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Customer Questions & Answers for
SGH-T589

Customer Questions & Answers:
273 Questions
 | 
281 Answers

Questions & Answers for samsung SGH-T589

Question

I'm having trouble with picture (MMS) messages.

When I receive a picture message, it come with a download button.
When I press download, it turns to grey letters saying 'downloading'
And it's never gone further than that. I've waited a long time, hoping it was just taking a while and the picture will arrive soon, but it doesnt.
I've checked the settings and everything seems fine, I should be able to view my picture messages, but I cant. Help please!
asked 3 years ago
Anonymous
on SGH-T589
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Can you mail me the manual for Gravity Touch 2 Android Ver.5.4.16?

asked 3 years ago
Anonymous
Las Vegas, NV.
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Samsung has launched several initiatives in an effort to become an eco-friendly Company to “go green”. One such practice now in place is to eliminate the printing of hard copy User Manuals for our handsets. This is an ongoing project, and for this reason, we are no longer providing printed User Manuals upon request.

However, the user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center at the link below.

http://www.samsung.com/us/support/downloads/SGH-T589

Additionally, we encourage you toview the FAQ's for your device, as this provides step by step instructions for many popular features of your device.

Should you have additional questions concerning a specific feature of your device, please contact us anytime, as we would be happy to provide additional information.

You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good day.
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

can vibration intensity be changed?

cannot hear vibration, too low of intensity.
asked 3 years ago
PBrim
Arizona
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do i get my SGH-T589 to show me ALL of my contacts when I'm trying to find someone?

I transfered contacts from my last phone but they don't show up when I search "contacts". But if I type in the #, the contact name shows up!
asked 3 years, 1 month ago
rickinpdx
portland, OR
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do sync voicemail to my computer?

just bought gravity smart from t-mobile.
asked 3 years ago
kunumablue
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I deleted the stock camera app and would like it back. Where can I find it.

asked 3 years ago
JVTazz
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I take the back off my phone to get to the serial number?

It is a Samsung Gravity Smart Sapphire blue phone and on the box it says :SAM T589.
asked 3 years, 1 month ago
grammy95
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Simply lift in the groove on the back cover and slide with your thumb. You can then lift the battery to find the number.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i apply music to my phone, i need help in that catagory, thanks.

asked 3 years, 1 month ago
beauty3s
philadelphia, pa
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I set the Gravity Smart (TMobile) to notify on text messages but not on email?

asked 3 years, 1 month ago
iliveonabus
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I do not see this as a configurable option at this time. Stay tuned for updates.

Thanks!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What is the product code for my SGH-T589?

I know the model number, but registration gives me three different options for a model CODE that I have to put in, all with SGHT589, but with things like HBBTMB or HABTMB or CRBTMB. Which one do I choose?
asked 3 years ago
MrsDubs
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This question is best answered by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I change the text messaging tone on my samsung gravity smart?

asked 3 years ago
Toters
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Adding contacts to favorites

I just got my Samsung Gravity Smart phone today. I am trying to add some of the contacts to my favorites. The manual says tap the contact and hold down and there will be an option to add to favorites. That option does not appear on my phone. ?????
asked 3 years ago
africacatlady
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

can i share my music thru blue tooth with another phone?? If so how do i do it?? Thanks for any help you can give me..

asked 3 years ago
Ginnie74
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I down load music to the phone?

asked 3 years ago
jenda
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please see: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=378688

Samsung
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why is my phone having problems connecting to my pc?

I have only gotten my phone to connect to my pc (running Windows 7) one time, then it promptly came up saying it was not recognized. I have downloaded the driver 2 times now through Kies, and it keeps saying it cannot read the info from the phone. I don't know what to do.
asked 3 years, 1 month ago
vicarious1978
Missouri
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=378688

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

It says my message memory is full what do I do?

I already deleted everything...all my threads
asked 3 years, 1 month ago
Anonymous
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, try to pull/replace the battery on the device and delete your browsing history and cache to clear up some memory.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I save apps to the sd card?

asked 3 years ago
goobsjolly
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I remove some of the application that come with the phone?

the memory arrive already 3/4 full and I cannot add the app that I like and use. Thanks
asked 3 years, 1 month ago
Nene74
Mission Viejo, CA
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nene74,

Thanks for your question!

Unfrotunately, pre-installed applications cannot be uninstalled from the SGH-T589. We apologize for any inconvenience.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

Does this phone have LED lights on to notify you of messages or missed calls?

asked 3 years, 1 month ago
Anonymous
St. Charles MO
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When texting on the qwerty keypad, how do I move the cursor back and forth without erasing previously typed characters?

asked 3 years, 1 month ago
beronrc22010
on SGH-T589
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
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