Micro started beeping for no reason. Window displays error 5E. Unplugged the micro and was able to reset clock., but the fix did not last . What do we need to do to fix this?

Tags: display

asked 11 months ago

Username

turkey73

North Port, FL, USA

on 1100W 1.8 cu. ft. OTR Microwave

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Based on our research the error code is in fact "SE" not "5E". That being said, we recommend unplugging the microwave for 10 seconds or longer, as this is a key short error. If you plug the microwave back in and the SE error code persists, we recommend that you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 11 months ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

Does the SMH9187W come out of the box with it set to vent or recirculate

asked 2 years, 1 month ago

Username

mike2000mw

on 1100W 1.8 cu. ft. OTR Microwave

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3 answers

Answers

answer 1

Most Samsung microwaves that have the ability to recirculate air from the exhaust fan are set up at the factory to do so. However, it's important to check your unit before installing it to make sure it is set up appropriately for the type of venting you prefer. The fact is it's a lot easier to adjust it prior to installation than after it's been installed. The installation manual provides an explanation of how the blower should be angled for each type of venting.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 1 month ago

Username

MsSamsung

SamsungHQ

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answer 2

No. You will have to actually take the unit out and turn it 180' to allow it to recirculate. If you have installed duck work, it is set for that. You just have to install the hardware that is included.

answered 2 years, 1 month ago

Username

gannmeister

Missouri

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answer 3

It is set to vent, but you have to set it to recirculate.

answered 2 years, 1 month ago

Username

gannmeister

Missouri

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Question

does this microwave have to be vented?

i currently have a microwave that is not vented. your microwave has been recommended by consumer reports so i want to buy it but it would be too much touble(i think) o have it vented. would it be safe without venting?

asked 2 years, 11 months ago

Username

skyhoook

on 1100W 1.8 cu. ft. OTR Microwave

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2 answers

Answers

answer 1

The SMH9187W is designed to be mounted over the range, and has a strong vent fan built into the bottom of it to draw smoke and odors from the stovetop while cooking. The unit then needs to be vented, and can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view. If you do not intend to actually use the vent fan, then you could have it installed to recirculate inside and just not turn the fan on. However, Samsung would not recommend using this model as a countertop unit, or in a way other than what it was designed for, if that is what you are suggesting.

Thank you for your interest,
Ms. Samsung

Staff

answered 2 years, 11 months ago

Username

MsSamsung

SamsungHQ

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answer 2

Yes, it can be used without a vent. It would vent out the front/top through a charcoal filter.

answered 2 years, 9 months ago

Username

RickR

Portland, OR

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Question

registration of model number

when registering I was asked the model number along with a choice of xaa/xac and I couldn't find either code xaa or xac so I guessed at one. It's not on my model number tag located inside the microwave. Does this make a difference on my registration?

asked 2 years, 2 months ago

Username

rivrbum

on 1100W 1.8 cu. ft. OTR Microwave

0points

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2 answers

Answers

answer 1

Model number and SN and other numbers are actually on the box itself. After you get it installed just go to www.samsung.com and register your product. Very easy.

answered 2 years, 1 month ago

Username

gannmeister

Missouri

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answer 2

The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you by confirming the model code for your particular unit.

Thank you,
Ms. Samsung

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

Does the charcoal filter get installed on a vertical vent set-up for this microwave?

