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Most Recent Questions
Recent Question:
The interior light does not stay on, and blinks. What can I do to fix this?
Recent Question:
How do you stop the turntable from roating?
Recent Question:
Is there a filler kit for 36 inch microwave installation
Recent Question:
why is a quality product like yours so noisy when running? I replaced a GE Profile with the Samsung microwave.
Questions with Most Recent Answers
Question:
The interior light does not stay on, and blinks. What can I do to fix this?
Question:
How do you stop the turntable from roating?
Question:
Is there a filler kit for 36 inch microwave installation
Question:
why is a quality product like yours so noisy when running? I replaced a GE Profile with the Samsung microwave.

Customer Questions & Answers for
samsung SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)

Customer Questions & Answers:
56 Questions
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81 Answers
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Questions & Answers for samsung SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)

Question

Why does my microwave shut down when cooking food with high moisture.

Everytime we cook anything that creates steam, (bacon, mac n chease cups specifically) the microwave will completely shut dow. The screen goes blank and will appear completely dead. After about 15 to 30 minutes it will restart, which at that time I have to reset the clock and everything.

Unplugging the unit will not even reset it quicker. My last microwave had no problems with any ofthese items.
asked 6 months ago
NoBacon
Columbus, Oh
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I have to admit that is strange. Have you tried running the fan while it's cooking? It could be a safety mechanism to prevent fire.
answered 5 months, 1 week ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

We recommend service, as it sounds as if steam (moisture) is getting into the control panel.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
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Question

As of late my microwave is crippling my home wifi signal. I'm being told it could be a radiation leak. Is there any truth to this?

asked 6 months ago
Kevin1211
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I don't know if that's possible, however, you can purchase a microwave leak tester rather inexpensively to check it.
answered 5 months, 1 week ago
Martski
Rochester, New York
0points
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answer 2
Thank you for contacting Samsung.

We recommend you refer to the Food and Drug Administration's website for more info:

http://www.fda.gov/radiation-emittingproducts/resourcesforyouradiationemittingproducts/ucm252762.htm#2

Also, according to Cisco: "There are a tremendous number of 802.11 devices out there. It is true that the other 802.11 networks can cause interference with your network. This type of interference is known as co-channel and adjacent channel interference. But since other 802.11 devices follow the same protocol, they tend to work cooperatively-that is, two access points on the same channel will share the channel capacity. In reality, the many other types of devices emitting in the unlicensed band dwarf the number of 802.11 devices. These devices include microwave ovens, cordless phones, Bluetooth devices, wireless video cameras, outdoor microwave links, wireless game controllers, Zigbee devices, fluorescent lights, WiMAX, and so on. Even bad electrical connections can cause broad RF spectrum emissions. These non-802.11 types of interference typically don't work cooperatively with 802.11 devices, and can cause significant loss of throughput. In addition, they can cause secondary effects such as rate back-off, in which retransmissions caused by interference trick the 802.11 devices into thinking that they should use lower data rates than appropriate."

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
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Question

I have moved and have taken microwave with me. Is the template available so i can install the microwave in the home. Model SMH1816S/xaa

asked 1 year, 1 month ago
Antney
cape coral
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The backplate itself could be used as the template. Just center it above the range and draw circle in the holes, as we drill.
answered 5 months, 1 week ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

The installation guide can be found via the link below:

http://downloadcenter.samsung.com/content/EM/201303/20130328170947186/SMH1816_XAA-DE68-03943A-02-EN_120725.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Microwave not working

My microwave stopped working after 1 year and five months. I can hear the sounds(beep) when I press on any key except when I hit start. It wont start and there is no sound
asked 1 year, 3 months ago
RosLee
Torrance, CA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
The membrane switch is bad. That is the pad that you press to start the microwave.
answered 5 months, 1 week ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
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Question

How to fix the start button

Start button and some others are not working
asked 1 year, 3 months ago
macar6
california
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410572&modelname=SMH1816B%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
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Question

How can I clean the inside glass since it is covered with a "screen" that doesn't appear to be removable?

I've only had the microwave about a month and already see spatters on the glass, which are not on the outside where I can clean them.
asked 1 year, 7 months ago
Sheila60
Pennsylvania
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Why would you want to clean in between the glass? There should not be any residue or dirt in between the glass. Simply clean the both sides of the glass.
answered 5 months, 1 week ago
Martski
Rochester, New York
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answer 2
Thank you for contacting Samsung.

According to our home appliance specialist, there is no way to clean the inside of the microwave door without disassembling (breaking) the door. He recommends you make sure you cover items that may splatter. Please review the attachment for instructions on covering items being cooked in the microwave. Additionally, we recommend you review the following support article which offers tips on how to clean the microwave.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=34770&modelname=SMH1816S%2FXAA&modelcode=SMH1816S

Thank you for being a Samsung customer!

