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Customer Questions & Answers for
SPH-D710

Customer Questions & Answers:
967 Questions
 | 
1,239 Answers

Questions & Answers for samsung SPH-D710

Question

Why am I getting a bad signal on my Galaxy S2 4G Epic Touch.

Side by side with another brand phone I get better signal and my calls do cut out. Is their a problem with the antenna?
asked 2 years, 10 months ago
frankjoker
Delhi, CA
on SPH-D710
-2points
2out of 6found this question helpful.
7 answers
Answers
answer 1
Comparing signal bar levels between two different cell phone manufactures is not valid, even sometimes between different models of the same brand. The algorithms that calculates the number if signal bars displayed varies between different phone models even different software version of the same phone. The best way to compare phone performance is to look directly at the signal level in dBm. This is normally a negative number so a -70 is much stronger than a -90. To check this in Samsung Android go to settings-> about phone -> Status -> scroll down to signal strength. This will provide a direct comparison of the phones radio frequency sensitivity. Keep in mind there is another factor of network performance that is also used to calculate how many signal bars are shown, signal to noise level. Both RF level and signal to noise level together calculate the number of bars on most phones.
answered 2 years, 3 months ago
DQNorCal
California
+3points
5out of 7found this answer helpful.
answer 2
I discovered this was an issue with the carrier (Sprint). I have an air rave and still stinks until I complained for over 3 months and finally a filed a complaint with FCC.. miraculously my service is spot on not the fastest compared to VZ or AT&T LTE's but enough to work

it is not the phone I can testify to that.
answered 2 years, 7 months ago
Blackpro
Pflugerville Texas
-4points
0out of 4found this answer helpful.
answer 3
Because Samsung "radios" are weak. There are obvious problems with the Epic Touch at the latest update last week was supposed to fix them. Unfortunately it didn't and most are still experiencing the "LOS" (Loss of Signal) issues with their devices. Since Samsung is pretty terrible at responding to these types of things, don't expect a fix anytime soon. Just lots of finger pointing....like they are already doing on this Q&A...."call your provider", "it's a provider issue", etc...etc....baloney.
answered 2 years, 8 months ago
Sangster
Orlando
+18points
20out of 22found this answer helpful.
answer 4
The antenna on this phone is great...maybe check to make sure you have the right sim card for that phone or that your carrier has your correct phone on your account, sometimes this will affect your connection to the network as well. Just a couple ideas...hope this helps.
answered 2 years, 8 months ago
JamesVURV
-8points
0out of 8found this answer helpful.
answer 5
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-14points
0out of 14found this answer helpful.
answer 6
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-17points
0out of 17found this answer helpful.
answer 7
Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-18points
0out of 18found this answer helpful.
Question

how do I download a picture from my phone that was sent to me from another phone?

asked 2 years, 8 months ago
3Dnut
Battle Creek, MI
on SPH-D710
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
Locate where the picture is, text message, email, bluetooth...etc. Usually all you have to do is, press and hold your finger on the picture file. When file is sent through text you will get a the option pop-up suggesting the following: Delete Message, Copy Message, Lock Message, Save Attachment, Forward, or View Message Details. Select "Save Attachment" and it'll be saved to your gallery under "Download".

If it's in an email, the file should be an attachment. depending on what version of Droid you're on, you should be able to just touch the attached file and it will began to save to your phone.

Hope this helps???
answered 1 year ago
EP4GTOUCHED
San Jose, CA
+1point
1out of 1found this answer helpful.
answer 2
Press and hold picture in message.
Tap "attached items."
Check the box.
Click "save."
answered 1 year, 11 months ago
April2778
+3points
3out of 3found this answer helpful.
answer 3
In most cases you long press (press and hold) the image loaded on your device and the option to save it should appear. If this option does not appear it might not be loaded although displayed inside of the app you are running, if that's the case, tap the image once and then perform the long press solution. Enjoy.
answered 2 years, 2 months ago
Konyalian
Sylmar, CA
+1point
1out of 1found this answer helpful.
answer 4
Press and hold
answered 2 years, 8 months ago
Razorwindmo46
-1point
1out of 3found this answer helpful.
answer 5
Touch and hold.
answered 2 years, 8 months ago
Razorwindmo46
-1point
1out of 3found this answer helpful.
answer 6
I'm not sure if this is correct but, when viewing the photo, touch and hold.
answered 2 years, 8 months ago
Razorwindmo46
-1point
1out of 3found this answer helpful.
Question

