I'm sorry to hear your microwave is loud. If installed and operating correctly, your SMH9151W should not be louder than other comparable models, though there is some level of noise that can be heard. Please check the installation to be sure it's set up correctly. If the sound your microwave is making is causing you concern, please call 800-SAMSUNG to speak with an agent who can help to determine whether it requires service.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

Where can I buy a replacement grease filter for my microwave? model#SMH9151W

asked 2 years, 4 months ago

Username

4bruster2

on SMH9151W

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For information and availability of Samsung parts and accessories, including a grease filter for your SMH9151W, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

which model code do i use

WHEN I WAS REGISTERING MY MICROWAVE IT SHOWED 2 MODEL NUMBERS . SMH9151W/XAA
OR SMH9151W/XAC WHAT ONE DO I NEED?

asked 2 years, 4 months ago

Username

crazywomen1

on SMH9151W

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The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

Why does it take 5-6 minutes for my microwave to heat a cup of water?

why does it take 5-6 minutes for my microwave to heat a cup of water?

asked 2 years, 4 months ago

Username

jb32dragon

on SMH9151W

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Thank you for the question. It is not unusual for it to take 5 to 6 minutes for a microwave to heat a cup of water. Factors that can effect the speed include:
- the microwave's power, which in the case of the SMH9151 is 1000-watts;
- the selected power level;
- the amount of water being heated;
- the goal temperature (e.g., "warm" vs. "boiling").

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

My microwave does not work, but flashes the letters "SE" in the control panel

asked 1 year, 11 months ago

Username

peedeesc

on SMH9151W

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"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 11 months ago

Username

MsSamsung

SamsungHQ

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Question

I own a above-the-oven microwave SMH9151W. It is (see details for the rest of the question)

currently doing filtering through the build-in filter. I found out that my condo has ventilation pipe. Is it possible to connect this microwave to the ventilation pipe instead of built-in filter?

Tags: ventilation

asked 2 years, 3 months ago

Username

Toran

on SMH9151W

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Thank you for the question. I would suggest reviewing the installation instructions for Samsung over the range microwaves which can be downloaded through this link: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

There is no specific warning against tieing the vent duct into a common system from the perspective of Samsung's installation instructions. However, it is important to make sure that the installation does conform to Samsung's recommendations for outside exhaust venting. In addition, I would suggest contacting your condominium association with regard to their requirements and recommendations for tieing into their system to ensure the installation conforms to your local building codes.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

UNIT OPERATION

ONCE IN A WHILE WHEN USING THE UNIT AFTER START IS PRESSED THE UNIT WILL "ZAP" LIKE SOMETHING BEING HEATED HAS METAL IN IT. WE ARE USING PLASTIC ONLY. DO WE HAVE A PROBLEM? NOTE: THIS IS THE SECOND UNIT WE HAVE INSTALLEDE, WITH THE FIRST ONE CATCHING FIRE AND REPLACED. AT THIS TIME WE ARE NOT REAL CONFIDENT WITH THE SAMSUNG UNIT.

asked 2 years, 3 months ago

Username

JAYBIRD456

on SMH9151W

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answer 1

Thank you for the question. I would suggest calling 800-SAMSUNG to speak with an agent who can help determine whether the sound you're hearing is indicative of a need for service. Some sounds the microwave makes are normal, and it is difficult to determine based on your description whether this is the case.

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

The micorwave lights goes on but does not heat the food. Turntable has stopped turning as well. What could cause this problem?

asked 1 year, 9 months ago

Username

DLEW

on SMH9151W

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I'm sorry to hear you're having this issue. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. Also try cleaning the roller ring under the turntable as well as the surface of the microwave since grease or sticky residue can effect the ability of the turntable to rotate properly. If the microwave still won't heat your food when an appropriate cooking option is selected, and your turntable still won't turn, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 9 months ago

Username

MsSamsung

SamsungHQ

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Question

why is my micro stuck on -SE- on display and will not work

My micro suddenly beeped and display changed to -SE- yesterday and will not respond at all now?

asked 1 year, 8 months ago

Username

fiona

on SMH9151W

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answer 1

I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

how can i buy a part to fix my mircowave it is out of warrenty number on part is

0909 KSD-100LC 0

asked 2 years, 5 months ago

Username

duck1223

two rivers wi.

