Thanks for your question!
Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
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answered 1 year, 6 months ago