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Customer Questions & Answers for
Samsung Exclaim™ Cell Phone

Customer Questions & Answers:
92 Questions
 | 
100 Answers

Questions & Answers for samsung Samsung Exclaim™ Cell Phone

Question

What is the blue tooth pass code? I tried 0000 and the last 4 digits of my tel number to connect to my pc, but it does not work.

asked 3 years, 11 months ago
Marc1957
Florida
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
In most instances, the passkey is ‘0000” or the last four digits of the telephone number. If pairing is unsuccessful, please delete or remove the previous bluetooth devices that's been paired on the handset then pair it once again.

Pairing With a Computer
If you are going to be pairing with a computer’s Bluetooth interface, you will need to allow the computer to initiate pairing with your phone.
To allow your phone to be paired with another Bluetooth device:
1. Highlight and press > Tools > Bluetooth > Add a New... > PC.
2. Follow the onscreen prompts to enter your passkey and press OK.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
In most instances, the passkey is ‘0000” or the last four digits of the telephone number. If pairing is unsuccessful, please delete or remove the previous bluetooth devices that's been paired on the handset then pair it once again.

Pairing With a Computer
If you are going to be pairing with a computer’s Bluetooth interface, you will need to allow the computer to initiate pairing with your phone.
To allow your phone to be paired with another Bluetooth device:
1. Highlight and press > Tools > Bluetooth > Add a New... > PC.
2. Follow the onscreen prompts to enter your passkey and press .
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Lots of Problems?

My Samsung Exclaim SPH-M550 has a lot of problems. It can't text. It rings, telling me someone texted me, but when I go see, it says No Messages. Also, every once and a while, a pop-up comes, telling me it has no memory slots for texts. It comes every couple of minutes. But when I go to my inbox, it's empty. Whenever I try the email app, the entire screen turns white. And sometimes, the screens freezes. It has weird colors of blue and yellow when it freezes. If I try to put a screensaver that isn't in the preset images, it only does the picture halfway. The other half gets black. I can't even add new tiles. What should I do?
asked 3 years, 3 months ago
Amilimomo
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I don't know how long you have your cell phone...but my advice to you take it to your carrier and let them see it.
answered 2 years, 10 months ago
CellBee
Virginia Beach, VA
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

WHY DOES IT KEEP BLINKING THE SAMSUNG EXCLAIM SCREEN, AN WONT TURN ON?

GOT OFF THE PHONE AN IT CUT OFF. THEN IT JUST KEEPS BLINKING THE SCREEN WHEN YOU FIRST TURN IT ON SAMSUNG EXCLAIM
asked 2 years, 10 months ago
FELECIA
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I never have this problem on my Samsung Exclaim! This sounds like a manufacture problem.
answered 2 years, 10 months ago
CellBee
Virginia Beach, VA
0points
0out of 0found this answer helpful.
answer 2
Thanks for reaching out!

It appears that we will need to take a look at your device to properly diagnose it. You can schedule a repair from the Support page on our website (http://bit.ly/oC1j54) or file a Service Request from our Support form on our Facebook page (http://on.fb.me/n0xqXn)

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or

Live Chat Support: http://goo.gl/ZALJm
answered 2 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can I download the photos from my phone onto my computer?

asked 3 years, 8 months ago
mopanman
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes you can as long as you have a USB cable that connects to your computer's USB port and plugs into your phone. If you have your phone's user guide you can look in it to see just what you need to do once you connect the phone to the computer. It depends on what phone you have.

If you don't have a USB connection cord to the computer, you could also forward your pictures to your email address and then access your email acct and save them to your computer that way.

I hope one of these solutions work for you! Have a great day!
answered 3 years, 7 months ago
BBrown620
Arizona
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry. Yes, you can download the pictures from your phone to a computer.

How to connect your phone to a computer to transfer files, please follow the steps below.

Before using your phone’s mass storage capabilities, you need to prepare your phone’s data services to synchronize with your desktop or laptop computer.

