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Customer Questions & Answers for
Samsung Epic™ 4G Android Smartphone

Customer Questions & Answers:
3,465 Questions
 | 
3,605 Answers

Questions & Answers for samsung Samsung Epic™ 4G Android Smartphone

Question

Why do I get a warning triangle on my computers devices screen for my phone no matter what I try?

asked 1 year, 11 months ago
2012ceo
Desert Hot Springs, CA, USA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Your computer does not have the proper drivers installed. Please search for Samsung Epic 4G drivers, or download them directly from Samsung.com
answered 1 year, 8 months ago
darensdorff
Ontario, California
0points
0out of 0found this answer helpful.
answer 2
Hi 2012ceo,

Thank you for your inquiry. We understand that you're showing an error message on your computer for your handset and we do apologize for any inconvenience this may cause you.

If you're trying to connect your phone to a computer and this error shows, you may perform the troubleshooting steps provided below.

1. Please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
2. Restart the the computer.
3. Make sure that the USB cable is Samsung genuine accessory.
4. Try using a different USB port.

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone concern, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Why is my phone not using all the available memory?

My phone settings tell me that my phone should have 44.47MB of system storage available. I have an app that is trying to update that requires 6.89MB of space. My phone will not allow the update. I keep getting an error message that says "Error... Insufficient storage available." What is going on here? last time I checked 6.89 is a lot less than 44.47 so I should have plenty of space for this update.
asked 1 year, 10 months ago
Spierce82
Cincinnati, OH, USA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Even though your phone has 40+ MB left, it still needs "room" to run it's processes, and for data management. The phone has a preset low storage "margin" that when reached, or when the phone detects will go over by installing an app. It will give you that error. I believe the threshold is 40MB.

Try freeing up some space, clean up your cache, and remove some apps you are no longer using.
answered 1 year, 8 months ago
darensdorff
Ontario, California
0points
0out of 0found this answer helpful.
answer 2
Hi Spierce82,

Thank you for your inquiry. We understand your concern about your phone saying insufficient memory even though you have 44.47MB available space on your phone. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset and perform the troubleshooting
provided below.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the application that you need to update is a preloaded application on the phone, please follow the steps below.

NOte: Clearing the data of the application will delete information/data on the app.

1. From the home screen, touch Application
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Tap ALL tab
6. Select the application that you need to update
7. Tap on Clear data.

If the application that you need to update is a third party application that you downloaded, you need to uninstall the application and re-download the app so that it will download the updated version of the application.

Note: Uninstalling the app will delete all information of the app.

1. From the home screen, touch Application
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Tap ALL tab
6. Select the application that you need to update
7. Tap on Uninstall

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

sync with outlook

asked 4 years ago
Bern
USA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding the OUTLOOK for your EPIC 4G phone, Samsung does not provide an application by which to do this. However, there are third-party applications available through the Android Market that will support this.

However, please bear in mind that Samsung does not support 3rd party apps and services with any of our device.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I retrieve a message?

asked 4 years ago
slowballer
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi slowballer,

Thank you for your inquiry. We understand that you would like to know how to retrieve a message on your phone, SPH-D700.

We did not receive enough information regarding the concern for which you have requested assistance. Please contact us with additional information regarding the concern about which you are inquiring, so that we may better assist you.

Was the message deleted? Is your phone broken?

We look forward to your response.

We thank you for your patronage of Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do you upload full songs to your music on your phone?

i only know how to upload parts of the songs to my music app because they come from my ringtones. how do u upload the full songs?
asked 4 years ago
diver101
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi diver101,

Thank you for your inquiry. We understand that you would like to know how to upload full songs on your phone, SPH-D700.

You may use the link provided below for the steps on how to transfer files like MP3s between your phone and Windows computer via mass storage.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6696&prd_ia_cd=N0000004&map_seq=44019

You may use the link provided below for the steps on how to transfer files like MP3s between your phone and Mac computer via mass storage.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6703&prd_ia_cd=N0000004&map_seq=44049

You may also download music on Amazon MP3 Store.

The Amazon MP3 store lets you purchase and download digital music files to play on your device or computer. (You must have an amazon.com account to purchase and download music from Amazon MP3.)

Purchasing and Downloading Music from Amazon:

1. Press Home key and tap Apps > Amazon MP3.
2. Select an onscreen category (Bestselling Albums, Bestselling Songs, Browse By Genre, or Search).
3. Follow the onscreen instructions to locate the desired track or album.
4. Tap the song title to listen to an audio preview.
Tap the song title again to stop playback.
-Preview allows you to play an audio clip of the selected song.
5. Once you have located a desired song title or album, tap [price] > Buy.
-Pressing BUY allows you to purchase the song and download it to your device’s microSD card.
● When you select Buy, you will need to log into your Amazon account. (If there is no microSD card installed or if there is not enough free memory space on the card, you will see an alert.)
● Once the song has been downloaded to your microSD card, you can use the Music application to playback the file.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to change the default program to handle *.txt files on my phone

Here's my problem:

When opening a text file (*.txt) it used to give me a list of apps and ask which one I wanted
to use to open the file. For example I had 'Bluetooth', 'PrinterShare', 'DropBox', 'EverNote' etc which I could use to open that txt file. And this is standard for many other file types. Now the very first entry was called "File Editor" I think this is a native application for the Epic 4G.
So last evening, I checked the 'Use by default' option and selected 'File Editor' as my handler. From this point on of course it does not ask me to choose the app to open txt files anymore. And this is expected.
But I now want to remove 'File Editor' as my default for opening text files and want that list of options to show up. But I can't find a way to do that.
I have tried Settings>Applications>Manage Applications but do not see 'File Editor" on that list.
Please help!
asked 4 years ago
soumyasg
Sunnyvale, CA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi soumyasg,

Thank you for your inquiry. We understand that you would like to know how to change the default program for text files on your phone, SPH-D700.

