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Customer Questions & Answers for
Samsung Epic™ 4G Android Smartphone

Customer Questions & Answers:
3,465 Questions
 | 
3,605 Answers

Questions & Answers for samsung Samsung Epic™ 4G Android Smartphone

Question

Why is my phone not using all the available memory?

My phone settings tell me that my phone should have 44.47MB of system storage available. I have an app that is trying to update that requires 6.89MB of space. My phone will not allow the update. I keep getting an error message that says "Error... Insufficient storage available." What is going on here? last time I checked 6.89 is a lot less than 44.47 so I should have plenty of space for this update.
asked 1 year, 11 months ago
Spierce82
Cincinnati, OH, USA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Even though your phone has 40+ MB left, it still needs "room" to run it's processes, and for data management. The phone has a preset low storage "margin" that when reached, or when the phone detects will go over by installing an app. It will give you that error. I believe the threshold is 40MB.

Try freeing up some space, clean up your cache, and remove some apps you are no longer using.
answered 1 year, 9 months ago
darensdorff
Ontario, California
0points
0out of 0found this answer helpful.
answer 2
Hi Spierce82,

Thank you for your inquiry. We understand your concern about your phone saying insufficient memory even though you have 44.47MB available space on your phone. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset and perform the troubleshooting
provided below.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the application that you need to update is a preloaded application on the phone, please follow the steps below.

NOte: Clearing the data of the application will delete information/data on the app.

1. From the home screen, touch Application
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Tap ALL tab
6. Select the application that you need to update
7. Tap on Clear data.

If the application that you need to update is a third party application that you downloaded, you need to uninstall the application and re-download the app so that it will download the updated version of the application.

Note: Uninstalling the app will delete all information of the app.

1. From the home screen, touch Application
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Tap ALL tab
6. Select the application that you need to update
7. Tap on Uninstall

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

A virtual keyboard popped up for controling the cursor while I was in texting. How do I find this again?

This keyboard had buttons for moving the cursor up, down, left, right, et al.
asked 1 year, 11 months ago
funford
New York, NY, USA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You most likely had a 3rd party keyboard app installed. To see which keyboards you have installed you can go to:

Settings>Language & Input

You should have your installed keyboards listed right there. Check off any 3rd party ones installed and be sure to choose which default input method you want to use.

Next, after configuring the keyboard of choice, go into the setting of that keyboard and see if the option to display on-screen arrows is there.
answered 1 year, 9 months ago
darensdorff
Ontario, California
0points
0out of 0found this answer helpful.
answer 2
Go to the options menu, and configure the keyboard options to reflect the style of keyboard you would like, or in a blank field press and hold the screen untill the keyboard appears, On the keyboard there should be a WHEEL looking icon. Press that and hold it,. The options menu for the keyboard will appear. After you are done, go back, or hit done......Hopefully this helps.....
answered 1 year, 11 months ago
Pianoman1174
Woodbury, MN, USA
0points
0out of 0found this answer helpful.
Question

when is the media hub going to be active?

I was told when I got the phone that it would be with in a week. then told the 9/16. when is the real date?
asked 4 years, 1 month ago
epicohio
columbus ohio
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
September 16th there was an update released for activating the media hub. It is an Over the Air update and is being "pushed" to phones by your provider in waves. All phones should be receive the system update notification by the end of the week. Just follow instructions to update your phone at that time.
answered 4 years, 1 month ago
Thepeoplesromdev
Daytona Beach, Fl
0points
0out of 0found this answer helpful.
Question

Where do I get a driver for my new SPH-D700 phone?

Microsoft Windows Vista
asked 4 years, 1 month ago
mdreyes
Pearl City, HI
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please copy paste this link to access and download the software for your device.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-D700ZKASPR&prd_mdl_name=SPH-D700
answered 4 years ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

USB driver for Epic 4G

I have windows vista which can not install the drivers to connect to the device. Where can i find the driver
asked 4 years, 1 month ago
mightyjoe44
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try installing the driver

http://www.samsung.com/download/FileView.aspx?cttfileid=3185503&type=Mobile+Phone&typecode=18&subtype=CDMA%283G+WCDMA%29&subtypecode=1806&model=SPH-D700&filetype=SW&language=
answered 4 years, 1 month ago
gauravsp7
0points
0out of 0found this answer helpful.
Question

How do I connect to my PC?

