Looking for Answers about samsung Samsung Vibrant™ Android Smartphone?

Hi redinbp43,

Thank you for your inquiry! We appreciate your patience. Please copy + paste the following link in to your browser for further instruction:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=301016

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi ebenezer08,

Thank you for your inquiry! We appreciate your patience. Unfortunately, we are not permitted to speculate on the release of new products, but we do encourage you to stay tuned. We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi GraceM,

Thanks for reaching out to us for support.

Please make sure that you're using a OEM (Original Equipment Manufacturer) USB cord when connecting your phone to PC. If you continue to have problems, try another USB port on your computer.

If you'd like to transfer files between your phone and PC, please refer to the link below. It guides you through the steps on using Mass Storage Mode.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=301016

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as warranty, insurance, voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi allisonjamesw!

Thank you for your correspondence.

Regarding about your concern, on our website, we recommend creating another account, and then register the other Samsung Vibrant™ Android Phone (SGH-T959).

This is the Samsung policy in registration of products for security purposes.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

Hi dspencer!

Thank you for your correspondence.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

Hi colldoll!

Thank you for your inquiry.

Configuring the number of rings before a call goes to voicemail is something which is configured by the Service Provider by editing your account with them. This is not a setting which can be configured on the phone itself as it is part of the network services by your provider. To adjust the Ring Count, we recommend contacting the Service Provider for assistance with this issue.

We appreciate your time writing us here at Samsung!

HiJesusVelez!

Thank you for your inquiry.

Samsung feels it is important to make the Android 2.2/Froyo upgrade available only after we feel that we can give the millions of U.S. Galaxy S owners a simple and reliable upgrade experience. Due to the complexity and unique functionality of each Galaxy S device, we are performing additional testing and are working to make the Android 2.2/Froyo upgrade available to all U.S. Galaxy S owners, including the Samsung Vibrant, as soon as possible.

We appreciate your time writing us here at Samsung!

Hi alma!

Thank you for your correspondence.

Regarding about your concern, the Samsung Vibrant™ Android Smartphone (SGH-T959) does not have a flash player.

You may search on the Android Market and look for compatible application that you may download on the SGH-T959 to watch or use an application that need flash player. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

About the update with the Android 2.2, the Froyo software was been released for SGH-T959 handset last January 21, 2011. For you to update the software of your phone to Android 2.2, please follow the procedures on the link below:

http://forums.t-mobile.com/t5/Samsung-Vibrant/Samsung-Vibrantsoftware-upgrade-to-Android-2-2-Froyo-now/td-p/678871

We thank you for your continued interest in Samsung products and look forward to your reply.

Hi samnpatricksmom.

Thank you for your inquiry. On your home screen, please click menu > settings > sound and display > tap screen timeout > choose the time that you want to set

Thank you for your continued interest in Samsung products. Have a great day.

Hi jorgetc10!

Thank you for the inquiry. Last January 20, 2011, T-Mobile already released the 2.2 Froyo update for the phone. You may use this link below and follow the steps to update the phone.

Note: Please back all your files before updating the phone.
http://forums.t-mobile.com/t5/Samsung-Vibrant/Samsung-Vibrant-software-upgrade-to-Android-2-2-Froyo-now/td-p/678871

Thank you for your understanding and patience.

Hi there!

Thank you for your correspondence I have here the requirements on how to have the software run and do the upgrade for your Samsung Vibrant (SGH-T959).

Requirements:

>Desktop or laptop PC running Windows XP, Vista (32bit), or Windows 7 (32bit).
>An available USB port.
>All firewall and antivirus programs should be disabled.
>Administrative priveleges required to download and install sofware, including drivers.
>The Vibrant device should have a fully charged battery.

If the software still not recognizing your device, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi luise00!

Thanks for your question! Please try to do a soft reset on the phone, just by taking off the battery and putting it back. Turn the phone on for a powercycle. If this does not resolve the issue, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi!

Thanks for your question! The passcode for the phone is either "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

However, if you intend to unlock the phone for a different network carrier, you may call your Service Provider and ask for an 8-digit subsidy code (Network Control Key) and the instructions on entering this on the phone.

Thanks and have a great day!

Hi AmandaJ,

The service provider can better address connectivity and network issues. Please reach out to T-Mobile for support via the contact info listed below.

Online at http://www.tmobile.com
By Phone at 1-800-937-8997

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support

Hi there,

Thank you for your inquiry! We appreciate your patience.

This is an issue that can be resolved by performing a soft reset; power down the device, remove the battery for several minutes, then re-insert and power up. You should also try using a different USB port.

Should this not resolve your issue, please Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Thank you for the inquiry. We are sorry to hear you are having trouble with your device. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.

Hi, enabling the "Use of Wireless Networks" and "Use GPS Satellites" can increase the accuracy of your Gps. Please follow the steps below:

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Location and security
Tap on Use Wireless networks
Read over the message and tap Agree
Use wireless networks is now enabled

Note* same steps with Use GPS Satellites

Have a good day

I am sorry to hear that your phone is cannot be recognize by the Kies. Here let me give you some important information about the new software upgrade for the Vibrant, what is the purpose of this, how to get the upgrade & what link you need to go.
The T-Mobile Vibrant (SCH-t959) has a new maintenance release, version JI6. This flash describes the purpose of Kies Mini, provides a link for update instructions, and helps you find the current handset version, so that you can determine whether the installation completed correctly.
T-Mobile is sending the JI6 update over the air. To speed up the process, Samsung has released Mini Kies as a method to update the Vibrant to JI6 by connecting it to a computer.
For instructions and KIES Mini download file, go to
http://www.samsung.com/us/vibrant/softwareupdate.
To verify that the update has installed successfully, from the home screen touch Menu> Settings>
About Phone and check the Baseband Version. If it is not T959UVJI6, then the update has not installed or has not completed installation.
If you want to make sure that you get the update installed completely, feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely, Technical Support