While I have gotten excellent service from T-Mobile, I am very disappointed in both the quality and quantity of the documentation for this smartphone. This is my very smartphone and it has been tedious.

For instance, I went to register and your webpage said to look on my phone for the serial number. There is no serial number on my phone. I searched using a magnifying glass. I entered the serial number on the Galaxy box and it worked. I also discovered that there is also a serial # that is listed on my purchase agreement.

The first thing that should be in your new documentation, is what tasks do I need to do first to transistion from my old cell phone, such as

1. Forwarding the phone number from my previous cell phone carrier to my new Gallaxy S III.

2. How to sync my webmail to my new phone.

3. How to add additional email addresses

4. Initially, I was going to make the phone number for my new Galaxy be the same as my phone number for my landline. Fortunately, a friend pointed out to me that my landline carrier would immediately shut down my landline phone and any additional features-- Call Notes, Caller ID, conferencing calling....

5. Pro's and Con's for whether to use Google Voice. Google Voice allows you to forward your landline and previous cell phone numbers to either a Google phone number or to the 'temporary" phone number assigned by T-Mobile.

6. Then in the new documentation, show how to use and whether or not there are any pro's or con's. So the first item to be covered would be

I. How to make and receive phone calls
II. How to enter a new name into the contact list.s
III. How to access and read email.
IV. How to send email
V. How to add additional email addresses that you receive email from
VI. Chat and
VII. All other features

7. How to set up your ringtone?
8. How to d/l and sync your email to the Galaxy.
9. How to add apps such as the Kaspersky SmartPhone app?
10. Descriptions of all apps
11. Top 50 apps

12. Detail any gotchas and how to address these issues.

FYI ... I am not a novice. I have worked with computers my entire career but this is a completely different UI than what I have used in the past.

Tags: battery, software updates, applications, email

asked 10 months ago

Username

Anonymous

Dallas, TX, USA

on SGH-T999

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello and thanks for reaching out!

Samsung provides online instruction manuals in a PDF format. Please copy and paste this link into your browser and it will take you to a instruction manual. http://bit.ly/MqSMO5

From there you can search, print or save the manual.

Also, here are some tips to help conserve battery life on your device:

Turn off the automatic brightness and set it to the lowest setting. The display is the biggest power user.
Select only 2G if your not using 3G or 3.5G (network settings)
Turn off bluetooth and wifi when not in use
Turn off automatic background syncing
Don't use live wallpapers
Avoid widgets that use live updates
Make sure you close apps properly by going through the menu, hitting home doesnt close apps
You can try apps like startup auditor and autokiller to kill of running background applications.
If you really wanna go crazy use a solid black wallpaper, it wont use any LEDs at all
Some Task Managers seem to work against battery saving and consume more battery doing so ending tasks at regular intervals. Monitor these applications to see if they improve or decrease battery life.
Poor signal strength decreases battery life - Try not to leave you phone in a bag or place that might inhibit the signal strength. With low signal strenght the Galaxy S will consume a larger amount of power to maintain connection with the nearest cell tower or searching for another.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 10 months ago

Username

SamsungSupport

-1point

0out of 1found this answer helpful.

Question

Closing applications

Am enjoying my new S3 but I dont' know to close the applications (camera, calendar, maps etc) without forcefully closing them in the task manager. This is clogging up my RAM and affecting some of the applications.
How do I close them?

Tags: applications

asked 10 months ago

Username

LYale

New Haven, CT, USA

on SGH-T999

0points

0out of 0found this question helpful.

8 answers

Answers

answer 1

Depending on the app see if when you press the menu button if there is an option exit or close application. Else the back button should be just fine in most cases. ps. Download Task Manager app from Samsung Apps for faster access to it.

Top 500 Contributor

answered 10 months ago

Username

SebasCvdB

Cokato, MN

+1point

1out of 1found this answer helpful.

answer 2

yeah with 2 gigs of ram I dont fine it doesnt really effect much to leave a few programs running, but like someone else say u can always swipe them away from holding down the home menu.

