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Customer Questions & Answers for
SPH-M390

Customer Questions & Answers:
11 Questions
 | 
12 Answers

Questions & Answers for samsung SPH-M390

Question

Where is the MTP USB Device Driver for Samsung Montage

I have a windows 7 PC 64-bit sp1. And this driver I need is either not on the phone I just purchased or is not compatible with my PC in which case I need a fix or I have to get a new phone that I don't want. Nowhere online can I find this specific driver the one on this site doesn't work either. can someone help with this problem. Thanks I need asap
asked 1 year, 9 months ago
HamrNChisL
Greensboro, NC 27405, USA
on SPH-M390
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi HamrNChisL,

Thank you for your inquiry. We understand that you would like to have the MTP USB driver for your SPH-M390 and you have already downloaded the specific driver from our website but it is not working. We do apologize for the inconvenience this might have caused you.

You may try to do the following troubleshooting steps for your phone and computer:

1. Please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery ( if there's a micorSD card, remove it) after a couple of minutes (2-3).
2. Try using a different USB port.
3. Restart the PC and soft reset the phone.
4. Uninstall and reinstall driver.
5. Make sure that the USB cable is samsung genuine accessory.
6. Try using a different USB cable.
7. Try to check the removable storage through the "My Computer" .

You may also use the link provided below to get to the page of where you can download drivers for your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/owners/product/SPH-M390ZSAVMU?tabContent=content2

Once you get to the page using the link, scroll down and click on the second tab for Manuals & Downloads, click on the second tab for Software, click on the EXE blue button to download drivers.

You may also try to connect your phone to your computer via mass storage.

You may use the link provided below for the steps on how to edit the USB settings on your phone to allow you to transfer files and charge your device to your PC.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049253&fm_seq=53866

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
answer 2
Hi HamrNChisL,

Thank you for your inquiry. We understand that you would like to have the MTP USB driver for your SPH-M390 and you have already downloaded the specific driver from our website but it is not working. We do apologize for the inconvenience this might have caused you.

There is no available driver that you may use to connect your phone to a computer but you can connect your phone to a computer with a USB cable, to transfer music, pictures, and other files between your
phone and the computer via mass storage.

You may use the link provided below for the steps on how to edit the USB settings on your phone to allow you to transfer files and charge your device to your PC.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049878&fm_seq=54608

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-4points
0out of 4found this answer helpful.
Question

Alarm

I have a problem with the alarm when the Key Guard is on there is no way to operate the alarm functions without awaking and REMOVING the KEY GUARD.

Is there any way to override the Key Guard with the alarm?
asked 2 years ago
Skipper641
Virginia, USA
on SPH-M390
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Skipper641,

Thank you for your inquiry. We understand that you would like to know if there is a way to override the key guard with the alarm on your phone, SPH-M390.

You may disable the Auto Key Guard on your phone so that the key guard is off during the alarm.

You may use the link provided below for steps on how to disable Auto Key Guard on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00049572&fm_seq=54249

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS (Automated Response System) at http://www.samsung.com/support

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I use Kies with my Montgage?

I get the message that Kies does not support the Montage.........
asked 1 year, 11 months ago
Madridjoe
Winter Haven, FL, USA
on SPH-M390
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Madridjoe,

Thank you for your inquiry. We understand that you would like to know if your phoe supports Samsung Kies.

Samsung Montgage phone (SPH-M390) is not compatible with Samsung Kies.

If you are trying to connect your phone to a computer to share information between phone and the computer, you may use the list of steps provided below.

1. Connect your phone to a PC, using a USB cable that came with your phone.
2. From the Main screen, press the MENU/OK Key ➔ Tools+Settings ➔ Tools ➔ Mass Storage ➔ Connect to PC.
3. On the PC, choose an option for transferring information. Available options depend on the PC’s installed programs.
4. When finished, press DISCONNECT, then
follow the prompts to complete the disconnection. Remove the USB cable.

If in case you encounter failure or error messages, to troubleshoot:

1. Please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
2. Try using a different USB port.
3. Restart the PC and soft reset the phone.
4. Uninstall and reinstall drivers.
5. Make sure that the USB cable is Samsung genuine accessory.
6. Try using a different USB cable.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

How can I disable annoying, persistent missed call alert beep?!

Without turning phone to silent mode--so I can still hear ringer, key tones, message alerts, etc.--how can I silence this annoying beep? I could live with it, if it weren't for frequency. I hear a fairly loud double beep, say, every 15-20 seconds until I acknowledge I missed a call.

I even downloaded the extended owner's manual from Virgin Mobile site, and I can't find answer/solution to this issue in there. Help, this unwelcome alert is a constant nuisance!
asked 1 year, 11 months ago
herrdirektor
Texas, USA
on SPH-M390
+8points
8out of 8found this question helpful.
1 answer
Answers
answer 1
Hi herrdirektor,

Thank you for your inquiry. We understand that you would like to know how to disable missed call alert on your phone, SPH-M390. We do apologize for the inconvenience this might have caused you.

