Hello and thanks for reaching out!
Sorry about that! Since you just purchased your device I HIGHLY suggest you to consult T-Mobile. They may be able to resolve this very quickly since this is a recent purchase. Try pulling the battery out for about 2 minutes. Also make sure you use the original battery and accessories when charging.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
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answered 1 year, 5 months ago