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Most Recent Questions
Recent Question:
What gives, neither the light nor the vent fan work?
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Is there a stainless steel handle to replace the plastic one?
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Can you set the light to come on and off at specific times?
Questions with Most Recent Answers
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Is there a stainless steel handle to replace the plastic one?
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Customer Questions & Answers for
SMH7178STE

Customer Questions & Answers:
18 Questions
 | 
15 Answers

Questions & Answers for samsung SMH7178STE

Question

i have a microwave model # SMH7187STG with a error code SE and now the microwave does not work. How do I fix this?

asked 3 years, 11 months ago
munchie
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your SMH7187STG is displaying the Key Short Error code, "SE", try cycling the power to the microwave off by unplugging it or cycling the circuit breaker. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a Samsung microwave Model # SMH7178STD and I need the part # for the bracket that holds the vent to the top of microwave.

Left bracket has broken and vent not fastened firmly to top of microwave.
asked 3 years, 8 months ago
mmorley
Green Bay, WI
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your SMH7178STD microwave, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i need to buy a part for this microwave how can i acses to this, is a stick that holds the door¨?

model smh7178std
Image(s)
User submitted image
User submitted image
asked 3 years, 3 months ago
murcielago1
22153
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Samsung recommends having the door on the SMH7178 repaired by a qualified technician. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

For information and availability of parts for Samsung products, please visit SamsungParts.com.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How To Tighting Microwave Door

Microwave Mod:SMH7178STD Ser:#7MTY4012484
asked 2 years, 9 months ago
kenbj9
Saint Clair Shores ,MI 48082
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the door on your microwave is not sealing properly, it may require service to ensure it does close correctly. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

samsung microwave model smh7178std ,when it is running lights and display flickering

asked 2 years, 7 months ago
habib11
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Please make sure your SMH7178STD is plugged into a dedicated, grounded 20-amp outlet that is working properly. If the problem persists, the microwave may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

bottom lights not working. new bulbs not fix. switch beeps. inside light ok ??

asked 1 year, 10 months ago
billdovi
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I've attached an article that shows how to replace a bulb. If after reviewing the instructions and ensuring it has been replaced correctly, the problem still persists, it seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
User submitted image
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

need the part number for the plastic clips on the wire shelf one of mine broke

asked 3 years, 10 months ago
rsco216
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I believe you are talking about the plastic rack holders. The part number is DE61-00375A.
answered 3 years, 10 months ago
SamsungHomeAppliance
0points
0out of 0found this answer helpful.
Question

HOW CAN I INSTALL THIS MICROWAVE IN A WALL?

WHERE CAN I FIND AN MOUNTING GUIDE? OR INSTRUCTIONS TO INSTALL? THERE IS NO INSTRUCTIONS IN A PACKAGE. PLEASE HELP!
asked 3 years, 9 months ago
capipedro
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can click here for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa.... Please note that these instructions are the same for all Samsung over the range microwaves, and are not specific to any one model.

Unfortunately, the wall and cabinet templates are available only as packaged in the box with new units.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

SAMSUNG SMH7178STE Microwave not heating anymore after receiving E 63 error code.

We bought this microwave a couple of years ago brand new, but we waited until our kitchen was remodeled, so we just installed it a couple of weeks ago. The microwave worked great a few times, but now it's not heating food anymore. It apprears and sounds to be working fine (light comes on, table spins, blower comes on, etc) but the food never gets hot or even gets warm at all. We noticed it stopped heating up after receiving an E63 error code on the display when attempting to heat some soup.
asked 3 years, 8 months ago
DMWOLFE
Orlando, Florida
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having trouble with your SMH7178STE microwave. After receiving an error code, you can try cycling the power by unplugging the microwave, or turning the circuit breaker off then on again. If the error code returns or the problem persists, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a Samsung microwave Model # SMH7178STD and I need the part # for the bracket that holds the vent to the top of microwave.

Where can I purchase the bracket?
asked 3 years, 8 months ago
mmorley
Green Bay, WI
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your SMH7178STD, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Microwave external exhaust

I need to install the exhaust in the wall behind the microwave (SMH7178STE) but I don't have
the schematics showing the rear of the microwave to position to exhaust pipe.
asked 3 years, 4 months ago
msalloum61
Ypsilanti, MI, USA
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, Samsung does not currently have the wall template for the SMH7178STE available for download, and the paper templates are available only as packaged with new microwaves.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Loud buzz when microwave starts but unit does not heat foot

When I press Start there is a loud buzz for several seconds. Then the unit appears to operate normally (lamp is lit, fan runs, and turntable turns) but the unit does not heat the food. I unplugged the unit and plugged it in again to no effect. Is magnetron the problem? Is it worth repairing under 10-year magnetron warranty or should I replace it?
asked 3 years, 3 months ago
wdccruse
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If the SMH7178STE is plugged into a dedicated 20-amp outlet and is not heating your food it will require service. I would suggest calling 800-SAMSUNG to speak with an agent who can advise you of your service options and warranty coverage details.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I want to see if I understand right

Does the microwave SMH7178STE REPLACE SMH7178 STD XAA?
asked 3 years, 2 months ago
Halogranny
North Canton, Ohio
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. These models are not replacements for one another, but rather variations of the same basic model. Variations are usually indicated by the last few letters (STE vs. STD) and may represent different colors, handles or retail partners.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need the schematics for a Samsung smh7178std microwave

asked 3 years, 2 months ago
tarwaterapp
gold beach, oregon
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and service manuals for your SMH7178STD, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you. Samsung recommends having the microwave serviced by a qualified technician. For assistance locating an authorized service center in your area, please call 800-SAMSUNG.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung Microwave will not heat at all

asked 2 years, 10 months ago
Darleen
on SMH7178STE
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If your microwave does not heat your food when an appropriate setting is selected, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Adjusting Microwave Oven Door

I need to learn how to adjust the height and level of the door on my Samsung OTR microwave oven (SHM7178STE).
asked 2 years, 9 months ago
SparkyV
Kalamazoo, MI
on SMH7178STE
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

why is my microwave model smh7178st not heating

please send me to technical why my microwave not heating. model smh 7178st
asked 2 years, 9 months ago
Anonymous
on SMH7178STE
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

very difficult to hit enter key

has been working but recently, the enter and cancel buttons either don't' work or have to pushed very hard.
asked 2 years, 3 months ago
enter
Pa
on SMH7178STE
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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