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Customer Questions & Answers for
SGH-T679

Customer Questions & Answers:
249 Questions
 | 
256 Answers

Questions & Answers for samsung SGH-T679

Question

How do you delete videos from the phone?

Exhibit II
asked 2 years, 7 months ago
Mrbassione
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Device driver software not successfully installed.

My computer won't recognize my new Exhibit II 4G, it tells me device driver software not installed. Is there a software download from the Samsung website?
asked 2 years, 7 months ago
mheid
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044532&fm_seq=45131

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Is it normal to get constant image persistence (burn-in effect) on the screen?

I get it constantly, even if I leave a static image on the screen for less than one minute. Is this normal? It's kind of annoying, although it disappears in few seconds.
asked 2 years, 7 months ago
dennis96411
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why driver won't install on windows 7?

asked 2 years, 7 months ago
lipabanana
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Connect the cable to your phone and make sure it recognizes the connection. It will have a little USB symbol in the status bar. Plug the cable in and out if you don't see it until it shows. I know my phone has an issue with that...

Once connected, go to control panel -> windows update. Click on 'check for updates'. It should then find the Samsung USB driver you need in the updates. Run the update and replug in your phone or restart.

Should work then.
answered 2 years, 7 months ago
Deej510
California
+1point
1out of 1found this answer helpful.
Question

how do i add music to this phone from itunes?

asked 2 years, 7 months ago
shallu
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had to email tech support to see if i was missing a driver or something. The way to do it is in an unexpected place. To put music on your phone, hit your "Menu Key" which is the far left bottom button. Choose "Settings". Go into "Wireless and Network". Then enter "USB Utilities". Press "Connect storage to PC". Then plug your phone into the computer via the USB cord. Go into start menu on your computer and go into "Computer". You will see 1 or 2 usb devices. 1 if you don't have a external sd card, 2 if you do. Copy and paste like you would a flash drive. disconnect phone and walah. You have music.
answered 2 years, 7 months ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

how do you clear google search

asked 2 years, 7 months ago
mja60
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Use Back space or clear Your History. I guess
answered 2 years, 7 months ago
PennsburyKid2011
Langhorne, PA
0points
0out of 0found this answer helpful.
Question

How do I download music via my computer onto my phone?

asked 2 years, 7 months ago
Anonymous
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I get the software on my computer so that i can put music on my phone

asked 2 years, 7 months ago
angie0912
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

what program do i download on my laptop to get my phone connected?

asked 2 years, 7 months ago
NaKayla
Youngsville
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

SGH-T679

I had several difficulties installing a wrist strap onto the back panel of the phone. The strap holder is not seriously bent. I would like a replacement back cover. Whom do I contact and how do I proceed in obtaining a new one?
Please help.
asked 2 years, 7 months ago
SeanM123
Greenwood Village, Colorado
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How come when I connect my Samsung Exhibit II 4G to my laptop the driver software doesn't install?

I have tried multiple times but it never works. I have looked throughout the user manual and was unable to find anything to help with this problem.
asked 2 years, 7 months ago
RanDomBandGirl
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, try utilizing a different USB port. Should issues remain, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

where are the usb drivers for the samsung sgh-t679

asked 2 years, 7 months ago
groucheebear
california
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

Why when alert comes in to phone the vibrate will not turn off. Have to power off to turn off.

Problem currently with "Words with Friends"
asked 2 years, 7 months ago
El12
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to connect to Mac?

I plugged this phone into my Mac and nothing happened. Any drivers I need to install?
asked 2 years, 7 months ago
bailmoney
Pittsburgh
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044463&fm_seq=45062

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

I can't connect my exhibit 2 to my laptop with the cable XP system on labtop)?

I can't connect my exhibit 2 to my laptop with the cable XP system on labtop)?
asked 2 years, 7 months ago
Samerfarjo
Houston TX
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044532&fm_seq=45131

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I'd like to know the answer to the question, i cant recieve picture messeges, though the messege says downloading is there a setting for this?

asked 2 years, 7 months ago
jfwmsjr2
memphis, tn
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

how do I turn off the voice announcing the time all the time?

asked 2 years, 7 months ago
intelany
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to acsess the gmail to get into my phone?

One of my friends was messing with my phone and got me locked out of it. The only way to get in now obviously to log into my gmail account through my phone. I know my gmail stuff i think because i can log into it on the comuputer but it wont let me acess it on the phone, Do i have to reset the phone?
asked 2 years, 7 months ago
doodle45
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

music on boot up

How do I stop the music on my phone's boot up?
asked 2 years, 7 months ago
minax
on SGH-T679
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

How do I connect a bluetooth to the music player

asked 2 years, 7 months ago
Linders1216
Kaufman, TX
on SGH-T679
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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