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Customer Questions & Answers for
samsung 950W 1.7 cu. ft. OTR Speed Oven Microwave

Customer Questions & Answers:
123 Questions
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113 Answers

Questions & Answers for samsung 950W 1.7 cu. ft. OTR Speed Oven Microwave

Question

My unit is making a clicking sound constantly when the door is closed. How can I get it to stop?

It does this when it is running or when it is idle. It only stops when you open the door or unplug it. Otherwise it works great. But the noise is so loud we unplug it when not in use.
asked 3 years, 7 months ago
jvpdiver
Georgia, USA
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
I'm sorry to hear your SMK9175 is making unusual noises. I would suggest calling 800-SAMSUNG to speak with an agent who can help determine whether your microwave will require service.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

How to keep food warm for 30 minutes after cooking it?

I don't want to warm it up or cook it more, but just keep automatically warm until I serve it.( Like a warming drawer in a regular oven.)
asked 3 years, 6 months ago
StanE
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
The "Warm" button on the control panel of your SMK9175 will keep food warm at 175°F for up to one hour. For more information, please refer to pages 16-17 of the User Manual, which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

WHEN MOUNTING THE OTR MICROWAVE, DOES THE TOP/FRONT OF THE MICROWAVE NEED TO EXTEND BEYOND THE BOTTOM/FRONT OF THE CABINET ITS BEING MOUNTED TO?

MODEL SMK9175SST. I'M USING THE RECIRCULATING MOUNTING OPTION. THE INSTALL MANUEL SHOWS THE FRONT/TOP OF THE MICROWAVE FLUSH WITH THE BOTTOM/FRONT OF THE CABINET ITS MOUNTED TO, BUT THIS PUTS THE VENTS UNDER THE CABINET AND BLOCKS ACCESS TO THE SCREWS TO REMOVE THE COVER FOR REPLACING THE CHARCOAL FILTER. SHOULD THE MCWV BE MOUNTED SO THAT THE VENTS ARE CLEAR OF THE BOTTOM OF THE CABINET (MEANING THE MCWV WOULD PROTRUDE @ 1.5 INCHES FROM THE CABINET FACE). ALSO, THE MANUAL SHOWS AN OPEN GRILL AND SAYS THE CHARCOAL FILTER SHOULD BE VISIBLE FROM THE FRONT OF THE OVEN, BUT MY MCWV HAS A SOLID STAINLESS COVER. DO I NEED TO PURCHASE A "CHARCOAL FILTER KIT" THAT INCLUDES THE OPEN GRILL? WOULD THIS NEGATE THE NECESSITY TO MOUNT THE MCWV SO THAT IT PROTRUDES FROM THE CABINET?
asked 3 years, 10 months ago
mskphd
Dallas TX
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
The installation instructions for Samsung's over the range microwaves are applicable to a number of different models, so details may vary somewhat with regard to the location and angle of the recirculating vent relative to your cabinet front. The SMK9175ST should protrude from the cabinets at least enough for the hidden vent (as well as the screws to remove the cover) to clear the cabinet doors. The vent is angled to blow air up and out into the room, rather than straight up into the cabinets. Since many top cabinets measure only about 12" deep, and the SMK9175ST is about 15-1/2" deep, it would not be unusual for it to be set out more than 1-1/2" from the cabinet face.

The SMK9175ST should have come with a charcoal filter, which is installed by removing the "hidden vent" front cover per the instructions on page 55 of the Users Manual (downloadable as a pdf file from this website if needed).

I hope this answers your questions!
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

how do i make toast with microwave

asked 3 years, 6 months ago
cbfromjc
maryland
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
The instructions for making Toast is recipe #8 under "Breakfast" in the Speed Cooking guide, found on page 37 of the User Manual. Please follow the instructions on page 36 for programming the Speed Cooking recipes using the "Speed Oven Recipes" button.

Place the item you would like toasted on the high rack resting on top of the ceramic enamel tray, which is then placed on top of the glass turntable in the Speed Oven. (This is accessory configuration "F".) The toast should be turned over half-way through the cooking time.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

Is there a replacemet plate available for Model MW4370W microwave?

asked 3 years, 5 months ago
lacylulu1
deptford nj
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
For information and availability of Samsung parts and accessories for your MW4370W microwave, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

the convection over on my OTR combination-microwave does not heat up enough.

