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1000W 1.6 cu. ft. OTR Microwave

Customer Questions & Answers for
1000W 1.6 cu. ft. OTR Microwave

Customer Questions & Answers:
63 Questions
 | 
69 Answers

Questions & Answers for samsung 1000W 1.6 cu. ft. OTR Microwave

Question

Samsung microwave smh8165. Beverage Cycle. E-13 appears on display after the cycle ends.

I have a Samsung microwave smh8165. When starting the oven with the "Beverage" key, the oven runs normally. After finishing, the display reads E-13. Is this an error code? What does it mean?
asked 2 years, 10 months ago
djgiesbrecht
Oregon
on 1000W 1.6 cu. ft. OTR Microwave
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
E-13 is a sensor error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does this rear vent or top vent?

asked 4 years, 5 months ago
dchristian999
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
Vents out the top
answered 1 year, 5 months ago
HapEwithIt
Montana
0points
0out of 0found this answer helpful.
answer 2
top vent
answered 3 years, 4 months ago
rosadab
amarillo
0points
0out of 0found this answer helpful.
answer 3
The SMH8165 can be set up to vent outside from the rear or top of the unit, or filtered air can be recirculated into the room from vents located in the front that are concealed from view. To review the downloadable installation instructions, please click here: http://ars.samsung.com/customer/usa...

Thanks for your interest!
- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 4
Top vent
answered 4 years, 5 months ago
basketmeadows
virginia
0points
0out of 0found this answer helpful.
Question

how to install

asked 1 year, 10 months ago
debcar144
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Use template, secure bracket to stud(s) in wall. Plug into dedicated 20A circuit. Enjoy
answered 1 year, 5 months ago
HapEwithIt
Montana
0points
0out of 0found this answer helpful.
answer 2
Here is a guide to show you different aspects of the install process:
http://bit.ly/SamsungMicrowaveInstall
Thanks for choosing Samsung!
answered 1 year, 10 months ago
SamsungTech13
0points
0out of 0found this answer helpful.
Question

What is the minimum height above the range that the OTR microwave can be installed?

The manual says 30". That seems extremely high. I am of average height and that would make it near impossible to view food in the microwave. I have been in friend's homes and their microwaves are at eye level. Our cabinets are at 36" above our new Samsung range, so we would have to return the mircrowave if this is the case. Waiting to hear from you before installing.
asked 3 years ago
cestrick
Waycross, GA
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
For safety, the microwave must be a specific distance above the stove. If your microwave would be too high for you to use, perhaps a countertop unit would meet your needs.
answered 2 years, 11 months ago
sandy84
Phoenix, AZ
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. Please refer to the attached updated image illustrating the recommended installation measurements for the SMH8165ST and other Samsung over the range microwaves. The 30" height is based on the standard distance from the cooktop to the bottom of the cabinet. If the microwave attaches to the bottom of the cabinet, then the bottom of the unit would sit at 13-1/2" above the cooktop.

If the bottom of your cabinet is 36" above your cooktop, then the bottom of the microwave would be 19-1/2" above it unless you added another shelf between the cabinet and the cooktop to mount the microwave from.

I hope this helps to clarify your installation options,
Ms. Samsung
Image(s)
User submitted image
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

unit has no power / outlet is hot ?

asked 2 years, 3 months ago
sowinski
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Check breaker and make sure amperage is correct for microwave
answered 1 year, 5 months ago
HapEwithIt
Montana
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having a problem with your microwave. Please make sure it's plugged into a dedicated 20-amp outlet that's working correctly. If it still won't power on, service may be necessary to determine why. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a bracket to hang this microwave. One was not supplied. Could you please send me one. Please confirm my email. Thanks....Ray

asked 4 years, 1 month ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're missing the bracket. Please call 800-SAMSUNG to speak with an agent who will be happy to help you. Be sure to have your model and serial number handy when you call. Thank you.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Problems with microwave shorting out?

I have had this microwave less than a year. Using it the other day I was in the middle of cooking a tv dinner when it seems to have shorted out. Let me explain.

When I set time the cook time and pressed start, it tried to power on but immediately stopped. The display went to all stars and than it asked me to reset the time. I reset the time and tried to cook again but the cycle repeated. Odd it was just operating fine a minute ago. Keep in mind the fan and range light still work. Do you have any idea what could be causing this problem and is there an easy fix?

Can't find my user manual so you are my next step for troubleshooting the problem.
Thanks for your time.
-Louise
asked 4 years ago
Anonymous
Phoenix
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The below image is excerpted from page 38 of the User Manual, offering troubleshooting suggestions for this type of problem. If, after trying these tips, you continue to experience this issue, your microwave may require service. You can request service from Samsung by clicking the link below, or calling 800-SAMSUNG to speak with an agent.

