Please make sure the roller guide ring and glass tray are seated correctly, and try pressing the Turntable On/Off button on the control panel. If the turntable still won't rotate when you place an item on it, select a program and start it, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 8 months ago