Top 100 Contributor

answered 9 months ago

Username

tito1

0points

0out of 0found this answer helpful.

answer 3

Download "Advanced Task Killer", its free and it works really well!

answered 8 months ago

Username

cicciosamsung

san francisco

-1point

1out of 3found this answer helpful.

answer 4

There is no need to download third party apps, all you need to do is press and hold the home button and swipe away apps. And if you want to clear RAM press and hold home, click task manager, and on the top you swipe and click RAM, from there you click clear RAM. You probably won't have to do this that often though, to make things easier just press and hold home, swipe away apps or just press remove all.

Best answer

answered 9 months ago

Username

fonsielovesyou

El Paso, TX, USA

+5points

5out of 5found this answer helpful.

answer 5

Sometimes the best thing to do after a long day of usage is, at the end of the day, before bed, "Power Down" your phone not restart, "Power Down" will give it a fresh start. I tend to keep away from force closing apps.

Top 1000 Contributor

answered 6 months ago

Username

Regg1229

New York

-1point

0out of 1found this answer helpful.

answer 6

Actually the back button on your app closes majority of those apps if they stay in the memory just use the menu key and look for a close / quit / exit.

Top 500 Contributor

answered 7 months ago

Username

SebasCvdB

Cokato, MN

0points

1out of 2found this answer helpful.

answer 7

What @fonsielovesyou said is correct. You dont need to download an app that will take up storage space on your phone (not that its going to affect storage much but still). Samsung has a built in solution which is what @fonseilovesyou said. Press and hold the menu button and swipe any appls running/open to your left to close them or press the "Remove all" as well which closes them all. :) see the picture i attached. Hope this helps.

Image(s)

Top 1000 Contributor

answered 7 months ago

Username

dorkiusmx

Wilmington, Los Angeles, CA, USA

+2points

2out of 2found this answer helpful.

answer 8

It's actually a pretty easy process that is very easy to access. Simply by holding down the only real physical button present on the front of the phone. It will bring up a screen showing you all the current apps or programs running and simply swiping them to the right or hitting Delete All will stop them for you. Hope this Helps!

Top 250 Contributor

answered 1 month, 3 weeks ago

Username

TvGuy21

Gold Canyon, Az

0points

0out of 0found this answer helpful.

Question

SPAM notification....

I've been hit with Spam on this phone since day 1. The notification icon is on the left top corner, it look like a small * "star".
The messages are like " Your android is running slow, or, Your phone might have a virus...etc."
I'm very unhappy about this and also very upset, that FCC is creating all the stupid rules, but the still let go this harassment!
Can someone tell me how to turn this notification OFF? But I need my mail or txt notification....
Thanx!

Tags: features, repair issues

asked 11 months ago

Username

hunok99

on SGH-T999

+3points

3out of 3found this question helpful.

5 answers

Answers

answer 1

Check your app's that you've downloaded. I remember on my older android phone that this happened to me too. Fixed it by removing free apps from the market.

My GS3 is Add/Spam Free

answered 11 months ago

Username

Metroman

0points

0out of 0found this answer helpful.

answer 2

Yes this has nothing to do with the phone and everything to do with a downloaded application. you may want to go to the play store and search for ad detector apps.. there are plenty of good ones there that will allow you to pinpoint which installed apps are spamming you so that you can uninstall

Best answer

answered 11 months ago

Username

Jene

Dallas

+4points

4out of 4found this answer helpful.

answer 3

sounds like something you downloaded, as far as I can tell there is no preinstalled app that will spam you

answered 11 months ago

Username

bupahs

Lancaster, PA, USA

0points

0out of 0found this answer helpful.

answer 4

Set your phone to Airplane Mode...

answered 11 months ago

Username

Gonesh

-2points

0out of 2found this answer helpful.

answer 5

Check all your apps you have downloaded to find the spammer one, other solution is buy a antivirus app in the mos radical way... rest your phone to the factory settings and start over, good luck!

I HAD TROUBLE FINDING THE MODEL # FOR MY GALAXY S3 SO I JUST GUESSED. WHAT IS THE MODEL # FOR THE BLUE 16Gb VERSION?

Tags: product specs

asked 9 months ago

Username

BRODGERS

Houston, TX, USA

on SGH-T999

0points

0out of 0found this question helpful.