Once the phone is connected to the computer, you can transfer your data to or from the microSD card.
1. With the phone turned on, plug one end of a compatible USB cable into the phone's Charger/Accessories Jack.
2. Connect the other end of the cable to your computer and turn the phone on.

Note: No driver is needed for Windows 98 or XP. Other operating systems may require a USB driver that can be downloaded from www.samsungwireless.com/usbdownload

1. With the phone turned on, plug one end of a compatible USB cable into the phone's
Charger/Accessories Jack.
2. Connect the other end of the cable to your computer and turn the phone on.
3. With the microSD card inserted, highlight and
4. Press > Tools > Mass Storage > Connect to PC. (Wait for the connection to be completed. When connected, the host computer will automatically detect your phone.)
To remove the connection:
5. When you have finished transferring data, click the USB device icon on your computer’s taskbar, and follow the onscreen instructions to safely unplug
the USB cable.
– or –
Press DISCONNECT (right softkey) > DISCONNECT (left softkey).
Important Connection Information
1. No driver installation is required for Windows 2000/ME/XP/Vista users. If you use Windows 98/98SE, you have to download and install the USB Mass StorageDriver from the Sprint website at www.sprint.com.
2. To avoid loss of data, DO NOT remove the USB cable, the microSD card, or the battery while files are being accessed or transferred.
3. DO NOT use your computer to change or edit folder or file names on the microSD card, and do not attempt to transfer large amounts of data from the
computer to the microSD card. Doing so may cause the microSD card to fail.
4. DO NOT turn off or restart your computer, or put it into standby mode, while using a mass storage device. Doing so will result in loss or damage of data.
5. While you are connected to the computer, your phone’s screen will display “Phone Off.” You cannot make or receive calls.
6. If you connect a mass storage device to a peripheral device, your device may not work properly.

Note During this connection via the USB port, you will be unable to use your phone to make or receive calls.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I'm moving from Torrance, CA to Wilmington, DE. Can I continue to use this phone?

I would like to stay on the current plan and avoid roaming charges.
asked 3 years, 1 month ago
DanielSong39
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you can take your phone anywhere in the U.S. you just need to set your roaming to give you a notification if you are on a roaming area to avoid the roaming charges.
answered 2 years, 10 months ago
CellBee
Virginia Beach, VA
0points
0out of 0found this answer helpful.
answer 2
You shouldn't have any problems with moving to another location with this phone. It really depends on your carriers coverage area whether you would encounter roaming charges, but most carriers already include roaming charges at no additional cost. I would check to make sure that whatever carrier you have has coverage in your area. Also, it you purchased this phone for T-Mobile or AT&T, you don't have to worry as the SIM card can be switched between those two carriers.
answered 3 years, 1 month ago
onefuriousmartin
New Jersey
0points
0out of 0found this answer helpful.
Question

memory shortage on the exclaim cell phone

asked 3 years, 1 month ago
aurelia
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you need to buy a bigger memory card.
answered 2 years, 10 months ago
CellBee
Virginia Beach, VA
0points
0out of 0found this answer helpful.
answer 2
Hi Aurelia,

Thanks for reaching out to us for support.

Unfortunately,in order to assist you we will need more information about the problem you're experiencing. Are you requesting information on how to expand the memory on your phone? If yes, you can use a Micro SD card as an external memory source. Please cut and paste the link below into your web browser for more information on using and installing a Micro SD card on the Exclaim.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=559&PROD_ID=1810&AT_ID=157006#Memory Card

For future inquiries, you may contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can you reset a lock code?

I own a samsung exclaim and in the midst of a fight my ex boyfriend changed my lock code. is there any way to reset it?
asked 3 years ago
Anonymous
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there!

If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for reaching out to us with your question. Regarding your inquiry, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone

For future inquiries, you may contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why is my samsung exclaim not sending picture mail?

