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Customer Questions & Answers for
Samsung Comeback™ Cell Phone

Customer Questions & Answers:
127 Questions
 | 
130 Answers

Questions & Answers for samsung Samsung Comeback™ Cell Phone

Question

hi um.. my samsung comeback keeps shutting off on me and when i charge it, it shuts off. whats wrong with it? what do i do?

asked 3 years ago
Allysa
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support.
Please try a soft reset.
1. Power off
2. Remove the battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power back on and evaluate

If the problem persists, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how to set permissions for applications?

I am harshad from india and i am having problem that some applications ask read write permission , but I am not able to set the permission.
asked 3 years ago
hchhapekar
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We unfortunately can only support US models. Please reach out to Samsung in your region: http://bit.ly/aMTD6A
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can I get the language package for the SGH-T559, Hope it can work in Chinese

asked 3 years ago
jc8710
Gainesville FL
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can I change to a new service provider?

asked 3 years, 1 month ago
butterfield
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why did my text messages suddenly change to extremely small type?

and how do I change it back so it's readable????
asked 3 years, 1 month ago
ccameron
ca
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, while viewing an incoming text message you may press the Volume Up key for you to increase or enlarge the font size of the text. This will only applicable for viewing and creating a text message.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I connect to internet france on my comeback?

I buy it in Germany but I live in France and I can not connect to internet with..
asked 3 years, 1 month ago
tsoa
france
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I do a master reset on my samsung comeback?

phone is not making or recieving calls or text messages
asked 3 years, 1 month ago
slburke83
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

i have a comeback and i think the battery is going dead, but the other thing is when i turn the phone on it's asking me to insert a memory card.

Im not sure what a memory card is? unless it's sundisk. I been using the phone without a sundisk chip and it is all of a sudden telling me to put a memory card in. Can you help me?
asked 3 years, 1 month ago
ericthejet46
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

Also, here is a link with steps on how to insert a memory card.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158556

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Buy the phone model T559 T mobile SAM in Colombia and is not approved by movistar in the service of internet, email, social networks must do to access

asked 3 years, 1 month ago
william19
cali valle colombia sur america
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

We unfortunately can only support US models. Please reach out to Samsung in your region: http://bit.ly/aMTD6A.

Samsung Technical Support
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can you remove the menu that pops up when you open the phone?

a menu type thing with inbox, web2go, apps, my account and music pops in in boxes at the bottom of my screen and i don't want it there.
asked 3 years, 1 month ago
Shelbyylynn
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sorry but I do not see a configurable option to meet your request at this time.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What file formats does the comeback support for videos?

I tried playing videos in MP4 format but it says unsupported resolution. And I lost my users manual so I can't look it up.
asked 3 years, 1 month ago
Anonymous
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Hi there,

Please cut and paste the link below into your web browser. There you will find the tutorial "What Are The Media Specifications On My SGH-T559 (Comeback) Phone?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158872

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Please cut and paste the link below into your web browser. There you will find the tutorial to "What Are The Media Specifications On My SGH-T559 (Comeback) Phone?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158872

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
answer 3
Hi there,

Please cut and paste the link below into your web browser. There you will find the media specifications for the SGH-T559 (Comback) phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158872

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How come it wont connect to tmobile service ?

My phone just randomly lost service and it says searching with no service , i cant recieve or send calls or texts . And i need my phone and i cant afford atm a new one .
asked 3 years, 1 month ago
Anonymous
Arizona
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature/service on the device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can you fix samsung comeback when it says insert memory card, but there is no memory card?

I have already deleted all the pictures and music i dont know why it is saying this it wont even work and i am trying to charge it.
asked 3 years, 2 months ago
mimi90
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My bluetooth attempts to turn on when enabling it under settings and displays "Activating Bluetooth..." for hours on end. What could be the problem?

asked 3 years, 2 months ago
ShiftyKitten
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Please cut and paste the link into your web browser. There you will find the Bluetooth index for your device, which includes various troubleshooting tutorials that will help you diagnose the issue that you're experiencing.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158372

For future inquiries, you may contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I unlock the phone?

I brought a phone this weekend and is not able to lock the phone. I have access to do everything but lock it and when it isn't in use.
asked 3 years, 2 months ago
Rewashington
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How and where do I download apps to on this phone?

I want to add apps from my computer to my Samsung Comeback. How do I do this? I don't want to go through my service provider's website and buy apps.
asked 3 years, 2 months ago
etxeberria
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier. I've included T-Mobile's contact information below.

Online at http://www.tmobile.com
By Phone at 1-800-937-8997

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I have a samsung t559 and i need the freeze code to unlock it

I already have the unlock code from tmobile.
asked 3 years, 2 months ago
toanb
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, are you having a phone lock message or you would like to unlock your phone for a different network?

Unlocking the phone to use it for a different network requires permission from your current service provider as We hold a proprietary licensing agreement with them.Contact your current service provider for assistance on how to unlock it using the unlock code they will provide.

If you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get onto my hotmail account?

I can't get onto my hotmail account from my Samsung Comeback, it only list 3 specific email services and hotmail is not one of them.
asked 3 years, 2 months ago
taija32
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Please cut and paste the link below into your web browser. There you will find the tutorial "Does My SGH-T559 (Comeback) Phone Support Email?"

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158567

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How to setting Internet ? I am cannot connect internet

asked 3 years, 2 months ago
Dedi
Indonesia
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

samsung t599 not working

my samsung phone keeps restarting ... and it get very hot help me i cant get my numbers nor my information from the phone
asked 3 years, 2 months ago
Aub12345
on Samsung Comeback™ Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out! I suggest trying a soft reset:

1. Remove the battery
2. Wait 2 minutes
3. Replace battery
4. Reboot phone

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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