Looking for Answers about samsung SPH-D710?

Hello and thanks for reaching out!
Unfortunately I do not see any configurable options to meet your request at this time. We apologize for any inconvenience this may have caused.

If you need additional questions or concerns please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

The antenna on this phone is great...maybe check to make sure you have the right sim card for that phone or that your carrier has your correct phone on your account, sometimes this will affect your connection to the network as well. Just a couple ideas...hope this helps.

I discovered this was an issue with the carrier (Sprint). I have an air rave and still stinks until I complained for over 3 months and finally a filed a complaint with FCC.. miraculously my service is spot on not the fastest compared to VZ or AT&T LTE's but enough to work

it is not the phone I can testify to that.

Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Because Samsung "radios" are weak. There are obvious problems with the Epic Touch at the latest update last week was supposed to fix them. Unfortunately it didn't and most are still experiencing the "LOS" (Loss of Signal) issues with their devices. Since Samsung is pretty terrible at responding to these types of things, don't expect a fix anytime soon. Just lots of finger pointing....like they are already doing on this Q&A...."call your provider", "it's a provider issue", etc...etc....baloney.

I have read that the charger that comes with the device has this issue, and that other wall chargers work fine. I haven't seen it personally, so it may be hit-or-miss.

I am using the charger that came with the phone and have not had any issues. I have used my S2 numerous times while charging. Both using a wall outlet and USB plugged into my computer. No issues.

Thanks for your question!

Regarding your concern, I have passed this info on for evaluation and appreciate you bringing this to our attention! You may want to try a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

As long as I use the charger that comes with the phone all is fine.
If I use another charger that does not fit as good it starts doing this.

I'm not sure if this is correct but, when viewing the photo, touch and hold.

Touch and hold.

Press and hold

In most cases you long press (press and hold) the image loaded on your device and the option to save it should appear. If this option does not appear it might not be loaded although displayed inside of the app you are running, if that's the case, tap the image once and then perform the long press solution. Enjoy.

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

My sprint Galaxy S2 epic 4g has an 1800mAh rated battery. It last most of the day even while doing heavy music streaming and playing games.

AT&T's version has a 1,650 mAh battery while Sprint's version has a 1,800 mAh battery.

Sprint version is 1800 mah and AT&T Version is 1650 mah

The drivers are here: http://downloadcenter.samsung.com/content/SW/201109/20110916042342248/Sprint_d710_USB_Driver_v1_3_2360_0.exe

I got this link from Samsung tech support. The tech told me that it wouldn't work on Win7 x64 (she said Win7 32-bit is supported), but in fact, it works PERFECTLY on my 64-bit OS.

Don't feel bad if Kies doesn't work. I have to reinstall everything to get it to work on my computer for my phone, and it won't connect at all for my wife's phone/laptop. It's a junky piece of software. In Europe there are two other products which Samsung offers that appear to do the same thing. maybe better. I'm looking forward to a version of Kies that actually *WORKS*.

Go here to download the driver software:
http://downloadcenter.samsung.com/content/SW/201109/20110916042342248/Sprint_d710_USB_Driver_v1_3_2360_0.exe

I have found when I connect the USB cable that you must:
1. Pull down the drop down menu on the phone.
2.Tap on USB connected and then tap the "Connect USB storage" button.

Your computer should then sync up with your phone.

Another way to manage your phone files on your computer is with Kies air. This will allow you to link your phone to a computer via WIFI. You can download Kies air for free on the Andoid Market and you just need to have both devices connected to the same WIFI network.

An app called DoubleTwist will do for android that iTunes does for iOS devices syncing android with your computer (music and more). Check it out in Google play.

I use Kies Air and All Share. they are prob easiest things to use. Just need both devices connected to same internet or wifi access point.

Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5594&prd_ia_cd=N0000004&map_seq=33052&regDt=20110909124906&page_gb=D&model_name=SPH-D710&type_ia_cd=N0000002&subtype_ia_cd=N0000004&row_index=2

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Turn the phone over. On the back at the top, you should see a thin opening. Using that as help, pull the back of the cover off. You should see a slot for the micro SD card. Press against the side of the card until you hear a click. Pull it out and replace.

