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Customer Questions & Answers for
SPH-L710

Customer Questions & Answers:
277 Questions
 | 
344 Answers

Questions & Answers for samsung SPH-L710

Question

Wi-Fi connection?

Why is it that when my Samsung S3 connects to any wireless internet connection, it keeps scanning every few seconds for a connection? It never locks in and keeps scanning constantly. I would imagine that it would be a battery life issue as well.
asked 2 years ago
jalco0988
texas
on SPH-L710
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I have noticed on my GS3 that if the connection is weak, and/or the wireless network has password security - - it may continue to scan for a stronger signal or one that doesn't require a password. I have my home network secured and cloaked so that I had to give the GS3 the SSID as well as the password before it would lock-in. Now- - no problem.
answered 1 year, 10 months ago
johnmltb
Wilmington, NC (Hurricane Alley)
+1point
1out of 1found this answer helpful.
answer 2
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

Battery Drain

The phone seems to have an issue of excessive battery drain. When not in use it seems to drain the battery fairly fast without anything running. I make sure to close out of all the programs that are running as well as clearing the memory.

I do keep the sync on, and have wifi on at all times and are the only things turned on. I do not use the vibrate option. When I first got it. The stand by was 3 days. now the stand by is barely a day. Any thoughts on this or is Samsung working on a fix in the firmware?
asked 2 years ago
Hayter
Long Beach, CA, USA
on SPH-L710
+2points
3out of 4found this question helpful.
10 answers
Answers
answer 1
Get the app CPU spy from the android market. It will tell you if your phone is going into deep sleep mode. One of your apps may be keeping it from going into deep sleep when off
answered 1 year, 1 month ago
northerner12
0points
0out of 0found this answer helpful.
answer 2
Definitely make sure there are no running apps! Settings . Apps Running. You can force stop them there.
answered 1 year, 4 months ago
northerner12
+2points
2out of 2found this answer helpful.
answer 3
I use an app called Juicedefender ultimate from the app store and it has greatly reduced my battery usage.
answered 1 year, 4 months ago
kenbrasenseiS3
Tampa
0points
0out of 0found this answer helpful.
answer 4
The only way to save battery life on this phone is to shut down the data while not in use. Having it all the time on keeps the phone syncing with all the features that you may have online and drains it quickly. Done it, tested and workd. Follow my advise and see the results.

Regards
answered 1 year, 5 months ago
isarraff
San Juan, PR
0points
1out of 2found this answer helpful.
answer 5
sam thing has started to happen to me
answered 1 year, 5 months ago
dobby1
0points
0out of 0found this answer helpful.
answer 6
Well first you need to turn wifi off and gps and turn your brightness down and thats it and my phone last twice as long
answered 1 year, 7 months ago
coltsrock46
Salt Lake City, UT, USA
-1point
0out of 1found this answer helpful.
answer 7
I'll sugest going into >Settings >Battery There you can see what's eating your battery and adjust your usage habits accordingly. There is the possibility of a corrupted app that continues to run inadvertly and doesn't let your phone sleep.
answered 1 year, 7 months ago
android4user
+2points
2out of 2found this answer helpful.
answer 8
You could also put your phone on "Airplane Mode", it saves the battery as well. You will have to cut it off to get text messages and calls afterwards.
answered 1 year, 8 months ago
kwolfrain
-1point
0out of 1found this answer helpful.
answer 9
One thing that helps is hold down the center button and wipe the apps that are still running
answered 2 years ago
Chelewlk
Jacksonville Florida
+7points
7out of 7found this answer helpful.
answer 10
That was happening to me also. I turned all that stuff off and then turned to phone off and back on and it seemed to go back to normal for me. Hope this helps.
answered 2 years ago
smplyme08
Tacoma, WA
+4points
4out of 4found this answer helpful.
Question

How can I turn off the camera shutter sound?

I have the Sprint Galaxy S III. I've been trying to figure out a way to turn off the camera shutter sound. No matter what I try, the sound is always on. I've tried putting the phone in the silent mode and I can still hear the camera shutter sound.

Someone I know has the Verizon Galaxy S III and he was able to download an app called "Mute" off the Google Play store. That app worked to disable his shutter sound, but will not shut off the shutter sound on my Sprint model.

