Looking for Answers about samsung SMH1713S 1.7 cu. ft. Over-the-Range Microwave (Stainless Steel)?

Thanks for the question. The turntable motor is designed to rotate in either direction at random, so this is normal.

- Ms. Samsung

It does this to promote more even cooking or reheating,

Click on support tab top right side of website, click through product category then model, they have how to videos and downloadable materials to help

They should have came in the box if you can't find them there, I would have it professionally installed.

There are a few factors that can affect the ability of the 300 cfm vent fan in the SMH1713 to draw odors and steam from the cooktop. In particular, the distance from the cooktop to the vent fan, and the location of the pot under the vent. For example, a pot located immediately under the vent fan will be more effectively exhausted than a pot placed toward the front of the stove. The minimum recommended distance from the cooktop to the cabinet above it is 30", placing the exhaust fan about 13-1/2" above the cooktop. If yours is higher than this, the fan may not be able to draw the steam toward it as effectively.

- Ms. Samsung

"SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

The SMH1713S can be set up to vent inside, with filtered air recirculated into the room from vents located in the front that are concealed from view. You can follow the link below for a downloadable pdf of the installation instructions: http://ars.samsung.com/customer/usa...
Please note that these instructions are the same for all Samsung over the range microwaves, including your SMH1713S, though it is important to confirm the blower is angled appropriately for your desired venting.

Thank you,
Ms. Samsung

The cooktop exhaust fan on your SMH1713 can be turned on by pressing the Vent On/Off button on the control panel. The microwave fan will turn on automatically to help cool the internal components.

- Ms. Samsung

Thanks for the question. The internal microwave fan vents through the front of the unit regardless of the direction you have the cooktop exhaust fan set up for. It's a good idea to still use the charcoal filter to help remove odors from the air venting from the microwave itself.

- Ms. Samsung

Please call 800-SAMSUNG to speak with an agent about a replacement door handle for your SMH7187STG.

Thank you,
Ms. Samsung

Thank you for the question. Samsung does not have a built-in frame for the SMK9175. I would suggest contacting a kitchen designer or cabinet maker for advice on installing the over the range microwave with a built-in look.

- Ms. Samsung

Thanks for the question. The SMH1713S does not actually have a rack, so a rack should not be used in it. If you have another model that did come with a rack, then it's fine to leave the rack in when cooking on only one tier. It's important, however, to make sure that the item on the turntable will not expand and push the rack off of its supports, such as when heating a bag of popcorn. For this reason, it's a good idea to remove the rack when not in use.

- Ms. Samsung