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Customer Questions & Answers for
1100W 2.0 cu. ft. OTR Microwave

Customer Questions & Answers:
150 Questions
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183 Answers

Questions & Answers for samsung 1100W 2.0 cu. ft. OTR Microwave

Question

Please define how quiet the fans are in the integrated microwave and exhaust fan units: SMH8165ST, SMH9207ST and SMH9187ST?

I am really happy that you are utilizing quiet exhaust fans in these units but how quiet is quiet?
What is the sone level on low, medium and high when the microwave and fan are both on and
when the fan only is on ?

This is a very important feature and should be included in your spec sheet. This feature is a
competitive advantage for your product.

Thank you for your prompt reply.
asked 4 years, 10 months ago
Anonymous
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
6 answers
Answers
answer 1
I have the smh9207st. It have some great power behind the 400cfm. So yeah it's louder then I was expecting for new, but truthfully, I've never had a microwave that had this clearing power. So you take the bad with the good. ( I also have mine vented inside. That could be another reason for some noise. Might be pretty quiet if vented out)
answered 2 years, 8 months ago
thejellyroll
fargo, nd
0points
0out of 0found this answer helpful.
answer 2
I'm not sure which models the other reviewers have, but the exhaust fan of my SMH9207ST/XAA oven is as loud as it can be. You have to yell a little to be heard. And it can't hold a piece of bond paper to the air intake, so that may give you an idea of how "powerful" it is. I have to open windows and doors everytime I cook, and close the kitchen door so my fire alarm won't go off. But it cooks very well and is very big and pretty.
answered 3 years, 5 months ago
Eduardo
Imperial Valley, California
0points
0out of 0found this answer helpful.
answer 3
It is reasonably quiet, but noiser than I expected based on the claim the SMH9207ST was quiet. It would not change my mind on whether to buy or recommend the model. I do recommend it.
answered 3 years, 8 months ago
mcoffman
Bangor, ME
0points
0out of 0found this answer helpful.
answer 4
The fan is very reasonably quiet for it's 400cfm power, because of it's low pitch sound it seems much quieter than most underpowered fans in other units. An example would be my last microwave had a high pitch sound for the exhaust fan and at half the power of the SMH9207ST, but was much more noticed when turned on in comparison.
answered 4 years ago
ctman
CT
0points
0out of 0found this answer helpful.
answer 5
Sound level is not a common measurement available for over-the-range microwaves. To put it into comparative terms, however, the 400 cubic foot per minute vent fans on Samsung models are approximately the same decibel level as less powerful fans on other models.

Thank you for the feedback,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 6
It isn't queit,it's powerful though and if you want the kitchen cleared fast it does a great job.
answered 4 years, 8 months ago
rgwaldron
0points
0out of 0found this answer helpful.
Question

does this microwave have to be vented outside?

asked 4 years, 3 months ago
Anonymous
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
No you can set the fan to recirculate into the room
answered 2 years, 4 months ago
Anonymous
Florida, USA
0points
0out of 0found this answer helpful.
answer 2
If you don't currently have a vent that goes outside...choose the reciculating option....I did this with mine. I think you just unscrew one or two screws pull the fan unit out, turn it over, and put it back in (resecuring screws). What I did then was to apply "metal tape" (used in HVAC applications) over the minor gaps. I then installed the unit on the wall...and presto...complete.
answered 2 years, 7 months ago
ChiefSamsungClan
Boston, MA
0points
0out of 0found this answer helpful.
answer 3
This microwave has 3 venting options:
1) you can "recirculate" the air (intake from below, vent out the front/top upper vents on the microwave if you vent into the kitchen atmosphere). The fans (in my unit) did not come positioned to recirculate and I had to reposition them 90 degrees. There are 2 screws to remove, pull up the fans (before you install the unit) and rotate the fans then reinstall the screws. Total time is 1 minute..easy!
2) you can vent into a upper duct which will ultimately vent outside. However, you have to have all the right vent pipes in place for this. Adding it later would be painful unless you had access to the attic or hired a contractor. Samsung includes a damper for this option.
3) you can vent out the back of the microwave but again, this normally would vent into a duct system. You must reverse the fans (instruction show how).
This microwave moves a LOT of air - so whatever option you choose, be aware that the fans are not queit, especially on high. I assume ducting them behind or up (via a duct pipe) would be quieter than recirculating the air back into the kitchen.
answered 4 years ago
WichitaWestsider
Wichita, KS
0points
0out of 0found this answer helpful.
answer 4
The SMH9207 can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the vent on my microwave not work well