I have never been able to cook anything with just the convection oven, it gets warm but does not get hot. it is on a 20 amp dedicated circuit. My electrician tells me it is only drawing about 5 amps when the convection oven is turned on. suggestions on what is wrong?
asked 3 years, 5 months ago
Billski12345
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
I'm sorry to hear you're having an issue with your SMK9175 Speed Oven. The convection function should be able to heat up to 450°F if set up and operating properly. If you are unable to program it to heat to that temperature when following the instructions on page 44 of the User Manual, the Speed Oven may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Does the microwave have to be vented? CAn I plug this into a 110 line or do I need a special line?

asked 3 years, 5 months ago
Lrmundy
Warrington, PA
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
The exhaust fan on the SMK9175ST can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view. The Speed Oven can be plugged into a standard 110V outlet, but requires a dedicated 20-amp circuit.

For more information, please feel free to download a pdf file of the installation instructions through this link: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thanks for your interest!
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

why is my start button hard to acctivate?

My start button is hard to acctivate
asked 3 years, 8 months ago
wash1939
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
The buttons on the SMK9175 are designed to be pressed firmly in order to avoid being turned on inadvertently.

Thank you for the question,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

I would like to know the Power/Heat Temp and Microwave Percentages on the combination settings in order to devlope my owne receipes.

asked 3 years, 8 months ago
Mandamen
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
Please refer to page 45 of the SMK9175 User Manual for details and instructions on using the combination cooking feature. These instructions indicate the ability to manually select the % Power Level for the microwave; temperature is not selectable when using the grill or brown function in the same way that you would not set a temperature on a broiler. To develop recipes requiring a temperature control, please refer to the Convection Cooking instructions on page 44.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

Can I use a pizza stone in the convection mode to bake bread?

asked 3 years, 4 months ago
Pugetred
Seattle
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
Using a pizza stone in the convection mode to bake bread should be fine as long as the pizza stone manufacturer does not advise against it.

Thanks for the question,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Where can I find installation instructions for this microwave?

asked 3 years, 8 months ago
crgpa
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
You can click on the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model. A hard copy of these instructions should come packaged with your new microwave, as well.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

What is the name of the lightbulb for the microwave?

The light went out and we bought a bulb, but it doesn't fit.
asked 3 years, 4 months ago
mollykay2
Rockville, MD
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
For information and availability of Samsung parts, including a light bulb for your SMK9175 microwave, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

I would like to have a second ceramic enamel tray,how can i purchase one and how much does it cost?

asked 3 years, 7 months ago
alemaniae
tn
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
For information and availability of extra parts and accessories for your SMK9175ST Speed Oven, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

Where can I buy more of the little rubber feet for the racks in my microwave

asked 3 years, 2 months ago
Anonymous
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
For information and availability of replacement parts for your SMK9175 Speed Oven, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

The provided glass tray doesn't fit inside the microwave.

After installing the SMK9175ST microwave, the microwave door doesn't close when the glass tray is put inside. I don't believe that the tray that came with the microwave is intended for this model. What can I do to rectify the situation?
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asked 3 years, 11 months ago
Anonymous
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
I'm sorry to hear you're having this issue. The turntable that is intended to go with the SMK9175 microwave is part number DE74-20016A, and should measure 13-9/16" in diameter. If the one you received is larger than this, please contact 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

SHORT ERROR

My microwave has come up with a SHORT ERROR message on the screen about 10 times now. Is this a known issue? What do i do?
asked 3 years, 1 month ago
BillG888
Orlando, Florida 32836
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
I'm sorry to hear you're getting this error on your SMK9175. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
-1point
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Question

Is it safe to leave the 3 metal racks in the oven when microwaving?

Is it safe to leave the metal racks in the oven when microwaving?
asked 3 years, 6 months ago
Bellevista
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
Thank you for the question. It is fine to leave the metal racks in the SMK9175 Speed Oven while microwaving, as long as it is done in accordance with the "Accessory Usage" combinations described on page 36 of the user manual.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

Does the SMK9175ST require an outside vent to be installed?

Our previous microwave did not need one, but as this is more than just a microwave I need to know if it needs one or not.
asked 3 years ago
astanton1978
South Jersey
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
Thank you for the question. The SMK9175ST does not require an outside vent. It can be set up to recirculate filtered air into the room, or can be vented outside through the top or back of the unit for those who prefer that method.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

the touch panel keeps popping up with SE and the microwave stops - what gives? It's not even 2 years old yet.

Model SMK9175ST/XAA
asked 3 years ago
ubdmsc
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
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Question

Display message error - food not heating

Display messsage is showing "STG1 MWO". I did not go into multi-stage cooking that I'm aware of. The food is not heating at all, which I think has something to do with multi-stage cooking. How do I get out of that mode? Thanks
asked 2 years, 11 months ago
Jody1956
MA
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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answer 1
If pressing the Stop/Clear button does not clear this program from the display, try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the message returns and you're unable to clear it and use the microwave to heat your food, your SMK9175 will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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