The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung

Staff

answered 2 years, 2 months ago

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MsSamsung

SamsungHQ

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answer 2

It was on our big box...outside, by UPC code.

answered 2 years, 2 months ago

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ColoCouple

Castle Rock, CO

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Question

WHERE CAN I FIND THE MODEL ID?

asked 2 years, 6 months ago

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Luckie06

on SMH9151B

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The model code for most Samsung microwaves sold in the U.S. ends with /XAA, so your complete model code should be SMH9151B/XAA. For additional questions regarding product registration, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

the vent does not work

the display reads low and high but vent motor does not work

asked 2 years, 3 months ago

Username

philt14

on SMH9151B

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I'm sorry to hear the vent motor in your SMH9151 is not working properly. Please make sure your microwave is connected to a 120V 20-amp dedicated power supply, and cycle the power by unplugging and replugging or turning the circuit breaker off then on again. If the vent fan will not turn on when you press the Vent Hi/Lo/Off button firmly, your microwave will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

Moisture appears between the glass doors of my microwave after cooking rice and it is still there after 30 minutes.

asked 2 years, 2 months ago

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ellemiller

irmo, sc

on SMH9151B

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Thank you for the question. It is not unusual for condensation to form in the door of the microwave, especially when cooking food with a high water content. This moisture will dissipate over time.

- Ms. Samsung

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answered 2 years, 2 months ago

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MsSamsung

SamsungHQ

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Question

The turntable in our microwave has stopped working

asked 1 year, 7 months ago

Username

jmcghehey

Alliance, Nebraska

on SMH9151B

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The micorwave is covered under Samsungs 1 year warranty. I would contact support to have someone come out to fix it.

Top 250 Contributor

answered 1 year, 5 months ago

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kaglione

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Question

When the microwave is cooking an item it sounds like someone is rattling the moving parts inside

I have taken the round wheeled piece out from under the glass tray and the noise is less noticiable. But the noise is really loud with the piece in place. How can we get rid of the noise? The Microwave used to be whisper quiet.

asked 2 years, 6 months ago

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Anonymous

Shoreview Minnesota USA 55126

on SMH9151B

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I'm sorry to hear your microwave is making a rattling noise. I would suggest cleaning both the roller guide ring (round wheeled piece) and the oven floor, then putting the ring back in place in the microwave. This ring helps to support and guide the glass turntable, and should ideally be in place when the microwave is in use. If the rollers or oven floor are dirty, it may cause the turntable to slip and rotate unevenly, which could cause it to rattle. If you examine the roller guide and find that it is damaged, please visit SamsungParts.com or call 800-627-4368 for information about ordering a new one.

Please confirm that the turntable is resting securely in place, and that the grease filters and other removable parts are secure. If the rattling continues and you are unable to identify the source, please call 800-SAMSUNG for assistance.

Thank you,
Ms. Samsung

Staff

answered 2 years, 6 months ago

Username

MsSamsung

SamsungHQ

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Question

What does --SE-- mean on my microwave?

Tags: problem?

asked 2 years, 5 months ago

Username

Ahop

on SMH9151B

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"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will requre service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

Model # smh915b the paint on inside the top started peeling , is this a recall item ?

asked 1 year, 5 months ago

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ncdrm

on SMH9151B

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answer 1

I'm sorry to hear paint is coming off the interior of your microwave. Please call 800-SAMSUNG to speak with an agent who can help determine whether your microwave will require service and what might be causing this to happen.

- Ms. Samsung

Staff

answered 1 year, 5 months ago

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MsSamsung

SamsungHQ

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Question

got a error code, -se-

got a error code -se-

asked 1 year, 5 months ago

Username

rashby01

on SMH9151B

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I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

insert in a product box said that registration would extend warantee for 3 additional months, is this correct?

purchase date was Sep 11 2010, does registration help to extend warantee up to Dec 11 2011?

Tags: warantee

asked 2 years, 3 months ago

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Ekaterina

cuyahoga falls, oh

on SMH9151B

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answer 1

For questions regarding product registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

why my vent does not work

the display says lo and hi but the motor does not work

Tags: philip

asked 2 years, 3 months ago

Username

philt14

on SMH9151B

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I'm sorry to hear the exhaust vent on your SMH9151 microwave is not working. If the microwave is connected to a dedicated 120V, 20-amp power supply, and the exhaust fan motor does not turn on when you press the Vent Hi/Lo/Off button firmly, your microwave will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

Can I get a new glass tray # DE63-00536A from you?

asked 2 years, 5 months ago

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piano4me

Kansas

on SMH9151B

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answer 1

For information and availability of Samsung parts and accessories for your microwave, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Staff

answered 2 years, 5 months ago

Username

MsSamsung

SamsungHQ

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Question

how do i installe the smh9151b

asked 2 years ago

Username

jimgus

on SMH9151B

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Please follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you for the question,
Ms. Samsung

Staff

answered 2 years ago

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MsSamsung

SamsungHQ

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Question

the manual is for wrong oven and can not figure out where the charcoal filter goes?