Battery mAh for samsung Galaxy SII

I want to know the samsung Galaxy SII's battery mAh rating for the of AT&T and Sprint versions
asked 2 years, 11 months ago
ezhilan007
79415
on SPH-D710
0points
0out of 0found this question helpful.
5 answers
Answers
answer 1
Galaxy S II Epic 4G Touch has an 1800mAh battery. I get about 3/4 day battery life with a fair amount of blog reading, you tube, e-mail and phone calls.
answered 2 years, 7 months ago
gomad1
0points
0out of 0found this answer helpful.
answer 2
Sprint version is 1800 mah and AT&T Version is 1650 mah
answered 2 years, 7 months ago
Srk24
Edison, NJ
0points
0out of 0found this answer helpful.
answer 3
My sprint Galaxy S2 epic 4g has an 1800mAh rated battery. It last most of the day even while doing heavy music streaming and playing games.
answered 2 years, 8 months ago
Shicken
Canton, OH
0points
0out of 0found this answer helpful.
answer 4
AT&T's version has a 1,650 mAh battery while Sprint's version has a 1,800 mAh battery.
answered 2 years, 10 months ago
thunder18
+3points
3out of 3found this answer helpful.
answer 5
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
-6points
0out of 6found this answer helpful.
Question

In connecting my Galaxy s 2 to my computer, windows can't find the drivers for the phone

asked 2 years, 11 months ago
Bilmeade
Ronkonkoma, NY
on SPH-D710
-2points
0out of 2found this question helpful.
5 answers
Answers
answer 1
Go here to download the driver software:
http://downloadcenter.samsung.com/content/SW/201109/20110916042342248/Sprint_d710_USB_Driver_v1_3_2360_0.exe
answered 2 years, 2 months ago
ashf2f
Illinois
+2points
4out of 6found this answer helpful.
answer 2
I have found when I connect the USB cable that you must:
1. Pull down the drop down menu on the phone.
2.Tap on USB connected and then tap the "Connect USB storage" button.

Your computer should then sync up with your phone.

Another way to manage your phone files on your computer is with Kies air. This will allow you to link your phone to a computer via WIFI. You can download Kies air for free on the Andoid Market and you just need to have both devices connected to the same WIFI network.
answered 2 years, 8 months ago
JamesVURV
Utah
-6points
2out of 10found this answer helpful.
answer 3
Don't feel bad if Kies doesn't work. I have to reinstall everything to get it to work on my computer for my phone, and it won't connect at all for my wife's phone/laptop. It's a junky piece of software. In Europe there are two other products which Samsung offers that appear to do the same thing. maybe better. I'm looking forward to a version of Kies that actually *WORKS*.
answered 2 years, 9 months ago
p3wt3r
-3points
2out of 7found this answer helpful.
answer 4
The drivers are here: http://downloadcenter.samsung.com/content/SW/201109/20110916042342248/Sprint_d710_USB_Driver_v1_3_2360_0.exe

I got this link from Samsung tech support. The tech told me that it wouldn't work on Win7 x64 (she said Win7 32-bit is supported), but in fact, it works PERFECTLY on my 64-bit OS.
answered 2 years, 10 months ago
crankmojo
San Diego, CA
+2points
6out of 10found this answer helpful.
answer 5
Hello-

Thank you for the inquiry. This FAQ sheet explains how to copy files between your PC and the memory card in your phone. Copy and paste this link into your browser. http://bit.ly/oLgG1m

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungService (@samsungservice) facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
-12points
0out of 12found this answer helpful.
Question

Why is the Touch screen becoming unresponsive when charging phone?

