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Most Recent Questions
Recent Question:
The interior light does not stay on, and blinks. What can I do to fix this?
Recent Question:
How do you stop the turntable from roating?
Recent Question:
Is there a filler kit for 36 inch microwave installation
Recent Question:
why is a quality product like yours so noisy when running? I replaced a GE Profile with the Samsung microwave.
Recent Question:
What gives, neither the light nor the vent fan work?
Questions with Most Recent Answers
Question:
The interior light does not stay on, and blinks. What can I do to fix this?
Question:
How do you stop the turntable from roating?
Question:
Is there a filler kit for 36 inch microwave installation
Question:
why is a quality product like yours so noisy when running? I replaced a GE Profile with the Samsung microwave.

Customer Questions & Answers for
1000W 1.6 cu. ft. OTR Microwave

Customer Questions & Answers:
64 Questions
 | 
70 Answers

Questions & Answers for samsung 1000W 1.6 cu. ft. OTR Microwave

Question

Samsung microwave smh8165. Beverage Cycle. E-13 appears on display after the cycle ends.

I have a Samsung microwave smh8165. When starting the oven with the "Beverage" key, the oven runs normally. After finishing, the display reads E-13. Is this an error code? What does it mean?
asked 3 years, 4 months ago
djgiesbrecht
Oregon
on 1000W 1.6 cu. ft. OTR Microwave
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
E-13 is a sensor error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does this rear vent or top vent?

asked 4 years, 11 months ago
dchristian999
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
Vents out the top
answered 1 year, 11 months ago
HapEwithIt
Montana
0points
0out of 0found this answer helpful.
answer 2
top vent
answered 3 years, 11 months ago
rosadab
amarillo
0points
0out of 0found this answer helpful.
answer 3
The SMH8165 can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view. To review the downloadable installation instructions, please click here: http://ars.samsung.com/customer/usa...

Thanks for your interest!
- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 4
Top vent
answered 4 years, 11 months ago
basketmeadows
virginia
0points
0out of 0found this answer helpful.
Question

What is the minimum height above the range that the OTR microwave can be installed?

The manual says 30". That seems extremely high. I am of average height and that would make it near impossible to view food in the microwave. I have been in friend's homes and their microwaves are at eye level. Our cabinets are at 36" above our new Samsung range, so we would have to return the mircrowave if this is the case. Waiting to hear from you before installing.
asked 3 years, 6 months ago
cestrick
Waycross, GA
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
For safety, the microwave must be a specific distance above the stove. If your microwave would be too high for you to use, perhaps a countertop unit would meet your needs.
answered 3 years, 5 months ago
sandy84
Phoenix, AZ
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. Please refer to the attached updated image illustrating the recommended installation measurements for the SMH8165ST and other Samsung over the range microwaves. The 30" height is based on the standard distance from the cooktop to the bottom of the cabinet. If the microwave attaches to the bottom of the cabinet, then the bottom of the unit would sit at 13-1/2" above the cooktop.

If the bottom of your cabinet is 36" above your cooktop, then the bottom of the microwave would be 19-1/2" above it unless you added another shelf between the cabinet and the cooktop to mount the microwave from.

I hope this helps to clarify your installation options,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

unit has no power / outlet is hot ?

asked 2 years, 10 months ago
sowinski
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check breaker and make sure amperage is correct for microwave
answered 1 year, 11 months ago
HapEwithIt
Montana
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having a problem with your microwave. Please make sure it's plugged into a dedicated 20-amp outlet that's working correctly. If it still won't power on, service may be necessary to determine why. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to install

asked 2 years, 4 months ago
debcar144
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Use template, secure bracket to stud(s) in wall. Plug into dedicated 20A circuit. Enjoy
answered 1 year, 11 months ago
HapEwithIt
Montana
0points
0out of 0found this answer helpful.
answer 2
Here is a guide to show you different aspects of the install process:
http://bit.ly/SamsungMicrowaveInstall
Thanks for choosing Samsung!
answered 2 years, 4 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

When the microwave is in use SMH8165, how fast does the turntable turn? and when in use is the fan supposed to sound as though it's churning??

asked 4 years, 8 months ago
scheaffer
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I cannot comment on the speed at which the turntable rotates, but I can tell you that it is normal for the sound of the fan to fluctuate somewhat depending on the cooking selection. If you feel your microwave is making an abnormal noise, it may be best to have a technician look at it. For your convenience, you may click here to fill out an online service request: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

microwave smh 8165

what is the warranty lenght also on the magnetron
asked 4 years, 7 months ago
hammer
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The manufacturer's warranty on the SMH8165ST is one year on parts and labor, and 10 years on parts for the magnetron. The detailed warranty information can be found on page 40 of the User Manual, which can be downloaded from the following page: http://tinyurl.com/y8nclr7

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to mount microve?