Ours is SMH9151B OTR and the book is for SMH9151

Tags: filter information

asked 2 years, 4 months ago

Username

lgchambers

Mabscott, WV

on SMH9151B

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Actually, you do have the correct manual. The SMH9151B is the black version of the SMH9151 (the 'B' simply indicates the color). The charcoal filter should be inserted horizontally into the opening on the front of the microwave, visible once the hidden vent cover is removed. Once inserted, the charcoal filter will rest at an angle.

For further clarification, please call 800-SAMSUNG to speak with an agent or use the Live Chat option on the product support page.

Thank you,
Ms. Samsung

Staff

answered 2 years, 4 months ago

Username

MsSamsung

SamsungHQ

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Question

I need to get a bracket for my microwave. could not find so I am asking for your help.

Bracket for Samsung Microwave SMH9151B.

Thanks for your help.

asked 1 year, 11 months ago

Username

ktrenum

on SMH9151B

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answer 1

Most Samsung microwaves are shipped with the mounting bracket attached to the back of the unit, so please check there first. If your SMH9151 arrived without a mounting bracket, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Staff

answered 1 year, 11 months ago

Username

MsSamsung

SamsungHQ

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Question

NO POWER BUT IT'S DISPLAYED SOMETHING LIKE -S E- OR -5 E- ON SCREEN

NO POWER BUT IT'S JUST DISPLAYED -S E- OR -5 E- ON SCREEN

Tags: no idea

asked 2 years, 3 months ago

Username

MOURRA

on SMH9151B

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I'm sorry to hear you're having this issue with your SMH9151B. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

The unit shuts down and starts beeping and entering data when finished it does not work and leaves 666 on the display

Tags: malfunction

asked 2 years, 3 months ago

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wmplowman

Pomona, Ca

on SMH9151B

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answer 1

I'm sorry to hear you're having an issue with your SMH9151. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Staff

answered 2 years, 3 months ago

Username

MsSamsung

SamsungHQ

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Question

I purchased this microwave on 5/5/11. When I went to use it this morning it is totally dead! No onscreen displays, checked power source.

The power source is fine. What could be the problem? This is quite upsetting to have a microwave 4 months old and have this happen.

Tags: important!!!

asked 1 year, 7 months ago

Username

msmaggie

on SMH9151B

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I'm sorry to hear you're having a problem with your new microwave. If it is plugged into a working, dedicated 20-amp outlet but is not powering on, it will require service to determine what is wrong and fix it. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Staff

answered 1 year, 7 months ago

Username

MsSamsung

SamsungHQ

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Question

displaying SE and wont start

asked 1 year, 7 months ago

Username

gmb118

on SMH9151B

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answer 1

Staff

answered 1 year, 7 months ago

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MsSamsung

SamsungHQ

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Question

Is the SMH9151BE a suitable replacement for MR1352BB?

The MR1352BB is nonfunctioning. It is in a Coachmen RV and needs to be replaced. We were wondering if the above listed would work in its place, and if not, what would be a suitable replacement?

asked 1 year, 6 months ago

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auntysuz63

Ocala, FL

on SMH9151B

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The SMH9151BE is designed to be attached securely to the wall behind it using a bracket that needs to be mounted to the wall with screws, and to the standard 12" cabinet above it using the supplied bolts. The cooktop exhaust can be set up to recirculate filtered air into the room through a hidden vent at the top front section of the microwave, or it can be vented outside through the top or back of the unit. The power requirements are 120V/60 Hz and a dedicated 20-amp circuit. Unlike the MR1352BB, Samsung over the range microwaves, like the SMH9151BE, are not designed specifically for use in an RV. If the electrical and installation requirements are not compatible with your RV, then I would suggest checking with a specialty RV accessory retailer for acceptable alternatives.

Thank you,
Ms. Samsung

Staff

answered 1 year, 5 months ago

Username

MsSamsung

SamsungHQ

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