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Customer Questions & Answers for
samsung 1100W 1.8 cu. ft. OTR Microwave

Customer Questions & Answers:
272 Questions
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285 Answers

Questions & Answers for samsung 1100W 1.8 cu. ft. OTR Microwave

Question

Troubleshooting request

The microwave is malfunctioning. The cooktop light will randomly being cycling from "Hi" to "Lo" to "Off" repeatedly. It can be stopped only by unplugging the unit. After restoring power and resetting the clock, the unit will work normally only for a short period of time before the cycling of the cooktop light begins again. During that short period of normal operation, the unit does heat food normally. Can you please advise of what the problem is and how it can be repaired. Thank you.
asked 10 months ago
Ken0311
Pittsburgh, PA, USA
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung.

We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
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Question

What part is needed to fix the door latch so the door will stay closed and the microwave will operate?

Door popped open during dinner, with no one in the room; will not stay closed; latches on door move up and down freely, but do not catch on whatever is supposed to hold them and keep the door closed.
asked 1 year ago
Anonymous
Hernando County, Florida
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung.

We’re very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does Microwave run without being started?

We woke up to our microwave running. It had melted a plastic cover we use to cover food when we use the microwave.

It started on its own and was running when we awoke. We had to unplug it to stop it from running.

We just had the magnetron replaced in October. This microwave is less than 18 mos old.

When powered on it goes to code 5E.
asked 1 year, 2 months ago
deweywho
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
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Question

Is it ok to leave the cooktop/nightlight on all the time?

We leave the light on most of the time. I've owned this microwave a year and love it. Recently the light bulb seemed to get very hot and it burned out a few minutes later. When we tried to replace it the bulb wouldn't unscrew and it broke off. Could it have overheated. And why?
asked 1 year, 4 months ago
Givadarn
Mobile, AL, USA
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung. It should be fine to leave this light on. If you need assistance getting the light bulb replaced, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
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Question

Why won't the door stay closed?

Last night, for no reason, the door poped open. It would shut, but not latch. As a result, the inside light would stay on and the unit would not work. I unpluged it so the light would go off. How do I adjust the latch so it locks the door when shut and I can again use the microwave.
asked 1 year, 5 months ago
couv0815
Mount Jackson, VA
on 1100W 1.8 cu. ft. OTR Microwave
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Answers
answer 1
Thank you for contacting Samsung.

We recommend you file a service request to address this issue:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Any recalls, warnings or updates for this microwave?

asked 1 year, 8 months ago
Hollyr
Irvine
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung. Here's the product webpage; look through the FAQ section: http://www.samsung.com/us/support/owners/product/SMH9187ST

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
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Question

I added this by mistake. How can I delete it ?

Wrong item . How can I delete it from my page >
asked 1 year, 8 months ago
pfsw
pfsw@yahoo.com
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung. I appreciate your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
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Question

the door on my microwave is not locking

After returning from an extended vacation, during which the house experienced several power outages, the door on the microwave does not lock and if I hold it shut and run the microwave, the turntable is not turning.
asked 1 year, 8 months ago
technoopa
34223
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Led message SE

Just this week my microwave started flashing SE or 5E and it beeps will not operate and will not reset. What is this error telling me and can I get it back to normal operation. I have turned off the power to the unit and tried tto reset several times no luck. Suggestions Thanks
asked 1 year, 9 months ago
KBJJ4
Crystal Lake, IL, USA
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410571&modelname=SMH9187ST

If this didn’t answer your question, or if you need servicing, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is this product under warranty?

asked 1 year, 9 months ago
hfbachus
Hazel Green, AL, USA
on 1100W 1.8 cu. ft. OTR Microwave
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Question

WHAT DOES --- SE---- MEAN ON THE SCREEN???

I thought the error codes would be in the manual, not true.. DLD
asked 1 year, 9 months ago
dldement
Homestead, Fl
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137169&modelname=SMH9187ST&modelcode=&session_id=P8wM2v0ShzRDhsnWw9HznzCXgM6m617HK4Tgm1cMl8dy7pnvGQS9%211563613049%21-2054320912%211341927500745

If the issue persists, you will need to file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

I get an SE error code. I want to open the front cover to clean it. Where is the screws?

asked 1 year, 10 months ago
jon99999
us
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for your question. Here is the list of error codes: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137164&modelname=SMH9187ST
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What does letters. SE mean.

The letters SE shows on screen and nothing works
asked 1 year, 10 months ago
ODen
DE
on 1100W 1.8 cu. ft. OTR Microwave
0points
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1 answer
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answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=137164&modelname=SMH9187ST

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What is error code SE?

asked 1 year, 10 months ago
Anonymous
Mansfield, OH, USA
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
Thank you for contacting Samsung.

We recommend you unplug the microwave for 10 seconds or more and then plug it back it up. It should resolve the issue. If not, you will need to file a service request.

http://www.samsung.com/us/support/service/request

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/SMH9187ST

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Error

I'm receving an error message suddenly a 5E or SE not sure which it is and it beeps. I've unplugged it and the message comes back. When the message is on the screen the microwave will not work at all. It's just over a year and I'm really disappointed in this. What is the error message and what can be done?
asked 1 year, 10 months ago
Parad
Mt Vernon, IN, USA
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
I have the same thing...unfortunately it occurred on my first purchase (same model) outside of warranty and I bought a second one exactly the same...the SE code reappered on that one too. What a piece...
answered 1 year, 3 months ago
mhshaw
0points
0out of 0found this answer helpful.
Question

door latch(inside) has got loosen...maybe spring came out..

Microwave door latch( hook) has got loosen..maybe spring came out or something..where can I get this part (10 years warrant tee?)..or where can I fix it? ..or can I fix it by myself if I can get a part?..please answer me...thank you..Jae
asked 1 year, 10 months ago
poloralph
Miami, FL, USA
on 1100W 1.8 cu. ft. OTR Microwave
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Question

Error Code on Microwave?

Why is it beeping and flashing a code of SE?
asked 1 year, 11 months ago
Truevin
on 1100W 1.8 cu. ft. OTR Microwave
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

We apologize for the delay in addressing your concerns. We have researched your reported issue and recommend that you cut power to the microwave for 30 seconds, then restore power. If the code returns, you'll need to file a service request via the link below.

http://www.samsung.com/us/support/service/request

If the issue does not reappear, it is resolved. This is usually caused by a button that has been held down too long or is stuck for 10 seconds or more.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

My Product: Microwave | Model: SMH9187ST/XAA | Serial: J4LV7MOZ406927F worked 1 minute and then stopped, won't restart = any suggestions?

asked 1 year, 11 months ago
cupcake1
Michigan
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
I'm sorry to hear you're having an issue with your microwave. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If it still won't power on, service will likely be necessary. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Ms. Samsung
answered 1 year, 11 months ago
MsSamsung
SamsungHQ
0points
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Question

need the installation templates for my microwave

templates for my microwave for otr installation never was in the box,,tried your reparts outfit but they dont have them ...would like to get them so i can install ...also did not get the installation manual....got everything else
asked 2 years ago
trndispr
omaha, ne
on 1100W 1.8 cu. ft. OTR Microwave
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Question

Latch not working

My microwave door latches (two hooks)are not firmly latch onto body when closing the door. The microwave only operates only if I place my hands firmly against the outside door. Otherwise, it won;t operate and also the door stays loose. The two latches also slides easily. I unplugged the cord now. Microwave is only seven months old.
asked 2 years ago
drdr102
on 1100W 1.8 cu. ft. OTR Microwave
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answer 1
I'm sorry to hear your microwave door is not latching properly. This is something that will likely require service to repair. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
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