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Customer Questions & Answers for
1000W 1.6 cu. ft. OTR Microwave

Customer Questions & Answers:
40 Questions
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40 Answers

Questions & Answers for samsung 1000W 1.6 cu. ft. OTR Microwave

Question

My model SMH8165B has a code "SE" and not allowing me to use any buttons

We have unplugged the unit and then plugged in - message says "enjoy....." then reverts to the "SE" code and beeps. After a few minutes, with the "SE" code still flashing, the unit will beep again.
asked 3 years, 4 months ago
piratemother
Wilmington, NC
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
"SE" is the Key Short error code. If the error code returns after cycling the power, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a replacement part to allow the vent to go out the front?

I purchased this microwave today and didn't realize until it was installed the vent is covered by the top of the cabinet. Is there a replacement part or do I need to return it for a different model? Do you offer a front vent?
asked 3 years, 11 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Please refer to the Installation instructions included in the box. There is a procedure listed to change the direction of the vent blowers from top or rear to the front of the unit. No additional part is needed. I wanted to use the top vent option; but it looks easy enough to accomplish with basic tools and a little dexterity. After you get the air flow direction changed, you would need to install the carbon filter (filter is in the box and instructions are in the Installation booklet) to reduce the amount of stuff you would be blowing back into your kitchen.
answered 3 years, 11 months ago
busybusymom
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
The SMH8165B can be set up to recirculate air into the room from vents located in the front that are concealed from view, or to vent outside from the rear or top of the unit. The installation guide which came with your microwave includes instructions on how to set the unit up to vent inside. All parts necessary for installing should have been included.

Instructions can also be downloaded as a pdf file from this link (see page 20 for step by step instructions for adapting the microwave blower for recirculation): http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What would cause power loss?

About an hour ago, our SMH8165B microwave oven became very, very hot & stopped working. My wife had intended to use just the timer option, but she may have had the microwave on - with nothing in the oven cavity.

Is there any hope for resurrecting the microwave - what about warranty - we purchased it just over eleven months ago? We would like to just replace with a Samsung MODEL SMH9187B - maybe with a bit of a price break/rebate - as the warranty is less than a year old and we are very honest people - as you can tell from our tale of woe above. Thanks.
asked 3 years, 11 months ago
Anonymous
Little Silver, NJ
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your microwave is no longer working properly. Running it without anything inside can damage the unit. Please call 800-SAMSUNG to speak with an agent about your service options and regarding warranty questions.

Thank you!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

XAA,XAC suffixes don't appear on my microwave's model number, but I had to pick one at random in order to register my product. Not helpful.

asked 3 years, 10 months ago
peioraxdofuipeo
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The "XAA" suffix is used for most models sold in the U.S. For assistance with product registration, feel free to use the Live Chat button on the product support page, or call 800-SAMSUNG, to speak with an agent who will be happy to help.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Please confirm model code for this product - I could not find it in the literature or on the product.

asked 3 years, 8 months ago
cyirl
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you hang an over the range fan/microware without a cabinet above it?

asked 3 years, 8 months ago
lovelljn
ELLSWORTH
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SMH8165 and other Samsung over the range microwaves require both an upper surface and the rear wall in order to attach the brackets to support the weight of the microwave.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

ONE AND I DON'T KNOW WHAT YOU MEAN

I HAVE ALREADY PUT THE SERIAL NUMBER DOWN AND YOU DON'T SEEM TO ACCEPT IT.
asked 3 years, 7 months ago
wb4rex
SUMMERVILLE, GA.
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

SECOND REQUEST – MICROWAVE MALFUNCTION

Getting an “—SE—“ code on the display will not allow any input on controle panel. Unplugged waited plugged back in then lights kept coming on and off.
asked 3 years, 4 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
"SE" is the Key Short error code. If an error code returns after you've tried cycling the power, or the controls are not working properly, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the door steam?

We have had our SMH8165B over the range microwave for 2 days. Using it yesterday a layer of fog/steam built up between the two glass panels of the door. I dont think that this is normal or should happen. Do we need to exchange it?
asked 3 years, 4 months ago
madsent
north liberty
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If condensation forms on the door of the microwave, this is normal, especially when cooking food with a high water content. The condensation will dissipate in time.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My smh8165b is also showing se and not allowing use. Help?

asked 3 years, 4 months ago
tbviton
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my microwave is getting an error code (SE) what does that mean?

asked 3 years, 4 months ago
chuntisari
on 1000W 1.6 cu. ft. OTR Microwave
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What size screws go with my microwave? There were not any with it??

asked 3 years, 1 month ago
jesredwing
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of replacement parts or an installation kit for your SMH8165, please visit SamsungParts.com or call 800-627-4368.

If this microwave was brand new, and the screws were missing from the box, please call 800-SAMSUNG to speak with an agent who may be able to send them to you at no charge.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Came home from vacation, MW doesn't work, viewscreen says: -SE-

Unplugging and restarting doesn't help. Tried circuit breaker off, then on, no help. Please advise. Model Number is SMH8165B, Serial Number is: J4KG7MOZ800065F, and FCC ID is: A3LMO4150N. Unit was purchased new from Sears in October 2010.
asked 3 years ago
JTPMD58
Saratoga Springs, NY
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. If the error code returns after cycling the power, your microwave will require service to properly diagnose the cause of the error code and how to fix it. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I find installation instructions for your over oven microwaves including ducting information?

asked 3 years ago
dshcs
Fort Myers
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH8165, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a new fuse for my SMH8165. Where is it located in the microwave? Also, do you have the part #?

asked 3 years ago
haymaker99
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If your microwave is not working properly, Samsung recommends having it serviced by a qualified technician to ensure it is done properly and safely. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I find my code?

I could not find anything that said XAA or XAC on my product. I just picked XAA so I could register.
asked 2 years, 11 months ago
tscagliarini
Laurel, MD
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you by confirming the model code for your particular unit.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what does code SE mean?

asked 2 years, 11 months ago
Elle10
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My microwave just out of the blue started flashing se and none of the buttons will work

asked 2 years, 11 months ago
jlad31
on 1000W 1.6 cu. ft. OTR Microwave
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Microwave not working properly

It is flashing SE. What does this mean?
asked 2 years, 10 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My micro came up with "se" where the clock is the light went out and the micro would not work it came back on 2 days later .

Can you tell me why and what to do if it dose.
asked 2 years, 10 months ago
Hotwired626
Upper Darby pa 19082
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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