There are no configurable options to disable missed call alert on your phone, SPH-M390.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may try to contact your service provider and check if they have options on their end to configure missed call alert.

You may reach Virgin Mobile at 1-888-322-1122 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-15points
0out of 15found this answer helpful.
Question

what kind of memorey card do I need for my phone?

asked 1 year, 11 months ago
transman1
Tennessee, USA
on SPH-M390
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi transman1,

Thank you for reaching out. We understand that you would like to know what memory card you can use on your Samsung phone.

You can use a microSD card up to 32GB.

You may also use the link provided below to check the specification of your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.
http://www.samsung.com/us/mobile/cell-phones/SPH-M390ZSASPR-specs

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is there a USB driver program which support Windows 7 64-bit so my SPH-M390 can coomunicate with PC? Thank you

asked 1 year, 11 months ago
UserIgor
Bronx, NY, USA
on SPH-M390
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi UserIgor,

Thank you for your inquiry. We understand that you would like to know if there is a USB driver for your phone, SPH-M390 to be recognized by your PC.

There are no USB drivers for your phone.

You may connect your phone to your computer via Mass Storage, just follow the steps provided below:
1.Connect the USB cable to both the device and the target PC.
2.From the Home screen, press Menu > Tools > Mass Storage > Connect to PC.
3.Once the USB connection has been established, the device displays Connected to PC Calls disabled.
4.A window will automatically open on your computer. Click the Open folder to view files option.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why Can't I assign ringtones that I've added to my SDHC card

I've read complete tutorials on how to create .3g2 files. I've made them 512kb or less and saved them both in the phones DCIM\100SSMED folder, and in the DCIM\100SSMED folder that I've created on my 16gb SDHC card. I can easily view these files under my photo/video folder on my phone, but when I right click the file there is no option to assign it as a ringtone. I have paid to download ringtones that I like on my PC and even modified them to be compatible with my phone. How do I assign them as ringtones once they're on my phone? Do they need to be a different file extension other than .3g2?
Thanks,
Jake
asked 1 year, 9 months ago
Chookie
Sunny Florida
on SPH-M390
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Chookie,

Thank you for your inquiry. We understand that you would like to know why can't you assign ringtones on your SD card that has a file extension .3g2 on your SPH-M390. We do apologize for the inconvenience this might have caused you.

You may use the link provided below for the media specification of your phone such as audio files.

Note: Please copy and paste the entire

link on the search engine.

http://www.samsung.com/us/mobile/cell-phones/SPH-M390ZSASPR-specs

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-7points
1out of 9found this answer helpful.
Question

Unable to register phone to my account

Dear Sir/Madam,

I have been trying to complete the registration of my phone to my account, but I keep getting an error message when I try to submit the information. On both the HEX number and the purchase date.

Model SPH-M390ZSAVMU. Montage.
The HEX number on the back of the phone is HEX A00 000 39A 322 71
The purchase date was 02/13/13
It was purchased at a Target
In CasselBerry, Florida.

No matter how many times I have tried I keep getting the message to fill in the incorrect fields.

I hope that you are able to help me with this problem and look forward to your reply.

Kindest Regards

Alan M Dwyer
asked 1 year, 6 months ago
Tumble
Orlando, FL, USA
on SPH-M390
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Please fill out this support form http://on.fb.me/n0xqXn with your full name, full address, phone number, email address, device model number and IMEI, if applicable. Please also include full details on the problem as well as the steps you have taken in attempt to remedy. When we receive this information, an agent will reach out to you directly via email.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 6 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

How do I move contacts to the memory card.

I would like to import contacts to my phone. I can access my memory card and can move pictures and music. How do I move contacts.

Thanks,
Richard
asked 1 year, 6 months ago
rparson
USA
on SPH-M390
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

In order to answer this information, we will need additional information. Please write us again on this forum with additional details, or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 6 months ago
SamsungTech01
-3points
0out of 3found this answer helpful.
Question

i download a program to my phone and now it's not working not coming on at all

asked 1 year ago
sam2deano
home
on SPH-M390
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings sam2Deano,

Unfortunately it will be rather difficult to determine the root cause of the boot-up failure, without the name of the application. When ample time permits, could you please follow up with us via our Support Forms?

Support Forms
https://www.facebook.com/samsungsupport/app_158125230916392

Thanks!
Samsung Support
answered 1 year ago
SamsungTech06
0points
0out of 0found this answer helpful.
Question

Why Can't I assign ringtones that I've added to my SDHC card

I've downloaded mp3 ringtones to my memory card. How can I assign that mp3 file as a ringtone?
asked 8 months ago
ramgeo1129
Quenns N.Y.
on SPH-M390
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
ramgeo1129, thanks for your inquiry!

Unfortunately, that is not a feature on the device. You might be able to find a 3rd party app that can assist you with this. We apologize for the inconvenience.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 6 months ago
SamsungTech09
0points
0out of 0found this answer helpful.
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