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Customer Questions & Answers for
Samsung Reclaim™ Cell Phone

Customer Questions & Answers:
73 Questions
 | 
75 Answers

Questions & Answers for samsung Samsung Reclaim™ Cell Phone

Question

how do i link phone to computer without disc

i would like to get pics off phone
asked 3 years, 11 months ago
chadwick
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
i want to put music on my phone from my windows media player but the computer says it cant install the hardware how do i do this? i dont have a disk for my phone
answered 3 years, 2 months ago
cindy4388
0points
0out of 0found this answer helpful.
answer 2
Follow the instruction on the following website link and it will guide you step by step: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=159742&PROD_SUB_ID=0&PROD_ID=559
answered 3 years, 10 months ago
SamsungJoseL
+2points
2out of 2found this answer helpful.
Question

EVERY TIME I PLUG MY HONE IN IT SAYS WRONG BATTERY OR CHARGING HALTED

asked 3 years, 7 months ago
DBOY559
93291
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The phone's software is corrupt.
Just take it to the closest sprint store that has a tech and let them reinstall the phone's programing. It takes about 15 minutes and you won't lose any personal information, pictures, etc.
It is called a hard reset. The tech I used didn't charge me anything.
answered 3 years, 6 months ago
friend
0points
0out of 0found this answer helpful.
answer 2
Hi there
Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I download a backup of my phonebook in my pc?

I am using a USB connection and the drivers have been downloaded, but I cannot find the phone data anywhere in the pc. I am using VISTA
asked 3 years, 3 months ago
avranken
home
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Most phones will not allow you to see the data in your phone with a PC connection. Only what is on your Sd Card, if you have one.
What normally works is if your phone has Bluetooth, then get a USB Bluetooth for your computer. Once you have them both paired up seeing each other then you should see an option to transfer your contacts to the PC.
answered 3 years, 1 month ago
PcCowboy
0points
0out of 0found this answer helpful.
answer 2
Hi avranken!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the Samsung Reclaim™ Cell Phone (SPH-M560) and a personal computer.

For you to backup your contacts saved on the SPH-M560 handset, we recommend coordinating with your service provider to assists you with this concern.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

SPH M560 will not connect to bluetooth device

Had Ultimate Handsfree UBT102 installed in car. SPH M560 phone finds it and pairs with it, but will not connect. Other phones connect with it, so the UBT102 is functioning.
Checked all steps -- bluetooth is enabled, phone is visible.
Are these devices compatible? If so, how can I get it to connect?
asked 3 years, 11 months ago
im5049
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your vehicle manufacturer, as they can provide a list handsets approved for compatibility.In most cases, this information is available on the manufacturer’s website.

Please bear in mind that Samsung does not support the use of any third party hardware with our handsets.We apologize for any inconvenience this presents.
answered 3 years, 9 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I transfer ringtones from my pc to my phone?

asked 3 years, 11 months ago
Valjaxn
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Valjaxn,

Thank you for your inquiry. We understand that you would like to know how to transfer ringtones from your computer to your Samsung Reclaim.

You may use the link provided below for options how to transfer files from your computer to your phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00005025&fm_seq=5193

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

find model number

sph-m560
asked 3 years, 11 months ago
captne76
NJ
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Model Code of the phone can be found at the back of your phone near the bar codes as the battery has been taken out or on the box that came with your phone. Model code starts with SPH code followed by a letter then 3 numbers.

If you are on the product resgistration page, all you need to do is to key in the ESN HEX/MEID number on the serial number field and it will auto populate the model code of the phone.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Can I use the same charger for Reclaim and Exclaim?

asked 3 years, 10 months ago
sagaweb
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can use the charger for the SPH - m560 Reclaim to the SPH-M550 Exclaim.

The product ID of the charger is ATADU10JBEBSTD.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Where can I get information on the status bar icons on my samsung reclaim cell phone?

I need to know what the different icons mean
asked 3 years, 10 months ago
Anonymous
home
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can get all the information about the status bar icons on the manual of your samsung reclaim phone. If you don't have the manual yet, you can go to this link for you to download that user manual.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-M560ZAASPR&prd_mdl_name=SPH-M560

Note: The manual is available in English and Spanish version
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

WHY DOES MY PHONE RING WHEN I DON'T HAVE A CALL OR MESSAGE

asked 3 years, 10 months ago
juliefrazier65
Highland Home
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your accessory, if it is determined the problem cannot be resolved over the phone.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I lock my phone so no one can use it?

Under the security area in settings, there is no option to lock now or on power-up.
asked 3 years, 10 months ago
coolpcfixer
St. Louis
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

You can set a phone lock on your SPH-m560 (Reclaim) handset. With this, locking the phone limits all outgoing calls except calls to 911 emergencies, Service Provider, and the three user-programmable special numbers.
You can lock the phone manually, or set the phone to lock automatically when it is turned on. With the phone in lock mode, you can still answer incoming calls, but you must unlock the phone to place outgoing calls (except to 911 emergencies, Service Provider and the three user-programmable special numbers). Phone Lock also restricts access to camera/camcorder and the Volume keys.

