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Customer Questions & Answers for
samsung SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)

Customer Questions & Answers:
56 Questions
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Questions & Answers for samsung SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)

Question

Why does my microwave shut down when cooking food with high moisture.

Everytime we cook anything that creates steam, (bacon, mac n chease cups specifically) the microwave will completely shut dow. The screen goes blank and will appear completely dead. After about 15 to 30 minutes it will restart, which at that time I have to reset the clock and everything.

Unplugging the unit will not even reset it quicker. My last microwave had no problems with any ofthese items.
asked 4 months, 4 weeks ago
NoBacon
Columbus, Oh
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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Answers
answer 1
I have to admit that is strange. Have you tried running the fan while it's cooking? It could be a safety mechanism to prevent fire.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

We recommend service, as it sounds as if steam (moisture) is getting into the control panel.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 4 weeks ago
SamsungTech73
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Question

As of late my microwave is crippling my home wifi signal. I'm being told it could be a radiation leak. Is there any truth to this?

asked 5 months, 1 week ago
Kevin1211
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
I don't know if that's possible, however, you can purchase a microwave leak tester rather inexpensively to check it.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

We recommend you refer to the Food and Drug Administration's website for more info:

http://www.fda.gov/radiation-emittingproducts/resourcesforyouradiationemittingproducts/ucm252762.htm#2

Also, according to Cisco: "There are a tremendous number of 802.11 devices out there. It is true that the other 802.11 networks can cause interference with your network. This type of interference is known as co-channel and adjacent channel interference. But since other 802.11 devices follow the same protocol, they tend to work cooperatively-that is, two access points on the same channel will share the channel capacity. In reality, the many other types of devices emitting in the unlicensed band dwarf the number of 802.11 devices. These devices include microwave ovens, cordless phones, Bluetooth devices, wireless video cameras, outdoor microwave links, wireless game controllers, Zigbee devices, fluorescent lights, WiMAX, and so on. Even bad electrical connections can cause broad RF spectrum emissions. These non-802.11 types of interference typically don't work cooperatively with 802.11 devices, and can cause significant loss of throughput. In addition, they can cause secondary effects such as rate back-off, in which retransmissions caused by interference trick the 802.11 devices into thinking that they should use lower data rates than appropriate."

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months ago
SamsungTech73
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Question

I have moved and have taken microwave with me. Is the template available so i can install the microwave in the home. Model SMH1816S/xaa

asked 11 months ago
Antney
cape coral
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
The backplate itself could be used as the template. Just center it above the range and draw circle in the holes, as we drill.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

The installation guide can be found via the link below:

http://downloadcenter.samsung.com/content/EM/201303/20130328170947186/SMH1816_XAA-DE68-03943A-02-EN_120725.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
-1point
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Question

Microwave not working

My microwave stopped working after 1 year and five months. I can hear the sounds(beep) when I press on any key except when I hit start. It wont start and there is no sound
asked 1 year, 1 month ago
RosLee
Torrance, CA
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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2 answers
Answers
answer 1
The membrane switch is bad. That is the pad that you press to start the microwave.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
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Question

How to fix the start button

Start button and some others are not working
asked 1 year, 2 months ago
macar6
california
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410572&modelname=SMH1816B%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
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Question

How can I clean the inside glass since it is covered with a "screen" that doesn't appear to be removable?

I've only had the microwave about a month and already see spatters on the glass, which are not on the outside where I can clean them.
asked 1 year, 5 months ago
Sheila60
Pennsylvania
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
Why would you want to clean in between the glass? There should not be any residue or dirt in between the glass. Simply clean the both sides of the glass.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

According to our home appliance specialist, there is no way to clean the inside of the microwave door without disassembling (breaking) the door. He recommends you make sure you cover items that may splatter. Please review the attachment for instructions on covering items being cooked in the microwave. Additionally, we recommend you review the following support article which offers tips on how to clean the microwave.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=34770&modelname=SMH1816S%2FXAA&modelcode=SMH1816S

Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 1 year, 5 months ago
SamsungTech73
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Question

Smoke coming from my microwave

What would cause smoke in microwave SMH1816S 1.8 cu. ft. Over-the-Range Microwave. Nothing happened, just smoke started coming out, any help please.
asked 1 year, 7 months ago
cloclo
Germantown, MD, USA
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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Answers
answer 1
Thank you for contacting Samsung.

We're very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
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Question

What Temp does cooktop need to be to start exhaust fan?

