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Customer Questions & Answers for
samsung SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)

Customer Questions & Answers:
36 Questions
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Questions & Answers for samsung SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)

Question

Please give the external dimensions of Microwave SMH1713B/XAA

asked 5 days ago
TerenceF
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

You can find all dimensions on page 23 of the following user manual:

http://downloadcenter.samsung.com/content/UM/201402/20140207160627269/SMH1713_XAA_DE68-03899A.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 days ago
SamsungTech73
0points
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Question

Missing Light Cover?

Is there supposed to be a cover for the under the unit light?
asked 2 months, 1 week ago
Grandpadoc
tucson
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 1 week ago
SamsungTech73
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Question

Why doesn't the vent draw air thru the bottom of the microwave?

Lots of air comes out of the front of the microwave (it is installed without an external duct), but I can't feel any being pulled from the underside of the microwave while cooking. I can't figure out where the air coming out is coming from, as it is a lot more air than it is drawing from the openings on the underside of the unit.
asked 5 months, 3 weeks ago
heafis59
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 2 weeks ago
SamsungTech73
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Question

The box did not contain the full user's Manual.

It only contained the short 3 page user's manual and not the full detailed. one. Is this the normal way products are delivered now?
asked 10 months ago
markeby
Cedar Park, TX, USA
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The manual was sufficent
answered 7 months ago
Rowgeorge
New Kent Va
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answer 2
Thank you for contacting Samsung.

A copy of the full user manual is available via the following link:

http://downloadcenter.samsung.com/content/UM/201209/20120921125140741/SMH1713_XAA_DE68-03899A_EN_MES.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
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Question

Fan

Why does the fan sound like jet engine in my kitchen?
asked 1 year, 4 months ago
Mnicka1
Chesterfield, MO, USA
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
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Question

Why does my SMH-1713B unit make a buzzing noise when the door is closed?

I have had this unit for over 1 year with no problems. Today, it started making a buzzing noise whenever the door is closed, even if there is no cooking cycle active. The buzzing stops when the door is opened, and resumes when the door is closed without any other action. Removing power also stops the buzzing (verifying that the microwave was the unit making the noise).

What is the troubleshooting drill for this?
asked 1 year, 3 months ago
Cliff9764
San Jose, CA, USA
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for contacting Samsung. I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
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Question

RACK USAGE

CAN I USE MY ALUMINUM RACK IN THE MICROWAVE ONLY IF I AM COOKING TWO TIERS? DOES THIS MEAN I MUST HAVE IT OUT AT ALL OTHER TIMES?
asked 2 years, 1 month ago
RONNI
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
yes and yes
answered 1 year, 6 months ago
gothgoyles
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answer 2
Thanks for the question. The SMH1713S does not actually have a rack, so a rack should not be used in it. If you have another model that did come with a rack, then it's fine to leave the rack in when cooking on only one tier. It's important, however, to make sure that the item on the turntable will not expand and push the rack off of its supports, such as when heating a bag of popcorn. For this reason, it's a good idea to remove the rack when not in use.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Why doesn't my vent seem to remove the steam very well?

I installed it correctly but doesn't seem to get all the steam when i cook. what could it be?
asked 2 years, 2 months ago
peegymom
TX
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I have never owned a microwave hood that would remove all the steam. Even just my regular hood would not catch it all. I have vented it both ways too. Through the roof & back into the room, either way it won't catch it all.
answered 2 years, 2 months ago
LoveABargin
Arkansas
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answer 2
There are a few factors that can affect the ability of the 300 cfm vent fan in the SMH1713 to draw odors and steam from the cooktop. In particular, the distance from the cooktop to the vent fan, and the location of the pot under the vent. For example, a pot located immediately under the vent fan will be more effectively exhausted than a pot placed toward the front of the stove. The minimum recommended distance from the cooktop to the cabinet above it is 30", placing the exhaust fan about 13-1/2" above the cooktop. If yours is higher than this, the fan may not be able to draw the steam toward it as effectively.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Can I change the tuntable default to off, instead of on?

asked 2 years, 2 months ago
glob
Minneapolis
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
The turntable can be turned on or off by pressing the button on the control panel, though Samsung recommends turning the turntable on for best results unless the dish is oversized and cannot rotate. The default setting cannot be changed.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Why does my turntable turn counter-clockwise at times and clockwise at other times?

asked 2 years, 2 months ago
glob
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
It does this to promote more even cooking or reheating,
answered 1 year, 8 months ago
PFD664
Warner Robins, Ga
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answer 2
The turntable rotates both ways to ensure even heating since microwave energy is not spread evenly throughout the compartment. I hope this helps
answered 2 years, 1 month ago
Whoeyebee
Montgomery, IL
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answer 3
Thanks for the question. The turntable motor is designed to rotate in either direction at random, so this is normal.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Instructions