The Samsung Online Support Team
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answered 1 year, 6 months ago
SamsungTech73
0points
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Question

Smoke coming from my microwave

What would cause smoke in microwave SMH1816S 1.8 cu. ft. Over-the-Range Microwave. Nothing happened, just smoke started coming out, any help please.
asked 1 year, 8 months ago
cloclo
Germantown, MD, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
Thank you for contacting Samsung.

We're very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
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Question

What Temp does cooktop need to be to start exhaust fan?

The instructions say the fan starts automatically when it senses heat from the cooktop. We have cooked severl things and the fan has yet to start by itself. How hot does it need to be?
asked 1 year, 9 months ago
saladpersonxyz
Brooksville, FL, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
Hot! LOL .Often times I use a fan if I have two or more burners on high, or something cooking inside the microwave for a long time.
answered 5 months, 1 week ago
Martski
Rochester, New York
0points
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
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Question

black charcoal filter and instructions

One question, two comments:

(1) How do I install the black charcoal filter? It's NOT in the parts list on page 6 of the installation manual. There are NO pictures that look like this microwave in the manual. Page 13, step B2 shows the installation but that diagram is all wrong. The filter looks like it can fit in that space as shown but to get there would require removing the entire skin - clearly not a user accessible feature. The plastic vent can't come off because the door is in the way. So what do I do with it?

(2) Your manual stinks. This microwave vents out the top but the pictures and directions don't tell you to account for this. Luckily I did. You need to at least show pictures of the needed clearance for the vent.

(3) Why vent via the top? Your diagrams show 12 inch cabinets over the microwave but that's almost never done. Most installations pull the cabinet forward for style. In a replacement scenario where the cabinet is already in place, this can mean the vent blows into the cabinet's bottom. Not a smart design at all.

This is my 2nd OTR Samsung microwave. The last one only lasted 4 years. I'm giving Samsung another chance since I've had good results with other Samsung products in the past.
asked 1 year, 10 months ago
whyneedanickname
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Hot water in a mild dish detergent, then rinse with hot water.
answered 5 months, 1 week ago
Martski
Rochester, New York
0points
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answer 2
Thank you for contacting Samsung.

We recommend you review the following video for more info on replacing the charcoal filter.

http://www.youtube.com/watch?v=blcdbu8QDIw

Additionally, we recommend you review this FAQ article:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00001979&fm_seq=2147

If you have additional concerns, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Unit sweating on outside

Under door and outside unit, there seems to appear moisture that was not there before. This happens when there is nothing cooking on the range and for no obvious reason.What could cause this to happen?
asked 1 year, 10 months ago
Jimbo1937
Belleville, IL, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
Cool It off, LOL. When that happens, are you cooking something on the stove top below?
If you are, turn on the fan. If you cooking something inside the microwave is producing a lot of steam, turn on the fan. Quite honestly, microwaves don't have pores that sweat. If yours does, the me know I want to buy from you, I'll be rich.
answered 5 months, 1 week ago
Martski
Rochester, New York
0points
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answer 2
Thank you for contacting Samsung. If you cook food with a high moisture content on the stove top, this is normal since the microwave would be directly overhead. You can work around it by leaving the microwave door ajar so that the air can circulate on both sides of the door. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
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Question

Water vapor appears to be building up between door windows and screen

This is less than two months old and already the screen inside the door appears to be becoming discolored. I run the exhaust fan when using the cooktop.
asked 1 year, 9 months ago
microwaveJA
West Chester, PA, USA
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

Condensation between the glass is a normal occurrence when cooking foods with a high water content. It is recommended that there be 4" of space around the microwave to allow free air circulation so water vapor can escape, and to promote evaporation of any condensation.
This also is to prevent the heating of nearby objects when the unit is using the heating elements. This is a standard precaution with any toaster-oven.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTechJessica
0points
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Question

is a parts list available?

asked 1 year, 11 months ago
larry3754
223 beachwood rd. ,pasadena, md 21122
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung. You can find all the parts and accessories to your product here: http://www.samsungparts.com/Products/Parts_and_Accessories/SMH1816S/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
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Question

charcoal filter accessory kit

I am adapting the unit for recirculating use (non vented).
asked 2 years, 8 months ago
GW7918
Baltimore, Maryland
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
Terrible microwave. It is NOT VENTLESS. and it has ruined by new cabinet doors that are above the microwave. I cannot use the matching stove for any moist foods such as pasta or gravies.