For some reason, everytime I charge my epic 4g touch I get weird behavior and the phone becomes unresponsive to touches. I have it charging on the regular wall outlet. It's getting annoying and I'm becoming frustrated. This doesn't happen when I'm charging it in my car or when I plug it into my computer. Only when I'm charging it through the wall outlet. I've heard there was a problem similar to this with the first samsung epic 4g when it came out last year, hopefully an update or something comes up to fix this annoying bug fast. Anyone else have issues with the touch screen becoming unresponsive when plugged into a wall outlet?
asked 2 years, 10 months ago
dyep
on SPH-D710
+3points
3out of 3found this question helpful.
5 answers
Answers
answer 1
I have found that other non branded chargers have this issue with the Galaxy S2 but I have never heard of it with the original Samsung charger. You can try removing the battery and rebooting as well as cleaning the cache.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 2
As long as I use the charger that comes with the phone all is fine.
If I use another charger that does not fit as good it starts doing this.
answered 2 years, 4 months ago
roadwarr
ada,ok
0points
0out of 0found this answer helpful.
answer 3
I am using the charger that came with the phone and have not had any issues. I have used my S2 numerous times while charging. Both using a wall outlet and USB plugged into my computer. No issues.
answered 2 years, 8 months ago
Shicken
Canton, OH
0points
0out of 0found this answer helpful.
answer 4
I have read that the charger that comes with the device has this issue, and that other wall chargers work fine. I haven't seen it personally, so it may be hit-or-miss.
answered 2 years, 9 months ago
amk12345
Boston, MA
0points
0out of 0found this answer helpful.
answer 5
Thanks for your question!

Regarding your concern, I have passed this info on for evaluation and appreciate you bringing this to our attention! You may want to try a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-3points
1out of 5found this answer helpful.
Question

how to change SD Card?

change SD Card
asked 2 years, 10 months ago
rose1heart
on SPH-D710
-1point
0out of 1found this question helpful.
4 answers
Answers
answer 1
1.Remove the battery cover by lifting form the slot on the top of the handset.
2.To remove, push in the memory card until it clicks and then pull the card out of the slot.
3.Slide the new memory card into the slot and push until it clicks. 4.Replace the battery cover.
answered 1 year ago
EP4GTOUCHED
San Jose, CA
0points
0out of 0found this answer helpful.
answer 2
Turn the phone over. On the back at the top, you should see a thin opening. Using that as help, pull the back of the cover off. You should see a slot for the micro SD card. Press against the side of the card until you hear a click. Pull it out and replace.
answered 2 years, 9 months ago
Sara2NoiseS
Aurora, CO
0points
0out of 0found this answer helpful.
answer 3
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=381302

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
+1point
1out of 1found this answer helpful.
answer 4
Remove the back cover to your phone, Directly above your battery and to the right you will see a small silver plate with a printed inscription next to it which says micro sd. If you already have a card installed you will see the edge of it protruding out ward from the slot. Carefully useing your fingernail push in on the edge of the existing sd card to the left and then slowly release. Now remove the sd card. If you are installing a new sd card/larger storage capacity just reverse the steps previously mentioned here. Goodluck.
Image(s)
User submitted image
User submitted image
User submitted image
User submitted image
answered 2 years, 10 months ago
Bohnzye
Groom Lake
+3points
3out of 3found this answer helpful.
Question

Is there a download that will help my GalaxyS sync with my PC?

asked 2 years, 8 months ago
GalaxyR
on SPH-D710
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
I use Kies Air and All Share. they are prob easiest things to use. Just need both devices connected to same internet or wifi access point.
 
Products from my answer
Samsung Galaxy S® II, available at Sprint (White)
4.5 out of 5(229)
 
 
 
 
 
 
answered 2 years, 1 month ago
tron3434
Greenville, MI
0points
1out of 2found this answer helpful.
answer 2
An app called DoubleTwist will do for android that iTunes does for iOS devices syncing android with your computer (music and more). Check it out in Google play.
answered 2 years, 3 months ago
DQNorCal
California
0points
1out of 2found this answer helpful.
answer 3
Go to Samsung's website for your phone and use the support. It has driver downloads.
answered 2 years, 8 months ago
Razorwindmo46
-3points
0out of 3found this answer helpful.
answer 4
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5594&prd_ia_cd=N0000004&map_seq=33052&regDt=20110909124906&page_gb=D&model_name=SPH-D710&type_ia_cd=N0000002&subtype_ia_cd=N0000004&row_index=2