Click here to submit an Online Service Request: http://www.samsung.com/us/support/o...

Please be aware that you can also download a copy of the User Manual from this page: http://www.samsung.com/us/support/d...

- Ms. Samsung
Image(s)
User submitted image
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The door handle is breaking on a less than year old model, how do I remove the door to tighten or inspect the handle?

It is the bottom of the door handle (pulling away from door) and, and the exterior casing is also falling off. The handle appears faulty, but I failed to register the product when we moved in and had it installed. So, how can I inspect the door to see if it is a loose handle, or if it needs to be repaired?
asked 3 years, 4 months ago
agordon
Perinton , NY
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG or use the Live Chat button on the product support page to contact an agent who can help you determine how to resolve the issue with your handle.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Can I purchase a stainless steel door trim for a smh8165

asked 4 years, 2 months ago
nova
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest contacting Samsung Parts at 800-627-4368 or visit http://www.samsungparts.com/ to try to find what you're looking for.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

purchased 11-29-09 - display reads 5E - I have reset circuit breaker and unplugged - still won't work. What is my next step?

asked 3 years, 5 months ago
Anonymous
32159
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The code SE is the "key short" error code. The next step, since you've already reset the circuit breaker, is to contact Samsung for service by calling 800-SAMSUNG or submitting an online service request form through the link on the product support page.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how install microwave over ranger

manual installation microwave over ranger with model SMH8165ST.
asked 3 years, 4 months ago
alohabreak
oregon
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please follow this link for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thank you!
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My new control panel isn't working

any cost to fix it
asked 3 years, 4 months ago
mac89
2258 Laurel Oak Dr, Howell, MI 48855
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your control panel is not working. Please try unplugging the microwave, or cycle the power by turning the circuit breaker off then on again. If the control panel still isn't working, please call 800-SAMSUNG to speak to an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I replace the door handle?

The door handle of the microwave was broke and I am trying to replace it but it seems that I need to alter the interior of the door in order to do that, what would be the proper way to replace the door handel
asked 2 years, 7 months ago
earias
78504
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Samsung recommends having the handle replaced by a qualified technician to ensure the door seals correctly. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Incorrect model shown - Correct model is smh1816s

I just purchased a samsung model smh1816s microwave. The technician who installed it could not figure out how to install the charcoal filter that came with it and assumed it had been enclosed for another model. I am wondering if it can be inserted behind the vent grill and if so how do i remove the vent grill at the top of the oven? He took the installation instructions with him so I don't have that to help me,
asked 2 years, 7 months ago
cobalt23
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Instructions for installing or replacing the charcoal filter can be found on page 22 of your SMH1816S user manual. The manual should have come packaged with your microwave, but can also be downloaded as a pdf file from this website for easy reference. You'll see that the charcoal filter should be installed behind the vent grill, and doing so requires removing the 2 screws on the top of the grill, then sliding it to the left and pulling it straight out. Please refer to the attached image of the grill from a similar model showing one of the hooks that holds the grill in place when installed; these hooks are the reason the grill needs to slide to the left before being pulled straight out.

With regard to the installation instructions, these too can be downloaded from this website through the following link: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH1816S, though it is important to confirm the blower is angled appropriately for your desired venting.

- Ms. Samsung
Image(s)
User submitted image
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Microwave shuts off (no power) after heating up foods. What is causing this?

SMH8165ST
asked 3 years, 2 months ago
Anonymous
Severn, MD
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest checking your power supply to make sure the SMH8165 is connected to a dedicated 120-volt 20-amp circuit. If it is connected to an appropriate power supply but loses power after heating food, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Microwave Model SMH8165ST Display Window has SE and no buttons will work?

asked 2 years, 7 months ago
galocaan4
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

re: microwave model number SMH8165ST, what do we need to buy to install the vent?

asked 2 years, 8 months ago
cristi12508
seattle, wa
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. The SMH8165ST comes with the parts necessary to adjust the blower and adapter for outside venting or to recirculate filtered air back into the room. If you intend to have it vent outside, I would suggest visiting your local appliance, home improvement or hardware store for help choosing the appropriate vent duct system to meet your needs. Please refer to the installation guide, which can be downloaded through the following link, for the specifications depending on whether you plan to vent through the wall behind the microwave or through the cabinets above it: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH8165ST, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

microwave light

light goes on and off with out pushing the button only a year old and a se comes on and you cant use it at all what can i do
asked 2 years, 8 months ago
mac20
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my handle broke on my microwave, how do I get a new handle?

Modle # SMH8165ST
asked 2 years, 8 months ago
proline20
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear the handle broke on your SMH8165ST. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this issue.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what does it mean when SE comes up on your microwave and you can not get the microwave to start

microwave is not working
asked 2 years, 7 months ago
18tori
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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