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Customer Questions & Answers for
Samsung Galaxy™ Tab (T-Mobile)

Customer Questions & Answers:
504 Questions
 | 
552 Answers

Questions & Answers for samsung Samsung Galaxy™ Tab (T-Mobile)

Question

Is there a app that you can print pdf files from the galaxy tab

asked 3 years, 10 months ago
joedamogul
norfolk, Va
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there joedamogul,

Thank you for the inquiry of your Samsung Tab (SGH-T849). We can't assure that there is an application for printing PDF files from the galaxy tab, but you can check on the Android Market for they have thousands of available software that can be download and most of the software’s are free.

You may try printing the PDF file to a printer that has a Bluetooth device. If the PDF is an attachment from e-mail, you may try press and hold the attachment and select send Via Bluetooth. It is Important that the printer has a Bluetooth profile for printing document and I suggest that you may contact the manufacturer of the printer for the Bluetooth specification.

Thank you for choosing Samsung,
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I dropped the tab and the screen cracked and broke. Can this be fixed

asked 3 years, 10 months ago
ncamras
home
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most issues may be resolved with minimal troubleshooting.Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

IN WARRANTY REPAIR:

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

NOTE: A copy of the Proof of Purchase must also be included with the phone when sending it in for service.

OUT OF WARRANTY REPAIR:

For information on what is and is not covered by The Standard Limited Warranty, we invite you to go to http://www.samsung.com/us/support/repairpolicy/servicePolicyWarrantyMain.do and view a full version of the warranty the covers all Samsung phones and accessories.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

LIQUID OR MOISTURE DAMAGE:

Due to Samsung's policy with repairs, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program.

CONTACTING SAMSUNG CUSTOMER CARE TO ARRANGE FOR REPAIR:

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign an RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities. This will ensure the fact that your phone will be completely functional with all necessary repairs performed when the handset is shipped from our facilities.

NOTE: A copy of the Proof of Purchase must also be included with the phone when sending it in for service.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your Service Provider.
answered 3 years, 10 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

How do I change the text size on my galaxy 3?

asked 3 years, 10 months ago
butchpotvin
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

With regard to your concern,there are no configurable options to change the font size on your tab. However, you can adjust the font type by following the steps below:

1. In the Display settings menu, tap Font Style.
2. Choose a new font from the displayed options.

Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

is there a way to apply a signature. to my phone?

asked 3 years, 10 months ago
MariaMaria
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Maria,
The only place I've found so far for setting a signature is in the Gmail app. Open it, touch Menu\ More\ Settings\Signature.
Good Luck,
answered 3 years, 10 months ago
caplanjr
Rockville, MD
0points
0out of 0found this answer helpful.
Question

why does my wifi have a ? next to it?

asked 3 years, 10 months ago
cacg
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
a question mark usually pops up when your device detects a unknown wifi signal , all it means is there are wireless networks available
answered 3 years, 10 months ago
OneZebra
Los Angeles Ca.
0points
0out of 0found this answer helpful.
Question

how do I create groups?

i would like to set up groups for email as well as for texting.
asked 3 years, 10 months ago
Anonymous
Glendora
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. There's no configurable option for you to create groups for emails and for texting on your Galaxy Tab.

Happy Holidays!
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is the WEP470 Bluetooth headset compatible with the Galaxy Tab?

asked 3 years, 9 months ago
alicat876
New York
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Regarding on your concern about the bluetooth device, it will be compatible for the WEP470 since your device has the headset and handsfree profile.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

HDMI MultiMedia Dock (ECR-D980BEGSTA)

I just received my Multimedia Dock (ECR-D980BEGSTA) for my Tab. I was given the impression that I would be able to hook this unit up to my PC via the USB and to charge the Tab at the same time.

After setting it up, I have discovered that you can either hook it to the PC via USB - OR - you can charge it, but not at the same time.

Is there a way to get an adapter or something that would allow me to connect the Tab to my PC and charge it at the same time?

Thanks

Fred
asked 3 years, 10 months ago
MadMopar
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

We do apologize for the inconvenience if any. Just coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

my front facing camera does not work

Your instruction for the tab, on page 88 does not apply to me. I go to menu, setting and there is no camera option, in any app. Not even Qik chat. Do I not have a current operating system. I have Tmobile and I just bought this yesterday.
asked 3 years, 9 months ago
Anonymous
San Bernardino, Califronia
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
SamsungBA
0points
0out of 0found this answer helpful.
Question

Does the Kindle on the Galaxy Tab have a dictionary included with it? If it does how do I access it? If it does not how can I get one?

asked 3 years, 10 months ago
MEBFS
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Kindle is a pre-loaded application on the SGH-T849 tablet. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the developer of that application or service for compatibility and support assistance.

You may reach Kindle developer at by phone at their toll free number 1-866-321-8851.

You may also contact your Service Provider for specifications and on how to use Kindle application on the SGH-T849 tablet.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Where can I download a USB driver for my Samsung Galaxy Tab?

