Looking for Answers about samsung Samsung Comeback™ Cell Phone?

Thank you for your inquiry.

If you want to see the available accessories for the Samsung Comeback, you can try this link:
http://www.samsung.com/us/mobile/cell-phones-accessories/SGH-T559PPATMB-product

If you want to purchase accessories for the phone. Please call Samsung Accessories at this toll free number 1-888-987-4357 from Monday to Friday 9:00 AM to 6:00 PM CST.

Hi coricarrion91!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi sfg1223!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi Don4206!

Thank you for your inquiry.

Upon checking the specifications and settings on the Samsung Comeback™ Cell Phone (SGH-T559), the phone is a quad-band handset which allows you to roam almost anywhere globally. It covers the 850 MHz, 900 MHz, 1800 MHz, and 1900 MHz frequencies. 3G connection of the phone is a service from the network provider.

Regarding your concern using the phone to a different country, we cannot assist in unlocking the SGH-T559 handset for use on another network. We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist in unlocking the phone.

T-Mobile has these codes and should be able to provide support for this.

Please Note: Unlocking of the phone, although at the discretion of the service provider is possible, will void all Samsung warranties for support or service. Features that are available on the intended network may not be accessible on the alternate network. Features on the alternate network may not be available this phone as these features are not those of the network on which the phone was intended to be used, and therefore, are not programmed.

As to whether or not a phone of this type will be available for the network of your choice in the future, we are only able to provide information regarding models that are currently on the market for sale, as any pre-release information would be subject to change and could therefore be inaccurate at the time of launch.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Thank you for sending us an inquiry.

The recommended memory card/size on your phone is 2GB microSDHC, and the maximum size is 16GB, microSDHC.

To purchase accessories for your phone, please coordinate with Samsung Accessories Sales Department at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Hi there.

When you open your handset in landscape mode, the idle screen looks differently than the portrait (front) idle screen. Five icons display on the lower portion of the screen. These icons function as shortcuts to the most frequently used menus: Inbox, web2go, Apps, My Account and Music.

Thank you for your continued interest in Samsung products.

Hi there!

Regarding your concern, there is no available option for us to change the 5 links that you see on your screen once you are on a landscape mode. This is part of the phone's operating system in which we cannot alter nor delete.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry. You can transfer your pictures from your computer to your Samsung Comeback phone via mass storage.

Via Mass Storage

Important: For this method, the handset's USB Mode must first be set to either Mass Storage or Ask on Connection.

To change the USB mode setting follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings (4)
3. Select Personalized (1)
4. Select Phone Settings (3)
5. Select USB Mode (3)
6. Highlight either Ask on Connection or Mass Storage, using the navigation keys
7. Press the left soft key to Save the USB Mode Setting

Note: The instructions below assume a microSD memory card has previously been inserted as well as formatted by the handset to create the necessary folders.

WARNING: DO NOT DISCONNECT USB DATA CABLE DURING THE FILE TRANSFER

To transfer Pictures/Videos, from a PC, to the SGH-T559 (Comeback) handset's memory card follow the steps below:

1. Plug one end of the data cable into the handset's power/data port located on the right side and the other end into a USB port on the PC.
2. On the PC, open My Computer and double-click on the new Removable Disk (Hint: it will be assigned a drive letter and, depending on system configuration, may not be the only Removable Disk present)
3. Using Windows Explorer, copy and paste (or drag and drop) Pictures/Videos from the PC into the Images/Videos folder located under the new Removable Disk
4. After the file transfer is complete it is safe to disconnect the data cable from both devices
5. To transfer pictures/vidoes from the handset, simply repeat the steps above copying from the handset's Images/videos folder to the desired desination on the PC.

We hope we provided you information that can help you to enjoy more using your phone. Have a great day.

Hi there!

There is no available option on the phone to remove the icon or disable a button for web access.

However the service that pertains to connectivity with internet can be deactivated through your service provider.

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Thank you for the inquiry. We are sorry to hear you are having trouble with your device. To give you the best possible support with this subject please call Samsung Customer Support on our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.

Hi valentine659!

Are you having a phone lock message or you would like to unlock your phone for a different network?

Unlocking the phone to use it for a different network requires permission from your current service provider as We hold a proprietary licensing agreement with them.Contact your current service provider for assistance on how to unlock it using the unlock code they will provide.

If you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing!

Technical Support Team

Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 5-10 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for reaching out to us with your question. Regarding your inquiry, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued support.

Samsung Mobile Technical Support

Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hi there,

Thank you for your inquiry.

Regarding your concern, you may verify the phone availability information with your service provider.

As a manufacturer, Samsung would produce phones for service providers' request.

We thank you for your patronage of Samsung products.Have a good day.

Thanks for your question!

Regarding your concern, while viewing an incoming text message you may press the Volume Up key for you to increase or enlarge the font size of the text. This will only applicable for viewing and creating a text message.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi there,

Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier. I've included T-Mobile's contact information below.

Online at http://www.tmobile.com
By Phone at 1-800-937-8997

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support

Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.

Hi there!

Thank you for your correspodence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.