Looking for Answers about samsung Samsung Highlight™ Touchscreen Cell Phone?

Didn't work for me. I'm getting the message "Unregistered model connected" yet I've registered this phone with Samsung!!

DON'T PRESS SOS BUTTON

Please contact your service provider for further assistance.

Hi tannahpratt,

Thank you for your inquiry. We understand that you would like to know where you can get software to be able to upload pictures and music to your computer.

You can download Samsung USB Driver on the Samsung website. You may use the link below for the Samsung USB Driver.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/owners/product/SGH-T749ZAATMB

(Click on See All Downloads > Software > Click on EXE under Download File > Select Send > Run/Save > Install )

You may also use the link provided below for options on how to transfer files from phone to computer or vice verza.

For Pictures and Videos

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00009037&fm_seq=9205

For Music

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00009036&fm_seq=9204

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

You can download the PC studio program on the site and when that's done, connect the phone into the computer with the USB cable. When you have the PC studio program on with the phone connected, the phone will automatically be connected. Then you can just drag and drop it.

Hi gtrrzrobert,

Thank you for your inquiry. We understand that you would like to know the unfreeze code of your phone, SGH-T749.

We did not receive enough information regarding the concern for which you have requested assistance. Please contact us with additional information regarding the concern about which you are inquiring, so that we may better assist you.

Did you try to use a different SIM card on your phone?

We look forward to your response.

We thank you for your patronage of Samsung products.

Thank you for your inquiry. Please click on this link http://www.samsung.com/us/mobile/cell-phones-accessories/SGH-T749ZAATMB-product to view all available accessories for your handset.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option 2 to purchase genuine Samsung Accessories

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

I just hope that this piece of advice will be helpful for you.

There's no way for you to do that only with the phone itself, however you can try to ask your current service provider if they can offer a software for you to tether your phone to the computer. So, I highly suggest to contact them for them to assist you properly about this issue.

Hi!

Is your Multi- Media Messaging Settings configured on the phone?

Multi-Media Messaging is a network service that require exact configuration set up on your phone. Contact your service provider for asisstance in configuring the picture messaging service in your phone.

We really appreciate your time writing us!

Technical Support Team

Here's how to copy or move pictures and videos from the phone to the memory card.

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

•Please note that the minimum size limit for a microSD memory card is 32MB. While this handset does support the use of a microSDHC 16GB capacity memory card, for optimal performance Samsung recommends using a card no larger than 2GB.

To copy or move pictures to a microSD memory card follow the steps below:

1.Insert the previously formatted microSD memory card into the memory card slot, located under the battery

2.From the home screen, press on Menu
3.Presss on Applications
4.Press on Files
5.Press on Images
6.Press on Manage then press on either Move or Copy
7.Press on the desired Photo(s) to check their box(es)
8.Press on either Move or Copy
9.Press on Memory Card
10.Press on Images
11.Press on Paste here to Move or Copy the Photo(s) to the microSD memory card
12.Press on Images then press on Photos
13.Press on Manage then press on either Move or Copy
14.Press on the desired Photo(s) to check their box(es)
15.Press on either Move or Copy
16.Press on Memory Card
17.Press on Images
18.Press on Paste here to Move or Copy the Photo(s) to the microSD memory card

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To copy or move videos to a microSD memory card follow the steps below:

1.Insert the previously formatted microSD memory card into the memory card slot, located under the battery
2.From the home screen, press on Menu
3.Presss on Applications
4.Press on Files
5.Press on Videos then press on Videos again
6.Press on Manage then press on either Move or Copy
7.Press on the desired Video(s) to check their box(es)
8.Press on either Move or Copy
9.Press on Memory Card
10.Press on Videos
11.Press on Paste here to Move or Copy the Video(s) to the microSD memory card

I would recommend you to please contact Samsung Technical Support 1-888-987-4357 Direct Hotline to be further assisted. The phone needs to be with you so that the representative can walk you through in performing the Reset on it. Otherwise, the phone needs to be Reflashed if Reset did not work to unlock it. Further details will be explained on the call.

To connect phone to laptop is through USB. USB (Universal Serial Bus) is a type of plug-in connection that is used to connect devices, including some handsets, to desktop or laptop PC's. In a handset, USB is useful for quickly transferring files to and from phones, or for synchronizing information with a PC application.