Remove the back cover to your phone, Directly above your battery and to the right you will see a small silver plate with a printed inscription next to it which says micro sd. If you already have a card installed you will see the edge of it protruding out ward from the slot. Carefully useing your fingernail push in on the edge of the existing sd card to the left and then slowly release. Now remove the sd card. If you are installing a new sd card/larger storage capacity just reverse the steps previously mentioned here. Goodluck.

You can use the myfiles app to copy files back and forth between the sdcard and the phone.

Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi captcliff,

Thank you for your inquiry. We understand that you would like to know if there is a plan to run Sonicwall Mobile Connect on your phone, SPH-D710.

We are unable to provide information on any future plans for Sonicwall Mobile connect application and its compatibility on your phone, as it may be inaccurate.

Since we do not support third party applications, we advise you to contact the manufacturer of the application for any configuration to have this functionality and if it is possible to use this on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Hi captcliff,

Thank you for your inquiry. We udnerstand that you would like to know if there is a plan to run Sonicwall Mobile Connect on your phone, SPH-D710.

We are unable to provide information on any future plans for Sonicwall Mobile connect application and its compatibility on your phone, as it may be inaccurate.

Since we do not support third party applications, we advised your to contact the manufacturer of the application for any configuration to have this functionality and if it is possible to use this on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Hi MommaAinsworth,

Thank you for your inquiry. We understand that you would like to know how to re-enable the USB to accept charging on your phone, SPH-D710.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

USB Utilities

This option allows you to copy files between your PC and the memory card in your phone.

1. Press Home key > Applications and tap Settings > Wireless and network > USB utilities.
2. Tap Connect storage to PC > Connect USB storage.
3. From your PC, open the folder to view your files.
4. Copy files between your PC and the memory card.

If you're connecting with Samsung Kies, just follow the steps provided below:

1. Install Samsung Kies software on your PC.
Warning: Close any running applications before connecting your device to a PC.
2. Press Home key > Menu key and tap Settings > Applications > Development > USB Debugging.
Make sure this setting is not checked. If this option is checked, Samsung Kies will not
function properly.
3. Using an optional PC data cable, connect the multifunction jack on your device to a PC.
Note: PC connection is only available in idle mode. Press Home, if necessary.
4. Run Samsung Kies and follow the prompts to update your device firmware.
5. Refer to Samsung Kies Help for more information.

You may try a different USB cable if you have and check if it'll work.

You may also drop by at your service provider's corporate or local store to try using a different USB cable to check if it would work.

We appreciate your continued interest in Samsung products.

Uninstall both USB drivers and Kies, clean registry and then reinstall both the latest USB drivers and Kies from Samsung's support site.

Thank you for your inquiry.

We appreciate your patience.

Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Have you tried uninstalling Kies and USB drivers, clean your registry, restart your PC then re-install using the latest drivers and software.

Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!

You can see if the application will allow you to uninstall updates through the settings menu otherwise your stuck with it.

The last responder is exactly right on their response to your question regarding the "dock" icons they can be replaced all except the "Apps" which while your in the edit mode becomes the"Home" icon this seems to be fixed, in essence you can change 3 icons.

Hi!

Sorry but adjusting the bottom icons is not a current available option. Check back soon for updates.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

1.Bring up Settings.
2.Click More… (under Wireless and network).
3.Then select USB utilities ~ Set USB cable connection mode.
4.Select Connect storage to PC then.
5.Connect USB cable from phone to device.
6.Select Turn on USB storage.

One thing that I notice. USB mass storage mode in Ice Cream Sandwich is better than Gingerbread. I have had no mass storage issues then connecting to a car stereo on ICS USB storage mode.

1.Bring up Settings.
2.Click More… (under Wireless and network).
3.Then select USB utilities ~ Set USB cable connection mode.
4.Select Connect storage to PC then.
5.Connect USB cable from phone to PC.
6.Select Turn on USB storage.

Micro SD(HC) and up to 32Gb.

No

Thanks for your question!

Regarding your concern, please refer to the android market for a possible app such as Skype that can offer this feature. For further support on these types of apps, please contact the developer as we do not support 3rd party apps.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Thanks for your question!

Regarding your concern, Kies is software used to update devices but is not available for US devices. Please see the link below for steps on connecting to your PC.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5594&prd_ia_cd=N0000004&map_seq=33052&regDt=20110909124906&page_gb=D&model_name=SPH-D710&type_ia_cd=N0000002&subtype_ia_cd=N0000004&row_index=2

Or to update:
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=381329

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Press and hold