as per instructions blower motor was rotated .intake side dose not have suction the exhaust side blows alot of air
asked 3 years, 6 months ago
NothappyTed
28601
on 1100W 2.0 cu. ft. OTR Microwave
+1point
1out of 1found this question helpful.
3 answers
Answers
answer 1
Check that dampener opens and that vent pipe is not blocked; but does exhaust outside. Also, newer tighter homes do not "leak" much air. If your house is energy efficient and "tight" you may have to open a window slightly to allow air to enter the house. The fan can only exhaust air up to the point the fan cannot overcome the pressure differential; at which point the fan spins but does not move exhaust stream out of the home.
answered 1 year, 5 months ago
BusyEngineer
Mid-Atlantic USA
+1point
1out of 1found this answer helpful.
answer 2
The exhaust vent has a damper that may be closed, pipe maybe blocked, or the damper that comes with the microwave is not properly installed.
answered 3 years, 6 months ago
Astor
0points
0out of 0found this answer helpful.
answer 3
I'm sorry to hear the exhaust fan on your SMH9207 is not working properly. If you've installed the venting correctly and the exhaust is blowing air rather than drawing it in, I would suggest contacting 800-SAMSUNG to speak with an agent who can help determine whether your microwave will require service.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WHY DESPITE I TURN ON THE MAXIMUM POWER OF THE FAN, THE SUCTION IS VERY LOW?

I AM NOT HAPPY WITH THE EXTRACTION FUNCTION OF THE OVER THE RANGE MICROWAVE (MODEL SMH9207ST). DESPITE THAT YOU CLAIM THE POTENCY OF THE FAN IS 400 CFM, WHEN THERE IS FOOD COOKING ON THE STOVE, AND I TURN ON THE FAN AT THE HIGH LEVEL, THERE IS NOT MUCH MOVEMENT OF VAPOR THROUGH THE FILTER. WHAT IS WRONG?
asked 4 years, 10 months ago
Anonymous
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The 400 cfm fan on the SMH9207 is powerful and should do a good job of filtering smoke and grease, along with the accompanying odors, from the cooktop assuming it's set up correctly and functioning properly. I would suggest you start by reviewing the installation instructions, which can be downloaded as a pdf file by clicking this link: http://ars.samsung.com/customer/usa...

If, after checking the vent ducts, filters and installation, your vent continues to under-perform, I would suggest calling 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thanks for the question,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
answer 2
Where is it venting to?
check the outside vent and make sure it's clear.My oven works like a champ
answered 4 years, 8 months ago
rgwaldron
0points
0out of 0found this answer helpful.
Question

how to heat popcorn

When I pop popcorn by using the popcorn button on my mod#smh9207st micrrowave, it burns i black. How can this be remedied?
asked 4 years, 3 months ago
Anonymous
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have learned that with any newer 1100 watt microwave you should not put your popcorn in for longer then 2 1/2 minutes. Just be sure to listen for the popping to slow down.
answered 3 years, 11 months ago
MEANGRL
Washington
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. There are a couple of guidelines to be aware of when popping popcorn in the SMH9207. As stated in the User Manual, the metal shelf should not be used for popcorn, the bag size should be between 3.0 - 3.5 ounces, and only one bag should be cooked at a time. If you're following these rules and the popcorn is burning, then this is probably the result of the sensors not detecting the humidity while the popcorn is cooking. This may be the result of a faulty sensor, or the type of popcorn you're using. I would suggest testing the sensor by using the "Sensor Reheat" setting to reheat a dinner plate of food, for example. If the sensor heats the food properly, then it is likely the brand of popcorn (the seal on the bag may not be emitting the moisture and vapors to enable the sensors to detect the "doneness" of the popcorn). If the plate of food is not heated properly, then your unit requires service. You could either submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can help you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I tell if I have the Model #: SMH9207ST/XAC or Model #: SMH9207ST/XAA?