Tags: charcoal filter

asked 2 years, 6 months ago

Username

MargaretL

Bremerton, WA

on 1100W 1.8 cu. ft. OTR Microwave

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2 answers

Answers

answer 1

The charcoal filter is inserted horizontally, but rests on a slant. Please refer to page 42 of the SMH9187 user manual, downloadable as a pdf file from this website, for instructions on installing or replacing the charcoal filter.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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answer 2

No, the charcoal filter is only for room recirculation use. Don't use it for outside top or rear exhaust. This is clearly spelled out in the Samsung installation and user manuals.

answered 2 years, 4 months ago

Username

Craiger

snowy Rochester NY

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Question

Where do I find the code for the model number on an SMH9187W microwave?

asked 2 years, 2 months ago

Username

golfinggma

Winter Haven, FL

on 1100W 1.8 cu. ft. OTR Microwave

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2 answers

Answers

answer 1

All of your info you need is on a sticker inside the microwave itself. Very easy access.

answered 2 years, 1 month ago

Username

gannmeister

Missouri

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answer 2

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

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Question

For registration, I found model number and serial numbers, but could not find a model code anywhere. So went with AA to finish the Reg. Help!

Tags: registration help

asked 2 years, 6 months ago

Username

alt96naples

on 1100W 1.8 cu. ft. OTR Microwave

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2 answers

Answers

answer 1

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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answer 2

I just ran into this same issue and called Samsung's 800 number.

XAA is United States models
XAC is Canadian models

answered 2 years, 4 months ago

Username

Craiger

snowy Rochester NY

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Question

how to blower for recirculation

Tags: exhaust

asked 2 years, 3 months ago

Username

jobrijim

new york

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Some Samsung microwaves are shipped ready for installation as a recirculating vent. If your SMH9187 arrived without the exhaust adaptor installed (see image below), then it should already be set up for recirculating ventilation. If the exhaust adaptor is attached, this is a good indication that you'll need to make some adjustments in order to set it up for recirculating. Please follow the detailed instructions on page 20 of the Installation Guide to remove the exhaust adaptor (which is not necessary for recirculating installation) and to adjust the angle of the blower motor so it faces forward.

Follow this link to download a pdf of the installation instructions if you do not already have a copy: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thank you,
Ms. Samsung

Image(s)

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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answer 2

blower instructions are in the manual that came with the unit. It is very detailed.

answered 2 years, 1 month ago

Username

gannmeister

Missouri

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Question

How can I correct the Model Number on the product I just registered?

I could not find the "model" number on the product so guessed that it is XAC. My product is 1.65W, not 1.8. Therefore, I probably should have indicated the model number as XAA. Thank you.

Tags: model number

asked 2 years, 5 months ago

Username

MyTed

West Des Moines, Iowa

on 1100W 1.8 cu. ft. OTR Microwave

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0out of 0found this question helpful.

2 answers

Answers

answer 1

Samsung told me when I called with this question that XAC is the Canadian model, XAA is the American (USA) model

answered 2 years, 4 months ago

Username

Craiger

snowy Rochester NY

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answer 2

The model code suffix for most Samsung appliances sold in the U.S. is /XAA. The SMH9187W/XAA (U.S. model) is 1.8 watts. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with determining the correct model code for your unit, and with correcting your product registration, if necessary.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

0points

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Question

What cabinet depths are acceptable for installation?

The attached diagram illustrates a cabinet depth of 12" to 14". Is this model (SMH9187W) designed to fit under a 12" deep cabinet?

Image(s)

asked 2 years, 10 months ago

Username

Anonymous

on 1100W 1.8 cu. ft. OTR Microwave

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1 answer

Answers

answer 1

Yes, as indicated in the diagram, the minimum cabinet depth is 12" and the maximum is 14". Since the depth of the SMH9187W is about 15-1/2", you can expect the microwave to protrude past the front of your cabinet by about 4" once installed.

Thanks for the question!
Ms. Samsung

Staff

answered 2 years, 10 months ago

Username

MsSamsung

SamsungHQ

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Question

How do I cook a frozen dinner that has different times?

If I just want to warm my puppy's food, how would I do this manually? It always wants me to go to the menu and how do I know it's not overwarmed?

Tags: timed cooking

asked 2 years, 8 months ago

Username

Ritajoy

Prescott Valley, AZ 86314

on 1100W 1.8 cu. ft. OTR Microwave

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Your SMH9187W has several different methods of programming, including what's called "Multi-stage cooking" for setting up to three different cooking stages, each with their own time length and power level. Please refer to page 29 of the User Manual, which can be downloaded as a pdf file from this website, for instructions on how to set the microwave for one-stage (manual) or multi-stage cooking.

