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Most Recent Questions
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when calling cannot hear ring, person called. person calling phone does not hear pick up nor person called
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when calling cannot hear ring, person called. person calling phone does not hear pick up nor person called
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Customer Questions & Answers for
samsung Samsung Epic™ 4G Android Smartphone

Customer Questions & Answers:
3,465 Questions
 | 
3,605 Answers

Questions & Answers for samsung Samsung Epic™ 4G Android Smartphone

Question

Why doesn't the video recorder always automatically save the video?

I have used the video recorder several times. The manual says that it automatically saves the videos to the DCIM folder when you stop. However, I recorded many video's, but I only have one saved in the DCIM folder. It wasn't even the first video I recorded, it was around the third or fourth. And it also wasn't the last. I recorded several videos after that one, but I don't have them. They were also only a couple minutes long each, and it said I had plenty of record time available. I am a bit disappointed as these were special videos.
asked 2 years, 9 months ago
tbowers4
on Samsung Epic™ 4G Android Smartphone
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answer 1
Hi there,

Thanks for reaching out for support. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
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Question

how do I spell check an email or text message

asked 2 years, 9 months ago
Stephaniez
tampa
on Samsung Epic™ 4G Android Smartphone
0points
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answer 1
Hi there,

Unfortunately, there isn't a stock feature that offers spell check for emails and SMS on the Epic 4g. Although, there are third party applications that may fit your requirement. Please visit www.market.android.com to search for available applications.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

why does my epic keep saying error occured when i try to update firmware, profile or prl this has been going on for a while now

asked 2 years, 9 months ago
lilrawile23
on Samsung Epic™ 4G Android Smartphone
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answer 1
Hello-

Thank you for your inquiry. Samsung has released a software update for the SPH-d700 (Epic 4G) which is recommended to be installed. If the device contains DG27, a notification to update to DI07 should be received. The update process will be performed OTA (Over The Air). It may take several moments to complete.

Note: Devices running the original release of DG17, must update to DG27 to receive the DI07 notification.

Copy and paste this link into your browser for a step-by-step guide. http://bit.ly/owNqHQ

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My Epic cell phone has intermittent problems with the volume of the ringtone

The problem is that the volume goes way down and I miss calls. Within 30 days of acquiring it I called in to "Sprint technical help - pulled the battery and restarted it - they reset something and it worked. Then still within the 30 days, went out again so I took it in - they said they replaced the speaker. Again within the 30 days it went out again - they replaced the phone. Within the next week, happened again, but I've learned to turn it off, pull the battery, wait a minute, put the battery back in and it works.

Am I going to have to do this over the life of the phone? I love this phone, don't want to change, but think it's not very good to keep having this problem. Any advice?
asked 2 years, 9 months ago
erpsat
San Antonio, Tx
on Samsung Epic™ 4G Android Smartphone
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1 answer
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answer 1
Hi Erpsat-

Thank you for the inquiry. We are sorry to hear you are having trouble with your device. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is there a way to change font size?

asked 2 years, 9 months ago
nymets99
Nevada
on Samsung Epic™ 4G Android Smartphone
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1 answer
Answers
answer 1
Hello-

Thank you for your inquiry. The SPH-d700 does not ship with any additional fonts and does not contain settings to configure. You might want to search the Android Market for a 3rd party application.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport12
0points
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Question

why does screen go black and fuzzy

asked 2 years, 9 months ago
spiszczor
on Samsung Epic™ 4G Android Smartphone
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Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset whenever this happens:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
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Question

I have a samsung galaxy sph-d700 firmware version 2.1. When can I update to version 2.2

asked 2 years, 9 months ago
DLadolcetta
on Samsung Epic™ 4G Android Smartphone
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1 answer
Answers
answer 1
Hi There!

Thank you for your inquiry.

As of the moment, we don't have the information yet when this software revision be available.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Please visit www.samsung.com/us for updates.

We appreciate your time writing us here at Samsung!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
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Question

The battery charge drains very quickly, in my opinion. What is the expected life expectancy of the phone?

How can I increase the life expectancy?
asked 2 years, 9 months ago
Anonymous
Sacramento, CA
on Samsung Epic™ 4G Android Smartphone
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1 answer
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answer 1
Hello and thanks for reaching out!

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.
Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns.
Some variables that may affect battery life are:
• Blacklight settings set to always on or a long amount of time
• Ring tone settings set to higher volume settings
• Vibrate settings turned on
• Using Internet Services including Text Messaging
• Making and/or Receiving calls in, or simply standing by in, an analog service area
• If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
• Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If the battery is not holding a charge it may mean that it is not charging properly. Make certain that the charger cable is properly plugged in. It is also possible that the battery may be damaged. If you suspect that it may be, or should this issue continue to occur, please feel free to call us here at Samsung Technical Support at 1-888-987-4357.

Thank you for choosing Samsung.
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
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Question

How to play "Farmvillae" on Samsung Epic?

play "Farmvillae" on Samsung Epic?
asked 2 years, 9 months ago
ketanschaudhari
Mumbai
on Samsung Epic™ 4G Android Smartphone
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1 answer
Answers
answer 1
Hi there,

Thanks for contacting us for support.

Unfortunately, this forum supports Samsung US customers and products only. Please reach out to Samsung in your region via http://www.samsung.com/in/

Thank you for your continued interest in Samsung products.