The instructions say the fan starts automatically when it senses heat from the cooktop. We have cooked severl things and the fan has yet to start by itself. How hot does it need to be?
asked 1 year, 8 months ago
saladpersonxyz
Brooksville, FL, USA
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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2 answers
Answers
answer 1
Hot! LOL .Often times I use a fan if I have two or more burners on high, or something cooking inside the microwave for a long time.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
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Question

Water vapor appears to be building up between door windows and screen

This is less than two months old and already the screen inside the door appears to be becoming discolored. I run the exhaust fan when using the cooktop.
asked 1 year, 8 months ago
microwaveJA
West Chester, PA, USA
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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Answers
answer 1
Thank you for contacting Samsung.

Condensation between the glass is a normal occurrence when cooking foods with a high water content. It is recommended that there be 4" of space around the microwave to allow free air circulation so water vapor can escape, and to promote evaporation of any condensation.
This also is to prevent the heating of nearby objects when the unit is using the heating elements. This is a standard precaution with any toaster-oven.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTechJessica
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Question

black charcoal filter and instructions

One question, two comments:

(1) How do I install the black charcoal filter? It's NOT in the parts list on page 6 of the installation manual. There are NO pictures that look like this microwave in the manual. Page 13, step B2 shows the installation but that diagram is all wrong. The filter looks like it can fit in that space as shown but to get there would require removing the entire skin - clearly not a user accessible feature. The plastic vent can't come off because the door is in the way. So what do I do with it?

(2) Your manual stinks. This microwave vents out the top but the pictures and directions don't tell you to account for this. Luckily I did. You need to at least show pictures of the needed clearance for the vent.

(3) Why vent via the top? Your diagrams show 12 inch cabinets over the microwave but that's almost never done. Most installations pull the cabinet forward for style. In a replacement scenario where the cabinet is already in place, this can mean the vent blows into the cabinet's bottom. Not a smart design at all.

This is my 2nd OTR Samsung microwave. The last one only lasted 4 years. I'm giving Samsung another chance since I've had good results with other Samsung products in the past.
asked 1 year, 9 months ago
whyneedanickname
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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2 answers
Answers
answer 1
Hot water in a mild dish detergent, then rinse with hot water.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
0points
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answer 2
Thank you for contacting Samsung.

We recommend you review the following video for more info on replacing the charcoal filter.

http://www.youtube.com/watch?v=blcdbu8QDIw

Additionally, we recommend you review this FAQ article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00001979&fm_seq=2147

If you have additional concerns, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Unit sweating on outside

Under door and outside unit, there seems to appear moisture that was not there before. This happens when there is nothing cooking on the range and for no obvious reason.What could cause this to happen?
asked 1 year, 9 months ago
Jimbo1937
Belleville, IL, USA
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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2 answers
Answers
answer 1
Cool It off, LOL. When that happens, are you cooking something on the stove top below?
If you are, turn on the fan. If you cooking something inside the microwave is producing a lot of steam, turn on the fan. Quite honestly, microwaves don't have pores that sweat. If yours does, the me know I want to buy from you, I'll be rich.
answered 3 months, 3 weeks ago
Martski
Rochester, New York
0points
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answer 2
Thank you for contacting Samsung. If you cook food with a high moisture content on the stove top, this is normal since the microwave would be directly overhead. You can work around it by leaving the microwave door ajar so that the air can circulate on both sides of the door. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
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Question

is a parts list available?

asked 1 year, 10 months ago
larry3754
223 beachwood rd. ,pasadena, md 21122
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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Answers
answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/SMH1816S/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
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Question

I need installation instructions

How to install the exhaust damper
asked 2 years, 7 months ago
Shnad
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
Please follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH1816, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
-1point
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Question

How to replace interior light

We have a new microwave oven and the interior light is already flickering.
asked 2 years, 7 months ago
Anonymous
Lorena, tx
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
I'm sorry to hear you're having this issue. Instructions for changing the interior oven light can be found on page 20 of the user manual. If the issue persists after changing the bulb, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

how do you set the different power levels on microwave model#SMH1816S?

asked 2 years, 8 months ago
missy1
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
If you want to set the power level to something other than High (or 10), which is the default level, enter the cooking time, then press the Power Level button and enter a number from 1-9 and press Start. For more information on controlling the power level or setting up multi-stage cooking, refer to page 15 of the user manual.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How does the Daylight Savings Feature operate?