4 answers

Answers

answer 1

Either check the box or remove the battery cover and battery and there is a sticker and on it there is something that says IMEI: (then there's numbers following) and that is the answer to your question.

answered 9 months ago

Username

fonsielovesyou

El Paso, TX, USA

-1point

0out of 1found this answer helpful.

answer 2

if you can go to the settings on your phone and under settings, look out for About Device at the bottom, you will see the Model Number

Best answer

answered 9 months ago

Username

Anonymous

Mt.Prospect,IL

+3points

3out of 3found this answer helpful.

answer 3

The easiest way to find your model number is to simply pop out the battery and look at the white sticker on the phone. If you still have the receipt use that.

answered 9 months ago

Username

Chuxgalaxy

phoenix, az

-1point

0out of 1found this answer helpful.

answer 4

SGH-T999MBATMB

Thats for Tmobile anyways The last part is probably the same for all models

answered 4 months, 1 week ago

Username

kilo1548

Arizona

0points

0out of 0found this answer helpful.

Question

How come my phone gets really warm?

How come my Samsung Galaxy S3 phone that I just bought 21days ago gets really warm when charging? Is that normal? Also when I use my phone for texting it gets somewhat warm and when im searching online it gets even warmer and thats that i have a case on it it still feels really warm. Is this normal ? The part that gets really warm is under the battery like behind the home button.

Tags: hardware, battery, power

asked 8 months ago

Username

Judyy92

Santa Maria, CA, USA

on SGH-T999

+1point

1out of 1found this question helpful.

4 answers

Answers

answer 1

should be normal when you charge the phone! actually the first days i was worried but now after 2 months doesn't do it anymore

answered 8 months ago

Username

cicciosamsung

san francisco

0points

0out of 0found this answer helpful.

answer 2

I'm having the same symptoms. However; I've noticed that only when I'm charging it and using it all at the same time, it does that. In other words, when I'm just charging it, it won't get warm/hot. But if I have a bunch of apps running and using it all at the same time as I'm charging it, it will get hot/warm. ANY electronic device would normally do this. I would suggest that when you are charging it, allow it to charge until an acceptable amount of battery life and use it while not on the charger. Also, close out certain apps when you're not using that certain app. It's like a miniature laptop is how I see it. Hope this helped some if any.

answered 8 months ago

Username

msminty

Orange County, CA

0points

0out of 0found this answer helpful.

answer 3

The phone gets warm when you have multiple apps open because the processor is working extra to keep those apps running. try closing unused apps and let the phone charge so it does not get too hot. i had the same problem at first, then I turn the powersave on and it help a bit.

Top 1000 Contributor

answered 3 months, 3 weeks ago

Username

ebenezer08

washington

0points

0out of 0found this answer helpful.

answer 4

It has happened to me as well and all I've done is three different options. First, closing all apps using the main menu button holding it down will let you delete all to the apps running which should relieve some stress on your processor. Second, turning on the power saver mode on the phone does keep it from trying to work harder than it should have to. Finally, last thing is just simply turning the device off means it will shut off any processes that may be going on in the background. I hope this helps.

Top 250 Contributor

answered 1 month, 3 weeks ago

Username

TvGuy21

Gold Canyon, Az

0points

0out of 0found this answer helpful.

Question

samsung web site eill not let me register my galaxy s 3

says please put in IMEI no. and purchase date which is there and double cheched (several times)

asked 11 months ago

Username

Bobbert

on SGH-T999

0points

0out of 0found this question helpful.

4 answers

Answers

answer 1

Hello and thanks for reaching out!

Please reach out to Chat support (linked below) or call 1-888-987-4357 for assistance.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 11 months ago

Username

SamsungTech05

-1point

0out of 1found this answer helpful.

answer 2

Make sure to enter the slahes as well as the numbers - it took me a while to figure that one out!

Top 250 Contributor

answered 10 months ago

Username

mdthompson12

Chicago, IL

-1point

0out of 1found this answer helpful.

answer 3

I had the same problem. Unlike an earlier responder, I found I had to OMIT the slashes -- entering only the digits was the answer.

answered 9 months ago

Username

ericmca

-1point

0out of 1found this answer helpful.

answer 4

I had the same problem even after removing the battery and locating the imei number it would not work. Use your phone to dial *#060# and the imei should appear yeah!!!! But wait it still does not give you the format Samsung requires, try using the first string of numbers and omit everything after that. Works? Hope so.

Ahhhh you say. I still need the date. It appears the date is sensitive to the imei number. If you look on the box the phone came in there is a date which will work, does not have to be exact but close.

