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Most Recent Questions
Recent Question:
What gives, neither the light nor the vent fan work?
Recent Question:
Is there a stainless steel handle to replace the plastic one?
Recent Question:
Can you set the light to come on and off at specific times?
Questions with Most Recent Answers
Question:
What gives, neither the light nor the vent fan work?
Question:
Is there a stainless steel handle to replace the plastic one?
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Ceramic Enamel Tray and Cooking Racks Dishwasher Safe?

Customer Questions & Answers for
1000W 1.5 cu. ft. OTR Microwave

Customer Questions & Answers:
42 Questions
 | 
47 Answers

Questions & Answers for samsung 1000W 1.5 cu. ft. OTR Microwave

Question

Can the microwave be placed above a gas stove

and are the requirements for the distance above the gas stove different than the electric stove. Thank you
asked 5 years, 1 month ago
KathyM
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I know we did and it seems to be working fine. We (my husband and I) deliberately used the option to vent out of the top of the microwave through a existing vent that goes outside so the combustion products of the gas stove don't linger in the kitchen. See the installation instructions included in the box. We have about 18" from the stove top to the bottom of the microwave; and that is plenty for the pots we usually use, with room to stir and lift pot lids on and off.
answered 3 years, 11 months ago
busybusymom
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
Sure! I usually make sure it is a minimum of 18" above the cooktop or range
answered 4 years, 11 months ago
appliancedoktor
0points
0out of 0found this answer helpful.
Question

What are the dimensions of the oven?

asked 4 years, 9 months ago
kgru
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The dimensions are found in the specifications listing on the store web site; but I measured 16 1/2 " x 29 7/8" x 15 1/4" (h x w x d). The depth is from back of unit to the front of the door; the door handle would add about another 1 1/2 ".
answered 3 years, 11 months ago
busybusymom
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
The SMH9151STE measures 29-7/8" (w) x 16-1/2" (h) x 15-1/16" (d) on the outside. The interior oven cavity dimensions are 19-5/16" (w) x 9-5/8" (h) x 14-3/8" (d).

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My samsung microwave does not heat up anymore everything else works it is only about 6mo old. What is wrong with it?

asked 3 years ago
texasad
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Most likely you need a service call and the electron unit is out. Should be covered under warranty
answered 2 years, 8 months ago
MidGaG
Middle Ga
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. If your microwave does not heat your food when an appropriate setting is selected, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Fan noise

We purchased this microwave in 2010 and when you run it, it makes a loud noise in the fan. It works just has an annoying noise when it runs kinda a whine.
Any possible ways to fix it?
Cindy
asked 2 years, 10 months ago
Anonymous
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
request service call, could be a bad bearing in the fan
answered 2 years, 8 months ago
MidGaG
Middle Ga
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your fan is making a noise. I would suggest checking the installation to make sure the venting and blower are set up correctly, and check other moveable parts such as the turntable, filters and cooktop light cover to make sure they are installed securely and are clean.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is my microwave oven saying SE

my microwave oven is not working it wont start or nothing what should i do
asked 2 years, 10 months ago
Merns
Bronx
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe your unit will need a service call if the SE error won't reset
answered 2 years, 8 months ago
MidGaG
Middle Ga
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

What is the recommended distanc between the cook top and the bottom of the microwave?

asked 4 years, 6 months ago
Edith
Virginia
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The minimum recommended distance from the cooktop to the bottom of the microwave is 14-1/2". Please see the diagram below for other measurements you might find useful in preparing to install your over-the-range microwave.

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to dim the light for the clock? Its way to bright!

smh9151ste
asked 4 years, 4 months ago
Anonymous
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The SMH9151STE does not have a dimming control for the clock display. Perhaps a piece of translucent colored tape would help make the light appear more dim.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get ride of the SE code indicator

We have a less then one year microwave that we seldom use. It is now flashing an SE code indicator. What do we do?
asked 4 years, 1 month ago
Anonymous
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your SMH9151STE is displaying an error code, such as -SE-, cycle the power to the microwave by either unplugging the unit or cycling the circuit breaker. If the error code returns once the power is cycled back on, your microwave will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to turn off the clock display?