To configure the handset's USB setting follow the steps below:

From the standby screen, press on Menu
Press on Settings
Press on Phone Settings
Press on USB Settings
Press on the desired USB Setting from the following:
Samsung PC Studio
Ask on Connection
Mass Storage
Press on Save to keep the USB Mode setting

Tranferring files Via Windows Explorer (Mass Storage)

Insert a memory card properly into the phone
From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection
Connect the USB data cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top of the display
If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen
Navigate to the picture/video location, inside the Photos folder within the Images folder or Videos folder within the Videos folder
Open Windows Explorer
Drag and Drop or copy & paste the picture/video to the desired destination on the PC or handset

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone

Thank you for sending us an inquiry.

There is no configurable option on the settings of the phone to send pictures to facebook. The only phones' that are capable of doing this are the Galaxy S phones.

Happy Holidays.

Hi!

The easiest way to transfer pictures between your phone and computer is via memory card.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: This phone will support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

WARNING: Formatting the microSD Memory Card will permanently erase all data

To transfer pictures (via a memory card), from the SGH-T749 (Highlight) phone, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot, located under the battery cover
Click here for instructions
When correctly inserted, the memory card icon is displayed
From the home screen, press on Menu
Press on Applications
Press on Files
Press on either Images or Videos
Press on Photos or Videos to view the contents
Press on Manage
Press on either Move or Copy
Press on each image to check their box or press on All to check All boxes
Press on either Move or Copy
Press on Memory Card
Press on Images or Videos
Press on Photos or Videos
Press on Paste Here to Move or Copy the Photo(s)/Video(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo/Video location, inside the Pictures folder, using Windows Explorer
Drag and drop or copy & paste the Photo(s)/Video(s) into the desired destination on the PC

Hope this helps.

Hi!

Try using the up and down volume keys on the side of the phone to adjust the font size.

The default passcode for the phone is "0000" or "00000000".

There is no way that we can retrieve the passcode that was set on the phone.

If the default passcode did not work then we can do a reset on the phone.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Greetings!

Pertaining to your query, you can actually transfer the pictures from your phone to your computer by using the PC Studio

Note: The SGH-T749 (Highlight) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.
Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available
Important: Prior to connecting the USB data cable to the handset, install the latest version of the Samsung PC Studio application. This application installs the necessary USB drivers onto your PC. For a free download of the New Samsung PC Studio, go to http://www.samsung.com/us/support.

WARNING: DO NOT DISCONNECT USB DATA CABLE DURING THE FILE TRANSFER

To transfer pictures or videos, using the New Samsung PC Studio & a USB data cable, between a PC follow the steps below:
1.From the standby screen, insure that the USB mode setting is set to either PC Studio
To configure the handset's USB setting follow the steps below:
•From the standby screen, press on Menu
•Press on Settings
•Press on Phone Settings
•Press on USB Settings
•Press on the desired USB Setting from the following:
oSamsung PC Studio

•Press on Save to keep the USB Mode setting
2. Connect the USB data cable to both the handset's headset jack/adapter jack & the PC's USB slot

When successfully connected, the phone will show the connected icon at the top of the display
oIf prompted, Select the PC Studio USB setting
oThe New Samsung PC Studio program will automatically open on the PC
oClick on the SGH-T749 icon, located on the upper right side, to open a box showing the handset's internal memory
oFrom the Internal Memory screen (drop down arrow) double click on the Images folder then double click on the Photos folder (or double click on Videos then double click on Videos again)
3. Click on the My Computer icon , located in the upper left corner, to open a box showing the PC's internal memory
4. Navigate to the PC's picture (video) location or destination
5. Drag and Drop or Copy (or Cut) and Paste the pictures (videos) between the My Computer box and the SGH-T749 box or vice versa
6. After the successful transfer of the picture(s), click on OK in the Device Explorer or My Computer box
7. Now it is safe to disconnect the USB data cable from the two devices

It was a pleasure doing business with you.
Technical Support Team

Hi there!

Thank you for your inquiry. Regarding about your concern, there is no configurable option to delete recent message recipients on the SGH-T749 handset.

However, if you really want to delete those recipients on your phone, what we can suggest to you is to reset the phone and this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry. A PIN (Personal Identification Number) code is required to unlock SIM cards. PIN code can be obtained when you contact your current service provider.

We advise you to please not enter any incorrect code unless you got the correct PIN code for the SIM card that you are using on the phone from your service provider for it might lead to accidentally blocking the SIM card.

Thank you for your continued interest in Samsung products.

Thank you for your inquiry. There are no configurable options available to add entries to a block or reject list on the SGH-T749 (Highlight) handset.

Thank you for your continued interest in Samsung products.