Technical Support
answered 2 years, 9 months ago
SamsungSupport11
0points
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Question

when you plug in to tether and the phone gives a error message, what do you do?

asked 2 years, 9 months ago
Anonymous
on Samsung Epic™ 4G Android Smartphone
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answer 1
Hi there!

Thanks for your question! Please click the link below for steps on how to tether your phone. You may want to try a soft reset before trying to tether your phone again. Soft reset: power off > pull/replace battery after 2 minutes > power on.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=316005

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can i restore my contacts

i did something in my cell and i lost my contacts
asked 2 years, 9 months ago
mago
on Samsung Epic™ 4G Android Smartphone
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1 answer
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answer 1
You probably reset all of your data on your phone
answered 2 years, 9 months ago
DoNtL1kETh1sPh0n3
Longmont, Colorado
0points
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Question

I cannot get my phone to accept my ear phones. How do i do this

asked 2 years, 9 months ago
Anonymous
texas
on Samsung Epic™ 4G Android Smartphone
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1 answer
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why does my Epic change the 10-digit phone number to a 7-digit phone number when texting?

When texting I have just recently started having issues with the numbers being used.
If I manually enter the recipient's 10-digit phone number it will go thru. The recipient responds. When I reply, it changes the phone number from 10 digits to 7 digits, which in turn creates an error message see below.

Message sent using invalid number of digits. Please resend using 10 digit number or valid short code. Msg 2114
asked 2 years, 9 months ago
kurby628
on Samsung Epic™ 4G Android Smartphone
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by reaching out to chat support at http://bit.ly/e8wqcp or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can you find the version of the Android OS on the Epic 4G?

Also what causes the phone to lock up (shut down) to the point of having to remove the battery to start it up again?
asked 2 years, 9 months ago
keder1502
Maryland
on Samsung Epic™ 4G Android Smartphone
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Answers
answer 1
Hi keder1502!

Thanks for your question! Please click the link below for steps on upgrading your Epic 4G (SPH-d700).

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=368975

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to get rid of voicemail pending icon

there is no voicemail message pending download
asked 2 years, 9 months ago
loosta
on Samsung Epic™ 4G Android Smartphone
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Answers
answer 1
HI Loosta,

Thanks for reaching out to us for support.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If this doesn't resolve the problem, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

my number pad will not show up anymore when i go to call someone why?

i have to slide my fone up totype a number in..
Image(s)
User submitted image
asked 2 years, 9 months ago
idontknow2118
st.cloud florida
on Samsung Epic™ 4G Android Smartphone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry! We appreciate your patience.

This is an issue that can be resolved by performing a soft reset; power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Getting errors when I try to install mobile spy software on my daughter's epic phone

I got a liscence from Mobile spy. When I power down after installing the software, I get an error message when i power it back on in order to configure the my setting. I keep getting force close error messages. I did activate the uknown sources tab to enable download of non-morket applications. Is something wrong with my phone oris there a common error with the software.
asked 2 years, 9 months ago
skinkoko77
Aston, PA
on Samsung Epic™ 4G Android Smartphone
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Answers
answer 1
Hi skinkoko77,

Thank you for your correspondence.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I send a text with a number from my contacts list?

I have "one" contact that will not send texts using all 10 digits AND the contact has all ten digits saved in it. I can only message this person by selecting "new message" each time. VERY frustrating not being able to just simply reply to through the thread. When I attempt to do so, I receive an error message 2114 from 9230," message sent using invalid number of digits".
asked 2 years, 9 months ago
mrsaharris
Gary, IN
on Samsung Epic™ 4G Android Smartphone
0points
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answer 1
HI Mrsaharris,

Thanks for reaching out to us for support.

Are you using the stock Messaging application or a third party application?

You can try to delete the contact, then re-add upon replying to the person messaging you. Meaning, please request that contact to send you a SMS, when receiving the text simply add them back to your contacts at that time.

To thoroughly troubleshoot, if would be best if we can get more information from you. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
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Question

Okay, Long Story short, i used to be able to transfer music from my laptop to my epic directly over the charge/usb cable. now it wont work...

i would simply plug in the usb, click open to view files, and start clicking and dragging music folders to my media folder on the sd card. now for the past few nights my phone wont except the music by saying the file is no longer there and also when trying to transfer pics and vids off the phone to my comp it wouldnt do it... then i unplug it and try again and it sometimes works. i tryed the debugging on and off and it doesnt work either way. i formatted my card on my phone but that didnt work. also tried it on another comp and it didnt work. also tried my moms epic and same problem... now to top it off, it wont even become accesable on my laptop. it just shows a removable drive in "My Computer" that has no size... whats going on????? im irritated to say the least. sorry this was so long :/
asked 2 years, 9 months ago
Vanlon64
on Samsung Epic™ 4G Android Smartphone
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answer 1
Hi Vanlon64,

Please try a different USB cord. Ideally, use a OEM (Original Equipment Manufacturer) USB cord, similar to the one that came packaged with the phone. If you've formatted the MicroSD card, please make sure that it's mounted to your device.

You may also try a soft reset: power off device, remove battery and leave it out for at least 30 seconds, insert battery and power back on.

I've also included a link to a tutorial on transferring files between the Epic and a computer.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=335604

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
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Question

where is the spekk checker for email and text with the slide keyboard?

no spell checker with slide keyboard?? can you recommend one?
asked 2 years, 9 months ago
Anonymous
on Samsung Epic™ 4G Android Smartphone
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answer 1
Hi!

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
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