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Customer questions and answers for (Unknown)

Question

Why won't my phone send messages with a picture attached to it?

It will send normal messages and it used to send picture messages, but for some reason, it no longer sends messages with attachements. I can't find a place to change that in settings either.
asked 1 year, 9 months ago
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alewin87
Colorado
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 9 months ago
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Samsung10
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Question

I received a text message and the phone will not show it, It shows up in the slider and I can clear it temporarily,but it shows back up

and I cant get the message to clear the message notification at the bottom of the screen. If I tap the envelope at the bottom of the screen I doesn't show a message, however if I tap on the message from the slider it tells me to check the recipients contact information
asked 1 year, 9 months ago
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tcarpenter
Pinehurst
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 9 months ago
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SamsungSupport13
SamsungSupport13
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Question

how do i make a group with my contacts?

Tags: contact groups
asked 1 year, 9 months ago
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kflash
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answer 1
Greetings!

Pertaining to your query, once the Gmail is sync on the phone you will need to save the contacts to the phone memory so that you can add the contacts on a group. Once the contact has been sync just tap and hold the contact then browse down to add to group then choose the group were you want to add the contact to.

It was a pleasure doing business with you.
Technical Support Team
answered 1 year, 9 months ago
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SamsungSupport13
SamsungSupport13
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Question

my phone has an E instead of 4G what does that mean?

Tags: info
asked 1 year, 9 months ago
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Murdoggy
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answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport9
-1point
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Question

can you switch the samsung exhibit to 3g

Tags: 3g
asked 1 year, 9 months ago
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adrianna05
logan ut
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answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport9
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Question

When texting, how do you add a smiley or frowny face?

Tags: texting, emoticons
asked 1 year, 8 months ago
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mannclann
California
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below under Section 5: Entering Text.

http://downloadcenter.samsung.com/content/UM/201107/20110726053710250/T-Mobile_T759_Exhibit_English_User_Guide.pdf

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport9
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Question

How do I tether this phone to my laptop?

Tags: tether
asked 1 year, 8 months ago
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Anonymous
milwaukee, wi
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answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 8 months ago
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SamsungSupport11
Austin, Texas
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Question

i am having a hard time putting my text message setting on t9, i have choosen the TX9 option under settings but it is still not using T9

Tags: how to
asked 1 year, 8 months ago
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123456910
San Antonio
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=375899

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport9
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Question

My Exhibit stays in search mode even with a strong signal.

asked 1 year, 8 months ago
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peloecoco
on
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1 answer
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answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport9
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Question

how do i set up my bluetooth

asked 1 year, 8 months ago
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PhillyRed
Philadelphia, PA
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answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport13
SamsungSupport13
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Question

How do I set up speed dial?

How do I set up speed dial?
asked 1 year, 8 months ago
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rsouthern
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 8 months ago
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Samsung10
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Question

firmware upgrade? Kies functionality?

When I click on settings/software update it IMMEDIATELY pops up a ""No firmware"...so fast that I can't believe it did any kind of online check. I see the Samsung KIES interface does not work with this phone. Is there another version or interface software that will let me update firmware when I need to? How would I find it ad do this?
asked 1 year, 8 months ago
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speyul
on
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 8 months ago
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Samsung10
-3points
0out of 3found this answer helpful.
Question

can not syncronize with outlook

asked 1 year, 8 months ago
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slmo
fort lauderdale
on
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 7 months ago
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Samsung10
-1point
0out of 1found this answer helpful.
Question

How do I upload MP3 music on to my Samsung EXHIBIT?

asked 1 year, 8 months ago
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coldwaterweasel
on
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answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 8 months ago
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SamsungSupport13
SamsungSupport13
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Question

How do I turn on the headphone jack on my exhibit?

The sound still works because the speaker and earpiece work fine and the headset works when I'm making call. The speaker also works when I'm playing media but the headset does not. I seemed to have turned it off. How do I turn it back on?
Tags: audio output
asked 1 year, 8 months ago
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Anonymous
salt lake city, Utah
on
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 7 months ago
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Samsung10
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Question

Android Ice Cream Sandwhich

Will the samsung exhibit 4G will get the new Ice cream sandwhich version of android when it comes out??
Tags: android, ice cream sandwhich, update
asked 1 year, 7 months ago
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Timalekson12
on
-1point
0out of 1found this question helpful.
1 answer
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answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport13
SamsungSupport13
-2points
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Question

Clear Cache

Hey folks. First time posting, but I am in need of some help please. I am getting an error when trying to install an app from the Market that says insufficient memory but I have plenty of memory. I have researched the problem on the net and it would seem that I need to clear my dalvik-cache. Could someone please tell me how to do this on the Samsung Exhibit 4G? Thanks!
asked 1 year, 7 months ago
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TXDeadBear
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answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport13
SamsungSupport13
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Question

I would like to add ram to my phone

I recently purchased the SAM T759 Exhibit 4G, and I like it an awful lot. I have noticed it has 512mb of ram. I would like to double that to 1gig (1024 mb). How do I make that happen?

Thank you
asked 1 year, 7 months ago
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rgalinat007
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answer 1
Hi there,

Sorry, there isn't a configurable option to expand the RAM on the SPH-T759 Exhibit 4g. We apologize for an inconvenience that this may present.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 1 year, 7 months ago
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SamsungSupport11
Austin, Texas
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Question

how do i get the led to work?

samsung exhibit
asked 1 year, 7 months ago
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Hershy07
on
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answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 7 months ago
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SamsungSupport13
SamsungSupport13
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Question

Does the samsung exhibit 4G have a notification light?

If it does have it, how do you turn it on?
Tags: help
asked 1 year, 6 months ago
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bryan6014
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answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 6 months ago
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SamsungSupport9
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