When I contacted Samsung they told me the moisture inside of the door panel and inside of the microwave itself as well as the moisture accumulation on my kitchen cabinet doors was NOT normal and replaced the microwave unit. The second one did the same thing and Samsung sent a repairman to my home. It was installed properly but I was told that it must be vented out of the house. That means I would have a vent going through my top cabinet and through the airspace that then goes to the ceiling since I have 10 ft ceilings. It cannot be vented through the wall since the wall is a normal 4 inch space. Again, I cannot cook pasta or gravies on my matching stove because of the moisture that accumulates. nor does it remove odors or air borne grease.

I am EXTREMELY disappointed in this product as well as Samsung.
answered 5 months, 1 week ago
IzzyBelle
Maurice, LA
0points
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answer 2
Mine came with a charcoal filter. The instructions made it sound like that item was an accessory. Mine was packaged in plastic wrap and needed to be installed behind the grill above the door. It takes about 2 minutes.
answered 1 year, 11 months ago
Safiera1
UT
0points
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answer 3
The SMH1816 comes with a charcoal filter which should be replaced after about 6 months of use. For information and availability of a new filter, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How can I download an installation instructions sheet

asked 2 years, 8 months ago
dunsky43
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
You can follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH1816S, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

Samsung Microwave went dark

I went to start the Microwave and it went to start up then went dark. I checked the electrical outlet and it works. This Microwave is only 2 Months old.
asked 2 years, 8 months ago
richinkinc
Chicago IL
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I'm sorry to hear you're having an issue with your SMH1816S. Please try cycling the power to the microwave by turning the circuit breaker off then back on again, and verify that the microwave is plugged into a dedicated 120V/60 Hz/20-amp outlet. If the problem persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

Is a brighter cooktop lamp available for this microwave? if so how can I get it and for what cost? The bulb that comes with the unit is not very brigh

asked 2 years, 9 months ago
lekat7
Nashville
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The SMH1816 cooktop light is designed to use a 40-watt incandescent bulb. Installing a bulb other than that may effect the warranty. We appreciate your feedback, however, and I'll be happy to pass your comments along to the appropriate team.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Turntable won't turn

Just received my microwave and installed it but the turntable will not turn.
asked 2 years, 8 months ago
MM1988
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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3 answers
Answers
answer 1
Maker sure the microwave is not in DEMO mode and there is a button that enables you to turn off the microwave on the touch pad.
answered 11 months ago
kennyusmc
Watertown, Ct.
0points
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answer 2
Did you try pressing the turntable on/off button?
answered 1 year, 10 months ago
Uroy
Cape Cod, MA, USA
0points
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answer 3
Please make sure the roller guide ring and glass tray are seated correctly, and try pressing the Turntable On/Off button on the control panel. If the turntable still won't rotate when you place an item on it, select a program and start it, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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Question

How to fix crack and paint flaking inside our brand new microwave oven?

I only installed this OTR microwave oven two days ago. This morning I noticed a very small bit of paint had flaked off at the back of the inside of the oven and a small unbroken crack emanating from it. Wasn't there yesterday! I can't believe it, this oven is brand new!!! I've already started researching "microwave oven cavity paint." Do Samsung sell touch-up paint? The inside is bright white.
asked 2 years, 10 months ago
gazarcher
Connecticut
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I'm sorry to hear you're having a problem with your SMH1816. If the oven cavity is cracking, your microwave will require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

The microwave I purchased does not have the mounting bracket. Can I order one for the smh1816s/xaa model.

asked 2 years, 10 months ago
firehose
las vegas nv
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The mounting bracket is attached to the back of the microwave oven with 2 trim screws. You have to remove it and use the enclosed mounting template.
answered 2 years, 9 months ago
JCF150
TN
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answer 2
If you received a brand new SMH1816S/XAA and the bracket is missing, please call 800-SAMSUNG to speak with an agent who will be happy to assist you. Please note that most of the current microwaves are shipped with the bracket attached to the back of the microwave with screws, so you should look there first to see if the bracket is attached.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Plastic Cover on inside of microwave door Question

Tt appears there is a plastic-type cover over the inside of the door, which has developed some air bubbles with very light use. (We've only used it a handful of times). Should this be pealed off, and if not, is it normal to show signs of air bubbles behind the plastic type material?
It is the SMH1816S (Stainless Steel) model, over-the-range microwave.

Thanks!
asked 2 years, 10 months ago
McMark
on SMH1816S 1.8 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
There is a thin film on the inside of the SMH1816 and other Samsung microwave doors that should not be removed. It is normal for it to have some bubbles, and it usually has a honeycomb or grid appearance.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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