Search Samsung

Looking for Answers about samsung 1000W 1.6 cu. ft. OTR Microwave?

Choose a Category
3D(Q:52 A:44)
3D Accessories(Q:442 A:550)
A/V Receivers(Q:117 A:72)
AT&T(Q:24345 A:25964)
AT&T Tabs(Q:510 A:595)
AV Cable(Q:2 A:0)
Adapters(Q:54 A:40)
Air Conditioners(Q:35 A:15)
All-in-One PCs(Q:57 A:48)
Alltel(Q:162 A:173)
AppstoreApps(Q:636 A:259)
BL Series(Q:26 A:4)
Batteries(Q:13 A:11)
Batteries & Covers(Q:72 A:70)
Battery(Q:13 A:0)
Black Toner(Q:2 A:0)
Black Toner(Q:2 A:0)
Blu-ray Systems(Q:2054 A:854)
Bluetooth Headsets(Q:219 A:160)
Bluray Players(Q:14449 A:5429)
Boost(Q:1271 A:1361)
Bottom Freezer(Q:580 A:596)
Broadcast HD(Q:7 A:2)
Bundles(Q:1 A:0)
CRT(Q:10 A:4)
CRT TV(Q:75 A:1)
Cables(Q:15 A:15)
Cases(Q:15 A:8)
Cases & Holsters(Q:13 A:8)
Central Station(Q:57 A:33)
Chargers(Q:40 A:30)
Chargers(Q:16 A:12)
Chromebook(Q:82 A:25)
Chromebox(Q:5 A:4)
Classroom(Q:11 A:0)
Color Laser Printers(Q:1068 A:214)
Combo(Q:641 A:59)
Combo TV(Q:26 A:0)
Conference Room(Q:7 A:1)
Cricket(Q:854 A:783)
Cyan Toner(Q:1 A:0)
DLP TV(Q:3919 A:396)
DRAM(Q:21 A:9)
DVD Camcorders(Q:71 A:4)
DVD Players(Q:212 A:14)
DVD Systems(Q:25 A:16)
Data Cables(Q:25 A:12)
Desktop Docks(Q:28 A:13)
Digital Memory(Q:117 A:6)
Digital Phones(Q:1 A:0)
Dishwashers(Q:615 A:681)
Docks(Q:23 A:6)
Dryers(Q:1599 A:1711)
DualView Dual LCD(Q:673 A:186)
Electric Ranges(Q:384 A:430)
External HDD(Q:1 A:0)
External ODD(Q:63 A:1)
Extras(Q:1 A:0)
Four Door(Q:67 A:75)
French Door(Q:1899 A:1950)
Full HD(Q:8 A:0)
Galaxy Players(Q:544 A:472)
Gas Ranges(Q:91 A:113)
Generic CDMA(Q:121 A:124)
HDD Memory(Q:7 A:0)
HDMI Cable(Q:4 A:0)
HDTV Tuners(Q:41 A:15)
HELIO(Q:6 A:6)
Hi8 Camcorders(Q:51 A:1)
High Definition(Q:389 A:96)
Home Theater Systems(Q:3119 A:1043)
Hospitality TVs(Q:6 A:2)
Imaging Units(Q:1 A:0)
Imaging Units(Q:1 A:1)
Induction(Q:104 A:120)
Induction Hybrid(Q:24 A:24)
Internal ODD(Q:93 A:3)
Jitterbug(Q:1 A:1)
Keyboards(Q:58 A:40)
L Series(Q:63 A:4)
LCD(Q:44 A:4)
LCD(Q:2656 A:679)
LCD(Q:42 A:4)
LCD TV(Q:16388 A:6276)
LCD-Monitors(Q:10 A:4)
LED(Q:538 A:331)
LED Backlit(Q:5 A:0)
LED Lighting(Q:8 A:8)
LED TV(Q:19798 A:12212)
LED-monitors(Q:88 A:36)
Laptops(Q:44 A:46)
Lenses(Q:4 A:3)
MP3 Players(Q:440 A:54)
Memory Cards(Q:2 A:2)
Metro PCS(Q:592 A:642)
Microwaves(Q:1106 A:1180)
Mini DV(Q:224 A:11)
NV Series(Q:34 A:5)
Netbooks(Q:10 A:0)
Netbooks(Q:723 A:181)
Notebooks(Q:439 A:233)
OfficeServ(Q:1 A:1)
Open/Generic GSM(Q:573 A:648)
Paper Handling(Q:1 A:0)
Pedestals(Q:10 A:8)
Plasma(Q:7 A:1)
Plasma TV(Q:7780 A:4240)
Pocket Cams(Q:99 A:53)
Point-and-Shoot(Q:1571 A:644)
Portable(Q:60 A:7)
Portables(Q:13 A:0)
Premium(Q:41 A:12)
Qwest(Q:16 A:19)
Ranges(Q:1 A:1)
Recordable(Q:79 A:4)
Routers(Q:6 A:4)
S Series(Q:116 A:41)
Series 5(Q:52 A:69)
Series 9(Q:25 A:34)
Side Vent Kit(Q:6 A:5)
Side by Side(Q:1126 A:1161)
Skype TV Camera(Q:8 A:9)
SlimFit HDTV(Q:233 A:11)
Solid State Drives(Q:418 A:375)
Sound Bars(Q:1017 A:297)
Sprint(Q:7686 A:8430)
Sprint Tabs(Q:584 A:662)
Standard Definition(Q:480 A:61)
Stylus(Q:4 A:2)
T-Mobile(Q:7835 A:8491)
T-Mobile Tabs(Q:555 A:634)
TV Cameras(Q:45 A:34)
TV Remote(Q:160 A:67)
Thin Client(Q:5 A:1)
Toner Waste Unit(Q:1 A:0)
Top Load Washers(Q:43 A:62)
Touch Screen(Q:10 A:1)
TracFone(Q:2513 A:2588)
Trumpet Mobile(Q:2 A:2)
US Cellular(Q:1156 A:1236)
US Cellular Tablets(Q:234 A:246)
Ubigate Routers(Q:1 A:0)
Ultra Mobile PCs(Q:38 A:12)
Vehicle Docks(Q:56 A:47)
Verizon Wireless(Q:12484 A:13407)
Video Wall(Q:3 A:0)
Virgin Mobile(Q:7 A:11)
Wall Mount(Q:53 A:13)
Washers(Q:2752 A:3203)
Water Filters(Q:15 A:15)
Wi-Fi(Q:467 A:195)
Wi-Fi Tabs(Q:4348 A:2686)
Wired Headsets(Q:18 A:9)
Wireless Keyboard(Q:18 A:20)
XM Players(Q:6 A:0)
Yellow Toner(Q:1 A:0)
Zero Client(Q:7 A:0)
neXus(Q:2 A:2)
Shop now at Samsung
or
Choose a Category
Most Recent Questions
Recent Question:
Please give the external dimensions of Microwave SMH1713B/XAA
Recent Question:
Why does my microwave shut down when cooking food with high moisture.
Recent Question:
As of late my microwave is crippling my home wifi signal. I'm being told it could be a radiation leak. Is there any truth to this?
Recent Question:
Ceramic Enamel Tray and Cooking Racks Dishwasher Safe?
Questions with Most Recent Answers
Question:
Why does my microwave shut down when cooking food with high moisture.
Question:
Please give the external dimensions of Microwave SMH1713B/XAA
Question:
As of late my microwave is crippling my home wifi signal. I'm being told it could be a radiation leak. Is there any truth to this?
Question:
Why does the site keep asking me to complete my registration?