Can anyway help and tell me how to shut the shutter sound off on this phone? It's very annoying when taking a picture.
asked 2 years, 1 month ago
DizoAZ
Gilbert, Arizona
on SPH-L710
+4points
4out of 4found this question helpful.
7 answers
Answers
answer 1
Root your phone
Edit the feature.xml file in system/csc to say <CscFeature_Camera_ShutterSoundMenu>true</CscFeature_Camer_shutterSoundMenu>

Then you get the menu option to turn it off.

This information is readily available on the internet.
answered 1 year, 6 months ago
lcr727
+1point
1out of 1found this answer helpful.
answer 2
Yeah no way to turn off the sound your only option is to download a camera app form the play store!!
answered 1 year, 6 months ago
lumino
-2points
0out of 2found this answer helpful.
answer 3
While the local ordinances may be in question, there is (was) a bill before the house to force manufacturers to have a shutter sound. There is a lot of debate about the legality. However Samsung has hidden this option and forced the consumer to use a shutter sound.
There is a way to disable the sound if you are interested in "Rooting" your phone. However this may void your warranty.
answered 1 year, 7 months ago
WallyGatorsoCal
southern California
0points
0out of 0found this answer helpful.
answer 4
I don't know when it became law, but I know there is a law that says manufacturers can't produce phones anymore that have a silent option for the camera, simply because of the weirdos out there.. I've had several apps from the Play Store that mute it, but I keep coming back to the stock camera..
answered 1 year, 8 months ago
tat21985
Wichita, KS, USA
-1point
0out of 1found this answer helpful.
answer 5
you should try to download a camera app from the store...
answered 1 year, 11 months ago
Bcifuentes
providence
+2points
2out of 2found this answer helpful.
answer 6
Yep, you can't as of the moment, far as I am aware. What I do is simply block the speaker on the back, its small so its easy to cover, do that and the sound is almost not audible.

If this is still too little, go and find a free camera app on Google Play! There are plenty with no sound effect or removable sound.
answered 2 years, 1 month ago
Cpcool3
Connecticut
+5points
5out of 5found this answer helpful.
answer 7
It is my understanding that the sound cannot be turned off. It is very frustrating. Hopefully Samsung will change this. In the meantime, if you block the 2 speakers with your fingers, it significantly decreases the sound. Also, some people I know have downloaded a different camera app and use it.

I'm right there with you on the frustration about this.
answered 2 years, 1 month ago
zanyrainey
Tulsa, OK
+9points
9out of 9found this answer helpful.
Question

Keep display on when Google maps open

How do you keep the display on when charging or on Google maps?
asked 2 years, 2 months ago
eburnett838
on SPH-L710
+2points
2out of 2found this question helpful.
4 answers
Answers
answer 1
Samsung Galaxy SIII does it all on its own! : )
answered 1 year, 3 months ago
rodney3810
Palm Coast, FL, USA
+1point
1out of 1found this answer helpful.
answer 2
I dragged a Settings widget to the home screen that controls screen brightness. With two clicks I set the backlight to stay on as needed. Hope this shortcut helps!
answered 1 year, 10 months ago
wingfeather
+1point
1out of 1found this answer helpful.
answer 3
You can either enable "Smart Stay" and make sure your front facing camera can see your face, then while your using your maps smart stay will recognize this and not turn off the screen. Otherwise you can simply disable the automatic screen off setting. Or make the time set for a longer period (ie ten minutes) and your more than likely to at least touch the screen within that time frame and keep it active. Hope this helps. - Zeke
answered 2 years, 1 month ago
ZekeRaps
+1point
2out of 3found this answer helpful.
answer 4
Thanks for reaching out!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/S...

If you need additional assistance or information, please just write us again on this forum or feel free to ask us on Twitter @samsungsupport for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 1 month ago
SamsungJC
+2points
3out of 4found this answer helpful.
Question

how do I download pictures from my phone to my computer?

asked 1 year, 7 months ago
begail
on SPH-L710
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
I use the Photobucket app and set it up to upload all photos and videos to my Photobucket account automatically.
answered 1 year, 1 month ago
RaisingAlexis
USA
0points
0out of 0found this answer helpful.
answer 2
They are buried but they are there. Go to my computer and select your device.