Can't get my laptop to recognize my new Epic 4G. Please help.
asked 4 years, 1 month ago
dkhbrit
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try installing the driver

http://www.samsung.com/download/FileView.aspx?cttfileid=3185503&type=Mobile+Phone&typecode=18&subtype=CDMA%283G+WCDMA%29&subtypecode=1806&model=SPH-D700&filetype=SW&language=
answered 4 years, 1 month ago
gauravsp7
0points
0out of 0found this answer helpful.
Question

HOW DO I SET UP MY EMAIL

I HAVE TRIED TO FOLLOW THE DIRECTIONS IN MY LITTLE BOOK BUT SAYS CANNOT CONNECT.
asked 4 years, 1 month ago
FREITAG
CALIFORNIA
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.
answered 3 years, 11 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

how can i upload pictures to the phone

asked 4 years, 1 month ago
jrb011851
chicago
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please copy paste the link below to access and download the software for your device.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-D700ZKASPR&prd_mdl_name=SPH-D700

This will assist you in uploading your pictures
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

When is the Epic going to recieve a Froyo update?

i'm just wondering when the epic is likely to have its OS updated to froyo (android os 2.2)
asked 4 years, 1 month ago
Nayr1018
home
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nayr1018,

Thank you for your inquiry. We understand that you would like to know when the Samsung Epic 4G will receive the Froyo update.

Currently the Samsung Epic 4G is operating on Android version 2.3.6 Gingerbread (FC09).

You may use the link provided below for more information about the software update of the Samsung Epic.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046778&fm_seq=49823

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how can i get the android 2.2 upgrade

asked 4 years, 1 month ago
kendbay
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The update is not available at this time, please check back with us or visit our website at samsung.com
answered 3 years, 11 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

Did any one else get a wierd update about 9 pm eatern

phone shout down updated with a android like picture then restarted and now my sprint zone has been all changed around and would not load up i had to soft reset still no app then i hit menu and choose refresh to get it to come back
asked 4 years, 1 month ago
Anonymous
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi billmurry313,

Thank you for your inquiry. We understand your concern regarding the update that you received around 9pm eastern.

We don't have any information regarding the Sprint zone change on your phone. We strongly advise you to contact your Service Provider's Customer Service at 1-888-788-4727 to check if about the changes that happened on your Sprint Zone.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to download Android applications to my Micro Sd card?

asked 4 years, 1 month ago
Winston87425
New York
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is an option on 2.2 (and newer Android versions). After you download them you can go to SETTINGS -> APPLICATIONS - MANAGE APPLICATIONS
select the application and there will be and option to MOVE TO SD CARD that is highlighted if it is not the app does not allow to be move to the SD. Also, not all of the app gets moved to the SD so you wont recover all your space you will see how much of the app is left on your phone's memory.
answered 3 years, 3 months ago
MisterE
0points
0out of 0found this answer helpful.
Question

Is there a Music Service software that will sync and load music like Rapsody or iTunes?

asked 4 years, 1 month ago
rmweill
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
do a google search, there are a few programs.
answered 4 years, 1 month ago
cool0
0points
0out of 0found this answer helpful.
Question

When will the samsung epic 4g be upgraded with android 2.2?

asked 4 years, 1 month ago
churro7
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately Samsung is unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Should this become available, it will be posted on Samsung.com website in the Samsung Download Center.
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

Why does the Samsung Epic not allow internet connection as wireless modem with the password on?

If I have the password active it doesn't allow me to get onto the internet from my laptop but when I deactivate the password feature it does. That doesn't make it very secure for me.
asked 4 years, 1 month ago
fabs
Minnesota
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi fabs,

Thank you for your inquiry. We understand that you would like to know why the Samsung Epic not allow internet connection as wireless modem with the password on. We apologize for any inconvenience this may have caused you.

Since using the Samsung Epic as a wireless modem is a network dependent feature of the phone, you would be best helped through calling your service provider's Customer Support Center, as they can provide you available options to fix this concern in a timelier manner.

You may reach Sprint at 1-888-788-4727 for futher assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why won't my pc running winows vista utimate recognize my phone after I mount it?

