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Customer questions and answers for
samsung SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)

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17 Questions
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Customer questions and answers for samsung SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)

Question

The microwave I purchased does not have the mounting bracket. Can I order one for the smh1816s/xaa model.

asked 1 year, 4 months ago
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firehose
las vegas nv
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
If you received a brand new SMH1816S/XAA and the bracket is missing, please call 800-SAMSUNG to speak with an agent who will be happy to assist you. Please note that most of the current microwaves are shipped with the bracket attached to the back of the microwave with screws, so you should look there first to see if the bracket is attached.

Thank you,
Ms. Samsung
answered 1 year, 4 months ago
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MsSamsung
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answer 2
The mounting bracket is attached to the back of the microwave oven with 2 trim screws. You have to remove it and use the enclosed mounting template.
answered 1 year, 4 months ago
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JCF150
TN
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Question

charcoal filter accessory kit

I am adapting the unit for recirculating use (non vented).
asked 1 year, 3 months ago
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GW7918
Baltimore, Maryland
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The SMH1816 comes with a charcoal filter which should be replaced after about 6 months of use. For information and availability of a new filter, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 1 year, 3 months ago
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MsSamsung
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answer 2
Mine came with a charcoal filter. The instructions made it sound like that item was an accessory. Mine was packaged in plastic wrap and needed to be installed behind the grill above the door. It takes about 2 minutes.
answered 6 months ago
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Safiera1
UT
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Question

Samsung Microwave went dark

I went to start the Microwave and it went to start up then went dark. I checked the electrical outlet and it works. This Microwave is only 2 Months old.
asked 1 year, 3 months ago
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richinkinc
Chicago IL
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I'm sorry to hear you're having an issue with your SMH1816S. Please try cycling the power to the microwave by turning the circuit breaker off then back on again, and verify that the microwave is plugged into a dedicated 120V/60 Hz/20-amp outlet. If the problem persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 3 months ago
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Question

Unit sweating on outside

Under door and outside unit, there seems to appear moisture that was not there before. This happens when there is nothing cooking on the range and for no obvious reason.What could cause this to happen?
Tags: operation
asked 5 months, 3 weeks ago
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Jimbo1937
Belleville, IL, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung. If you cook food with a high moisture content on the stove top, this is normal since the microwave would be directly overhead. You can work around it by leaving the microwave door ajar so that the air can circulate on both sides of the door. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
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SamsungTech42
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Question

What Temp does cooktop need to be to start exhaust fan?

The instructions say the fan starts automatically when it senses heat from the cooktop. We have cooked severl things and the fan has yet to start by itself. How hot does it need to be?
Tags: operation
asked 4 months, 1 week ago
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saladpersonxyz
Brooksville, FL, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months ago
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SamsungTech73
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Question

Smoke coming from my microwave

What would cause smoke in microwave SMH1816S 1.8 cu. ft. Over-the-Range Microwave. Nothing happened, just smoke started coming out, any help please.
Tags: maintenance
asked 3 months, 2 weeks ago
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cloclo
Germantown, MD, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

We're very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 3 months, 1 week ago
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SamsungTech73
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Question

How can I clean the inside glass since it is covered with a "screen" that doesn't appear to be removable?

I've only had the microwave about a month and already see spatters on the glass, which are not on the outside where I can clean them.
Tags: maintenance
asked 1 month, 3 weeks ago
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Sheila60
Pennsylvania
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

According to our home appliance specialist, there is no way to clean the inside of the microwave door without disassembling (breaking) the door. He recommends you make sure you cover items that may splatter. Please review the attachment for instructions on covering items being cooked in the microwave. Additionally, we recommend you review the following support article which offers tips on how to clean the microwave.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=34770&modelname=SMH1816S%2FXAA&modelcode=SMH1816S

Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 1 month, 3 weeks ago
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SamsungTech73
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Question

How can I find installation manual for SMH1816 microwave?

asked 1 year, 6 months ago
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mikebobike
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
You can follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH1816, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 1 year, 6 months ago
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MsSamsung
SamsungHQ
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Question

how do you tunr on the counter top light on the smh 1816s microwave?

Just purchased the microwave
asked 1 year, 6 months ago
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lstarks
georgia
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
On the bottom center of the keypad there is a Hi/Lo/Off. By pressing this the light will operate. Press once for high, press again for low, and press a third time for off.
answered 1 year, 4 months ago
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JCF150
TN
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Question

how to install charcoal filter in SMH1816S

asked 1 year, 5 months ago
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andrej79
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Open the microwave door and on the inside top there is a plastic trim plate. On the top of the trim plate there are two screws. Remove the screws and carefully slide the trim plate to the left about an 1/8 of an inch. Then you can remove the plate off by pulling it towards you. The filter goes behind the plate and sets on an angle with the grill side up.
answered 1 year, 4 months ago
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JCF150
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Question

Plastic Cover on inside of microwave door Question

Tt appears there is a plastic-type cover over the inside of the door, which has developed some air bubbles with very light use. (We've only used it a handful of times). Should this be pealed off, and if not, is it normal to show signs of air bubbles behind the plastic type material?
It is the SMH1816S (Stainless Steel) model, over-the-range microwave.

