have a microSD memory card inserted in the phone and a compatible USB data cable; once you have the requirements, please follow the procedures on the links below:

To transfer pictures and videos:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=559&PROD_ID=1829&AT_ID=159742

To transfer music files:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=559&PROD_ID=1829&AT_ID=159741

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
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Question

Why is it then when I call people from my phone, they can hear me, but I can't hear them?

I've had this phone for a year and a half and it suddenly started to act up. I was trying to call someone, and they could hear me, but I couldn't hear them unless they were on speaker phone. My phone was fully charged and everything at the time. I thought that there was maybe something wrong with Sprint (the network), but everyone else in my family has Sprint and their phones work just fine. What's happening?
asked 3 years, 5 months ago
Andreyack
on Samsung Reclaim™ Cell Phone
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Hi there Andreyack!
Thank you for your inquiry.

Please try to do a soft reset on your phone. If the soft reset won’t work, we would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products
answered 3 years, 5 months ago
samsung6
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Question

Samsung Reclaim error "memory full delete unwanted messages"

Newer phone. Plenty of room on HD and SD card. Get the above message. Do all of my updates. Any ideas? Thx
asked 3 years, 4 months ago
Anonymous
on Samsung Reclaim™ Cell Phone
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Hi micarucker!

Thank you for your correspondence. It is possible that your call logs, browser WAP cache are already full. You may have to delete also some uneccesary files on the text messages. You can follow the steps below to delete call logs and browser history of the phone.

To delete the call logs
-----------------------
From the carousel's Home tile , press the OK button for Menu
Select History (4)
Highlight an entry and press the right soft key for Options
Select Delete All (4)
Press the left soft key for Delete to confirm the deletion of the call history

To clear WAP cache
------------------
From the carousel's Home tile , press the OK button for Menu
Select Settings
Select More... (7)
Select Browser (4)
Select Clear Cache (2)
Press the left soft key for Yes to confirm

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
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