Hope this helps.

Best answer

answered 6 months ago

Username

Anonymous

0points

0out of 0found this answer helpful.

Question

Why can't I receive any MMS messages?

It says it is downloading but it goes on forever and eventually doesn't download.

Tags: repair issues

asked 11 months ago

Username

Cuong

on SGH-T999

0points

0out of 0found this question helpful.

3 answers

Answers

answer 1

Try making sure that your data is turned on and wifi off. sometimes mms are unable to download while connected to wifi.

answered 11 months ago

Username

Jene

Dallas

-1point

0out of 1found this answer helpful.

answer 2

this usually happens to me when Im in a bad service area when recieving mms. If you are in a bad service area for a long time then the system things the message is sent when in reality it hasnt. I usually just have the person resend the message

Top 100 Contributor

answered 9 months ago

Username

tito1

0points

0out of 0found this answer helpful.

answer 3

did you change service? i have a t-mobile s3, but i go through simple mobile. check your apn settings and see if there all correct. you can find them on google, and check it again if it stops working again because if you don't fully unlock your phone, the'll go back to the original carrier.

answered 7 months ago

Username

mylittl3m0nst3r

NE Ohio

0points

0out of 0found this answer helpful.

Question

battery life

what is the battery life supposed to be for the galaxy s3.
What is cell standby and how can i change a setting for that so it doesnt use my battery so much

Tags: battery

asked 9 months ago

Username

mk1567

on SGH-T999

0points

0out of 0found this question helpful.

3 answers

Answers

answer 1

it depends on how much do you use the features, if you shutdown the wifi/bluetooth/sync/data it will last 2 days or more maybe

Data its the one that eats a lot of battery, if you dont need to be in sync all the time, let it on but turn off the sync in the notifications bar

Best answer

answered 8 months ago

Username

pinguxx

springfield, mo

-1point

0out of 1found this answer helpful.

answer 2

Hello and thanks for reaching out! You can find information on the battery life of your device here: http://bit.ly/QpFnqj. Below are some tips to extend your battery life.

Turn off the automatic brightness and set it to the lowest setting. The display is the biggest power user.
Select only 2G if your not using 3G or 3.5G (network settings)
Turn off bluetooth and wifi when not in use
Turn off automatic background syncing
Don't use live wallpapers
Avoid widgets that use live updates
Make sure you close apps properly by going through the menu, hitting home doesnt close apps
You can try apps like startup auditor and autokiller to kill of running background applications.
If you really wanna go crazy use a solid black wallpaper, it wont use any LEDs at all
Some Task Managers seem to work against battery saving and consume more battery doing so ending tasks at regular intervals. Monitor these applications to see if they improve or decrease battery life.
Poor signal strength decreases battery life - Try not to leave you phone in a bag or place that might inhibit the signal strength. With low signal strength the device will consume a larger amount of power to maintain connection with the nearest cell tower or searching for another.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 8 months ago

Username

SamsungSupport

-1point

0out of 1found this answer helpful.

answer 3

1. Adjust the brightness to low.
2. Turn off GPS and wifi when you are not using it.

Top 500 Contributor

answered 4 months, 1 week ago

Username

Nnrpro

Signal hill, Ca

0points

0out of 0found this answer helpful.

Question

Is there a built in Video chat application on the phone? or Do I have to download a separate Video chat app ?

I am wondering and playing around with my phone that I just bought yesterday and it seems like there is no built in Video chat that I can go to. I'm not sure if there is one, or if I have to download an app for it. Please help me to locate for the video chatting capability of the phone.

Tags: applications

asked 3 months, 3 weeks ago

Username

Aise

California, USA

on SGH-T999

0points

0out of 0found this question helpful.

3 answers

Answers

answer 1

Hi Aise!

Thanks for your question! Unfortunately there is no configurable option. I would suggest looking into Google Play for a 3rd party app. Thanks!

Staff
Best answer

answered 3 months, 3 weeks ago

Username

SamsungTech01

-1point

0out of 1found this answer helpful.

answer 2

There is no built-in app in the phone, but there are quite a few apps out there that are pretty good, like Tango, skype, for the tmobile there is qik and many more.