Customer Questions & Answers for
samsung 1000W 1.6 cu. ft. OTR Microwave

Customer Questions & Answers:
40 Questions
 | 
40 Answers

Questions & Answers for samsung 1000W 1.6 cu. ft. OTR Microwave

Question

My model SMH8165B has a code "SE" and not allowing me to use any buttons

We have unplugged the unit and then plugged in - message says "enjoy....." then reverts to the "SE" code and beeps. After a few minutes, with the "SE" code still flashing, the unit will beep again.
asked 2 years, 11 months ago
piratemother
Wilmington, NC
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
"SE" is the Key Short error code. If the error code returns after cycling the power, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a replacement part to allow the vent to go out the front?

I purchased this microwave today and didn't realize until it was installed the vent is covered by the top of the cabinet. Is there a replacement part or do I need to return it for a different model? Do you offer a front vent?
asked 3 years, 7 months ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Please refer to the Installation instructions included in the box. There is a procedure listed to change the direction of the vent blowers from top or rear to the front of the unit. No additional part is needed. I wanted to use the top vent option; but it looks easy enough to accomplish with basic tools and a little dexterity. After you get the air flow direction changed, you would need to install the carbon filter (filter is in the box and instructions are in the Installation booklet) to reduce the amount of stuff you would be blowing back into your kitchen.
answered 3 years, 7 months ago
busybusymom
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
The SMH8165B can be set up to recirculate air into the room from vents located in the front that are concealed from view, or to vent outside from the rear or top of the unit. The installation guide which came with your microwave includes instructions on how to set the unit up to vent inside. All parts necessary for installing should have been included.

Instructions can also be downloaded as a pdf file from this link (see page 20 for step by step instructions for adapting the microwave blower for recirculation): http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is not a model code on inside label of microwave

Your registration questions first asks the model number which i got from inside label of microwave, it then asks for the model code which is not on the inside label. Since question cannot be bypassed on registration and I couldn;t the the model code anywhere, I slected the first model code listed (/AA), Where is the model code for the microwave located?
asked 3 years, 6 months ago
RetBlue
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The model code for your Samsung microwave purchased in the U.S. usually does end in the /XAA letters. For questions and assistance with product registration, please feel free to call 800-SAMSUNG to speak with an agent who would be happy to help.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What would cause power loss?