Start by choosing "card" not phone.

Open card
If the photos were downloaded they will be found under download.
If they were taken with the camera on the phone then look in "DCIM"
you'll find them at

My Computer\SPH-L710\Card\DCIM\Camera

Once you find your photos it's a simple copy and paste or drag and drop.
Hope this helps other frustrated people. Copying music was much easier. You don't need to dig for the hidden treasure.
answered 1 year, 4 months ago
ptho556
CA
+2points
2out of 2found this answer helpful.
answer 3
use the usb cables.
answered 1 year, 6 months ago
lumino
-4points
0out of 4found this answer helpful.
answer 4
Thanks for your question!

Please see page 95 here http://bit.ly/QwS6wl for instructions on connecting your device to your PC so you can transfer photos.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
SamsungTech01
+1point
2out of 3found this answer helpful.
Question

Unable to sign into my Samsung account on cell-phone

I try and sign in but on each app that is samsung the sign in page just keeps repeating , I sign in it goes to terms and conditions I check the accept box it goes back to sign in and no matter how many times I sign in or accept it keeps repeating and that's on all Samsung Applications that need a sign in.
asked 2 years, 2 months ago
sirlknig
on SPH-L710
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
I had the same issue too. Everytime I would sign in from my SG3 or computer, it would say: I needed to sign in. and/or error Page not found.

I finally got in touch with Samsung USA Support via Twitter. They were able to help me.
answered 1 year, 7 months ago
MNTwinsFan
Minneapolis, MN
0points
0out of 0found this answer helpful.
answer 2
I was experiencing this same issue for a short time today. Once I signed in again online and powered off my phone and turned it back on, it seemed to work. Strange but somehow that took care of it. Good luck.
answered 2 years, 1 month ago
wizo1fan
St. Paul, MN
0points
0out of 0found this answer helpful.
answer 3
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If you need additional assistance or information, please just write us again on this forum or feel free to ask us on Twitter @samsungsupport for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 1 month ago
SamsungJC
+1point
1out of 1found this answer helpful.
Question

Lock Screen Apps

How do I access the 4 apps at the bottom of the locked screen without unlocking the screen?
asked 2 years, 1 month ago
zanyrainey
Tulsa, OK
on SPH-L710
+2points
2out of 2found this question helpful.
3 answers
Answers
answer 1
When you see the apps, you tap them, hold, and slide in any direction to unlock the phone; then the app will open.
answered 2 years, 1 month ago
Cpcool3
Connecticut
+6points
6out of 6found this answer helpful.
answer 2
Technically accessing the apps in general will mean that you have unlocked the screen. Although you can jump straight into the app from the lock screen by pressing the icon and swiping up. Then from there once you've finished with the app you can simply press the power button, and we're locked up again! Hope this helped - Zeke
answered 2 years, 1 month ago
ZekeRaps
+5points
5out of 5found this answer helpful.
answer 3
Hi!

Unfortunately I do not see this as a configurable option at this time. You will need to unlock your screen to access your applications.

Thanks and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 1 month ago
SamsungTech2
-5points
0out of 5found this answer helpful.
Question

youtube stopped working

Youtube app doesnt work in my phone. Especially over wifi connection. Network data connection is hit or miss. This is happening on my samsung tablet as well.
asked 2 years ago
IsDageek
IL
on SPH-L710
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
First use the internet and go to youtube. If this works then is definately going on with the app. If so unistall the app and reinstall it again. Good luck.
answered 1 year, 7 months ago
CalBearattack
Berkeley, CA
0points
0out of 0found this answer helpful.
answer 2
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport

Thanks and have a great day!
answered 1 year, 11 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
answer 3
it might be a software isue, for all i know it should work fine
answered 1 year, 11 months ago
masterfeltes
United States
0points
0out of 0found this answer helpful.
Question

MicroSD card no longer recognized?

Not sure if Jelly Bean update will address this or not. It seems that there are lots of people experiencing the same issue. I've had a Sandisk 32GB card installed the last 6-8 weeks. It seems soon after installing my new photos captured with the phone went into a new "Camera" file, but not into the old "Camera" file. Yesterday, I noticed the second smaller file was not in the gallery anymore.

