I'm sorry to hear you're having this issue with your SMH9187. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 10 months ago

Username

MsSamsung

SamsungHQ

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Question

OTR Microwave Model # SMH9187B XAA - Product ID tag

ID Tag located in microwave clearly states J4LX 7MOZC00779V but the registration will only accept J4LX7M0ZC00779V as serial number. Notice in the attached picture the O after the M is a an alpha O not the numeric 0. Just frustrated me during the registration process.

Tags: serial #

asked 2 years, 3 months ago

Username

fonewiz

Goose Creek, SC

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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0out of 0found this answer helpful.

answer 2

I'm guessing that somehow the ID tag number was already registered accidently by someone (i.e. typo'd). There doesn't seem to be much error checking with serial number entry (i.e. they could have cross-checked with the date of manufacture, but they didn't ask for the date).

answered 2 years, 3 months ago

Username

CapinDFW

North TX

0points

0out of 0found this answer helpful.

Question

I get steaming in between the windows when I cook a potato. I've never owned a microwave that did this. Is this normal for Samsung?

asked 2 years, 1 month ago

Username

Chadrack

California

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for the question. It is normal for condensation to form on the door of the microwave, especially when cooking foods with a high water content. The moisture should dissipate over time.

- Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Supposedly, this is normal.

answered 1 year, 9 months ago

Username

DavidN4

Atlanta, GA

0points

0out of 0found this answer helpful.

Question

my microwave says SE, no buttons work

asked 1 year, 10 months ago

Username

kstone5023

monroe, michigan 48161

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

"Short Error" - will need repair. The cost Samsung gave me was almost as expensive as a new one. It's probably the keypad is shot.

answered 1 year, 9 months ago

Username

DavidN4

Atlanta, GA

0points

0out of 0found this answer helpful.

answer 2

I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 10 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Where is the product code found?

Product code is required to register my microwave. Mr. Samsung asks for product model, product code and serial number. For a SMH9187B, there are two choices:
SMH9187B/XAA or SM9187B/XAC.
Where do I find this code to complete the registration process?

asked 2 years, 9 months ago

Username

ghfors

32533

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

The product code for the SMH9187B purchased in the U.S. would be SMH9187B/XAA.

Thank you for choosing Samsung!
Ms. Samsung

Staff

answered 2 years, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

You won't find the Product Code anywhere. XAA=USA purchase; XAC=Canada purchase. I just typed in the letters in a search engine and it came up. Samsung should put these two Codes somewhere inside on the tag.

answered 2 years, 7 months ago

Username

Chabela

Arvada, Colorado

0points

0out of 0found this answer helpful.

Question

How to stop the beeping?

Our electricity went out last night and now the microwave continues to beep and give a code of SE. I have pressed every button to no avail.

Thanks

Tags: microwave

asked 2 years ago

Username

beepcrazy

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

"Short Error" - The keypad has probably shorted. Seems to be a common problem for Samsung. The price quoted to repair it for mine was almost as much as a new microwave.

Best answer

answered 1 year, 9 months ago

Username

DavidN4

Atlanta, GA

+1point

1out of 1found this answer helpful.

answer 2

I'm sorry to hear you're having this issue with your SMH9187B. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

My samsung microwave has an error code --SE-- what does it mean and how can I get it to stop

asked 1 year, 10 months ago

Username

cchoate

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 10 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

"Short Error" - probably the keypad, and will need service. Samsung's price quoted to me was almost as expensive as a new microwave.

Best answer

answered 1 year, 9 months ago

Username

DavidN4

Atlanta, GA

+1point

1out of 1found this answer helpful.

Question

Exhausting of steam doesn't work very well.

I had the unit professionally installed. When I check the upper cabinet, there is alot of air bleeding through the cabinet above where the duct of the microwave enters the exhaust ductwork. Is there some adaper that is needed or should it simply be taped. THe installer suggested he would simply block air from coming out the cabinet.