I downloaded and installed the newest drivers and searched countless forums to no avail i've been patiently trying for two weeks to mount this brand new phone. This is not my first android I had a G1 that never had this problem if not resolved will return and recommend no one else buy this product. Connects to my ps3 no problem but pc will not recognize and this is a very common unresolved issue. I also researched and found out your other models have had similar issue with pc connectivity and battery life issues. I have to say i expected more from your brand name.
asked 4 years, 1 month ago
dwar
Louisville, KY
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dwar,

Thank you for your inquiry. We understand that you're unable to connect your phone to a computer and we're sorry to hear that.

You may also use the link provided below for steps on how to properly connect your phone to a computer.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6696&prd_ia_cd=N0000004&map_seq=44019

You may also use the link provided below to get to the page of where you can download drivers for your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-D700ZKASPR&prd_mdl_name=SPH-D700

Once you get to the page using the link, scroll down and click on the second tab for Manuals & Downloads, click on the second tab for Software, click on the EXE blue button to download drivers.

If in case you encounter failure or error messages, to troubleshoot:

1. Please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
2. Try using a different USB port.
3. Restart the PC and soft reset the phone.
4. Make sure that the USB cable is Samsung genuine accessory.
5. Try using a different USB cable.
6. Try to check the removable storage through the "My Computer" .
7. Try to reinstall the driver.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

I accidentaly deleted the Buddies Now list how do i retrieve it?

asked 4 years, 1 month ago
sahemmingsen
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sahemmingsen,

Thank you for your inquiry. We understand that you would like to know how retrieve the Buddies Now list on your Samsung Epic 4G.

There are no configurable options to retrieve deleted Buddies NOw lists on the phone. We apologize for any inconvenience this may presents.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I can't find the driver download to connect my SPH-D700 to My PC. Model isn't listed in downloads.

asked 4 years, 1 month ago
Songdog
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This is the link for the USB driver for the Epic (SPH-D700):
http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000004&prd_mdl_cd=SPH-D700ZKASPR&prd_mdl_name=SPH-D700
answered 4 years ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

Epic's A2DP is not compatible with the Parrot MKi9100 Hands Free Device?

I previously had a Samsung Instinct that worked well with my Parrot MKi9100 hands free device. However, I recently traded in my phone for a Samsung Epic which does not work with the Parrot MKi9100. I am able to make phone calls through the hands free device, but I'm no longer able to do voice dialing. I'm also unable to play music through the bluetooth A2DP features. The hands free shows the bluetooth controls but no music from the Epic plays through it. Anyone have any ideas?
asked 4 years, 1 month ago
hapticxistence
Hawaii
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hapticxistence,

Thank you for your inquiry. We understand that your phone is not compatible with the Parrot MKi9100 Hands Free device.

While your handset support the A2DP Bluetooth profile this would best be addressed by your car kit manufacturer for handsets approved for compatibility.

In most cases, this information is available on the manufacturer’s website or if you're trying to connect it with a different phone, then check the compatibility with its manufacturer as well.

Please bear in mind that Samsung does not support the use of any third party hardware with our handsets.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

What video format is Samsung epic using to stream DLNA via phone using Allshare

I am unable to stream my videos from my samsung epic to my Sony Bravia tv and PS3 both of which have dlna capabilities. The pictures and music works fine but not video. I contacted tech support (online was no help) and the phone person is telling me that I need to buy a Samsung LAN adapter. This doesn't make any sense - you should be able to use any WifI enabled device to stream the videos as effortlessly as it has been shown in the Samsung Epic commercials.

Is this a format issue and if so does Samsung plan on having an update to incorporate other video formats ????
asked 4 years, 1 month ago
sestime
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sestime,

Thank you for your inquiry. We understand that you would like to know the video format that you may stream DLNA via phone using Allshare and we're sorry to hear that this doesn't work.

Please try to do a soft reset to check if it would work.
Soft Reset: Turn of the phone. Remove and put back the battery for at least 10-15 seconds.

The phone supports 3G2, 3GP, H.263, H.264, MPEG4, WMV (V9), DivX; Vodeo Formats while using the All Share application on the Phone.

You may also use the link provided below for steps on how to configure DLNA feature of your phone.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6681&prd_ia_cd=N0000004&map_seq=43885

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party devices such as this.

We also advise you to contact Sony/manufacturer to check the most updated list of phones, to check if your phone is compatible with your television.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
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