Then late last night I kept getting a message that the SD card was ready to "unmount". I did not try to unmount it, didn't want to remove it yet the prompt kept coming up at the top of the phones notifications right after I touched the "clear" button.

Today, it continued so I did a soft reboot. Later I removed the battery, the card, rebooted, etc. all several times. Now the card is not recognized.

Next I put the card into an SD adapter and plugged into my PC. I could not open the card files to see what was inside and the next message said the file type was unrecognized and that I should format the drive. I thought I should insert it back in the phone to see if it would recognize the drive yet and it did! I used the "Mount" command and it said the file type was unrecognized too. Then it grayed out and was not seen in the phone!!

Nothing happened to cause this, it just stopped being seen.

Eventually, after removing the card and reinserting the card many more times it is clearly not seeing the card.

Anyone have any idea as to why suddenly my MicroSD card is no longer useable?? Is there a fix or fix coming with Jelly Bean??

Thanks in advance!
DS in Omaha, NE
asked 1 year, 10 months ago
Dejay11
Omaha, NE, USA
on SPH-L710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
If your SD card is no longer recognized by your computer or phone, then it is corrupt. Recovery may be attempted in the chkdisk command in windows, but only if you can get the card to mount.
answered 10 months ago
MetalMatt
FL
0points
0out of 0found this answer helpful.
answer 2
I am having the same problem. My SD card is no longer visible to computers. It all started when I got an update for Samsung Apps, as soon as it was finished my SD card was no more. I have been looking at forums and such all day with no luck on a solution.
answered 1 year, 5 months ago
jerich82
0points
0out of 0found this answer helpful.
answer 3
Hi Dejay11,

Thank you for your inquiry. We understand that that your phone, SPH-L710 is not recognizing your MicroSD card anymore and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may try using a different compatible SD-card on your phone and try to insert your SD-card on other phones to check if the SD-card is faulty or your phone is not working properly.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-10points
0out of 10found this answer helpful.
Question

My email no longer has sound notification

I have tried going to Setting from the email program, General Preferences, select ringtone... set the ringtone, yet no sound is activated when email is rec'd
asked 1 year, 8 months ago
Kayembee
on SPH-L710
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
check in settings under notification or the email settings to see if something was turned off
answered 1 year, 6 months ago
lumino
0points
0out of 0found this answer helpful.
answer 2
I have deleted account and gone thru all steps to set up again. I am still NOT getting "sound' notification when a new email is rec'd.
answered 1 year, 8 months ago
Kayembee
+1point
1out of 1found this answer helpful.
answer 3
Hello and thanks for reaching out!

Please try removing your email account from your device, then set up your email again. You can find more information on setting up your email here: http://bit.ly/WxWjPa.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 8 months ago
SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
Question

Not getting sound notifications

I am not getting sound notifications for email, text, etc. on a replacement device. Can you please help me try to correct this problem? Thank you
asked 1 year, 8 months ago
debcats1234
Texas, USA
on SPH-L710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Hello and thanks for reaching out!

It appears we need more information on your device. Reach out to us on Fb or twitter, you can also contact 1-888-987- 4357. Look below for our links to support.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 7 months ago
SamsungSupport
SamsungSupport
+1point
1out of 1found this answer helpful.
answer 2
You will need to get into your main settings menu.
Go to Sound.
Select Volume.
Check and make sure that your Notification volume is not set to silent or the far left.
answered 1 year, 7 months ago
WallyGatorsoCal
southern California
+1point
1out of 1found this answer helpful.
answer 3
I am not sure if this is what you are referring to, but do you mean to ask that when you got an email or text a voice would come over the phone and alert you? If so, you might have enabled Drive Mode on the old device and by default it does not come turned on some new devices. It is hard to find this setting, it varies by phone. On my S III it is under settings>language>text to speech output. On an S II it is also under settings>voice>text to speech if I recall. I only recall this because my mom somehow was able to fiddle around with the phone one day and activated this on her phone and had no idea how she did it.
answered 1 year, 7 months ago
SallyBeagle
Florida USA
+1point
1out of 1found this answer helpful.
Question

Giving phone a name

I want to give my Galaxy a name that can be identified via bluetooth transfers.
asked 1 year, 8 months ago
jbare
Lincoln, NE, USA
on SPH-L710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Settings>Bluetooth>Press Menu button>Rename Device.
answered 10 months ago
MetalMatt
FL
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Go to Settings>Bluetooth>Press Menu button>Rename Device. That how you will change the name for your Bluetooth.