WHen boiling water on the stove, most of the water is coming up the front of the microwave hardly any up the vent duct. The fan is at the highest level.

asked 2 years, 5 months ago

Username

mcnallym

winchester,va

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

The installation instructions do recommend sealing the exhaust duct joints with duct tape to prevent air from escaping. I would suggest contacting your professional installer and having them evaluate their work to determine if something was missed during installation. The installation instructions can be downloaded from this website, through this link: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model, so you may need to adjust the angle of the exhaust adapter for your type of installation.

The ability of the exhaust fan to draw steam or smoke from the cooktop depends on several factors, including the proximity of the fan to the cooktop and the angle. If the microwave is mounted high up and you're boiling water on the front burners, the fan may not be able to pull the steam up into the duct as effectively, despite the powerful 400 cubic-foot-per-minute capacity. When cooking items that will tend to create a lot of steam or smoke, I would suggest using the rear burners if possible.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

answer 2

Had the same problem. Don't worry, eventually the microwave will just short out, and then you can replace it.

answered 1 year, 9 months ago

Username

DavidN4

Atlanta, GA

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0out of 0found this answer helpful.

Question

Microwave does not work

Shows an error -SE- and beeps every couple of minutes.

Unplugging for a couple of mintes did not help.

Microwave model SMH9187B
S/N J4LX7M02800123L

asked 8 months ago

Username

MadanGoyal

Durham, NC 27713

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Thank you for contacting Samsung.

Since unplugging the microwave for a few minutes did not resolve the issue, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

answer 2

The electronics are bad and need replaced

answered 7 months ago

Username

littleberkie

0points

0out of 0found this answer helpful.

Question

How do you remove the top vent grill?

I need to replace the oven light and have removed the two screws from the top of the case, but the grill will not come out. The manual indicates it slides out when the screws are removed, but it acts as if there is another fastener or two holding it. Thanks, Spencer in Tallahassee

asked 3 years ago

Username

slcullen

Tallahassee, FL

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having difficulty removing the grill from your SMH9187B. After removing the two screws, you may need to slide it over to one side or the other to remove it. Try sliding it to the left, then pulling it toward you. You may need to use a bit of pressure to release it from its position.

I hope this helps!
Ms. Samsung

Staff

answered 3 years ago

Username

MsSamsung

SamsungHQ

+1point

1out of 1found this answer helpful.

Question

How do I convert the SMH9187B microwave to vent into the room instead of out of the top?

asked 2 years, 9 months ago

Username

glensb1

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Please refer to the installation instructions for information on setting up your SMH9187B to vent inside. You can click here for a downloadable pdf of these instructions, which are the same for all Samsung over the range microwaves, and are not specific to any one model: http://ars.samsung.com/customer/usa...

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Expierenced loud vibrations?

I love this microwave but ever since I got it when I turn it on it makes the loudest most horrific noise almost a rattling noise as if something were lose within. When I press on the front bottom piece it stops. I got this professionally installed. Has anyone else seen or heard this?

asked 2 years, 9 months ago

Username

SlamaJamma

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having this issue. If your SMH9187 is vibrating loudly, it is likely the result of the installation. I would suggest contacting your professional installer to ask them to help determine the cause and try to correct it.

For a copy of the installation instructions for Samsung over the range microwaves, please click here: http://ars.samsung.com/customer/usa...

If, after assessing the installation or reinstalling, you continue to experience this issue, you could submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years, 9 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Where is "product code" found?

asked 2 years, 9 months ago

Username

Anonymous

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

It would be helpful to know the context of your question, since Samsung does not generally refer to our models based on "product codes". However, the model and serial numbers can be found on the inside left wall of the heating compartment of all Samsung over the range microwaves, including the SMH9187.

I hope this answers your question-
Ms. Samsung

Staff

answered 2 years, 9 months ago

Username

MsSamsung

SamsungHQ

-1point

0out of 1found this answer helpful.

Question

Need to install "SMH9187B" I am looking to download "DE68-00357S and "DE68-03144B/03142B

Tags: information

asked 2 years, 7 months ago

Username

LECOUTE1

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the question. The templates, which are not sized for printing on standard 8-1/2" x 11" paper, are not currently available for downloading from this website.

- Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Does the over the counter microwave model # SMH9187B remove cooking odors from the range itself?

asked 2 years, 7 months ago

Username

limolady

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The SMH9187B has a powerful 400 cfm (cubic foot per minute) exhaust fan which can help to remove smoke and odors from the range cooktop. The venting can be set up to exhaust outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Do you make a gap filler for over the range microwave model number SMH9187B?

I have a 36 inch gap over my stove and your microwave is only 29 7/8 inch wide. I need something to fill in the sides.

Tags: gap filler for otr microwave

asked 2 years, 5 months ago

Username

microman997

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

At this time Samsung does not make a filler panel kit for over-the-range microwaves. I would suggest consulting with your cabinet manufacturer or a kitchen designer for guidance.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

What could be wrong with the microwave (SMH9187B)

I had removed my old over-the-counter microwave and replaced it a SMH9187B. The power usage requirements are the same between the two units. The fan, lights, clocks, and other similar functions work properly, but when I try to heat/cook the food is not cooked. The timer and fan activate, but it seems like the cooking element does not engage. This is a first time use of the unit. Is there anything that I should check to determine the cause or just try to have it repaired/replace. I checked the voltage of the power recepticle and it is 120V.

Tags: unit failure

asked 2 years, 4 months ago

Username

bikerjp

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm sorry to hear you're having an issue with your SMH9187B. If the microwave is plugged into a suitable power supply and it does not heat your food when an appropriate selection is made, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

what is the difference btween /xaa & /xac in model #...not on my product

asked 2 years, 2 months ago

Username

busters

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The model code suffix for most Samsung appliances sold in the U.S. is /XAA, while /XAC indicates Canada. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung

Staff

answered 2 years, 2 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

i have a over the range microwave smh9187 it does not suck in from the bottom but it blows out the top

asked 2 years ago

Username

vinnyp

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for the question. When installed and functioning correctly, the 400 cfm vent fan in the SMH9187 should be able to draw smoke and steam from the cooktop to vent out the back, top or front, depending on your preferred venting. It's important to make sure that the exhaust adaptor and blower motor are angled properly for your vent set up. If, after reviewing the installation, you find that the exhaust fan on your microwave still isn't drawing smoke or steam from your cooktop, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

Question

Exhaust Vent

I do not have an external exhaust vent. Does the SMH9187B have an option to vent into the room?

asked 2 years, 11 months ago

Username

rpadulese

on 1100W 1.8 cu. ft. OTR Microwave

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

The SMH9187B can be set up to have filtered air recirculated into the room from vents located in the top front that are concealed from view.

Thanks for your interest!
Ms. Samsung

Staff

answered 2 years, 11 months ago

Username

MsSamsung

SamsungHQ

0points

0out of 0found this answer helpful.

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Looking for Answers about samsung 1100W 1.8 cu. ft. OTR Microwave?

Customer questions and answers for 1100W 1.8 cu. ft. OTR Microwave

Customer questions and answers for samsung 1100W 1.8 cu. ft. OTR Microwave

Why does microwave beep and display '5E' when not in use?

OTR Microwave Model # SMH9187B XAA - Product ID tag

I get steaming in between the windows when I cook a potato. I've never owned a microwave that did this. Is this normal for Samsung?

my microwave says SE, no buttons work

Where is the product code found?

How to stop the beeping?

My samsung microwave has an error code --SE-- what does it mean and how can I get it to stop

Exhausting of steam doesn't work very well.

Microwave does not work

How do you remove the top vent grill?

How do I convert the SMH9187B microwave to vent into the room instead of out of the top?

Expierenced loud vibrations?

Where is "product code" found?

Need to install "SMH9187B" I am looking to download "DE68-00357S and "DE68-03144B/03142B

Does the over the counter microwave model # SMH9187B remove cooking odors from the range itself?

Do you make a gap filler for over the range microwave model number SMH9187B?

What could be wrong with the microwave (SMH9187B)

what is the difference btween /xaa & /xac in model #...not on my product

i have a over the range microwave smh9187 it does not suck in from the bottom but it blows out the top

Exhaust Vent

Customer questions and answers for

1100W 1.8 cu. ft. OTR Microwave