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Customer Questions & Answers for
950W 1.7 cu. ft. OTR Speed Oven Microwave

Customer Questions & Answers:
123 Questions
 | 
113 Answers

Questions & Answers for samsung 950W 1.7 cu. ft. OTR Speed Oven Microwave

Question

Where can I find installation instructions for this microwave?

asked 3 years, 9 months ago
crgpa
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can click on the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model. A hard copy of these instructions should come packaged with your new microwave, as well.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is a squeaking sound when using the convection setting

asked 3 years, 8 months ago
AlanUK
Tucson
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your SMK9175 is making a squeaking sound. It's possible your microwave may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My unit is making a clicking sound constantly when the door is closed. How can I get it to stop?

It does this when it is running or when it is idle. It only stops when you open the door or unplug it. Otherwise it works great. But the noise is so loud we unplug it when not in use.
asked 3 years, 8 months ago
jvpdiver
Georgia, USA
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your SMK9175 is making unusual noises. I would suggest calling 800-SAMSUNG to speak with an agent who can help determine whether your microwave will require service.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to keep food warm for 30 minutes after cooking it?

I don't want to warm it up or cook it more, but just keep automatically warm until I serve it.( Like a warming drawer in a regular oven.)
asked 3 years, 7 months ago
StanE
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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0out of 0found this question helpful.
1 answer
Answers
answer 1
The "Warm" button on the control panel of your SMK9175 will keep food warm at 175°F for up to one hour. For more information, please refer to pages 16-17 of the User Manual, which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I am installing this on an exterior wall and venting it outside. What size pipe should I use to vent it through my brick?

asked 3 years, 7 months ago
jacobs04
Evansville
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
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1 answer
Answers
answer 1
Please click on the link below to download installation instructions for Samsung over-the-range microwaves, including the SMK9175ST: http://ars.samsung.com/customer/usa...

These instructions include information on recommended duct size, along with other important information. Please note that these instructions are not model specific.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it safe to leave the 3 metal racks in the oven when microwaving?

Is it safe to leave the metal racks in the oven when microwaving?
asked 3 years, 7 months ago
Bellevista
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It is fine to leave the metal racks in the SMK9175 Speed Oven while microwaving, as long as it is done in accordance with the "Accessory Usage" combinations described on page 36 of the user manual.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I toast in this Microwave Oven?

No reference of toasting in the Manual provided, however, the features described on the floor model specifically say that it can toast as well as broil, etc.
asked 3 years, 7 months ago
Beauduf
Tampa FL
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Instructions for toasting in the SMK9175 Speed Oven can be found on page 37 of the User Manual in the Speed Cooking Guide - see item #7 ("Toaster Items").

Helpful Tip: The User Manual can be downloaded as a pdf file from this website. Once saved on your computer, you can easily search the manual for references to particular words, such as "toast" using the search field.

I hope this helps!
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i make toast with microwave

asked 3 years, 7 months ago
cbfromjc
maryland
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The instructions for making Toast is recipe #8 under "Breakfast" in the Speed Cooking guide, found on page 37 of the User Manual. Please follow the instructions on page 36 for programming the Speed Cooking recipes using the "Speed Oven Recipes" button.

Place the item you would like toasted on the high rack resting on top of the ceramic enamel tray, which is then placed on top of the glass turntable in the Speed Oven. (This is accessory configuration "F".) The toast should be turned over half-way through the cooking time.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the convection over on my OTR combination-microwave does not heat up enough.

I have never been able to cook anything with just the convection oven, it gets warm but does not get hot. it is on a 20 amp dedicated circuit. My electrician tells me it is only drawing about 5 amps when the convection oven is turned on. suggestions on what is wrong?
asked 3 years, 6 months ago
Billski12345
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your SMK9175 Speed Oven. The convection function should be able to heat up to 450°F if set up and operating properly. If you are unable to program it to heat to that temperature when following the instructions on page 44 of the User Manual, the Speed Oven may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave is missing the 2 top mount bolts, how can i get them?

asked 3 years, 6 months ago
bigdawg1
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your SMK9175 is missing installation hardware, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I purchase a replacement ceramic enamel tray for my SMK9175ST Microwave oven?

asked 3 years, 6 months ago
monte4amy
New York, NY
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your SMK9175ST Speed Oven, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the name of the lightbulb for the microwave?

The light went out and we bought a bulb, but it doesn't fit.
asked 3 years, 5 months ago
mollykay2
Rockville, MD
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, including a light bulb for your SMK9175 microwave, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

instalation instructions for over the range samsung 36' speed cook convection microwave/hood

asked 3 years, 4 months ago
lollypop1
us
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow the link below for a downloadable pdf of the installation instructions for the SMK9175ST: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, as well as for the Speed Oven, and are not specific to any one model, though it is important to confirm the exhaust blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Any new recipies?

I liked the recipies that came with the oven. Have you published any new or additinal recipies?
asked 3 years, 3 months ago
RAHeasley
St Louis MO
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question and the feedback! Samsung has not published additional recipes at this point in time and I can't tell you whether there are plans to do so. However, I'll be sure to share your comments with the team.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

preheat convection microwave

I can't figure out how to preheat the oven to the correct temp
asked 3 years, 3 months ago
terilane1
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please see attached instructions for preheating the SMK9175 Speed Oven. These instructions can also be found on page 43 of the user manual which can be downloaded as a pdf file from this website.

Thank you,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many piece(s) are there for mounting plate for SMK9175ST Microwave

And what are the part numbers for them?
asked 3 years, 3 months ago
lweeee
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is only one mounting plate that comes with the SMK9175ST. If yours did not come with the mounting plate or hardware kit, please call 800-SAMSUNG to speak with an agent who will be happy to assist you. For other information about parts, please visit SamsungParts.com.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I replace the door on my microwave?

asked 3 years, 1 month ago
suems1717
Philadelphia, PA
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. For information and availability of a replacement door for your SMK9175, please visit SamsungParts.com or call 800-627-4368. Samsung recommends having the door replaced by a qualified technician. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why doesn't the User Manual come with the microwave?

asked 3 years ago
JerryPG
San Antonio
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung microwaves should be shipped with the original printed user manuals. If yours is missing from the box, you can download a pdf copy which can then be printed or saved on your computer for easy reference. Please click on this link for the latest downloads: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

May i get the installation template and instructions for over the range install?

model #SMK9175ST, Also, do I need special bracket and screws for mounting to the cabinet above. May I get the hardware for the install. Thank you in advance. Sincerely Jamie
asked 3 years ago
Jamie1955
19468
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Your SMK9175ST should have come with all of the installation hardware, templates and instructions needed to attach the microwave to the cabinet above it and the wall behind it. If yours did not, please call 800-SAMSUNG to speak with an agent who will be happy to help.

The user manual and installation guide can be downloaded as pdf files from this website.

SMK9175ST User Manual: http://www.samsung.com/us/support/s...

Installation Guide: http://ars.samsung.com/customer/usa...

Please note that these instructions are the same for all Samsung over the range microwaves, including your SMK9175ST, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why do you have to press microwave, enter time and then push start. That seems like too many steps. Is there a quicker way to program

asked 3 years ago
Da1sy
home
on 950W 1.7 cu. ft. OTR Speed Oven Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Since the SMK9175 features several different cooking functions, it's necessary to select which one to use at the start of the programming. Other Samsung over the range microwaves, which do not also offer convection and grilling features, do not require the microwave function to be selected first.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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