Thanks!
asked 1 year, 5 months ago
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McMark
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
There is a thin film on the inside of the SMH1816 and other Samsung microwave doors that should not be removed. It is normal for it to have some bubbles, and it usually has a honeycomb or grid appearance.

- Ms. Samsung
answered 1 year, 4 months ago
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MsSamsung
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Question

Is a brighter cooktop lamp available for this microwave? if so how can I get it and for what cost? The bulb that comes with the unit is not very brigh

Tags: cooktop bulb
asked 1 year, 4 months ago
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lekat7
Nashville
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The SMH1816 cooktop light is designed to use a 40-watt incandescent bulb. Installing a bulb other than that may effect the warranty. We appreciate your feedback, however, and I'll be happy to pass your comments along to the appropriate team.

Thank you,
Ms. Samsung
answered 1 year, 4 months ago
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MsSamsung
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Question

How can I download an installation instructions sheet

asked 1 year, 3 months ago
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dunsky43
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
You can follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH1816S, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 1 year, 3 months ago
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MsSamsung
SamsungHQ
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Question

How to fix crack and paint flaking inside our brand new microwave oven?

I only installed this OTR microwave oven two days ago. This morning I noticed a very small bit of paint had flaked off at the back of the inside of the oven and a small unbroken crack emanating from it. Wasn't there yesterday! I can't believe it, this oven is brand new!!! I've already started researching "microwave oven cavity paint." Do Samsung sell touch-up paint? The inside is bright white.
asked 1 year, 4 months ago
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gazarcher
Connecticut
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I'm sorry to hear you're having a problem with your SMH1816. If the oven cavity is cracking, your microwave will require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 4 months ago
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MsSamsung
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Question

is a parts list available?

Tags: maintenance
asked 6 months ago
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larry3754
223 beachwood rd. ,pasadena, md 21122
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/SMH1816S/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech42
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Question

black charcoal filter and instructions

One question, two comments:

(1) How do I install the black charcoal filter? It's NOT in the parts list on page 6 of the installation manual. There are NO pictures that look like this microwave in the manual. Page 13, step B2 shows the installation but that diagram is all wrong. The filter looks like it can fit in that space as shown but to get there would require removing the entire skin - clearly not a user accessible feature. The plastic vent can't come off because the door is in the way. So what do I do with it?

(2) Your manual stinks. This microwave vents out the top but the pictures and directions don't tell you to account for this. Luckily I did. You need to at least show pictures of the needed clearance for the vent.

(3) Why vent via the top? Your diagrams show 12 inch cabinets over the microwave but that's almost never done. Most installations pull the cabinet forward for style. In a replacement scenario where the cabinet is already in place, this can mean the vent blows into the cabinet's bottom. Not a smart design at all.

This is my 2nd OTR Samsung microwave. The last one only lasted 4 years. I'm giving Samsung another chance since I've had good results with other Samsung products in the past.
Tags: installation
asked 5 months, 1 week ago
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whyneedanickname
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

We recommend you review the following video for more info on replacing the charcoal filter.

http://www.youtube.com/watch?v=blcdbu8QDIw

Additionally, we recommend you review this FAQ article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00001979&fm_seq=2147

If you have additional concerns, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months ago
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SamsungTech73
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Question

I hear a noise coming from the microwave (near the top) after running the microwave.

It sounds like something is turning or venting for a few seconds, and then stops. The device is under a month old, and I believe it has done this since the beginning. I haven't found any information on this regarding if it is normal or not. I am venting out of the top, please let me know if I should call for a technician. It may just be the top fan slowing down, but I just want to make sure this is normal. Thanks!
asked 1 year, 6 months ago
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mcmark9
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thanks for the question. It's normal for the microwave fan to turn on automatically as needed to cool the internal components of the microwave before, during or after use, and the microwave fan vents internally and through the front of the SMH1816.

If you don't feel that this explains the noise you're hearing, I would suggest checking with the person who installed the microwave to be sure it was installed correctly (including adjusting the blower motor so it's facing in the right direction for your venting) and all parts are sealed and secure. For additional support, please submit your contact information through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 1 year, 6 months ago
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