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Most Recent Questions
Recent Question:
This unit is loud when operating is this normal?
Recent Question:
The interior light does not stay on, and blinks. What can I do to fix this?
Recent Question:
How do you stop the turntable from roating?
Questions with Most Recent Answers
Question:
This unit is loud when operating is this normal?
Question:
The interior light does not stay on, and blinks. What can I do to fix this?
Question:
How do you stop the turntable from roating?

Customer Questions & Answers for
1000W 1.5 cu. ft. OTR Microwave

Customer Questions & Answers:
42 Questions
 | 
47 Answers

Questions & Answers for samsung 1000W 1.5 cu. ft. OTR Microwave

Question

How do I delete this product from my product list?

The registration number for this product was incorrect. I tried to update the registration information (the serial number was incorrect) and when I clicked on submit the next screen stated that I had successfully done so. However when I tried to request service on this product the service request form still listed the incorrect serial number. I tried several times to update the registration info without success so I registered the product again using the correct serial number. I did to get this entry deleted.
asked 1 year, 5 months ago
sdfsa
Grand Terrace, CA
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I understand your situation. Unfortunately, there is currently no way to remove products from your account. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

When I open the door to my SMH9151 Samsung microwave, the turntable starts turning and the fan turns on. What should I do to stop this?

When I open the door to my SMH9151 Samsung microwave, the turntable starts turning and the fan turns on. What should I do to stop this?
asked 2 years, 8 months ago
Scotterbob
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your SMH9151. It's normal for the fan to operate automatically to cool the microwave, so if there's a heat source outside the microwave causing it's temperature to rise the fan may turn on unexpectedly. However, if the turntable is turning on when you open the door, service is probably necessary. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WHY WON'T THE DOOR ON MY SAMSUNG MICROWAVE MODEL SMH9151STE STAY CLOSED

asked 2 years, 9 months ago
SFORD9952
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with the door on your microwave. It's important that the door close correctly and securely when using the microwave; if yours does not, service may be necessary to determine why and fix it. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the display say SE on my microwave what does this mean?

asked 2 years, 10 months ago
duckky
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is my microwave oven saying SE

my microwave oven is not working it wont start or nothing what should i do
asked 3 years, 1 month ago
Merns
Bronx
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe your unit will need a service call if the SE error won't reset
answered 2 years, 10 months ago
MidGaG
Middle Ga
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Fan noise

We purchased this microwave in 2010 and when you run it, it makes a loud noise in the fan. It works just has an annoying noise when it runs kinda a whine.
Any possible ways to fix it?
Cindy
asked 3 years, 1 month ago
Anonymous
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
request service call, could be a bad bearing in the fan
answered 2 years, 11 months ago
MidGaG
Middle Ga
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your fan is making a noise. I would suggest checking the installation to make sure the venting and blower are set up correctly, and check other moveable parts such as the turntable, filters and cooktop light cover to make sure they are installed securely and are clean.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My samsung microwave does not heat up anymore everything else works it is only about 6mo old. What is wrong with it?

asked 3 years, 2 months ago
texasad
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Most likely you need a service call and the electron unit is out. Should be covered under warranty
answered 2 years, 11 months ago
MidGaG
Middle Ga
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. If your microwave does not heat your food when an appropriate setting is selected, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can Microwave #SMH9151S be vented inside?

asked 3 years, 3 months ago
rlucas
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH9151 can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view. When installing the unit in your home, pay special attention to adjusting the blower so it is angled correctly for your desired venting, as described in the installation manual.

Thank you for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Display shows "SE" or "5E"

I have unplugged for a period of time, >5 min., and the unit continues to display it. Nothing works.
asked 3 years, 3 months ago
LeeJ
Sheboygan, WI
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. If the error code returns after you've unplugged it, your microwave will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave displays "-SE-". What do I need to do to fix it?

asked 3 years, 3 months ago
barrel023
Virginia Beach, VA
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

After only three uses, my microwave display shows SE and will not operate. Is there any way to reset this?

This is a new microwave, so obviously I am very disappointed.
asked 3 years, 3 months ago
Wheelman69
Spring Hill, FL
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your new microwave. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is my microwave supposed to have a fan type noise all the time?

My new microwave has a quiet but noticeable noise coming from it all the time. It sounds like a fan is running.
asked 3 years, 5 months ago
SGillett
San Marcos,ca
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH9151 does have an internal fan that is designed to run as long as it needs to in order to cool the internal components of the microwave. It may turn on automatically while the microwave is running or when heat from the cooktop causes the microwave to heat up. It should not run "all the time" however. If yours never seems to turn off, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my microwave turned off while cooking rice. It does not turn back on. need to know where the circuit breaker is at?

asked 3 years, 5 months ago
josiea
ca
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The circuit breaker that may need to be reset would be in your house, not in the microwave. In addition, the SMH9151 should be plugged into a dedicated 20-amp circuit. If yours is, and the microwave will not turn back on once you've reset your home's circuit breaker, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

microwave not heating food

asked 3 years, 6 months ago
Anonymous
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your microwave is not heating your food. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If it still doesn't heat the food when an appropriate setting is selected, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

installation bolt sizes

I just purchased a 1.5 cu Over-range Microwave (SMH9151) but it did not come with the installation hardware package. I need to know the specific size of the two bolts used to hang the microwave from the cabinets above the range.
asked 3 years, 6 months ago
genthem
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your SMH9151 microwave did not come with the installation hardware. Please call 800-SAMSUNG to speak with an agent who can help you obtain the missing parts.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I find a table for my microwave?

asked 3 years, 6 months ago
NormaG
el paso, tx
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, including a new turntable for your SMH9151STE, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can I get a PDF copy of service manual for model number SMH9151STE/XAA

asked 3 years, 7 months ago
service
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, including the service manual for your SMH9151STE/XAA, please visit SamsungParts.com or call 800-627-4368. Samsung recommends having your microwave serviced by a qualified technician to ensure safe and reliable performance. For assistance arranging service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Not sure how to install charcoal filter on smh9151ste

asked 3 years, 7 months ago
suzyspizza
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Detailed instructions for replacing the charcoal filter in your SMH9151STE can be found on page 35 of your user manual which can be downloaded as a pdf file from this website. For information and availability of a replacement filter, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a install kit and instructions

asked 3 years, 7 months ago
leannekendrick
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your SMH9151 microwave was new and missing the installation kit and instructions, please call 800-SAMSUNG to speak with an agent who can help you obtain the missing parts. If the microwave is not new, please visit SamsungParts.com or call 800-627-4368 for information and availability of replacement parts.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have an over the range microwave with a fan that comes on by itself. You cannot shut it off when pushing the button, only by unplugging it.

The unit is only 3 months old.
asked 3 years, 7 months ago
jhash01
Pasadena, Texas
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH9151 fan is designed to come on automatically if needed, as noted on page 18 of the user manual:

"If the temperature becomes too hot around the microwave oven, the fan in the vent hood will automatically turn on at the low setting to cool the oven. The fan will automatically turn off when the oven has cooled down sufficiently. This is an automated process and cannot be turned off."

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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