About an hour ago, our SMH8165B microwave oven became very, very hot & stopped working. My wife had intended to use just the timer option, but she may have had the microwave on - with nothing in the oven cavity.

Is there any hope for resurrecting the microwave - what about warranty - we purchased it just over eleven months ago? We would like to just replace with a Samsung MODEL SMH9187B - maybe with a bit of a price break/rebate - as the warranty is less than a year old and we are very honest people - as you can tell from our tale of woe above. Thanks.
asked 3 years, 6 months ago
Anonymous
Little Silver, NJ
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I'm sorry to hear your microwave is no longer working properly. Running it without anything inside can damage the unit. Please call 800-SAMSUNG to speak with an agent about your service options and regarding warranty questions.

Thank you!
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

XAA,XAC suffixes don't appear on my microwave's model number, but I had to pick one at random in order to register my product. Not helpful.

asked 3 years, 5 months ago
peioraxdofuipeo
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The "XAA" suffix is used for most models sold in the U.S. For assistance with product registration, feel free to use the Live Chat button on the product support page, or call 800-SAMSUNG, to speak with an agent who will be happy to help.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

MICROWAVE SMH8165B HANGING FRAME

HOW I SHOULD HANG OVER RANGE MICROWAVE FRAME?
asked 3 years, 4 months ago
KINGTOOOT
NJ,USA
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for the question. You can click here for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Please confirm model code for this product - I could not find it in the literature or on the product.

asked 3 years, 4 months ago
cyirl
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you hang an over the range fan/microware without a cabinet above it?

asked 3 years, 4 months ago
lovelljn
ELLSWORTH
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The SMH8165 and other Samsung over the range microwaves require both an upper surface and the rear wall in order to attach the brackets to support the weight of the microwave.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

ONE AND I DON'T KNOW WHAT YOU MEAN

I HAVE ALREADY PUT THE SERIAL NUMBER DOWN AND YOU DON'T SEEM TO ACCEPT IT.
asked 3 years, 3 months ago
wb4rex
SUMMERVILLE, GA.
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a charcoal filter already in the microwave?

There was one in the package, but no instructions about putting it in.
asked 3 years, 2 months ago
slcurtis
Westerville, oh
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The filter is included in the box. The instructions for installing the charcoal filter are included in the installation instructions.
answered 3 years, 2 months ago
hikiwale
0points
0out of 0found this answer helpful.
Question

What does E -- 13 mean when displayed on microwave?

It flashes
asked 3 years, 2 months ago
thomasgal13
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
E-13 indicates a possible sensor error. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Trying to register microwave. How can I find the Model Code?

Model #SMH8165B / XXA or XXC?
asked 3 years, 1 month ago
cmoller103
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The model code suffix for most Samsung appliances sold in the U.S. is /XAA. I would suggest you call 800-SAMSUNG, or use the Live Chat button on the product support page, to speak with an agent who can assist you with product registration.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How to fix my microwave

Everything works on the microwave but it doesn't heat anything up...is there a way to reset it or something I can do to correct the problem?
asked 3 years ago
Anonymous
Spring Hill, FL
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your SMH8165B microwave is connected to a working, dedicated 20-amp outlet, it appears to be working but it is not heating anything, it will likely require service. To initiate the service process through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you further.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Code: -SE-appears in the display and beeping noise at intervals. no other button is operational.

asked 3 years ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

SECOND REQUEST – MICROWAVE MALFUNCTION

Getting an “—SE—“ code on the display will not allow any input on controle panel. Unplugged waited plugged back in then lights kept coming on and off.
asked 3 years ago
Anonymous
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
"SE" is the Key Short error code. If an error code returns after you've tried cycling the power, or the controls are not working properly, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the door steam?

We have had our SMH8165B over the range microwave for 2 days. Using it yesterday a layer of fog/steam built up between the two glass panels of the door. I dont think that this is normal or should happen. Do we need to exchange it?
asked 2 years, 11 months ago
madsent
north liberty
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for the question. If condensation forms on the door of the microwave, this is normal, especially when cooking food with a high water content. The condensation will dissipate in time.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My smh8165b is also showing se and not allowing use. Help?

asked 2 years, 11 months ago
tbviton
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

my microwave is getting an error code (SE) what does that mean?

asked 2 years, 11 months ago
chuntisari
on 1000W 1.6 cu. ft. OTR Microwave
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do I get another glass turntable?

asked 2 years, 10 months ago
wwelker
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your SMH8165B, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is warranty on a microwave

asked 2 years, 9 months ago
kwallis
on 1000W 1.6 cu. ft. OTR Microwave
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
For questions regarding product warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
1 2 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.