We have a stove below the microwave with a different color clock display that is easier to read. We would like to turn one of them off.
asked 3 years, 9 months ago
bkinopks
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The clock display on the SMH9151STE is designed to stay on as long as there is power to the microwave. There is no way to turn it off without cycling the power off by either unplugging the microwave or turning the circuit breaker off.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

hardware bag

One of the mounting screws in the hardware bag was bent and not useable. Can this be sent to me?
It's the long screw that mounts through the bottom of the kitchen cabinet down into the microwave.
asked 3 years, 8 months ago
tmoon
RI
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear that the hardware that came with your microwave was damaged. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a way to turn off the turntable?

asked 3 years, 8 months ago
csjay
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH9151 microwave does not have a way of turning the turntable off.

Thank you for the question,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave has begun making a loud and objectionable buzzing noise when I use it. What can be done please to correct this? Is this a recall item?

asked 3 years, 7 months ago
cjones1
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your microwave is making a loud noise. I would suggest checking the installation to make sure the venting and blower are set up correctly, and check other moveable parts such as the turntable, filters and cooktop light cover to make sure they are installed appropriately. If you are unable to locate the source of the buzzing, please call 800-SAMSUNG to speak with an agent who can help determine whether your microwave will require service.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what size screws come with a Samsung Microwave SMH9151STE?

I bought my microwave at a store i think they gave me the wrong screws for installation. They are going out of business and are unable to help me. I need to try and find some screws at a hardware store to complete my installation.
asked 3 years, 6 months ago
themick82
arizona
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your SMH9151STE does not have the right installation screws. Please call 800-SAMSUNG to speak with an agent who can assist you in obtaining the correct installation hardware.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave suddenly lost power. After pulling and replacing the plug 20 minutes later the microwave started working again

Is there an automatic fuse that resets itself in this over the range microwave? I had been cooking bacon on high for about 5 minutes. The microwave had no power at all, the display went off, the light went off. It is working now but I am worried about using it on high for long periods.
asked 3 years, 6 months ago
Manoa
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your microwave lost power. Please check your home's power supply, and make sure the SMH9151 is plugged into a dedicated 20-amp outlet. If it's plugged into a functioning, dedicated circuit and it loses power again, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave was just 1 year 2 months old, just suddenly lost power, no clock or anything.

I have a dedicated 20 amp outlet for the microwave, already checked the circuit breaker and everything's all working. Already changed the fuse inside but still no power. I hope the's a fix cause its new and just 2 months past the 1 year warranty. Sad.
asked 3 years, 5 months ago
samofmd
MD
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your SMH9151 has stopped working. Please call 800-SAMSUNG to speak with an agent who can help determine the status of the warranty and your service options.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have an over the range microwave with a fan that comes on by itself. You cannot shut it off when pushing the button, only by unplugging it.

The unit is only 3 months old.
asked 3 years, 5 months ago
jhash01
Pasadena, Texas
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH9151 fan is designed to come on automatically if needed, as noted on page 18 of the user manual:

"If the temperature becomes too hot around the microwave oven, the fan in the vent hood will automatically turn on at the low setting to cool the oven. The fan will automatically turn off when the oven has cooled down sufficiently. This is an automated process and cannot be turned off."

Thank you for the question,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a install kit and instructions

asked 3 years, 5 months ago
leannekendrick
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your SMH9151 microwave was new and missing the installation kit and instructions, please call 800-SAMSUNG to speak with an agent who can help you obtain the missing parts. If the microwave is not new, please visit SamsungParts.com or call 800-627-4368 for information and availability of replacement parts.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

installation bolt sizes

I just purchased a 1.5 cu Over-range Microwave (SMH9151) but it did not come with the installation hardware package. I need to know the specific size of the two bolts used to hang the microwave from the cabinets above the range.
asked 3 years, 3 months ago
genthem
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your SMH9151 microwave did not come with the installation hardware. Please call 800-SAMSUNG to speak with an agent who can help you obtain the missing parts.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my microwave turned off while cooking rice. It does not turn back on. need to know where the circuit breaker is at?

asked 3 years, 3 months ago
josiea
ca
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The circuit breaker that may need to be reset would be in your house, not in the microwave. In addition, the SMH9151 should be plugged into a dedicated 20-amp circuit. If yours is, and the microwave will not turn back on once you've reset your home's circuit breaker, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My microwave displays "-SE-". What do I need to do to fix it?

asked 3 years ago
barrel023
Virginia Beach, VA
on 1000W 1.5 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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