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Customer Questions & Answers for
SMH7185STG

Customer Questions & Answers:
17 Questions
 | 
18 Answers

Questions & Answers for samsung SMH7185STG

Question

Micro. completely shut down.

Yesterday put in potatoes, pushed the potatoe button they cooked great then nothing the micro. does not work at all. Yes checked the circuit and the plug.
asked 2 years, 2 months ago
ld7jeep
on SMH7185STG
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try unplugging it for a hour or two.Check for any freyed wires too.
answered 1 year, 9 months ago
upshot
Indiana
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We recommend you review the following article for additional guidance.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=29350&modelname=SMH7185STG&modelcode=&session_id=PgyxzdJXZsjVJPpLp0VZjvM2SNtKKMFLMbpvpSTt5CVYZYQDgF3p%21-914289446%21-632591648%211340123185355

In the even that you need to file a service request, you can start that process via the link below.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why is my microwave making a buzzing humming noise when in use?

why is my microwave making a buzzing humming noise when in use?
asked 5 years, 2 months ago
sheriam1
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A certain amount of humming or buzzing is normal due to the operation of the fans and turntable. I would suggest checking the installation of the turntable to make sure it's resting securely on the turntable wheel, and try varying the speed of the vent fan. There is also an internal fan which circulates the air inside the microwave, so there should be some humming even with the vent fan turned off. If, after considering these factors, you continue to be concerned, feel free to contact 800-SAMSUNG for further assistance.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Broken Handle - SMH7185STG

The handle is broken on my model SMH7185STG microwave. Do you sell a replacement handle?
asked 5 years, 1 month ago
Anonymous
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please call 800-SAMSUNG to speak with an agent who should be able to help you.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

I bought this microwave about 6 months ago and the handle has a crack in it.

Where can I get a new handle and do I have to remove the entire microwave or any a service person come to my home and put it on?
asked 4 years, 9 months ago
Lucy1111
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Replacing the handle on your SMH7185STG would require a service call to take the door apart. Please contact 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

My Samsung SMH7185STG microwave is readin "SE" on the display, and nothing will work. How do I get this fixed?

asked 3 years, 7 months ago
jcfujinaga
Hawaii
on SMH7185STG
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

When I set my microwave for 5 minuets it would stop after about 41/2 min. now it stops there

and again at arround 30 sec. I put in a seperate 15 amp breaker direct to the mic. What's up with that? Thanks, Patrick
asked 3 years, 3 months ago
Anonymous
Prosperity
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your microwave is not running for the set amount of time. The SMH7185 actually requires a dedicated 20-amp circuit. If you make this adjustment to the power supply and it continues to shut off prematurely it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Door handle is broken

The door handle just broke and it does not appear as if it would be easy to remove. What do I do?
asked 3 years ago
lisampc
florida
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this problem with your SMH7185STG. I would suggest calling 800-SAMSUNG to speak to an agent who will be happy to help you resolve this issue.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

no power to microwave.

been a great product, but when heating water, a breaker with our electrical popped. I reset all the breakers and everything worked fine fo a few days. Then all of s sudden when heating water, the microwave lost all power. I checkced breaker and outlet and they are fine. Help - I love this mocrowave?
asked 2 years, 10 months ago
mjbh
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your microwave isn't working. If it's plugged into a dedicated 20-amp outlet that's working properly but it won't power on or heat your food, service will likely be necessary to determine the cause. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

Microwave door handle

The handle on our microwave was broken in transit from our provious home. Can the handle alone be purchased and does the handle come with instalation instructions ?
asked 2 years, 9 months ago
skipper2
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear the handle to your microwave is broken. Please call 800-SAMSUNG to speak with an agent for assist you in resolving this issue.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a Samsung microwave model SMH7185STG that the door handle broke off. With all the other questions asked about this there is obviously a problem

Do you have a solution to this problem and who pays for it?
asked 2 years, 7 months ago
mamck
on SMH7185STG
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear the handle on your microwave is broken. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in resolving this issue.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How to install the microwave oven SMH7185STG (templates and hardware)?

asked 4 years, 2 months ago
Anonymous
New Jersey
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the questions. The installation instructions for the SMH7185STG can be downloaded as a pdf file through this link: http://ars.samsung.com/customer/usa...

For availability of Samsung parts and accessories, such as the installation hardware, please visit SamsungParts.com or call 800-627-4368. Unfortunately, the wall and cabinet templates are available only as packaged with the microwave itself.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I clean the door?

I just bought a house with the SMH7185STG model microwave. And when you open the door there is a screen like thing over the front of the door. I couldn't figure out how to take that apart to clean the interior window. Then I learned that the previous owners peel off the plaster cover for the interior window for the door. So now i have an extremely dirty window and I can't clean it. Can you help me, please?
asked 4 years ago
Anonymous
Yakima, WA
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Samsung does not recommend disassembling the door of the SMH7185STG. Please refer to page 35 of the User Manual, which can be downloaded as a PDF file from this website, for instructions on proper care and cleaning of the microwave.

In the event the microwave requires service, please contact 800-SAMSUNG to determine your service options.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i need a handle for my micowave smh7185stg Where can i get one or can you sent me one

asked 3 years, 10 months ago
harliz
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please call 800-SAMSUNG to speak with an agent about options for replacing the handle on your SMH7185STG.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How do you install brackets for microwave

asked 3 years, 9 months ago
Nykeerian
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can click here for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Thank you,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Microwave not turning on

Microwave won't turn or anything. Reset the breaker, checked the fuses in the fuse box and they're all good. Getting power to everything in our kitchen except the microwave. The socket in the kitchen isn't bad either cause we plugged other stuff in it and it works fine.
asked 3 years, 4 months ago
kdnelson81
Kennewick, WA 99337
on SMH7185STG
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having issues with your SMH7185STG. If the microwave heats but will not turn, try removing the glass tray and roller guide ring and washing them thoroughly in soap and warm water. Wipe down the inside of the microwave to remove any grease or residue that may have deposited over time. Replace the roller guide ring and glass tray. If the turntable still won't rotate, or if the microwave does not heat, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How can I replace touchpad of my microwave? How can I find the specific part number for my SMH7185STG?

asked 3 years, 3 months ago
Sanganak
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. For information and availability of replacement parts for your SMH7185STG, please visit SamsungParts.com or call 800-627-4368. Samsung recommends having repairs to your microwave done by a qualified technician. To locate an authorized service center in your area, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My door latch is broke and will not stay shut. Where can I order a new latch or door?

asked 2 years, 10 months ago
fyrtrux
Grovespring, mo
on SMH7185STG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your door is not latching. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you in arranging for service to fix the door.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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