Thank you for choosing Samsung!
Ms. Samsung

Staff

answered 2 years, 8 months ago

Username

MsSamsung

SamsungHQ

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Question

My over-the-range microwave oven, modelsmh9187w/xaa, is set-up for vertical venting to the outside. Do I still need to install the carbon filter?

Installation instructions are not clear as to whether the carbon filter is required to be installed if the microwave oven is vented to the outside (top vent). Instructions show how to install the carbon filter, and caution to replace it if the oven is inside vented...but doesn't clearly tell whether the carbon filter must be installed when the oven is vented to the outside. Currently I have not installed the carbon filter...is this a concern? Also, once the oven is installed (built-in to cabinet), you can't get to the two top screws holding in the front upper vent grill...unless you drop the oven down far enough in front to access the two screws...this can't be right!

Tags: installation concern with built-in microwave oven., charcoal filter requirement?

asked 2 years, 8 months ago

Username

alkirab

S. Cal

on 1100W 1.8 cu. ft. OTR Microwave

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the questions. It is not necessary to install the charcoal filter for the external exhaust for the cooktop; however, the microwave itself exhausts through the front vent. Therefore, if something is being heated in the microwave that has an odor, then the air that is exhausted through the front vent might benefit from being filtered.

With regard to accessing the screws, most upper cabinets are only 12” deep, and the top of the microwave is about 15-3/4” deep, so the screws, which are at about 13-1/2” should be accessible. If your upper cabinets are deeper than the standard 12", then you may want to take this into account as you install the microwave.

- Ms. Samsung

Staff

answered 2 years, 7 months ago

Username

MsSamsung

SamsungHQ

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Question

Potential problem with new unit

We just installed our new microwave and the lower corner of the touch control panel is not fully attached to the microwave cabinet. It looks like the control panel is stuck or glued onto the body of the microwave but the very bottom right corner is not attached tightly. We have pushed it to see if it would stick and it just pulls out after a while. We think this may become a bigger problem. Should we ask for sevice on this unit?

Tags: service question

asked 2 years, 8 months ago

Username

Spring

Livonia, NY

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue with your SMH9187. I would suggest contacting 800-SAMSUNG to speak with an agent who will be happy to help you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 8 months ago

Username

MsSamsung

SamsungHQ

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Question

Just had new microwave installed yesterday and today it is not heating anything

time count down goes very fast with no heating results

asked 2 years, 6 months ago

Username

deb444

on 1100W 1.8 cu. ft. OTR Microwave

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0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue. If the microwave appears to be working (i.e., it has power) but it is not heating your food, it will require service. You could either contact your retailer or Samsung for assistance. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

It made me pick a model code but it wasn't there

I just registered my microwave, a SMH9187W and it made me choose a model code, but I don't have either of those numbers in my microwave. It just says SMH9187W for the model number, no XAA or XAC. Was I supposed to look somewhere? I just picked one for my product registration.

Tags: product registration

asked 2 years, 4 months ago

Username

ajr1980

Lombard, IL

on 1100W 1.8 cu. ft. OTR Microwave

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1 answer

Answers

answer 1

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

The installation instructions are not correct? Manual indicates default of Outside Top Exhaust but the unit is not set for that.

The install manual (which I relied on) indicates that the default factory configuration is Outside Top Exhaust (p11) yet the unit I received (and installed) appears to be configured to Recirculating as venting is to the front and nothing is being vented to the top. Now I have to remove the unit, reconfigure it and reinstall it. Does that seem correct?