The screen comes up as "Cannot send message due to network issues, Retry now?" I retry but it still fails to send. ?????
asked 2 years, 11 months ago
leo05
gardners pa
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Have you try to call the customer service or the technician whoever is your carrier?
answered 2 years, 10 months ago
CellBee
Virginia Beach, VA
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What is the size of the headphone port on the Exclaim?

asked 3 years, 11 months ago
Rampartcam2010
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
2.5mm
answered 3 years, 11 months ago
cjwillis
0points
0out of 0found this answer helpful.
Question

How do I turn off my signal alert?

Every time my phone changes from a local sprint net to a roaming net it makes a beep. Samsung Exclaim SPH-M550
asked 3 years, 11 months ago
stevenspeak
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn the notification off, Go to Menu > Settings > Sounds > 3. Alerts > 2. Service > Off.
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

How do I upload phone numbers to my computer?

asked 3 years, 11 months ago
Kristina
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and from phones, or for synchronizing information with a PC application. The only USB setting needed for data transfer is the Mass Storage Connect to PC setting.

To access the USB setting follow the steps below:

Connect the data cable to the PC's USB port and the handset Charger/Accessories jack
From the carousel's Home tile , press the Menu/OK key
Select Tools (0)
Select Mass Storage (6)
Select Connect to PC (1)
Note: No driver installation is required for Windows 2000/ME/XP/Vista users. Other operating systems may require a USB driver that can be downloaded from http://www.samsungwireless.com/usbdownload

If you use Windows 98/98SE, you have to download and install the USB Mass Storage Driver from the Sprint website at http://www.sprint.com
answered 3 years, 9 months ago
SamsungJoseL
-2points
0out of 2found this answer helpful.
Question

why can I not delete certain pictures after I upload them?

asked 3 years, 10 months ago
giapaul
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi giapaul!

The file must have been incompletely downloaded or corrupted. If you want to delete the pictures, you may do a reset on the phone.

To reset the handset to the default settings follow the steps below:

From the carousel's Home tile , press the Menu/OK key
Select Settings
Select More
Select Security
Enter the User Lock Code
Select Erase/Reset
Select Default Settings
Select Yes to confirm
Select Yes again to confirm reseting the handset to the default settings

--------------------------------------------------------------------------------

To delete all data & reset the handset follow the steps below:

From the carousel's Home tile , press the Menu/OK key
Select Settings
Select More
Select Security
Enter the User Lock Code
Select Erase/Reset
Select Reset Phone
Select Yes to confirm
Select Yes again to confirm deleting all data & reseting the handset to the default settings

Thanks for writing!

Technical Support Team
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Error w302

I have an error message that continues to come up... its W302... can you please tell me how to get rid of it? thanks
asked 3 years, 10 months ago
danathefairy1
spokane wa
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, do you still remember when did you first receive the error w302 on your phone? And what was the last thing that you did prior to this? Have you downloaded any programs or applications? Well, the first thing that you can do would be to perform a soft reset on your phone. Please turn off your phone, remove the battery, wait for a minute or two, put everything back and turn it on. Please check if you are still getting the same error. If it shows the same error, maybe you can delete any downloaded applications that you don’t need any more. If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.
For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I increase the messaging memory on my phone?

It used to hold numerous (up to 15) different consversations in my text messages box, now I'm lucky if i can get 2 conversations to stay in there. When its out of room it just vibrates, or rings like I got a text, but nothing will show up until I delete a conversation or two to make room.
asked 3 years, 10 months ago
AZDino
Arizona
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Your phone has a total SMS / EMS Storage Capacity: 500 (shared).

Are you having error messages like : MEMORY FULL. PLEASE DELETE DATA?

If you still have enough space but you are still getting the error, it could mean that

there are corrupted files hidden on the phone and needs to be wiped out. You can reset the phone to resolve this.

How Do I Reset My SPH-M550 (Exclaim) Phone?