To lock the phone follows the steps below:

1. From the carousel's Home tile , press the OK button for Menu
2. Select Settings
3. Select More... (7)
4. Select Restrict and Lock (10)
5. Select Lock My Phone (4)
6. Enter the User Lock code

 (If you can’t recall your lock code, try using the last four digits of your wireless phone number. If this doesn’t work, call Sprint Customer Service at 1-888-211-4727)

7. Select one of the following:

 Unlocked (1) - Unlocks the phone

 On Power-Up (2) - The phone locks automatically the next time the phone is powered on (The phone stays locked until the lock code is entered)

 Lock Now (3) - Locks the phone immediately (The phone stays locked until the lock code is entered)

Unlock: To unlock the phone simply press the left soft key then enter the lock code

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

use mp3 as a ringtone

How can I use an mp3 that I transferred to my phone via blue tooth as a ringtone
asked 3 years, 10 months ago
CindyKinzie
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

No, there are no configurable options available to assign MP3 files as ringtones. MP3 ringtones are limited to those downloaded from Sprint. For further assistance with downloaded audio please contact your service provider.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where can I find the drivers to connect this device to my computer?

Samsung Reclaim SPH-M560
asked 3 years, 10 months ago
tubchick
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you use Windows 98/98SE, you have to download and install the USB Mass Storage Driver from the Sprint website at http://www.sprint.com.

However, there's another way to connect phone to PC without the use of a driver through the use of USB. USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and from phones, or for synchronizing information with a PC application. The only USB setting needed for data transfer is the Mass Storage Connect to PC setting.

To access the USB setting follow the steps below:

Connect the USB data cable to the PC's USB port and the handset Charger/Accessories jack
From the carousel's Home tile , press the OK button for Menu
Select Tools (0)
Select Mass Storage (6)
Select Connect to PC (1)
The handset will display "Connect to PC - Call disabled"
The PC will display a Removable Disk dialog box.
Click on the "Open Folder To View Files" option and then click OK or open Windows Explorer manually
Navigate to locate pictures and/or videos on the handset or PC
Copy & Paste or Drag & Drop desired pictures and videos to the desired destination folder on the PC or memory card
On the handset, press the right soft key for Disconnect
Press the left soft key to confirm disconnection from the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

transfering contacts

asked 3 years, 10 months ago
stever67
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Samsung does not offer a Data Kit software package for the purpose of transferring data between the handset and a personal computer or for this handset as a modem for a personal computer.

However you may still try to check with your service provider if they can offer you a software/program that would allow you this process.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

My Reclaim Music Player can't find the music I loaded from my computer to my SD Card.

asked 3 years, 10 months ago
meguybob
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Did you format the SD card using the phone?
Have you save the Music Files under Music Folder when you transfer them?

Formatting the SD card using the phone is very important because it creates its own folder and it makes both devices compatible with each other. Also, music files should be saved on the Music Folder so that it can readable or played on the handset.

Here are the steps on how to format a microSD memory card on the phone:
1. Pull the memory card slot cover out and up to expose the memory card slot
2. Insert a microSD memory card (label up) into the memory card slot, located on the upper right side of the handset, until it locks in place

o Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset.

3. Replace the memory card slot cover
4. From the carousel's Home tile , press the OK button for Menu
5. Select Tools (0)
6. Select Mass Storage (6)
7. Select Format Memory Card (3)
8. Enter the User Lock code
9. Press the left soft key for Format to confirm

Samsung Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

forgot user lock code

asked 3 years, 9 months ago
Anonymous
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I upload pics from phone?

I do not have internet access w/ my phone.
asked 3 years, 8 months ago
alove1971
florida
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Here are the steps below on how you can transfer your pictures from phone to computer.

To transfer pictures via USB cable follow the steps below:

1. Power down the handset
2. Remove the battery cover and insert a memory card into the memory card slot located on the upper right side (Hint: copper leads will face down)
3. Connect the compatible USB data cable to both the PCs USB port and the handsets Power/Accessory interface connector
4. From the carousel's Home tile, press the OK button for the Main Menu
5. Select Tools
6. Select Mass Storage
7. Select Connect To PC

 The handset will display "Connect to PC - Call disabled"
 The PC will display a Removable Disk dialog box.

8. Click on the "Open Folder To View Files" option and then click OK or open Windows Explorer manually
9. Navigate to locate pictures and/or videos on the handset or PC
10. Copy & Paste or Drag & Drop desired pictures and videos to the desired destination folder on the PC or memory card
11. On the handset, press the right soft key for Disconnect
12. Press the left soft key to confirm disconnection from the PC

Have a great day.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What can I do if my phone has a camera error??

When I try to turn on the camera on my phone, it says there is a camera error and goes back to the menu.
asked 3 years, 8 months ago
SavedByMusic
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Do a soft reset on your phone. If the soft reset won’t work, we would be glad to give you further assistance in regarding your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What do I do if my Samsung Reclaim has a screen that shows nothing but the buttons and stuff still work?

My screen stopped working. Its screen was black and I couldn't see anything. But it still turned on and the buttons still worked and everything it looked like did. I searched this on the Internet and somebody said i need a new LED screen but I don't know if that is the solution and if it is where to buy one.
asked 3 years, 7 months ago
Adam2341
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Adam2341!

Thank you for your inquiry. Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what is meant by download mode?

Mode: emergency
Port: USB
asked 3 years, 7 months ago
Trei
Jacksonville, Fl
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Trei!

Thank you for your correspondence. It indicates that phone's software is updating or possible corrupt software. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still on download mode, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Replacement Parts

The glass screen cracked on my samsung reclaim but everything inside is fine. I was wondering if you sell or can send me a green replacement housing (front and back) for my phone and I can attempt my own repair. If i need to buy it, please let me know how much and how I could go about paying for it. Thanks!
asked 3 years, 7 months ago
Jennnn
NJ
on Samsung Reclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we do not sell replacement parts except for accessories of your phone.

We also advise our customers to refrain from doing a self service repair or sending phones to a unauthorized technician to avoid more complicated issues on the phone.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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