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Customer Questions & Answers for
SGH-T679

Customer Questions & Answers:
249 Questions
 | 
256 Answers

Questions & Answers for samsung SGH-T679

Question

how do i tether to a windows xp computer

asked 2 years, 8 months ago
tired9
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

silencing e-mail notification

I would like to keep my test notifications audible but silence my e-mail notiifcations. Is this posible?
asked 2 years, 8 months ago
aentwist
lansing, ks
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

HOW CAN I GET MY PHONE & USB TO CONNECT TO MY PC?

asked 2 years, 8 months ago
carnellus
dallas
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5882

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

how can i get the display to remain on when on the phone? it turns itself off

asked 2 years, 8 months ago
Rubena
Austin Tx
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Please see: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5884

Samsung
answered 2 years, 8 months ago
Samsung10
-5points
0out of 5found this answer helpful.
Question

I AM TRYING TO REGISTER MY PHONE AND I KEEP RECEIVING AN ERROR MESSAGE SAYING THAT IT IS AN INVALID SERIAL NUMBER. HOW DO I REGISTER MY PRODUCT??

asked 2 years, 8 months ago
Anonymous
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Are there Bluetooth drivers to connect my phone to my pc?

Windows 7 wants Bluetooth drivers fo the SGH-T679.
asked 2 years, 8 months ago
johncom1
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

I can hear people talking when I make a call but they can't hear me. Why?

asked 2 years, 8 months ago
Anonymous
Midway, TN
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why is there no setting choice of "delete email from server" for IMAP email accounts?

I have this setting for a POP email like hotmail, but not for Imap like Yahoo or my work email. This is not not helpful. This choice exists for one email account, but not on another? Makes this NOT useful for work emails.
asked 2 years, 8 months ago
findesiecle99
USA
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do I import music, organize it into play lists

how do I import music, organize it into play lists
asked 2 years, 8 months ago
garciaec
USA
on SGH-T679
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get photos into my phone

Photos stored in iphoto on a mac. Want to move a file of them onto phone.
asked 2 years, 8 months ago
SiriRainone
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044463&fm_seq=45062

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

New OEM screen for Samsung Exhibit II

Can you let me know where can I find replacement screen for my new Samsung Exhibit II 4G phone. The screen broke when I was using it and I would like to replace it with a new OEM screen. Also, please let me know the price for a new OEM screen for Samsung Exhibit II.
asked 2 years, 8 months ago
Anonymous
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Exhibit II 4G - Making Screen

This may seem like a very dumb question, but I've never owned a Smart Phone before. When my Exhibit II Display blanks for energy saving, to make Display active again do I press the Power/Reset/Lock Key or is there another way?
asked 2 years, 8 months ago
FrankonLI
NY
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
yes press the Power/Reset/Lock Key
answered 2 years, 7 months ago
mikethelinuxguy
otown al
0points
0out of 0found this answer helpful.
Question

my computer doesn't recognize the phone when connected to USB - why?

What can we do to fix this - I want to transfer some pictures to the computer
asked 2 years, 8 months ago
Anonymous
Colorado
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to prevent the "MTP initialization" notification?

I bought Samsung exhibit II a month back. I have encountered a problem recently. With no provocation, a notification that says "MTP initialization" and "Media Scanner Running" pops up repeatedly till the phone dies out of battery. I can't stop it withoutt switching off the phone. My battery have already started to deteriorate and I am not being able to find a solution.
asked 2 years, 7 months ago
binaya
Drexel hill, PA
on SGH-T679
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-4points
1out of 6found this answer helpful.
Question

How can I connect to my pc, running windows 7?

asked 2 years, 7 months ago
Takashi
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Why my bluetooth pairing do not give me an option to enter pin

I can make an outgoing call via bluetooth car stereo, but can not answer an incoming call! Was there an error with bluetooth pairing?
asked 2 years, 7 months ago
EESSYY
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

does the exhibit 2 stream music using a2dp bluetooth?

asked 2 years, 7 months ago
drcruz
roseville,ca
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044500&fm_seq=45099

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I silence the phone, but allow certain contacts to ring through

one thing I loved about my blackberry curve was that I could put it on bedside mode, or silent mode, but if I had a custom contact ringtone set up the call would still ring through for those contacts. I see where I can set the custom ringtones, but they follow the default volume

Can anyone help with this?
asked 2 years, 7 months ago
Bill5330
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How can I download picture messages? I press the download button within the text message and it never downloads.

asked 2 years, 7 months ago
Boooooo
on SGH-T679
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please long press on the picture for the option to download it.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I connect a bluetooth to the music player

I was able to successfully connect my bluetooth to the phone feature,which in cell phones past, connected me to everything. Apparently with this model I have to activate it to the music player to have music go through my ear, too. I went to the menu and selected it to play via bluetooth and it searches for device but nothing happens. It never finds my bluetooth that is on and already connected to talk.
asked 2 years, 7 months ago
Linders1216
Kaufman, TX
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044500&fm_seq=45099

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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