Top 1000 Contributor

answered 3 months, 3 weeks ago

Username

ebenezer08

washington

-1point

0out of 1found this answer helpful.

answer 3

forgive me if im wrong but google + came installed in my phone and it is in fact a video chat app. google hangout anyone? google + is my go to app being that majority of the people i talk to are on it anyways. if your friends use skype then use that and so on.

answered 1 month ago

Username

mmoore2490

ohio

0points

0out of 0found this answer helpful.

Question

backing up my phone on my pc

Is there some PC software to enable me to backup my Galaxy III?

Tags: applications

asked 8 months ago

Username

olslyone

Cordova, Tennessee

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

You can use kies. It is use to backup your phone as well as update your phonen software

Top 100 Contributor

answered 8 months ago

Username

tito1

0points

0out of 0found this answer helpful.

answer 2

Hi!

Thanks for reaching out. This will run you through the process: http://www.samsung.com/us/support/S...

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/87BV... . Thank you in advance.

Have a great day!

Staff

answered 8 months ago

Username

SamsungTech2

0points

0out of 0found this answer helpful.

Question

Cannot get Kies Air Message to work

Galaxy S3 - Tmobile

I can manage my phone from the PC browser using Kies Air. That is working. However, the new application Air Message cannot see my phone.

How do you fix this?

Tags: applications, connectivity

asked 8 months ago

Username

hbroamer

Huntington Beach, CA, USA

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi hbroamer,

Thank you for your inquiry. We understand that you cannot get Kies air message to work on your phone, SGH-T999 and we do apologize for the inconvenience this might have caused you.

You may use the link provided below for the video on how to use kies air on your phone, just click on the Using Kies Air - Samsung Galaxy S III from T-Mobile option.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/owners/product/SGH-T999RWATMB

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.

Top 10 Contributor

answered 8 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

answer 2

If you haven't done so, download Samsungs USB Device drivers from your phones support page. Click "See All Downloads" link next to the picture of your selected phone and navigate below to the "Manuals & Downloads" section and lick on it. Next click on "Software" and you should see a link names "Device(Install),USB Driver (Software) (ver.v1.4.6.0)". Download and install that and it should work.

This is Samsungs specific USB drivers for their devices so it should work. You should also make sure the app Air Message is updated to its lastest software release which can be found on their page as well. Let me know if you need more help.

Best answer
Top 1000 Contributor

answered 7 months ago

Username

dorkiusmx

Wilmington, Los Angeles, CA, USA

+1point

1out of 1found this answer helpful.

Question

How do I download my pictures on to my computer?

Tags: applications

asked 8 months ago

Username

LBerumen

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi there,

Thank you for your inquiry. We understand that you would like to know how to download pictures on your computer.

You may use any of the options provided below on how to download or transfer your pictures on your computer.

Via Media Storage

You can connect your device to a computer as a removable disk and access the file directory. If you insert a memory card in the device, you can also access the files directory from the memory card by using the device as a memory card reader.

1. Connect the USB cable to the device and connect the cable to the computer. After a few seconds, a pop-up window displays on the PC when connected.
2. Open the folder to view files.
3. Copy files from the PC to the memory card.(vice-versa)

Via Samsung Kies Air

With Kies Air, you can transfer content from your mobile device to your computer or from your computer to your mobile device wirelessly.

You may also use the link provided below for steps on how to use Samsung Kies Air.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029014&fm_seq=29182

Via Kies

Kies allows you to manage music, movies and photos. You can also backup contacts and calendars, download apps and podcasts.

You can download Kies at http://www.samsung.com/kies.

You may also use the link provided below for steps on how to transfer pictures between your phone and computer.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7053&prd_ia_cd=N0000005&map_seq=51120

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 8 months ago

Username

Samsung4

Austin, Tx

-2points

0out of 2found this answer helpful.

answer 2

i don't have my phone with me now, but usually if you go to settings, applications, and development, there should be an option somewhere in there to enable usb m...something. sorry i don't have exact details.

Best answer

answered 7 months ago

Username

mylittl3m0nst3r

NE Ohio

0points

0out of 0found this answer helpful.

Question

HEX/IMEI

where do I find that on my product ,I cannot complete my registration for you until I enter that #

Tags: product specs

asked 7 months ago

Username

Tamandddave

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi Tamandddave,

Thank you for your inquiry. We understand that you would like to know where is the IMEI located on your phone, SGH-T999.

You can get the IMEI number underneath the battery and this number is always on the bar codes on the back of the phone. When entering your IMEI, please do not include slashes or spaces. Additionally, there are no alpha O’s – those characters are zeroes.

IMEI- The IMEI is the numeric code that is 15 characters long.

Other options to check the IMEI is through its package and proof of purchase.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 7 months ago

Username

SamsungSupport13

+2points

2out of 2found this answer helpful.

answer 2

Alright well let's see if I can guide you step by step to find it.
1.Open up the Settings Option
2.Scroll to the very bottom
3. Open up About Device
4. Open up the Status
5. Scroll down and you should see it

I hope this helps

Top 250 Contributor

answered 1 month, 3 weeks ago

Username

TvGuy21

Gold Canyon, Az

0points

0out of 0found this answer helpful.

Question

Headset connection

For some reason I can only hear sound from one side of my headphones, I've tried three different headphones and I still have the same problem connected to my S3. Also, I have a 3.5mm connector to my car's AUX and I only hear audio on one side. If I jiggle the connection to my S3's headset output audio is normal, but it goes back go one side after the car moves! Is anyone having this problem, or are the wires on my phone frayed?

Tags: hardware

asked 6 months ago

Username

Luisito1414

Bridgeport, CT 06604, USA

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi Luisito1414,

Thank you for your inquiry. We understand your concern that only one side of the headphones are working when you connect it with your Samsung Galaxy S III and you already tried 3 different headphones and its all doing the same thing and when you jiggle the connection to your phone's headset the audio is normal but when the car moves it goes back to one side. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won’t work, we recommend you to do a Factory Reset.

You may use the link provided below for steps on how to do a Factory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047373&fm_seq=51416

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 6 months ago

Username

Samsung5

0points

0out of 0found this answer helpful.

answer 2

There is a setting on the GSIII that is called mono audio, when selected, audio comes out of only the left speaker. As for the car radio, the cable might not be plugged in all the way. The fastest way I know how to get to the mono audio setting is by putting the widget on the home-screen and making sure it is not green.

answered 6 months ago

Username

K333

Portage, MI

0points

0out of 0found this answer helpful.

Question

Msg: Windows cannot identify the device plugged in. How to remedy?

Get this everytime I connect to my PC.

Tags: hardware

asked 4 months, 2 weeks ago

Username

droneil

Mercer Island, WA, USA

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Find and install an earlier version of the modem drivers. I have the same problem with the newest version (1.5.14.0) on Samsung's website. I use version 1.4.6.0 and have no problems. it works with kies also.

answered 4 months, 2 weeks ago

Username

ColdoutThere

0points

0out of 0found this answer helpful.

answer 2

I had the same problem. Use a previous version of the modem drivers, version 1.5.14.0 doesn't work correctly. I used 1.4.6.0 and have had no problems.

answered 4 months, 2 weeks ago

Username

ColdoutThere

0points

0out of 0found this answer helpful.

Question

Why won't it accept my registering information?

I have tried, since yesterday, to register my product. After filing in the codes and date of purchase, it says they are both incorrect.

asked 11 months ago

Username

BPerk

on SGH-T999

-1point

0out of 1found this question helpful.

2 answers

Answers

answer 1

Hello and thanks for reaching out!

For assistance with registration, please contact chat support, an agent should be able to walk your through the steps. http://bit.ly/SQK52u

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Staff

answered 10 months ago

Username

SamsungTech05

-1point

0out of 1found this answer helpful.

answer 2

I had the same problem - make sure to include the slashes "/" when entering the info.

Best answer
Top 250 Contributor

answered 10 months ago

Username

mdthompson12

Chicago, IL

-1point

0out of 1found this answer helpful.

Question

When will the android 4.1 update come to the galaxy s3 for tmobile

I have looking into the android 4.1 and some of the features in it and I am very excited about it. Just wanted to know if it is already available by over the air update or will I have to come here and get like 4.0?

Tags: software updates

asked 10 months ago

Username

guillermo2002

mishawaka IN

on SGH-T999

+3points

4out of 5found this question helpful.