You may try to clear data of all the options you have when opening a text file. Please follow the steps provided below:

1. From your Home Screen, tap on Menu key.
2. Go to Settings.
3. Tap on Application Manager.
4. Tap All.
5. Select the different Applications (i.e. Bluetooth, PrinterShare, DropBox, EverNote, File Editor).
6. Tap on Clear Data.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

when is the media hub going to be active?

I was told when I got the phone that it would be with in a week. then told the 9/16. when is the real date?
asked 4 years ago
epicohio
columbus ohio
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
September 16th there was an update released for activating the media hub. It is an Over the Air update and is being "pushed" to phones by your provider in waves. All phones should be receive the system update notification by the end of the week. Just follow instructions to update your phone at that time.
answered 4 years ago
Thepeoplesromdev
Daytona Beach, Fl
0points
0out of 0found this answer helpful.
Question

Where do I get a driver for my new SPH-D700 phone?

Microsoft Windows Vista
asked 4 years ago
mdreyes
Pearl City, HI
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please copy paste this link to access and download the software for your device.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-D700ZKASPR&prd_mdl_name=SPH-D700
answered 3 years, 10 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

Where can I find the windows 7 Driver for this/>

I'm not seeing the model number on the downloads page. where can I get the Win 7 diver for this?
asked 4 years ago
Janis
Gilbert, Az
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please copy paste the URL below and follow the link to access and download the driver for your device.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-D700ZKASPR&prd_mdl_name=SPH-D700
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

how do you edit contacts

no
asked 4 years ago
taviolette
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
find the contact you want to edit, hold down on the entry, and it'll open a new display box. edit will be one of the options.
answered 3 years, 11 months ago
cool0
0points
0out of 0found this answer helpful.
Question

How do I adjust my stand-by mode time?

asked 4 years ago
Camie
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To adjust your Screen Time Out, Go to Applications > Settings > Sound & Dsplay > Screen Time Out > Choose from 15 sec. to 30 min. settings.
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

When will Froyo (OS ver 2.2) be available for Samsung Epic 4G?

asked 4 years ago
David737
Denver, CO
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Unfortunately, we are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be sent directly to your phone.
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

How do I set the background to automatically turn off when the Epic is plugged into a charger?

I own the Samsung-SPH-D700. I believe that I once had the option to choose whether the display turns off while the phone is plugged into a charger. I would like to set it to automatically turn the display off within a certain time period when plugged in, but I cannot find such a setting. Even though the display and keyboard timeout periods are set to 15 or 30 seconds, the display remains on if plugged in. I cannot find this issue in the user guide or the website support.
asked 4 years ago
sidney2088
Texas
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn your display off while charging your phone, go to Application > Settings > Applications > Development > Stay Awake, Uncheck it.
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

email text: how do i get bold, color, italics, etc? also cut & paste text?

how do i copy text, say from the 'quoted text'?
asked 4 years ago
kdoc
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To copy and paste text messages, press and hold the message and option box will pop up.

Select the recipient and hit send like sending a normal text.

Unfortunately, there are no configurable option on how to change the font in your message.
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

how do i turn off text message notification while on the phone?

asked 4 years ago
cisha
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To turn notifications off while on the phone, Go to Applications > Settings > Sound and Display > Notification Ringtone > Silent > Ok.

To Turn off LED light, Uncheck Pulse Notification Light.

Please keep in mind, once this is done you will not hear or see any notifications for incoming messages or calls.

You may turn it back on by going back to your settings and notifications.
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

Is the update for Android 2.2 available for this product?

If so where can it be found?
asked 4 years ago
dshamilton44
Fuquay NC
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When is the Epic going to recieve a Froyo update?

i'm just wondering when the epic is likely to have its OS updated to froyo (android os 2.2)
asked 4 years ago
Nayr1018
home
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nayr1018,

Thank you for your inquiry. We understand that you would like to know when the Samsung Epic 4G will receive the Froyo update.

Currently the Samsung Epic 4G is operating on Android version 2.3.6 Gingerbread (FC09).

You may use the link provided below for more information about the software update of the Samsung Epic.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046778&fm_seq=49823

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to download Android applications to my Micro Sd card?

asked 4 years ago
Winston87425
New York
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is an option on 2.2 (and newer Android versions). After you download them you can go to SETTINGS -> APPLICATIONS - MANAGE APPLICATIONS
select the application and there will be and option to MOVE TO SD CARD that is highlighted if it is not the app does not allow to be move to the SD. Also, not all of the app gets moved to the SD so you wont recover all your space you will see how much of the app is left on your phone's memory.
answered 3 years, 2 months ago
MisterE
0points
0out of 0found this answer helpful.
Question

Is there a Music Service software that will sync and load music like Rapsody or iTunes?

asked 4 years ago
rmweill
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
do a google search, there are a few programs.
answered 3 years, 11 months ago
cool0
0points
0out of 0found this answer helpful.
Question

When will the samsung epic 4g be upgraded with android 2.2?

asked 4 years ago
churro7
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be posted on Samsung.com website in the Samsung Download Center.
answered 3 years, 10 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
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