Hello and thanks for reaching out!
Unfortunately, we can only support US devices. Please reach out to support in your region:
http://bit.ly/kviUUbThank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support:
http://goo.gl/ZALJm