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-6points
0out of 6found this answer helpful.
Question

Lower 4 Icons

I am loving my new Galaxy S II smart phone but is there a way to change the bottom 4 Icons?
I would like to move the message icon up into the main screen and have the camera Icon at the bottom at all times. Is there a way to alternate these. Also is there a way to change the back ground color of the email page from black to something lighter? Your help is greatly appreciated.
asked 2 years, 10 months ago
USWINDOW1
on SPH-D710
+4points
4out of 4found this question helpful.
3 answers
Answers
answer 1
The last responder is exactly right on their response to your question regarding the "dock" icons they can be replaced all except the "Apps" which while your in the edit mode becomes the"Home" icon this seems to be fixed, in essence you can change 3 icons.
answered 2 years, 7 months ago
Coryhtc
USA
0points
1out of 2found this answer helpful.
answer 2
I'm assuming that you are talking about the 4 icons in the dock at the bottom of the screen. Go into Applications. Hit the Menu capacitive button, select View Type, select Customizable Grid. Hit the Menu capacitive button, select Edit. Drag and drop application icons as you please. You can have anywhere from 1-4 icons in the dock. You cannot remove the Home/Applications icon. When finished press Menu, then Save or just hit the back button. You can set the view type back to alphabetical grid or list if you like.

SgtBipul(read all my Q&A)

Yes. On the home screen, press the Applications icon, then while in the App-Drawer, long press on the lower buttons and drag them out of the home-row. You can replace all but the "Home" button.

lallen3(read all my Q&A)
answered 2 years, 9 months ago
Aaronaviv
USA
+14points
14out of 14found this answer helpful.
answer 3
Hi!

Sorry but adjusting the bottom icons is not a current available option. Check back soon for updates.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-4points
0out of 4found this answer helpful.
Question

how do I download mp3 from micro card to phone

asked 2 years, 10 months ago
ronkluth
el cajon
on SPH-D710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Plug the USB cord with phone connected to your computer and copy the .mp3 files you want into the Audio\Music folder.
answered 2 years, 8 months ago
238Chase
San Rafael
-1point
0out of 1found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
answer 3
You can use the myfiles app to copy files back and forth between the sdcard and the phone.
answered 2 years, 9 months ago
MrBDye
-1point
0out of 1found this answer helpful.
Question

Why won't my phone be recognized by my pc?

No matter what I try my phone will not be recognized by my pc - and it has before. I cleaned out the port. The cable is fine as the phone is charging on the pc. I tried other usb ports on the tower. I am also getting massive roaming alerts again: I have the everything plan with Sprint yet the last time this happened my store just gave me another phone. I do not want a 3rd replacement because I believe it will be a refurbished this time and I do not believe much in refurbished electronics. Kies Air is not connecting to pics or video either at this time. I was going to connect to the pc with the USB and now all of this!!! Any suggestions?
asked 2 years, 4 months ago
sheguay
on SPH-D710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Uninstall Kies and USB drivers, clean your registry, restart your PC then install the latest drivers and software. Once done plug in your phone.
answered 1 year, 7 months ago
DarenK
Utah
-1point
0out of 1found this answer helpful.
answer 2
Have you tried uninstalling Kies and USB drivers, clean your registry, restart your PC then re-install using the latest drivers and software.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 3
Thank you for your inquiry.

We appreciate your patience.

Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How can I successfully connect the phone's SD Card/Storage to my car's stereo?

I have the correct setup to do this and I was able to connect my previous HTC Evo and have it function as music storage for my car stereo, but I can't adtivate USB storage or MTP storage successfully with my Samsung.

Is there a simple setting to change, is there an app I need to download? I run winamp with auto-mount but it keeps scrolling, "Device Error" at me on the stereo's LCD display.

I'm going to try moving my music storage to the external SD Card and will try again on the way home from work to see if it will help.
asked 2 years, 1 month ago
Mariloopy
on SPH-D710
-2points
0out of 2found this question helpful.
3 answers
Answers
answer 1
1.Bring up Settings.
2.Click More… (under Wireless and network).
3.Then select USB utilities ~ Set USB cable connection mode.
4.Select Connect storage to PC then.
5.Connect USB cable from phone to PC.
6.Select Turn on USB storage.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 2
1.Bring up Settings.
2.Click More… (under Wireless and network).
3.Then select USB utilities ~ Set USB cable connection mode.
4.Select Connect storage to PC then.
5.Connect USB cable from phone to device.
6.Select Turn on USB storage.

One thing that I notice. USB mass storage mode in Ice Cream Sandwich is better than Gingerbread. I have had no mass storage issues then connecting to a car stereo on ICS USB storage mode.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 3
Hi and thanks for reaching out.

You will need to reach out to your stereo manufacturer to ensure compatibility with your device.

This link will show you how to connect and troubleshoot mass storage on your device after you ensure compatibility: http://www.samsung.com/us/support/S....

If you need additional assistance, feel free to ask us on Twitter @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 1 month ago
SamsungTech2
-1point
0out of 1found this answer helpful.
Question

How do I revert back to the original voice mail app?

Received an update for voice mail yesterday; garbage. Pretty much doesn't do anything but solicit you to upgrade. I would like to remove this update and revert to the voice mail that came with the 4.0 update.
asked 2 years ago
Whut
on SPH-D710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
In your settings you can uninstall updates.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 2
You can see if the application will allow you to uninstall updates through the settings menu otherwise your stuck with it.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 3
Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 11 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

Sonicwall Mobile Connect

Does not run. Is there any plan to address this in the near future?
asked 1 year, 10 months ago
captcliff
Dania Beach, FL, USA
on SPH-D710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Hi captcliff,

Thank you for your inquiry. We udnerstand that you would like to know if there is a plan to run Sonicwall Mobile Connect on your phone, SPH-D710.

We are unable to provide information on any future plans for Sonicwall Mobile connect application and its compatibility on your phone, as it may be inaccurate.

Since we do not support third party applications, we advised your to contact the manufacturer of the application for any configuration to have this functionality and if it is possible to use this on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi captcliff,

Thank you for your inquiry. We udnerstand that you would like to know if there is a plan to run Sonicwall Mobile Connect on your phone, SPH-D710.

We are unable to provide information on any future plans for Sonicwall Mobile connect application and its compatibility on your phone, as it may be inaccurate.

Since we do not support third party applications, we advised your to contact the manufacturer of the application for any configuration to have this functionality and if it is possible to use this on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 3
Hi captcliff,

Thank you for your inquiry. We understand that you would like to know if there is a plan to run Sonicwall Mobile Connect on your phone, SPH-D710.

We are unable to provide information on any future plans for Sonicwall Mobile connect application and its compatibility on your phone, as it may be inaccurate.

Since we do not support third party applications, we advise you to contact the manufacturer of the application for any configuration to have this functionality and if it is possible to use this on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How Can I Re-Enable The USB To Accept Charging On SPH-D710

One Day The USB Storage Got Full & Stopped All Allowed Connecting Through USB Port. Now Cant Charge Or Sync Please HELP!!!!
asked 1 year, 9 months ago
MommaAinsworth
on SPH-D710
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Uninstall Kies and USB drivers, clean your registry of any lingering files or references then do a clean install using the latest version of Kies and the USB drivers found on Samsung's support website.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 2
Uninstall both USB drivers and Kies, clean registry and then reinstall both the latest USB drivers and Kies from Samsung's support site.
answered 1 year, 7 months ago
DarenK
Utah
0points
0out of 0found this answer helpful.
answer 3
Hi MommaAinsworth,

Thank you for your inquiry. We understand that you would like to know how to re-enable the USB to accept charging on your phone, SPH-D710.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

USB Utilities

This option allows you to copy files between your PC and the memory card in your phone.

1. Press Home key > Applications and tap Settings > Wireless and network > USB utilities.
2. Tap Connect storage to PC > Connect USB storage.
3. From your PC, open the folder to view your files.
4. Copy files between your PC and the memory card.

