Hello and thanks for reaching out!
We apologize for the frustration. Have you tried a soft reset on your device?
1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone
If you are still having issues, you may want to reach out to your PC manufacturer to ensure your PC has a Bluetooth that is compatible with your device. You can find a list of compatible Bluetooth profiles here: http://bit.ly/KF6W04
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago