Looking for Answers about samsung 1000W 1.6 cu. ft. OTR Microwave?

I'm sorry to hear you're having this issue. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service, which Samsung recommends having done by a qualified technician. To initiate the service process, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Yes, this is both safe and normal, especially when cooking food with a high water content. The condensation will dissipate in time.

Thanks for the question,
Ms. Samsung

In order to successfully register your microwave, it's important that the model number and serial number match up in the system. To ensure you have the correct information, please refer to the tag on the inside left wall of the microwave which will show both the complete model and serial number.

For questions about the length and coverage particulars, please contact 800-SAMSUNG to speak with an agent who can assist you.

Thank you for choosing Samsung!
- Ms. Samsung

Please click on this link, then select 'Display Panel', then 'Microwave Is Displaying An Error Code' for instructions on what to do in the event of an error code, such as 'E-13': http://support-us.samsung.com/cyber...

- Ms. Samsung

For information and availability of a replacement glass tray for your SMH8165STE, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung

You're right that the SMH8165STE and SMH8165ST are very similar; the only difference is in the handles. The SMH8165ST has a stainless-look handle, while the handle of the SMH8165STE is black.

- Ms. Samsung

Thank you for the question. The SMH8165STE should come with the exhaust adaptor and damper, but I would suggest visiting your local appliance, home improvement or hardware store to purchase the other parts needed to vent the SMH8165STE outside.

If you don't already have it, you can follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH8165, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung

The charcoal filter is necessary for filtering the recirculated air. Without the filter, any odors, smoke or particles that pass through the grease filter will be circulated back into your room.

Thank you for the question,
Ms. Samsung

Thanks for the question. The internal fans in the microwave are designed to turn on automatically in order to prevent the internal components from overheating. It isn't unusual for it to turn on if, for example, you're using the cooktop beneath it which could cause the bottom of the microwave to heat up. If the humming is from the fan, this is normal. If the humming is caused by the microwave itself turning on, then service may be necessary. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

If the microwave is not powering on and the outlet is working properly, please unplug the microwave (or cycle off the circuit breaker) for several seconds, then cycle it back on again. If the microwave still doesn't work, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

If the turntable in your microwave is not turning smoothly, try cleaning the bottom of the glass tray, as well as the wheel ring and the surface of the microwave itself. Residue can build up over time and cause the wheels on the ring or the glass tray to slip.

Thank you,
Ms. Samsung

I can't tell you whether the fact that the microwave shuts off automatically is related to the crack inside, but I can tell you that it will likely require service if the inside walls are cracked. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in determining whether it does, indeed, require service.

Thank you,
Ms. Samsung

I'm sorry to hear your SMH8165ST shows the Key Short error code, "SE". Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. I would suggest calling 800-SAMSUNG to speak with an agent who may be able to help you determine whether this would be a cost-effective repair.

Thank you,
Ms. Samsung

The SMH8165STE microwave does come with the necessary hardware and wall templates in the box. If the unit was new and these items were missing, please contact 800-SAMSUNG to speak with an agent who can assist you. If the unit you purchased had been opened in the store as a display item, please contact the store to inquire about the missing items. For information on pricing and availability of Samsung parts, please visit samsungparts.com or call 800-627-4368 to speak with an agent.

Installation instructions can be downloaded by clicking here: http://ars.samsung.com/customer/usa...

Thank you for choosing Samsung!
- Ms. Samsung

If the SMH8165STE does not appear to have power, please confirm that it is plugged into an appropriate dedicated outlet that meets the following specifications: 120V, 60 Hz, 20 amps. Try cycling the power by unplugging then replugging the microwave, or turning the circuit breaker off and on. To confirm the outlet is powered, try plugging in a different appliance (like a clock or blender) to see if it works.

If the microwave still doesn't power on, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

At this time, Samsung's over the range microwaves are available in only 30" widths, and we do not have a trim kit available to fill in the gap. I would suggest contacting either the cabinet manufacturer or a kitchen designer for possible solutions.

Thanks for your interest!
- Ms. Samsung

I'm sorry to hear you're having this issue. "SE" is the Key Short error code. If the error code returns after cycling the power, your microwave will likely require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear you're having this issue with your SMH8165STE microwave. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will requre service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear your SMH8165STE is beeping for no apparent reason. If the beeping continues even after pressing the Cancel button and cycling the power, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm not sure exactly what you mean by a "reset" for the microwave, and it would be helpful to know what type of issue you're having. The closest to a "reset" would probably be to cycle the power to your SMH8165ST by unplugging the microwave or turning the circuit breaker off then on again. If you had an error code, and the code returns after cycling the power, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung