Thanks for the question. The below image is excerpted from page 38 of the User Manual, offering troubleshooting suggestions for this type of problem. If, after trying these tips, you continue to experience this issue, your microwave may require service. You can request service from Samsung by clicking the link below, or calling 800-SAMSUNG to speak with an agent.
Click here to submit an Online Service Request: http://www.samsung.com/us/support/o...
Please be aware that you can also download a copy of the User Manual from this page: http://www.samsung.com/us/support/d...
- Ms. Samsung
answered 3 years, 1 month ago