asked 3 years, 9 months ago
Smitty2U
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
SMH9207ST/XAA should be the correct model code if it was purchased in the U.S. Please use the Live Chat button on the product support page or call 800-SAMSUNG for confirmation or additional questions regarding product registration.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
The Identification label on the packaging lists the last three letters after a / on the carton.
However these are not included with the mode number on the interior of the oven
answered 3 years, 9 months ago
pumpkinseed
New Cumberland Pennsylvania
0points
0out of 0found this answer helpful.
Question

why does my microwave not stay on over night?

asked 3 years, 9 months ago
axee5
Texas
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Is your microwave wired into an outlet that also is wired to a light switch? I say this because my husband just put our new microwave up and because we had an electric outlet with no electric to it we had to wire it to the light switch. So it works fine until you turn off the light, then no power. Hope this helps.
answered 3 years, 8 months ago
shoptilIdrop
Nashville, TN
0points
0out of 0found this answer helpful.
answer 2
The clock on your microwave should stay illuminated over night, and if you turn the cooktop light on, that should stay on until it is turned off. If this is not what you are experiencing, please try cycling the power to your microwave by unplugging it or turning the circuit breaker off then on again. If this does not resolve your issue, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Just bought a new Samsung microwave with the buttons on the door. The instruction manual does not show how to install the carbon filter for this mode

Just bought a new Samsung microwave with the buttons on the door. The instruction manual does not show how to install the carbon filter for this model. I have tried taking off the vent screen just above the door, but didn't have much luck. Any suggestions?
asked 3 years, 8 months ago
Jscott
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To take off the vent screen-unscrew the 3 screws, open the door, slide the vent to the left, and pull out. The filter goes in the middle on an angle. It just lays there at a 45 degree angle and doesn't snap in.
answered 3 years, 7 months ago
otrreviewfor3mo
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question, and for choosing Samsung! Instructions for installing/replacing the charcoal filter in your SMH9207 microwave can be found on page 41 of the User Manual. If you need additional assistance, please take advantage of the Live Chat option on the product support page, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do I need a anti-tip bracket on the FT0307NWGX range

asked 3 years, 6 months ago
mooser
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try to open the oven door and push it down. If you feel that you can make enough force to tip the whole range, install the bracket. This range is too heavy, it's really hard to tip.
answered 3 years, 6 months ago
Astor
0points
0out of 0found this answer helpful.
answer 2
Samsung does recommend installing the anti-tip bracket to avoid tipping when the door is opened on your FTQ307NWGX range. For more information, please refer to the installation instructions that come with the range, or to the Troubleshooting Guide. Please follow the link below, then select Installation ► Installing The Anti-Tip Bracket: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WE purchased the SMH9207ST microwave, it came without a "roller guide ring", How do we get a replacement?

asked 3 years, 6 months ago
david8019
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I'm sorry to hear your SMH9207ST microwave was missing the roller guide ring. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in obtaining this part.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Call Samsung. It may take couple hours. Call the store, usually big stores give missing part, or return it and buy the same unit.
answered 3 years, 6 months ago
Astor
0points
0out of 0found this answer helpful.
Question

The turntable sometimes turns clockwise and sometimes counterclockwise. Is this normal ?

model # smh9207st Installed 1 wk ago as a replacement.
asked 2 years, 10 months ago
cowboy47
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Every microwave I've had for the last 10 years has done this. It useally does it if you open the microwave to stir food, then it'll turn around to possibly heat more evenly the other way.
answered 2 years, 8 months ago
thejellyroll
fargo, nd
0points
0out of 0found this answer helpful.
answer 2
After you interrupt the cooking cycle the unit will go in the opposite direction. When you cook two items in succession, the turntable goes opposite of the first time.
answered 2 years, 9 months ago
ZigFarmz
Salem, OR
0points
0out of 0found this answer helpful.
Question

Registration -- Model Code??