on SMH9151W

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answer 1

I'm sorry to hear you're having a problem with your SMH9151W. I would suggest having service performed by a trained professional to avoid further damage to your microwave or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts and accessories, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

where can I buy parts to fix my microwave

asked 2 years, 5 months ago

Username

duck1223

two rivers wi.

on SMH9151W

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answer 1

For information and availability of Samsung parts and accessories for your microwave, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Samsung recommends using a qualified technician for many types of service and repairs in order to avoid damage to your microwave or injury to yourself. I would suggest calling 800-SAMSUNG to discuss your service needs and options.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

I have model# SMH9151W microwave that I bought in January I love it but it stop working

while I was cooking a will not turn back on, i had the ecltrical checked and it is fine. What could be wrong?

Tags: repair

asked 1 year, 6 months ago

Username

Janking

on SMH9151W

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I'm sorry to hear you're having this issue. If the SMH9151W is plugged into a working, dedicated 20-amp power supply but is not powering on, it will likely require service to properly diagnose and repair it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

Humming noise while running

My microwave has been humming very loudly while running and it is getting louder. At first it was every once in a while, now it is every time. It started about a week after purchase. Do we need to send it in?

Tags: troubleshooting

asked 2 years, 3 months ago

Username

Anonymous

Texas

on SMH9151W

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Thank you for the question. Some sounds the microwave makes are normal, and you may be able to minimize them by checking for loosely installed parts like the filters, front vent cover or turntable. If you are unable to locate the source of the humming or vibrating noise, please call 800-SAMSUNG to speak with an agent who can help determine whether the SMH9151 will require service.

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

Can I turn off the turn table?

Tags: turntable

asked 1 year, 9 months ago

Username

rmd1145

ft myers fl

on SMH9151W

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answer 1

The SMH9151 does not have an option of turning the turntable off.

Thank you for the question,
Ms. Samsung

Staff

answered 1 year, 8 months ago

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MsSamsung

SamsungHQ

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Question

Light, fan, turn table run when door closed

This Samsung microwave is only about two months old. This morning after reheating a cup of coffee, the light, fan and turn table all continue to run when the door is closed. No control panel buttons have any effect on it, and I unplugged the unit, then plugged it back in and it still does the same thing.

Ideas?

asked 2 years ago

Username

Illushinz

on SMH9151W

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answer 1

I'm sorry to hear you're having this issue with your microwave. If it were just the fan or lights operating, there could be reasonable explanations for it, but if the turntable is also running without pressing the start button your SMH9151W will require service. Please leave it unplugged and contact Samsung for service by submitting an online service request through the link below, or calling 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years ago

Username

MsSamsung

SamsungHQ

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Question

My microwave has stopped heating.

The microwave seems to work normally, it just will not heat food. It is about a year and a half old. The Model# is SMH9151W, and the serial number is J4M77MTS900136M. Any suggestions?

asked 1 year, 11 months ago

Username

BrokenMicrowave

on SMH9151W

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answer 1

I'm sorry to hear your SMH9151W is not heating your food. Please make sure it is plugged into a working, dedicated 20-amp circuit and an appropriate setting is selected. If it still doesn't heat, it will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 11 months ago

Username

MsSamsung

SamsungHQ

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Question

If I did not get a charcol filter with my new microwave how do I get one?

Tags: missing part from product packaging.

asked 2 years, 4 months ago

Username

Utahdigger

West Jordan, utah

on SMH9151W

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answer 1

The SMH9151 should have come with a charcoal filter. If it did not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

my display microware show -SE- and the buttons don't work, what can I do?n

asked 1 year, 7 months ago

Username

Pelos

on SMH9151W

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answer 1

Staff

answered 1 year, 7 months ago

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MsSamsung

SamsungHQ

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Question

I have a Samsung Microwave that we took out of one of out rental houses. The plate that goes inside and turns the food is missing.

I would like to know how much a replacement one would be. I do know of an appliance place in my town that has several microwave plates in stock, but we cannot figure out the exact size that my microwave needs. If you could please help me out, I would appreciate it. Model # SMH9151W

asked 1 year, 7 months ago

Username

Nanaof5

on SMH9151W

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answer 1

I'm sorry to hear the glass tray is missing from your microwave. For information and availability of a replacement part, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 1 month ago

Username

MsSamsung

SamsungHQ

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