Looking for Answers about samsung SMH1611B 1.6 cu. ft. Over-the-Range Microwave (Black)?

Thanks for the question. The mounting bracket will need to be removed from the back of the SMH1611 prior to installation so the bracket can be attached to the wall behind the microwave as indicated by the marks on the wall template. Once the bracket is screwed to the wall, the microwave should fit securely onto the upward facing hooks, then held in place by the bolts that are screwed through the cabinets into the top of the microwave, as well. Please refer to the attached diagram which can also be found in the user manual for an illustration of how the rear-bottom of the microwave attaches to the mounting bracket.

- Ms. Samsung

Unscrew the 2 screws that hold on the bracket to the microwave. Then mount the bracket to the wall using the template, try to find a stud (wood) and mount the bracket. Then the microwave will sit in the bracket and lift the microwave into place, the 2 small screw do not need to be put back in. Then from the cabinet insert the 2 longer screws down from the cabinet into the top of the microwave.

"SE" is an error code that may have different causes. If the initial troubleshooting step of cycling the power does not clear the code, then service by a qualified technician is necessary to identify the cause and find a solution for your particular unit. I would suggest contacting 800-SAMSUNG to speak with an agent who can answer your questions with regard to warranty coverage and help to schedule service, as well.

Thank you,
Ms. Samsung

Thank you for the question. Please review the following information with regard to the use of extension cords with Samsung over the range microwaves, as found on page 4 of the SMH1611 user manual:

We do not recommend using an extension cord with this appliance. If the power-supply cord is too short, have a qualified electrician or serviceman install an outlet near the appliance. However, if it is necessary to use an extension cord, read and follow the “Use of Extension Cords” section below.

Use of Extension Cords:
A short power-supply cord is provided to reduce the risk of your becoming entangled in or tripping over a longer cord. Longer cord sets or extension cords are available and you can use them if you exercise care. If you use a long cord or extension cord:
1. The marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance. (In the case of the SMH1611, the rating is 120V/60 Hz/20 amps.)
2. The extension cord must be a grounding-type 3-wire cord and it must be plugged into a 3-slot outlet.
3. The longer cord should be arranged so that it will not drape over the counter top or tabletop where it can be pulled on by children or tripped over accidentally. If you use an extension cord, the interior light may flicker and the speed of the blower may vary when the microwave oven is on. Cooking times may be longer, too.

- Ms. Samsung

Samsung microwaves are often shipped with the mounting bracket attached to the back of the unit, so I would suggest checking there first. If it is missing and you believe you discarded it with the box, please visit SamsungParts.com for information and availability of a replacement.

- Ms. Samsung

Thank you for the question. The SMH1611 is not supposed to have a logo on the door.

- Ms. Samsung

I too purchased this Microwave model. On my account page after I registered the product. It showed the Microwave I purchased. Just off to the right was "Quick Links" and underneath that was downloads.
I clicked on downloads and that brought up the user manual. I printed off pages 10-20 and saved the PDF file to my computer. I hope this helps

You need to use the bracket that needs to be mounted to the wall, but also you want to use the two screws provided to mount the microwave to the cabinet. If you use the template provided and follow the instruction it will install with ease.