Where can I get installation instructions for a smh1713s microwave?
asked 2 years, 2 months ago
Bill123xxx
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
Click on support tab top right side of website, click through product category then model, they have how to videos and downloadable materials to help
answered 1 year, 8 months ago
PFD664
Warner Robins, Ga
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answer 2
They should have came in the box if you can't find them there, I would have it professionally installed.
answered 2 years, 1 month ago
Whoeyebee
Montgomery, IL
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answer 3
You can follow the link below for a downloadable pdf of the installation instructions for Samsung over-the-range microwaves: http://ars.samsung.com/customer/usa...
Please note that, while these instructions apply to all Samsung over the range microwaves, including your SMH1713, it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
-1point
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Question

what does the owners manual look like? We have a user manual only.

asked 2 years, 2 months ago
ella1011
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
+1point
1out of 1found this question helpful.
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answer 1
The User Manual is the same as the owner's manual.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Re: carbon filter and air vent

I have just purchased this microwave and have two general questions:

Is it necessary for the carbon filter to be installed even if the microwave exhaust is vented outside the home?

I currently have my microwave connected to an external exhaust vent, however I still notice slight air flow thru the front grill on top the microwave. Is this normal? I know the exhaust air is vented out my home thru a duct because the damper fully opens when I turn on the exhaust. Thanks for your time.
asked 2 years, 4 months ago
silver614
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
According to the installation guide, you only need the filter if you are non ducted/vented. You are probably feeling some air leakage or maybe some of the airflow from around the magnetron
answered 1 year, 8 months ago
PFD664
Warner Robins, Ga
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answer 2
Thanks for the question. The internal microwave fan vents through the front of the unit regardless of the direction you have the cooktop exhaust fan set up for. It's a good idea to still use the charcoal filter to help remove odors from the air venting from the microwave itself.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
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Question

I Wish to Know if this Unit Can be used externally Vented?, Where can i Find More info about the Venting System?

asked 2 years, 2 months ago
aetven
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Yes it can. It has a diverter shroud around the fan. In fact that's the way it comes in the box. Very easy to reposition the diverter for internal or external use.
answered 1 year, 3 months ago
Redrider
0points
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answer 2
Yes, it has the option to either vent internally (which I opted for), or externally. The installation is rather simple as well.
answered 2 years, 2 months ago
JRWard03
Washington, PA
-1point
0out of 1found this answer helpful.
Question

Height requirement above a free standing gas stove ?

How high above a gas cooktop range is safe for the bottom panel of microwave ?
asked 2 years, 3 months ago
TerrenceC
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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Answers
answer 1
The bottom of the overhead cabinet that you mount it to needs to be at least 30 inches.
answered 1 year, 3 months ago
Redrider
0points
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answer 2
Samsung recommends installing the SMH1713 under a cabinet that is at least 30" above the cooktop, so the bottom of the microwave would be about 13-1/2" from the cooking surface. This applies to both electric and gas ranges.

- Ms. Samsung
answered 2 years, 3 months ago
MsSamsung
SamsungHQ
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Question

turn table in microwave does not turn.

just purchased Samsung over the range microwave (model# SMH1713B/XAA) and the turntable does not work.
asked 2 years, 3 months ago
Anonymous
sparks, nevada
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thanks for the question. You can press the Turntable On/Off button on the control panel to turn the turntable on or off. If it's turned on but doesn't rotate, try removing the tray and roller guide ring, washing them in warm, soapy water, and wiping down the surface of the microwave. If the turntable still won't rotate after replacing the parts and making sure the glass tray is seated correctly, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

I did not receive the chrome rack

I did not receive the chrome rack that goes inside the microwave
asked 2 years, 3 months ago
snegrif
sheboygan, Wisconsin
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
Thank you for the question. The SMH1713B is not designed to hold a rack, and has no built-in shelf supports for one.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How does the vent/fan come on?

asked 2 years, 5 months ago
bwalsh
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
You can manually turn on the vent / fan by pressing the On/Off or 2 speed button on the microwave. Since this is an over the range microwave it can also turn on when the temps gets too hot below the microwave from cooking on the range.
answered 2 years, 1 month ago
Whoeyebee
Montgomery, IL
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answer 2
The cooktop exhaust fan on your SMH1713 can be turned on by pressing the Vent On/Off button on the control panel. The microwave fan will turn on automatically to help cool the internal components.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
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Question

micro makes a buzzing noise when operating

why does it buz
asked 2 years, 4 months ago
zitts
il
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
mine does not
answered 2 years, 3 months ago
snegrif
sheboygan, Wisconsin
-1point
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Question

the micro wave makes a buzzing sound when operating

asked 2 years, 4 months ago
zitts
on SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)
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answer 1
I had this same problem with my microwave from the moment I first plugged it in. After getting an appliance repairman in he quickly identified that the buzzing was coming from a faulty transformer which was vibrating and needed to be replaced. My buzzing was very load. If this sounds similar to your issue then there is a good chance that it is your transformer and it needs to be replaced.
answered 2 years, 3 months ago
AnthemDBA
MA
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