If ON, does it add or subtract one hour from time set? When does it take effect? In what mode, OFF or ON should time be set?
asked 2 years, 8 months ago
Robber
Delaware
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
The Daylight Savings feature adds an hour to the time on the clock when it is turned on, and subtracts an hour when it is turned off. It does not take effect automatically. When it is time to "spring ahead", you can turn daylight savings on by pressing My Settings > Daylight Savings (press 7) > ON (press 1). When it's time to "fall back", turn the feature off by pressing My Settings > Daylight Savings (press 7) > OFF (press 2).

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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Question

Turntable won't turn

Just received my microwave and installed it but the turntable will not turn.
asked 2 years, 6 months ago
MM1988
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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3 answers
Answers
answer 1
Maker sure the microwave is not in DEMO mode and there is a button that enables you to turn off the microwave on the touch pad.
answered 10 months ago
kennyusmc
Watertown, Ct.
0points
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answer 2
Did you try pressing the turntable on/off button?
answered 1 year, 9 months ago
Uroy
Cape Cod, MA, USA
0points
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answer 3
Please make sure the roller guide ring and glass tray are seated correctly, and try pressing the Turntable On/Off button on the control panel. If the turntable still won't rotate when you place an item on it, select a program and start it, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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Question

I need an installation guide for this product?

We are building a new home with this unit to be mounted over our stove top. The building inspector has asked for a installation guide to be sure we have properly installed the unit in the stud wall behind the stove top. THIS MATERIAL IS URGENTLY NEEDED. Thank you.
asked 2 years, 8 months ago
1rocky2
Henrico, NC
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
Your SMH1816W should have come with an installation guide along with the user manual, templates and installation hardware. For a downloadable pdf of installation instructions that are relevant to all models, please click here: http://ars.samsung.com/customer/usa...

Please note that it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

Can I use the timer and cook at the same time? Also, re the depth of this unit compared to previous one installed.

On my old microwave, I could set the timer, using it as just a kitchen timer, and while the time was ticking down on the timer, I could also microwave an item for a set time (and power level) that I chose. When the cooking item was done, the timer continued counting down the remaining minutes/seconds. Does this microwave have this feature or do I have to do each of these tasks separately? Also, we just purchased this microwave and have not yet received or installed it. The new Samsung microwave is approx. 2 5/16" deeper than our old microwave. Is this too much difference in depth - meaning it will stick out over the stove top below 2 5/16" more than our previous microwave. The height is not an issue as it's a tiny bit less tall than our previous microwave. 2 5/16" seems like quite a bit more so I'm wondering if I should've selected one that is not quite as deep, so we don't bump our head on the microwave when using the stove top burners below the microwave.
asked 2 years, 8 months ago
meant2shop
Oregon
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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answer 1
Yes, on the timer question. According to the (very abbreviated) user manual that comes with the microwave, you may have something cooking and use the timer. I just tried your scenario of starting timer and then start something cooking, and that works as well.

Regarding the depth, try taping a 2-inch thick box to the front of your existing microwave to see how an additional 2 inches will affect you. If the height above the stove top is not an issue, it is not likely the additional 2 inches out from the wall will cause you problems.
answered 1 year ago
mfcat
Oregon
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Question

charcoal filter accessory kit

I am adapting the unit for recirculating use (non vented).
asked 2 years, 7 months ago
GW7918
Baltimore, Maryland
on SMH1816W 1.8 cu. ft. Over-the-Range Microwave (White)
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Answers
answer 1
Terrible microwave. It is NOT VENTLESS. and it has ruined by new cabinet doors that are above the microwave. I cannot use the matching stove for any moist foods such as pasta or gravies.

When I contacted Samsung they told me the moisture inside of the door panel and inside of the microwave itself as well as the moisture accumulation on my kitchen cabinet doors was NOT normal and replaced the microwave unit. The second one did the same thing and Samsung sent a repairman to my home. It was installed properly but I was told that it must be vented out of the house. That means I would have a vent going through my top cabinet and through the airspace that then goes to the ceiling since I have 10 ft ceilings. It cannot be vented through the wall since the wall is a normal 4 inch space. Again, I cannot cook pasta or gravies on my matching stove because of the moisture that accumulates. nor does it remove odors or air borne grease.

I am EXTREMELY disappointed in this product as well as Samsung.
answered 3 months, 4 weeks ago
IzzyBelle
Maurice, LA
0points
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answer 2
Mine came with a charcoal filter. The instructions made it sound like that item was an accessory. Mine was packaged in plastic wrap and needed to be installed behind the grill above the door. It takes about 2 minutes.
answered 1 year, 9 months ago
Safiera1
UT
0points
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answer 3
The SMH1816 comes with a charcoal filter which should be replaced after about 6 months of use. For information and availability of a new filter, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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