To reset the handset to the default settings follow the steps below:

From the carousel's Home tile , press the Menu/OK key
Select Settings (*)
Select More
Select Security
Enter the User Lock Code
Select Erase/Reset
Select Default Settings
Select Yes to confirm
Select Yes again to confirm reseting the handset to the default settings

--------------------------------------------------------------------------------

To delete all data & reset the handset follow the steps below:

From the carousel's Home tile , press the Menu/OK key
Select Settings (*)
Select More
Select Security
Enter the User Lock Code
Select Erase/Reset
Select Reset Phone (*)
Select Yes to confirm
Select Yes again to confirm deleting all data & reseting the handset to the default settings

Thanks for writing!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I have the Exclaim and I no longer receive emails. What is the fix?

I have reset the Cache, power cycled the phone and double checked the password and recreated the account names.
asked 3 years, 10 months ago
Bama1
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
I am sorry to hear that you can no longer receive emails on your Samsung Exclaim device. As you mentioned you already power cycled the phone, clear the cache, doubled check your account and password and you also recreated your account names. But, as far as you can remember what was the last thing that you did before it happened? Is this a POP3, IMAP or a corporate email account? We can certainly help you out on how to setup your email and walk you through on how and where to put all the email credentials. However if you have issues on receiving and getting emails from your phone, the problem might be on your email account or with your network. If you already talk with Service Provider and wasn’t able to help you out. Then you may call your email provider to check on their side.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

the back to my samsung exclaim is lost is there any way i can get another one?

asked 3 years, 9 months ago
batsheva
rothberg1
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will be best assisted by calling up Samsung Technical Support at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you fix the sliding spring mechanism of a samsung exclaim?

A piece recently fell out of my phone so that it no longer "springs" when slid vertically (to reveal the number keypad). It's somewhat lima bean shaped, with an antennae that acts as a spring.
asked 3 years, 9 months ago
hnesser17
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please call Samsung Technical Support 1-888-987-4357 Direct Hotline for further assistance. Samsung Technical Support is open from Monday to Friday 7am to 9pm, and Saturday 9am to 6pm CST.

Note: your warranty will be void if there is a physical damage on the phone.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Does this phone have WiFi connectivity?

It says on the features page that this phone can connect to the Internet via WiFi, but I see no WiFi options or settings on the phone itself and have gotten conflicting answers through a Web search. Clarification would be appreciated.
asked 3 years, 9 months ago
Stankinator
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. There are no configurable options avilable to enable Wi-Fi on the Samsung Exclaim (SPH-M550) handset.

Have a great day.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i up load pictures from my phone to my computer

asked 3 years, 9 months ago
jaylo
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

To transfer pictures via USB cable follow the steps below:

WARNING: Do NOT disconnect the USB cable from the PC or handset during file transfer as this may cause damage to the handset or PC

-Power down the handset
-Remove the battery cover and insert a memory card into the memory card slot located on the bottom-left side (Hint: copper leads will face up)
-Connect the compatible USB data cable to both the PCs USB port and the handsets Power/Accessory interface connector
-From the carousel's Home tile , press the Menu/OK key for the Main Menu
-Select Tools
-Select Mass Storage
-Select Connect To PC
-The handset will display "Connect to PC - Call disabled"
-The PC will display a Removable Disk dialog box.
-Click on the "Open Folder To View Files" option and then click OK or open Windows Explorer manually
-Navigate through the 100SSMED folder, located within the DCIM folder, to locate pictures and videos
-Copy & Paste or Drag & Drop desired pictures and videos to the desired destination folder on the PC
-On the handset, press the right soft key for Disconnect
-Press the left soft key to -confirm disconnection from the PC
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i find software to upload photos form cell phone?

asked 3 years, 9 months ago
cbreeden87
on Samsung Exclaim™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

There is no updated software available but here's a link for options on transferring pictures between your phone and your computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us1.jsp?SITE_ID=22&PG_ID=0&AT_ID=157006&PROD_SUB_ID=0&PROD_ID=559

Happy Holidays!
answered 3 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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