Online registrations asks for *model code and gives two choices, both consisting of Serial Number followed by either AA or AC. This info is not found on the unit ID tag (Samsung SMH9207ST). The installer carried off the shipping box. Where do I find this info??
asked 2 years, 10 months ago
Av8or
Cincinnati, OH, USA
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
you are probably going to have to contact the store you purchased it from. They'll be able to tell you ove the phone.
answered 2 years, 8 months ago
thejellyroll
fargo, nd
0points
0out of 0found this answer helpful.
answer 2
The model code suffix for most Samsung microwaves sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you by confirming the model code for your particular unit.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to turn off the beep that occurs when you press buttons but keep the other sounds on?

asked 2 years, 9 months ago
amber
merced, ca
on 1100W 2.0 cu. ft. OTR Microwave
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Page 17 of user manual; sound on/off control and remind end signal can be set separately.

You can download the user manual at Samsung.com
answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+2points
2out of 2found this answer helpful.
answer 2
No. All beeping sounds will be turned off, including when food is done.
answered 2 years, 8 months ago
lonman
-1point
0out of 1found this answer helpful.
Question

why is my microwave not working

the outle and the fuse are working. just cooked potatoes and it stopped
asked 2 years, 4 months ago
bitbit
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Is the display functioning?
Check that Child Lock did not inadvertently get turned on by holding start button for 3 or more seconds. Reference the users manual page 16.

1) Reset microwave by unplugging from power source for 15 minuets.
2) Then set clock, also page 16.

Manual can be downloaded from Samsung.com

Lastly it is possible that a power surge has damaged your microwave oven.

1) Was an appliance rated surge protector used? Has it been tripped?
Surge protector is sacrificial device and must be replace if damaged by a power surge. The great features of your microwave oven are made possible by a computer like control board and it is susceptible to damage from a power surge.

If a power surge has damaged your microwave you should review your homeowners insurance policy with your agent for possible coverage.
answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+2points
2out of 2found this answer helpful.
answer 2
I'm sorry to hear your SMH9207 stopped working. Please make sure it's plugged into dedicated 20-amp outlet. Try cycling the power by turning the circuit breaker off then on again. If it still won't operate when you place an item inside and press a button and start, service may be necessary. Please note that the microwave may need to cool for a short time after using a Sensor Cook option. If the microwave has cooled and you still can't restart it, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave have no power.

After I used the oven,suddenly lost all power. Is completly death. The electric outlet and the breaker are fine.
asked 2 years, 4 months ago
aediaz
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Unplug the unit for 15 minuets and plug it back in. If it still does not work and a qualified electrician has confirmed the dedicated circuit outlet is working correctly (Volts and Amps) then the unit may have been damaged by a power surge.
Was the microwave protected by a surge protector? If so, when a surge hits the surge protector needs to be replaced if indicated to continue to protect the appliance.

Check with your homeowners insurance agent to see if you are covered.

These computerized electronic appliances can be damaged by power surges.
answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+2points
2out of 2found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If your SMH9207 still won't turn on, service will likely be necessary to determine the cause. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Bubbles, defects, and scratches appearing on control panel/display

Small bubbles and defects seem to be appearing on the control panel and display screen on this unit after only a few weeks. It's almost as if there is a plastic cover that is coming loose. Is there plastic over the buttons and the display? What can be done about this?
We hesitated to buy this microwave because the one in the store looked like the controls/display were poorly made but the controls on the one we bought looked okay. Now after only a little use this display is looking worn and damaged. Is there some way to protect the controls/display or to repair this? Other wise it will have to go back.
asked 2 years, 2 months ago
mworb
Bellingham, WA, USA
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This may sound silly but the controls all came covered with a piece of plastic to prevent damage to the glass surface. Was that protective piece of plastic removed or is that what you are seeing the bubbles in?
answered 2 years, 1 month ago
JJRGV
RIO GRANDE VALLEY
+1point
1out of 1found this answer helpful.
answer 2
I'm very sorry for any inconvenience this may have given you. The only solution we would have for physical problems that arise for normal wear and tear would be to have it serviced. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

This microwave stop working a week ago,remove the power plug for 15 minute and replace, it show error. One day later it restarted should return.

