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Customer Questions & Answers for
Samsung Jitterbug J™ Cell Phone

Customer Questions & Answers:
16 Questions
 | 
16 Answers

Questions & Answers for samsung Samsung Jitterbug J™ Cell Phone

Question

Pairing Jitterbug phone with SNYC System are they compatible?

Both phone and Sync system confirm they are paired, phonebook downloaded and is viewable, problem arises when you either dial in a phone number to Sync System or choose a number from phonebook and hit send button, system automatically displays call ended, phone does reflect in calling record that number was in fact called, any suggestions on addressing problem?
asked 3 years, 10 months ago
wildgoose
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for writing!

Please call the Jitterbug Support thru Great Call at 800-733-6632 for further assistance in troubleshooting and questions related to possible repair.

Happy Holidays!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I delete a phone number/contact?

asked 3 years, 9 months ago
caseyosports
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi caseyosports!

Thank you for your inquiry. I highly suggest contacting your service provider for them to assist you about this concern on your Samsung SPH-A310 (Jitterbug). This is a network dependent issue which is best assisted by your service provider.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

with a usb data cable connection to my jitterbug A310 can I do more than just charge the phone

asked 3 years, 4 months ago
subsailor583
Washington, MO
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi subsailor583!

Thank you for your inquiry.

This is the only option when you connect the phone via USB data cable. It will only be process for charging the phone.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

what cell phone carriers support samsung jitterbug

asked 3 years, 5 months ago
TheDale
56401
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TheDale!

Thank you for your inquiry.

You may contact Great Call as the service carrier of this Jitterbug handset. The Hotline number for Great Call Support would be 1-800-733-6632.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Erase Data from Cell Phone

Am planning on donating my SPH-A310 phones (2) for use by military personnel. How do I do a clean erase all personal data. Remove, delete, reformate, reset, etc. Thanks for any help. This is second request and I am working with a tight timetable.
asked 3 years, 4 months ago
Mac53
North Carolina
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mac53,

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How to erase personal data from cell phone?

Am donating two (2) Jitterbug cell phones for use by military service personnel. How do I clean erase all personal data from the Jitterbug phones, SPH-A310? Nothing in the user manuals to cover this need. Thanks ...
asked 3 years, 4 months ago
Mac53
North Carolina
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for contacting us. This question can be answered by our customer support line.

Contact customer support at 1.888.987.4357 and follow us on twitter for additional support:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Everything works, except for the microphone. For calls that I make, people can not hear me; for calls that I receive, people can not hear me.

My question: Will using a Bluetooth headset for my phone allow me to be heard for all my calls?
asked 3 years, 3 months ago
Sergio1310
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry. I'm sorry I don't have enough information to support this question. Please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Question about the Jitterbug

I would like to know if you sell the 4band Jitterbug so I can use it in Colombia-South America.
asked 3 years, 2 months ago
analicia
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Unfortunately, we can only offer support for US customers in this forum. Please reach out to support in your region via the link provided below.

http://www.samsung.com/co/

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is the jitterbug cell phone sims card capable

Im would like the jitterbug cell phone but my currtent phone runs on a sims card if i order the jitterbug can i use my sims card
asked 3 years, 2 months ago
nisha6143
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can names in address book be alphabetized?

none
asked 3 years ago
farssr
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Other carriers

Is there anyway at all to get the Jitterbug on any other carrier besides "great call". I have this phone for my father and its great, the service is to expensive. I really would like this on a cheaper operator but they all say they can't use the phone. What option is there for elderly people with a fixed income???
asked 2 years, 11 months ago
roadrunne9368
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How can I change the phone number on a Samsung Model SPH A 310?

My wife's Samsung SPH A 120 won't hold a charge. We've bought new batteries, but they also discharge quickly even when the phone is turned off. I have a spare SPH A 310 that I no longer use and would like to change it so it uses my wife's phone number.
asked 2 years, 10 months ago
Quasimodo
DuPont
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can the jitterbug j slate be used on T-mobile

asked 2 years, 11 months ago
rebelamerican
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

My car accepts bluetooth pairing; however. it requires some action on the phone to load contacts

SCH-A310
asked 2 years, 10 months ago
JOHNSCREEK
ATLANTA
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

I suggest reaching out to the vehicle manufacturer for instructions. I cannot support 3rd party services or products.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there a way to download different ring tones on the Jitterbug SPH-310AWA

asked 2 years, 9 months ago
rcak
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

Please follow the steps below:

To change the ringtones follow the steps below.

While in standby mode, press the left soft key for Menu
Select Tools & Settings (7)
Select Sounds (2)
Select Ringtones (1)
Highlight the Ringtone, using the navigation keys
Press the Menu / OK button or the left soft key for Assign to save the ringtone settings

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I Reset jitterbug phone to factory

I purchased a jitterbug phone on ebay, but the phone book is locked up. It says it is full, but contains blank entries for all 50 entries and they cannot be changed. How can I reset this phone?
asked 2 years, 9 months ago
steiner201
on Samsung Jitterbug J™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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