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 7 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
answer 3
This is simple.
You want to go to your home screen and choose the menu button on the left.
Select settings.
Select Bluetooth.
Make sure that Bluetooth is on.
Hit menu again and select rename Device.
Enter the name you want to use.
Done
answered 1 year, 7 months ago
WallyGatorsoCal
southern California
0points
0out of 0found this answer helpful.
Question

Samsung Updates

I heard that the Samsung CEO was addressing continuous updates, will that include US or only International phones, specifically the Galaxy S III?
asked 2 years, 2 months ago
AlfieKam
Staten Island, NY
on SPH-L710
+4points
4out of 4found this question helpful.
2 answers
Answers
answer 1
from what i have heard form my fellow geeks is that in a cople of week their will be a big upday for the phone, i do not know the date or if the phone will be geting an update but i do it might happen soon
answered 1 year, 11 months ago
masterfeltes
United States
-1point
0out of 1found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately we don't have any information at this time and cannot speculate on future updates. I apologize for the inconvenience. Follow us on Facebook and Twitter!

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 2 months ago
SamsungTech05
-9points
4out of 17found this answer helpful.
Question

Unusual WiFi Issue Streaming Media

Hello! First off, everything works perfectly over the 3G connection. When I switch to WiFi, everything works perfectly EXCEPT streaming media (audio/video) from Android apps (the YouTube app and Flixster app as well). When I try to play a video in the YouTube app, it says "Connection to server lost. Touch to retry". In the Flixster app, it says "Sorry, this video cannot be played". When trying the music player w/ a DLNA server, it says the file is not supported. EVERYTHING else works perfectly over WiFi, and I can play videos (including YouTube) without issues from the "desktop" YouTube web site in FireFox. As soon as I switch back to 3G, streaming kicks right in. Put it back to WiFi, and it's dead again. I have absolutely no issues like this with my Android tablet, just the SIII. Please help.
asked 2 years, 1 month ago
insane42
on SPH-L710
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
It looks like this actually was my wireless router. I have a 2nd router on my network, and when I attach to that one streaming works fine. It's very odd that streaming is the only thing that doesn't quite work right, but I've found a workaround for now.

Thank you for the response.
answered 2 years, 1 month ago
insane42
0points
0out of 0found this answer helpful.
answer 2
Hi!

Thanks for reaching out. Have you tried contacting the app developers or your internet service provider for more info? They are usually better suited to handle these type of inquiries.

I can suggest trying to factory reset your device. You will find this option under your privacy settings. Just make certain you backup any data you do not want to lose prior to resetting. If we can help further in any way, you can contact us on twitter @SamsungSupport for more speedy responses.

Have a great day!
answered 2 years, 1 month ago
SamsungTech2
0points
0out of 0found this answer helpful.
Question

Why does the GPS stop working when phone goes into deep sleep mode?

I use programs like Google Latitude and Endomondo quite a bit. Those programs require that the GPS functionality of a phone be "on" even when the phone is in "deep sleep" mode. I've noticed with my S3 that when my phone goes into deep sleep mode my friends can no longer see my locations being update on Google Latitude and I've similarly noticed that an app such as Endomondo won't continue to record my walking paths/distances once the phone goes into that deep sleep mode. What can be done to fix this issue?
asked 2 years ago
HughBetcha
Wisconsin, USA
on SPH-L710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have double-checked and confirmed that my phone is NOT on power saving mode at all. I have spoken with my carrier (Sprint) and we did a full factory re-set of the phone but unfortunately the problem continues. I also did an online chat with Samsung and they weren't able to offer any suggestions either. I'm hoping that perhaps someone else in this community may have come up with a solution.

One suggestion I've heard that seems to work for some people is doing a re-boot of the phone every time it's unplugged from a charger. Apparently if you just unplug the charger (with the phone on) this problem is common but a re-boot after unplugging it can sometimes help.