If you're connecting with Samsung Kies, just follow the steps provided below:

1. Install Samsung Kies software on your PC.
Warning: Close any running applications before connecting your device to a PC.
2. Press Home key > Menu key and tap Settings > Applications > Development > USB Debugging.
Make sure this setting is not checked. If this option is checked, Samsung Kies will not
function properly.
3. Using an optional PC data cable, connect the multifunction jack on your device to a PC.
Note: PC connection is only available in idle mode. Press Home, if necessary.
4. Run Samsung Kies and follow the prompts to update your device firmware.
5. Refer to Samsung Kies Help for more information.

You may try a different USB cable if you have and check if it'll work.

You may also drop by at your service provider's corporate or local store to try using a different USB cable to check if it would work.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Who will carry the Galexy S II Epic

asked 2 years, 11 months ago
kepilynn
Santee, CA
on SPH-D710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The Galaxy S II Epic 4g touch The carrier Is sprint
answered 2 years, 7 months ago
texaspuddy
Georgetown Texas
+2points
2out of 2found this answer helpful.
answer 2
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

how do i stop my phone from vibrating when i recieve text messages???

asked 2 years, 10 months ago
gschoremis
on SPH-D710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
-When in messaging, hit your menu button.
-Select Settings
-Scroll all the way to the bottom. The last option is Vibrate. Select the check box to turn off vibration. Make sure there is no green check mark in the box next to Vibrate.
answered 2 years, 6 months ago
discoinfiltrator
Pullman, WA
+3points
3out of 3found this answer helpful.
answer 2
go to Menu > Settings > Sound > Vibration , choose from the drop down box.
answered 2 years, 10 months ago
no4gforme
0points
0out of 0found this answer helpful.
Question

Is the Galaxy S II capable of receiving data while roaming on a PCS network?

After some research and experimentation, I have found that I cannot receive any data while roaming unless data is being transmitted on a cellular network. If data is transmitted on a PCS network, this phone does not seem to be able to receive data service.

Is data reception crippled be design, or is this a defective unit?
asked 2 years, 10 months ago
rpaque
Milwaukee, Wisconsin, USA
on SPH-D710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes! Go to settings, Wireless and Network, Roaming. Roaming mode should be on Automatic. Roaming Settings should have Voice and Data selected in the Domestic. If your in the US. DO OT select International unless you want to pay while overseas.
answered 2 years, 10 months ago
Razorwindmo46
+1point
1out of 1found this answer helpful.
answer 2
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I upload pic to Facebook from my Samsung Epic Touch?

I had a Epic 4G, and knew how to. I figured this phone would be able to do it as well, but have not figured out how to.
asked 2 years, 10 months ago
kmjalapeno
TX
on SPH-D710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Go to the gallery application in the phone, select the picture you would like to upload and press menu. Now press the "Share Via" option an you will see a ton of selections to share the photo via Google+, Picasa, Skype, etc. Just select the Facebook option and the photo you selected will be uploaded to your Facebook.

Just an FYI uploading photos works much quicker on WIFI.

Let me know if you have any other questions.
Image(s)
User submitted image
User submitted image
answered 2 years, 7 months ago
TechGuy2012
0points
0out of 0found this answer helpful.
answer 2
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how to turn off talking caller id?

asked 2 years, 10 months ago
jhc1
on SPH-D710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On my screen to the left of main, there is a default loaded widget that has three app links, Voice Command, Voice Talk and Driving Mode.
The Driving Mode app link is merely an on/off button. If it has the highlighted line lit up it will announce Caller ID (and more). If you click the button and the highlighted line goes off, then the Caller ID (and such) will cease to announce.
It's a great idea but only when you want it.
Hope this helps.
answered 2 years, 8 months ago
mjkep
Michigan
+4points
4out of 4found this answer helpful.
answer 2
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

Stop the screen from timing out or diming

Will there be an update to set the screen to never time out or dim while plugged in?
I need the screen to stay on and not dim while plugged in.
asked 2 years, 10 months ago
Razorwindmo46
on SPH-D710
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Go into your Application then go to settings then go into Display Scroll down untill you see screen time out. click on that then you can set your screen to how ever long you want.But the longer the time you set the more Battery it uses Hope this helps
Thanks
answered 2 years, 7 months ago
texaspuddy
Georgetown Texas
-1point
2out of 5found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 10 months ago
Samsung10
-4points
1out of 6found this answer helpful.
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