Tags: installation

asked 2 years, 7 months ago

Username

GlennQ

on 1100W 1.8 cu. ft. OTR Microwave

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1 answer

Answers

answer 1

I'm sorry to hear you need to reinstall the microwave to correct the venting. The note on page 11 in the instructions that you are referring to which also states "except for non-vented models" refers to models like the SMH9187 which can be set up as non-vented units. This means they can be set up to recirculate air into the room (or vent inside) rather than needing to vent outside.

I hope this helps to clarify this part of the instructions.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

Why does the microwave take so long to cancel a command before shutting off

asked 2 years, 7 months ago

Username

rdaisley

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

If by "shutting off" you are referring to the sound of the internal fan continuing to blow, this is not unusual. While the exhaust fan is controlled by the on/off button on the control panel, the internal microwave fan runs automatically, as needed, to cool the microwave components.

If you are referring to the cooking functions, and the control panel is not responding to your efforts to cancel these operations, please try resetting the unit by unplugging or cycling the circuit breaker off then on again. If the control panel still doesn't respond effectively, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung

Staff

answered 2 years, 7 months ago

Username

MsSamsung

SamsungHQ

0points

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Question

What is the difference between the .../XAA and the ,,,/XAC models.

asked 2 years, 3 months ago

Username

aryls25592

Cornelius, NC

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The model code suffix for most Samsung appliances sold in the U.S. is /XAA, /XAC indicates Canada. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

0points

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Question

Can the buttons be programmed to cook for 1, 2, 3, minutes excetra instead of 1, 2, 3 seconds?

Tags: programming

asked 2 years, 1 month ago

Username

prjay20

on 1100W 1.8 cu. ft. OTR Microwave

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1 answer

Answers

answer 1

The buttons on the SMH9187ST are programmed to populate the screen from the far right position, so starting with seconds, and cannot be changed to represent whole minutes instead. For example, to cook for one minute, you would need to press 1-0-0. Some people find it useful to use the "Add 30 Sec." button, pressing it twice for one minute.

Thank you,
Ms. Samsung

Staff

answered 2 years, 1 month ago

Username

MsSamsung

SamsungHQ

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Question

My microwave is turning itself on.How can I stop it?

My microwave is turning itself on. The only way to stop it is to keep the door open.When it turns itself on it is not heating anything but makes a noise (fan)like it does when heating something. What can I do?

asked 2 years, 5 months ago

Username

lucille

on 1100W 1.8 cu. ft. OTR Microwave

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0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue. If your microwave is turning itself on, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Looking for Answers about samsung 1100W 1.8 cu. ft. OTR Microwave?

Customer questions and answers for 1100W 1.8 cu. ft. OTR Microwave

Customer questions and answers for samsung 1100W 1.8 cu. ft. OTR Microwave

microwave displays 5E

Does the SMH9187W come out of the box with it set to vent or recirculate

does this microwave have to be vented?

registration of model number

Does the charcoal filter get installed on a vertical vent set-up for this microwave?

Where do I find the code for the model number on an SMH9187W microwave?

For registration, I found model number and serial numbers, but could not find a model code anywhere. So went with AA to finish the Reg. Help!

how to blower for recirculation

How can I correct the Model Number on the product I just registered?

What cabinet depths are acceptable for installation?

How do I cook a frozen dinner that has different times?

My over-the-range microwave oven, modelsmh9187w/xaa, is set-up for vertical venting to the outside. Do I still need to install the carbon filter?

Potential problem with new unit

Just had new microwave installed yesterday and today it is not heating anything

It made me pick a model code but it wasn't there

The installation instructions are not correct? Manual indicates default of Outside Top Exhaust but the unit is not set for that.

Why does the microwave take so long to cancel a command before shutting off

What is the difference between the .../XAA and the ,,,/XAC models.

Can the buttons be programmed to cook for 1, 2, 3, minutes excetra instead of 1, 2, 3 seconds?

My microwave is turning itself on.How can I stop it?

Customer questions and answers for

1100W 1.8 cu. ft. OTR Microwave