Is it necessary to mount to top cabinet and wall. Lowes sales person told me it only mounted to wall.
asked 4 years, 5 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. To secure the over the range microwave properly, it should be attached to both the wall and the cabinet above it. The wall mounting bracket and bolts for attaching it to the cabinet are included. For detailed installation instructions, please click on this link: http://ars.samsung.com/customer/usa...

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a bracket to hang this microwave. One was not supplied. Could you please send me one. Please confirm my email. Thanks....Ray

asked 4 years, 7 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're missing the bracket. Please call 800-SAMSUNG to speak with an agent who will be happy to help you. Be sure to have your model and serial number handy when you call. Thank you.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Problems with microwave shorting out?

I have had this microwave less than a year. Using it the other day I was in the middle of cooking a tv dinner when it seems to have shorted out. Let me explain.

When I set time the cook time and pressed start, it tried to power on but immediately stopped. The display went to all stars and than it asked me to reset the time. I reset the time and tried to cook again but the cycle repeated. Odd it was just operating fine a minute ago. Keep in mind the fan and range light still work. Do you have any idea what could be causing this problem and is there an easy fix?

Can't find my user manual so you are my next step for troubleshooting the problem.
Thanks for your time.
-Louise
asked 4 years, 6 months ago
Anonymous
Phoenix
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The below image is excerpted from page 38 of the User Manual, offering troubleshooting suggestions for this type of problem. If, after trying these tips, you continue to experience this issue, your microwave may require service. You can request service from Samsung by clicking the link below, or calling 800-SAMSUNG to speak with an agent.

Click here to submit an Online Service Request: http://www.samsung.com/us/support/o...

Please be aware that you can also download a copy of the User Manual from this page: http://www.samsung.com/us/support/d...

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does it come with a charcoal filter?

asked 4 years, 3 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the SMH8165ST does come with a charcoal filter.

Thank you for your interest,
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how is samsung smh8165st mounted?

is mounting done under cabinet or attached to back wall?
asked 4 years, 9 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Brackets attach both to the back wall and under the cabinets. The primary mounting brackets attach to the back wall, and there are support brackets that attach to the cabinet above the microwave. To download detailed instructions, click here: http://ars.samsung.com/customer/Dow...

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do you have an installation manual on line for 8165ST microwave?

asked 4 years, 8 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can click here for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I purchase a stainless steel door trim for a smh8165

asked 4 years, 8 months ago
nova
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest contacting Samsung Parts at 800-627-4368 or visit http://www.samsungparts.com/ to try to find what you're looking for.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it possible to download a rearwall template

We took down the microwave and re-tiled the back wall but now don't have the template for marking where the holes should be drilled for the bottom bracket. It it possible to download one? If not are there more accurate dimensions that can be used to determine proper placement.
asked 4 years, 2 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not have the wall or cabinet templates available for download. These items are currently available only as packaged with new microwaves.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Under-cabinet range/work surface lamp(s)

The two small light bulbs mounted on the underside of this microwave do not supply adequate illumination for the top of my range. Are there any other options available that would provide more work surface light/brightness...??
asked 4 years ago
Brucemac1
Troy, MI
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH8165 over the range microwave is designed to use a maximum 40-watt bulb. If additional lighting is needed, it would be necessary to supply it from a source outside of the microwave unit.

We appreciate the feedback which I will share with the appropriate team members.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need an owners operating manual--NOW

asked 4 years ago
Rozann
home
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please click on the following link to download a pdf of the User Manual for the SMH8165 over the range microwave: http://downloadcenter.samsung.com/c...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Purchased Microwave new in May. Now we get -SE- error and can't use it. How do we fix it?

Image(s)
User submitted image
asked 3 years, 11 months ago
jjmiyazato
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your SMH8165 microwave has an error code, try cycling the power by unplugging it or turning the circuit breaker off then on again. If the code returns, your unit will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can i find istallation instructions for SMH8165ST? I need the templates for the wall and cabinet measurements please

asked 3 years, 11 months ago
brock40
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The wall and cabinet mounting templates come packaged in the box with the new units. The installation instructions are also available as a downloadable pdf from this link: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

purchased 11-29-09 - display reads 5E - I have reset circuit breaker and unplugged - still won't work. What is my next step?

asked 3 years, 11 months ago
Anonymous
32159
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The code SE is the "key short" error code. The next step, since you've already reset the circuit breaker, is to contact Samsung for service by calling 800-SAMSUNG or submitting an online service request form through the link on the product support page.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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