2 answers

Answers

answer 1

I'm using 4.1 right now , but it is test software. Should be out sometimes near end of October for T-Mobile. That is just a guesstimate. You should be able to get it from T-Mobile or kies

Top 100 Contributor

answered 9 months ago

Username

tito1

+2points

3out of 4found this answer helpful.

answer 2

just go to the settings, the click on about device..
select software update... and there you go.. the update will start downloading..

answered 2 months, 2 weeks ago

Username

Anonymous

0points

0out of 0found this answer helpful.

Question

Microphone not working when making calls

I have a Samsung Galaxy S3 that I have had a little over a month. This week I started having a problem when I make or receive a call. Everyone says it sounds like I am under water and they can barely hear what I'm saying. I have found a workaround where I can turn on the speaker phone and they can hear me. This is very annoying especially when I'm at work. Is this a common problem for this phone?

asked 10 months ago

Username

chnikki

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi!

Thanks for reaching out. I suggest a factory reset. See here for factory reset info: http://www.samsung.com/us/support/S....

I suggest backing up any info you do not want to lose via kies prior to resetting: http://www.samsung.com/us/support/S....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/JGFX... . Thank you in advance.

Have a great day!

Staff

answered 9 months ago

Username

SamsungTech2

-2points

0out of 2found this answer helpful.

answer 2

So I was having a problem with S3 mic not working unless I put it on speaker and talk loudly into the mic. Performed the factory reset at least 3 times and updated to the latest software. Still couldn't be heard on phone calls. Took it to my cell provider retail location. The associate did a soft reset (removed battery and sim card) and made sure all the settings were ok.

Then she noticed there looked like something was inside the pin sized mic opening at the bottom of the phone. She took a sewing pin and gently coaxed whatever it was out...now I can be heard crystal clear on calls.

Best answer

answered 9 months ago

Username

chnikki

0points

0out of 0found this answer helpful.

Question

when i can upgrade jelly bean 4.1

Tags: software updates

asked 7 months ago

Username

trinh

anaheim

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi trinh,

Thank you for your inquiry. We understand that you would like to know how to update your phone software version.

Currently, SGH-T999 is operating on Android version 4.0.4 Ice Cream Sandwich (T999UVLJ4).

You may use the link provided below for steps on how to update your phone software version.

Check the Software on Your Mobile Device
1. Open the Notification Panel by swiping the screen from the top to the bottom, and touch Settings > About device.
2. The Build number and Baseband version show the current software version on your mobile device.

Note: Please copy and paste the entire link on the search engine provided below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00050575&fm_seq=55579

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 7 months ago

Username

Samsung4

Austin, Tx

-2points

0out of 2found this answer helpful.

answer 2

JB 4.1 is available for Spring uses currently. However Tmobile / AT&T / Verizon are still working on them but should be released within the next few months / end of the year.

Unfortunately no one knows what the time table for the releases are until Samsun post it on their website here where they will keep it updated and post it as soon as its released: http://bit.ly/WjyniI

Hope this helps.

Best answer
Top 1000 Contributor

answered 7 months ago

Username

dorkiusmx

Wilmington, Los Angeles, CA, USA

0points

0out of 0found this answer helpful.

Question

MMS file in messaging

How do I open these?

asked 7 months ago

Username

trimannovkilo44

Scottsdale, AZ, USA

on SGH-T999

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi trimannovkilo44,

Thank you for reaching out. We understand that you would like to know how to view Multi Media Messaging on your Samsung Galaxy III phone.

In order for you to open MMS file on your messaging, please follow the steps provided below:

1. From the home screen, touch Application
2. Select Messaging
3. Select Inbox
4. Tap on the MMS that you received. It should automatically show the MMS file that was sent to you.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Best answer
Top 10 Contributor

answered 7 months ago

Username

Samsung5

0points

0out of 0found this answer helpful.

answer 2

Are you reffering to a a text message that include attachments such as pictures or email attachements?

If in text messages, you should be able to just click on the pictures or attachment once it finishes downloading onto your phone.

If its in an email message, the email has a paperclip with the attachemnts that you should be able to see or download onto you phone and then view them.

See picture for text msg mms attachments. one shows picture attachemnt downloading, the other what it would look like once its downloaded to your comptuer and you can view it.

Let me know if this helps.

Image(s)

Top 1000 Contributor

answered 7 months ago

Username

dorkiusmx

Wilmington, Los Angeles, CA, USA

-1point

0out of 1found this answer helpful.

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SGH-T999