Thanks for the question. You can press the Turntable On/Off button on the control panel to turn the turntable on or off. If it's turned on but doesn't rotate, try removing the tray and roller guide ring, washing them in warm, soapy water, and wiping down the surface of the microwave. If the turntable still won't rotate after replacing the parts and making sure the glass tray is seated correctly, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 5 months ago