I need drivers for both WinXP and Windows 7.
asked 3 years, 10 months ago
PatriciaAndroid
NYC
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files, you may do mass storage so you could transfer them to the computer.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable that is part of your standard box contents, once you already have the requirements, and then do the following:

Mass Storage Settings
1. Select Menu.
2. Select Settings.
3. Select Applications.
4. Select USB Settings
5. Check the box besides Mass Storage.
6. Press the Home Key to return to the home screen.

TIP: Make sure Bluetooth is deactivated on the phone.

Connecting phone to computer:
1. Connect the USB cable to the device and to the computer.
2. Bring the Notification Bar, and select USB Connected.
3. Select Mount.

Check on the computer screen if it will recognize the device and Removable Disk will appear on the screen. Select open folder to view files. Choose appropriate folder depending on the media file that you would like to transfer, drag and drop/copy and paste the file from the source folder going to the destination folder.

If the notification does not show up on the phone or on the computer, try to turn off you phone or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you do the video conferencing?

asked 3 years, 10 months ago
ljnance
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there ljnance,

Thank you for the inquiry of your Samsung Galaxy Tab (SGH-T849). To enjoy the high quality video calls on this device, you have to use the Qik Video Chat application. I suggest that you may call your Service Provider Support number which is T- Mobile for further assistance (1-800-937-8997).

Thank you for choosing Samsung,
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When Charging, the Galaxy Tab screen goes blank and it won't turn back on. You have to power it off then on again?

asked 3 years, 10 months ago
djlo2000
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

We do apologize for the inconvinience if any. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I print from Samsung Tab to my wireless printers?

My samsung tab will not print to my wireless printers. The tab cannot locate or find my printers. No trouble printing wirelessly from my iphone and ipad but cannot print from my tab. Please help me. I may return by unit and exchange it for another. Thanks
asked 3 years, 9 months ago
drewhat
alexandria virginia
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi drewhat!

Thank you for your correspondence.

The Galaxy Tab (SGH-T849) has a capability to pair with a wireless printer. The tablet does support Bluetooth Basic Printing Profile.

For you to pair the tablet to your wireless:
1. Press the Home Key.
2. Press the Menu Key.
3. Tap on Settings.
4. Tap on Wireless and Network.
5. Tap on Bluetooth settings.
6. Tap on Bluetooth to turn on the radio.
7. Tap Scan devices. (Make sure the wireless printer is in discoverable mode.)
8. Tap on the desired device.
9. Tap Pair and connect.
10. If you are prompted to enter a password for a headset, try 0000 or 1234.
11. On the tablet, tap and hold the file you want to print until it gives you a list of options.
12. Select Share, and then select Bluetooth.
13. Select the wireless printer.

Should this troubleshooting steps did not work, we recommend contacting the manufacturer of the wireless printer for specification and compatibility of the device.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do I download music to my external SD card while connected to my Computer

asked 3 years, 10 months ago
mhorak
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Here are the steps.

> Connect the Tab to the PC through the USB cable, the one that came with the box.
> Make sure USB mode is on mass storage
> How to change USB mode
:> From home screen, tap setting
> Select wireless and network
> USB settings
> tap on mass storage
> When USB Connected screen appears tab mount
> on the computer select open folder to view files
> then copy paste the music to the PC/ Tab or vice versa.

Enjoy the your Tab.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can i transfer my music to the Tab using my iTunes?

What type of software do I need to put music on my Tab?
asked 3 years, 10 months ago
RspbryJazz
Oklahoma City, OK
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

There is no configurable option for the tab to play itunes. As you may well know itunes operate on a separate operating system.

Note: try to convert the itunes to a file that is supported by the tab.
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can I insert my SIM card from my phone to the my G Tab to add my contacts

asked 3 years, 9 months ago
bcuenie
Montclair, CA
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

You can try to insert the SIM card into the device as long as it is with the same service provider.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Is the galxy tablet going to be able to use netflix to watch movies?

i know that the tablet has the media hub, but would it ever be able to support netflix?
asked 3 years, 10 months ago
jcruzgudino
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

As of the moment, Samsung is unable to speculate when/if this software revision might be available due tho the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on Samsung website in the Samsung Download Center.

Note: I have thouroughly researched your concern, please refer to the link below.

http://blog.netflix.com/2010/11/netflix-on-android.html
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

IS THERE A MANUAL THAT COMES WITH THE SAM GALAXY KIT?

asked 3 years, 9 months ago
STELL
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding about your concern, there is no instruction manual that comes with the Samsung Galaxy Tab SGH-T849.

However, you can download the user manual on our website, or follow this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000000&prd_mdl_cd=SGH-T849ZKATMB&prd_mdl_name=SGH-T849

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

why does the USA Samsung Galaxy tab not have talk capabilities like the European model.

Is the Galaxy Tabs that are being bought in the USA now every going to be added for telephone use, which makes them much more useful. I bought one and I am very excited to get it and have seen nothing but good reviews, but I really would like to get rid of my mobile phone and have everything in one device. I have a feeling that the models that are being sold now are not going to be adaptable to cell usage. I hope I am wrong.
asked 3 years, 10 months ago
clermontsmith
Florida
on Samsung Galaxy™ Tab (T-Mobile)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

Samsung is unable to speculate when/if this feature might be available due to the fact that this might lead to inaccurate information and confusion.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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