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Customer Questions & Answers for
SGH-T589

Customer Questions & Answers:
273 Questions
 | 
281 Answers

Questions & Answers for samsung SGH-T589

Question

I am receiving the message Camera Error "Camera failed errorcallback.on error (-2)" on the Galaxt Smart. What is wrong and can I fix it?

asked 2 years, 9 months ago
Sdwiggy
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what file formats for music/songs can be played from my memory card?

asked 2 years, 9 months ago
mikr
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

the screen on my Samsung Gravity SMART phone is frozen with the word downloading on it, how do I unfreeze it

asked 2 years, 9 months ago
jkeerut
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is it safe to clear RAM on my Galaxie 3G?

I continually get "Low on Space" messages even when I have not downloaded any new apps. I have cleared the cache on my running and downloaded programs and have deleted downloaded apps to help, but it is usually only a temporary help. I have an app to move things to my SD card, but only that app and one other can be moved. Thank you for any help.
asked 2 years, 9 months ago
grinlinton
Independence, MO
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

i have a gravity smart phone. i need to know how to assign a ringtone to individual contacts, i have music downloaded and i cant figure it out.

asked 2 years, 9 months ago
rainscame
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=376185

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I set up my phone with my email account from my local phone company?

I've tried several times with my phone company giving me the information as far as my incoming/outgoing servers, but for some reason, nothing is working.
asked 2 years, 9 months ago
plawson11
on SGH-T589
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I save apps to my SD card?

I am unable to download any apps larger than the available memory on my phone. How do I download directly to the SD card?
asked 2 years, 9 months ago
lostinthesticks
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can i change the sound it makes for text notifications; also how can i get voice mail notifications to ring more than once

whenever i get a text page my gravity smart just makes a single sound (dont even know how to describe it) unless i am constantly looking at it i dont know i have a text page -- i mean i can see the envelope but i want it to make an audible sound, keep making the sound, also i want to be able to change it. also when i get a voice mail it makes only 1 alert, how can i have it keep alerting? i had the original gravity with the pullout kb and that phone had in some ways a few more features than this one; although i like my smartphone i need to know if there's an add on or something for this one to get these features. Also how can i tell if there are software upgrades or do I need to go to android for that? Also your support isn't all that -- why do i have to put in a nickname, user name, etc???? really ridiculous here and i'm getting frustrated
asked 2 years, 9 months ago
whatevah
houston
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Just got my Samsung Gravity Smart. How do I save pictures that are sent to me in messages??

Can't figure out how to save them to my phone...
asked 2 years, 9 months ago
bonya
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press and hold the picture, attach items, then it will save the picture to sd card.
answered 2 years, 8 months ago
NotHappy4Real
Radcliff, Kentucky
0points
0out of 0found this answer helpful.
Question

Phone is showing memory full and deleting messages. Why? Samsung T589

I have erased unwanted texts, and removed pictures and apps. Showing phone memory low still.
asked 2 years, 9 months ago
decal626
Long Beach, CA
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

what happens when you lock yourself out of the phone

asked 2 years, 8 months ago
altayjoo
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how to add phone # to block list on gravity smart t538

asked 2 years, 8 months ago
parziale
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

GingerBread 2.3

Any chance the Gravity Smart will get Android GingerBread 2.3?
asked 2 years, 8 months ago
Tabasco
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting 2.3 but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to make my phone work with kies

i have a shg-t589, ihave downloaded the software from your website. it says to connect my phone, and i was already connected
asked 2 years, 8 months ago
blondb1958
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can you set up a read confirmation on text messages samsung gravity?

asked 2 years, 8 months ago
navybratz
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Locating preloaded media files that came with Samsung Gravity Touch

When I recieved my phone, I was able to access the phone media files by tapping my Applications button then selecting Files-Media-Audio-Notifications. I have recently upgraded my SD card from a 2GB to an 8GB card and now I can no longer locate them by going to Files-Media-Audio-Notifications. I can still select my preloaded sounds when changing ringtones or notification sounds so they are still on my phone memory, I just don't know how to get to the file containing them like I did before changing SD cards. All I am attempting to do is put my own music and sounds in those files so that I can make them my sounds for notifications (texts). I put the 2GB memory card back in and the files are not on it. Can anyone help me locate these files...I have tried EVERYTHING!!
asked 2 years, 8 months ago
ckdawn
Oklahoma
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a way to make my internent faster??

I always use the web and I noticed it was getting slower and slower. Especially the market. Then I had some problems with my e-mail login and i just stopped going on the web. Can anyone help pweeseeeee?
asked 2 years, 8 months ago
Sprinklesxoxo
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I move apps to my sd card? Because my internal memory is low and i cant move the apps to the card.

The move card is grayed out and wont let me move my apps.
asked 2 years, 8 months ago
komputergal79
Centreville, IL
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=378680

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can i use kies for my phone ?

i have a gravity smart phone and my problem is that the program kies doesn't connect to my phone it just does connecting for a long time
asked 2 years, 8 months ago
maestro14
new york
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=378688

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

The phone has a frozen screen. The touchscreen does not work anymore

Reboot or anything does not happen. The keyboards works.
asked 2 years, 8 months ago
GillythePilly
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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