Thanks for your question!
Regarding your concern, are you having a phone lock message or you would like to unlock your phone for a different network?
Unlocking the phone to use it for a different network requires permission from your current service provider as We hold a proprietary licensing agreement with them.Contact your current service provider for assistance on how to unlock it using the unlock code they will provide.
If you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.
If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
Chat Support: http://goo.gl/1P7mI
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
Thanks and have a great day!
answered 2 years, 11 months ago
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