Registered microwave above
asked 2 years, 2 months ago
Zebra12345
Florida
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Please review the users manual and confirm the following:

1) proper dedicated circuit page 6 users manual - you can download a copy on Samsung.com

2) Page 16 " Child Lock" if the start button is held down for 3 or more seconds the "child lock" feature is activated (display should indicate "CHILD LOCK ON" and will prevent the keypad from functioning until such time as this feature is turned off; by holding the start button again for 3 or more seconds.
 
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answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you refer to the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137164&modelname=SMH9207ST&modelcode=&session_id=PnFl2Jp0LzV22JB0TXkpQ5dLWft6CtvcwGntyQyM2mmY9r2TJnM2%211563613049%21-2054320912%211340999013381

If you continue to encounter error messages or the microwave stops working, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is there a service manual for download

Door no longer latches
asked 2 years, 1 month ago
grga6318
on 1100W 2.0 cu. ft. OTR Microwave
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Yes, you can purchase one, see link:

http://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&SearchKey=SERVICE%20MANUAL
answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. You can find all the parts, including the service menu at the following link: http://www.samsungparts.com/Products/Parts_and_Accessories/SMH9207ST/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Three Microwaves

Model SMH9207ST. I have had three in three years. First bought in 2009. Lasted until two weeks ago when it lost all power. No lights or life. Asked Samsung and was told too bad-out-of- warranty. Had to get exact replacement to match oven and mounts so bought a new one last week. It had a sizzle in the area of the lower right panel when the cooking power was on. It had to go back. Just installed a third one. It appears to be working....but...I have never had an appliance last only three years. Even a cheap toaster lasts ten years. I feel that I have been mislead on Samsung quality. Also, there was no concern as why a perfectly performing microwave should suddenly cease to function. Any other manufacturer would be interested in discovering a reason. And provide some consideration for a customer who has bought over $2,500 in Samsung products. So, unless I hear from you, my shiny three year old Samsung microwave will be consigned to the landfill for recycling. What a waste. What a shame. My money, your pride...both apparently gone.
asked 2 years ago
Williamjr
Woodbridge VA
on 1100W 2.0 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If your microwave had a sudden total failure it might have been an electrical surge. Damage from a surge can be prevented with an appliance rated surge protector. If a surge does damage the surge protector you will need to replace it; but it did do its job and protect the appliance.

I use the to protect all my electronics, microwave and expensive front load washer.

You should contact your insurance agent to discuss your coverage under your homeowners policy.
answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+2points
2out of 2found this answer helpful.
answer 2
Thank you for contacting Samsung. We apologize for the experience you've had thus far. Please contact us at qasupport@sea.samsung.com providing your transaction numbers from any interactions you've had with us previously, so we can investigate this for you. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Samsung microwave model: SMH9207ST fan speed

If the vent fan is on high or medium, and you place something in the microwave to cook, the vent fan automatically goes to low and cannot be changed, except to off. After the item has finished cooking, the vent fan does not return to the previously set position. You can manually reset it. Is this normal operation? Looks broken to me.
asked 2 years ago
Arethereanynicknamesleft
Georgia, USA
on 1100W 2.0 cu. ft. OTR Microwave
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
The vent fan will only operate on Low when the microwave oven is in use. Manual page 18 at the bottom. PDF can be downloaded on web site.
answered 1 year, 7 months ago
BusyEngineer
Mid-Atlantic USA
+3points
3out of 3found this answer helpful.
answer 2
Thank you for contacting Samsung. Yes, that is normal operation for this device. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
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