Looking for Answers about samsung 1100W 2.0 cu. ft. OTR Microwave?

I'm very sorry for any inconvenience this may have given you. The only solution we would have for physical problems that arise for normal wear and tear would be to have it serviced. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

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It isn't queit,it's powerful though and if you want the kitchen cleared fast it does a great job.

The fan is very reasonably quiet for it's 400cfm power, because of it's low pitch sound it seems much quieter than most underpowered fans in other units. An example would be my last microwave had a high pitch sound for the exhaust fan and at half the power of the SMH9207ST, but was much more noticed when turned on in comparison.

Sound level is not a common measurement available for over-the-range microwaves. To put it into comparative terms, however, the 400 cubic foot per minute vent fans on Samsung models are approximately the same decibel level as less powerful fans on other models.

Thank you for the feedback,
Ms. Samsung

It is reasonably quiet, but noiser than I expected based on the claim the SMH9207ST was quiet. It would not change my mind on whether to buy or recommend the model. I do recommend it.

I'm not sure which models the other reviewers have, but the exhaust fan of my SMH9207ST/XAA oven is as loud as it can be. You have to yell a little to be heard. And it can't hold a piece of bond paper to the air intake, so that may give you an idea of how "powerful" it is. I have to open windows and doors everytime I cook, and close the kitchen door so my fire alarm won't go off. But it cooks very well and is very big and pretty.

This microwave has 3 venting options:
1) you can "recirculate" the air (intake from below, vent out the front/top upper vents on the microwave if you vent into the kitchen atmosphere). The fans (in my unit) did not come positioned to recirculate and I had to reposition them 90 degrees. There are 2 screws to remove, pull up the fans (before you install the unit) and rotate the fans then reinstall the screws. Total time is 1 minute..easy!
2) you can vent into a upper duct which will ultimately vent outside. However, you have to have all the right vent pipes in place for this. Adding it later would be painful unless you had access to the attic or hired a contractor. Samsung includes a damper for this option.
3) you can vent out the back of the microwave but again, this normally would vent into a duct system. You must reverse the fans (instruction show how).
This microwave moves a LOT of air - so whatever option you choose, be aware that the fans are not queit, especially on high. I assume ducting them behind or up (via a duct pipe) would be quieter than recirculating the air back into the kitchen.

The SMH9207 can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view.

- Ms. Samsung

If you don't currently have a vent that goes outside...choose the reciculating option....I did this with mine. I think you just unscrew one or two screws pull the fan unit out, turn it over, and put it back in (resecuring screws). What I did then was to apply "metal tape" (used in HVAC applications) over the minor gaps. I then installed the unit on the wall...and presto...complete.

I'm sorry to hear the exhaust fan on your SMH9207 is not working properly. If you've installed the venting correctly and the exhaust is blowing air rather than drawing it in, I would suggest contacting 800-SAMSUNG to speak with an agent who can help determine whether your microwave will require service.

Thank you,
Ms. Samsung

The exhaust vent has a damper that may be closed, pipe maybe blocked, or the damper that comes with the microwave is not properly installed.

Where is it venting to?
check the outside vent and make sure it's clear.My oven works like a champ

I'm sorry to hear you're having this issue. There are a couple of guidelines to be aware of when popping popcorn in the SMH9207. As stated in the User Manual, the metal shelf should not be used for popcorn, the bag size should be between 3.0 - 3.5 ounces, and only one bag should be cooked at a time. If you're following these rules and the popcorn is burning, then this is probably the result of the sensors not detecting the humidity while the popcorn is cooking. This may be the result of a faulty sensor, or the type of popcorn you're using. I would suggest testing the sensor by using the "Sensor Reheat" setting to reheat a dinner plate of food, for example. If the sensor heats the food properly, then it is likely the brand of popcorn (the seal on the bag may not be emitting the moisture and vapors to enable the sensors to detect the "doneness" of the popcorn). If the plate of food is not heated properly, then your unit requires service. You could either submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can help you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

The Identification label on the packaging lists the last three letters after a / on the carton.
However these are not included with the mode number on the interior of the oven

The clock on your microwave should stay illuminated over night, and if you turn the cooktop light on, that should stay on until it is turned off. If this is not what you are experiencing, please try cycling the power to your microwave by unplugging it or turning the circuit breaker off then on again. If this does not resolve your issue, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The model code suffix for most Samsung microwaves sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you by confirming the model code for your particular unit.

Thank you,
Ms. Samsung

Every microwave I've had for the last 10 years has done this. It useally does it if you open the microwave to stir food, then it'll turn around to possibly heat more evenly the other way.

Thank you for the question, and for choosing Samsung! Instructions for installing/replacing the charcoal filter in your SMH9207 microwave can be found on page 41 of the User Manual. If you need additional assistance, please take advantage of the Live Chat option on the product support page, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung

Samsung does recommend installing the anti-tip bracket to avoid tipping when the door is opened on your FTQ307NWGX range. For more information, please refer to the installation instructions that come with the range, or to the Troubleshooting Guide. Please follow the link below, then select Installation ► Installing The Anti-Tip Bracket: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

I'm sorry to hear your SMH9207ST microwave was missing the roller guide ring. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in obtaining this part.

Thank you,
Ms. Samsung

I'm sorry to hear your SMH9207 stopped working. Please make sure it's plugged into dedicated 20-amp outlet. Try cycling the power by turning the circuit breaker off then on again. If it still won't operate when you place an item inside and press a button and start, service may be necessary. Please note that the microwave may need to cool for a short time after using a Sensor Cook option. If the microwave has cooled and you still can't restart it, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung

I'm sorry to hear you're having this issue. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If your SMH9207 still won't turn on, service will likely be necessary to determine the cause. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thank you for contacting Samsung.

We recommend you refer to the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137164&modelname=SMH9207ST&modelcode=&session_id=PnFl2Jp0LzV22JB0TXkpQ5dLWft6CtvcwGntyQyM2mmY9r2TJnM2%211563613049%21-2054320912%211340999013381

If you continue to encounter error messages or the microwave stops working, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. We apologize for the experience you've had thus far. Please contact us at qasupport@sea.samsung.com providing your transaction numbers from any interactions you've had with us previously, so we can investigate this for you. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. If the temperature becomes too hot around the microwave oven, the fan in the vent hood will automatically turn on at the low speed setting to cool the oven. The fan will automatically turn off when the oven has cooled down sufficiently. This is an automated process and cannot be turned off. The fan may stay on for 30 minutes or more after the cooktop and microwave controls are turned off. Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for contacting Samsung. At this time, this isn't a feature available on this device. I'm sorry for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team

You must contact Samsung for warranty troubleshooting and repair.
http://www.samsung.com/us/support/ select your product.

YES, Products purchased and used in USA have 10 year magnetron warranty. With registration and original receipt.

http://www.samsung.com/us/support/owners/product/SMH9207ST/XAA#contnet4

Under the Need Service? select "Request Service"

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This information was also on the above web page.

Microwave Does Not Heat

If your microwave appears to be working normally, but the food does not heat, your microwave requires service. Unfortunately, there is no troubleshooting that can be performed. Please click on the Create Online service Request button below to initiate the service process. [Troubleshooting Guide]

Why Isn't The Microwave Heating?

If your microwave is not heating, it may be in Demonstration Mode. Demonstration Mode turns off the heating element which allows retailers to demonstrate the functions of the microwave without the oven heating. In Demonstration Mode, the timer will count down much faster than normal. If your unit [FAQs]