Has anyone else out there had this same issue and if so have you found anything that works for you to fix it?

Thanks.
answered 2 years ago
HughBetcha
Wisconsin, USA
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

We apologize for your frustrations.Have you tried checking to ensure that your device is not in a power saving mode? You can go to Home>Menu>Settings>Power saving to disable power saving functions on your device. If you are still having issues, please reach out to your carrier for further assistance regarding GPS connectivity.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
+1point
1out of 1found this answer helpful.
Question

S Voice Problems

S voice does not recognize most of the words spoken. For example, any word starting with athe letter 'G' always gets interpreted as 'D' #Gone gets interpreted as Don#. Any suggestions on how to resolve this problem?
asked 2 years ago
KenPhone
on SPH-L710
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out!

Go to Menu>Settings>Application Manager>S Voice, then clear Cache, clear Data. You will have to set up S Voice again once you do this.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
+2points
2out of 2found this answer helpful.
answer 2
Hi, thank you for reaching out!

Please go to Menu>Settings>Application Manager>All>S Voice. Touch force stop then clear data. All application data will be deleted and the S Voice application will be reset to to default. You will have to set up S Voice again.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
+2points
2out of 2found this answer helpful.
Question

bluetooth driver for windows 7

when i connect my s3 via usb to my laptop (windows 7) i'm able to tether, transfer files, etc.; however, when i connect via bluetooth i get peripheral device bluetooth driver not found. i have tried google'ing for the driver on the internet but can't find it.
asked 2 years ago
sferrell615
on SPH-L710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out!

We apologize for the frustration. Have you tried a soft reset on your device?
1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone
If you are still having issues, you may want to reach out to your PC manufacturer to ensure your PC has a Bluetooth that is compatible with your device. You can find a list of compatible Bluetooth profiles here: http://bit.ly/KF6W04.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
-6points
0out of 6found this answer helpful.
answer 2
Hello and thanks for reaching out!

Please check with your computer manufacturer to find out which Bluetooth profiles are supported by your PC. Check here for Bluetooth profiles that are supported by your device: http://bit.ly/KF6W04.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
-4points
0out of 4found this answer helpful.
Question

Disable mobile view

I cannot seem to disable mobile view in every web browser I have downloaded (firefox, dolphin, crome and the factory one). There is not any option other than manually doing it every site I visit, this is very annoying as I cannot stand the mobile version of web sites. Is there any way to permanetly change it so every site comes up in the full desktop version of web sites.
asked 2 years ago
TPL1
on SPH-L710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Skyfire is another browser that should give you that option.
answered 1 year, 11 months ago
dhalliday
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately, I do not see a configurable option to do this. You might want to look for a 3rd party application or plug in, in the Play Store, that will enable this. I apologize for the inconvenience!

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungTech05
-2points
0out of 2found this answer helpful.
Question

when my headphones are plugged in my noticifications come through phone speaker and not the headphones

asked 2 years ago
jeanpierre
College Station, TX, USA
on SPH-L710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 4 months ago
Nisan
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years ago
SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
Question

What is the problem with S voice?

The S voice worked perfectly and was very easy to set up. I've only had the phone for 5 days and for the last 2 days S voice is speechles (laryngitis?). It responds to your requests but without speaking. I took it to my local Sprint Store and the technician said there is an overload situation with the internet servers for S voice and sometimes it doesn't
talk when awakened. He tried one of their phones and theirs didn't work at that time either. I do sometimes get a message that says "internet error" when this occurs. Is the techician correct and if so how do you plan to remedy this situation and approximately how long can I expect this problem to continue? Thanks, Judy
asked 2 years ago
lovecairns
Wheatfield, N.Y.
on SPH-L710
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
if whant to use another aplication that is like s voice then i would recomend Robin, i instaled it on nexus 7 and it worked beautifley if not better then google now
answered 1 year, 11 months ago
masterfeltes
United States
+2points
2out of 2found this answer helpful.
answer 2
Hi!

Thanks for reaching out. Try these steps: Settings > Applications > S Voice > Clear Cache and Data. Unfortunately you will need to go through the setup process again. We apologize for any inconvenience.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 1 year, 11 months ago
SamsungTech2
-1point
0out of 1found this answer helpful.
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