Customer questions and answers for samsung Samsung Comeback™ Cell Phone
Question
hi um.. my samsung comeback keeps shutting off on me and when i charge it, it shuts off. whats wrong with it? what do i do?
asked 1 year, 7 months ago
Username
Allysa
on Samsung Comeback™ Cell Phone
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1 answer
Answers
answer 1
Hi there, Thanks for reaching out for support. Please try a soft reset. 1. Power off 2. Remove the battery and leave it out for at least 30 seconds 3. Insert battery back into device 4. Power back on and evaluate
If the problem persists, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook. Follow us on Twitter @galaxyssupport or @samsungsupport To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm Thanks and have a great day! Samsung Mobile Technical Support
can I get the language package for the SGH-T559, Hope it can work in Chinese
asked 1 year, 7 months ago
Username
jc8710
Gainesville FL
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
We’re also available for support on Twitter & Facebook! twitter.com/GalaxySsupport (@galaxySsupport) twitter.com/SamsungSupport (@samsungsupport) Facebook: Facebook.com/SamsungSupport
We thank you for your patience and appreciate your continued interest in Samsung products!
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.
Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
why did my text messages suddenly change to extremely small type?
and how do I change it back so it's readable????
asked 1 year, 8 months ago
Username
ccameron
ca
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!
Regarding your concern, while viewing an incoming text message you may press the Volume Up key for you to increase or enlarge the font size of the text. This will only applicable for viewing and creating a text message.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
How can I connect to internet france on my comeback?
I buy it in Germany but I live in France and I can not connect to internet with..
asked 1 year, 8 months ago
Username
tsoa
france
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!
Regarding your concern, please contact your service provider as this is a network dependent feature on your device.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
Chat Support: http://goo.gl/ZALJm
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
How do I do a master reset on my samsung comeback?
phone is not making or recieving calls or text messages
Tags: master reset
asked 1 year, 8 months ago
Username
slburke83
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.
Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
i have a comeback and i think the battery is going dead, but the other thing is when i turn the phone on it's asking me to insert a memory card.
Im not sure what a memory card is? unless it's sundisk. I been using the phone without a sundisk chip and it is all of a sudden telling me to put a memory card in. Can you help me?
asked 1 year, 8 months ago
Username
ericthejet46
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!
We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.
Also, here is a link with steps on how to insert a memory card. http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=560&PROD_ID=1822&AT_ID=158556
If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
Can you remove the menu that pops up when you open the phone?
a menu type thing with inbox, web2go, apps, my account and music pops in in boxes at the bottom of my screen and i don't want it there.
asked 1 year, 8 months ago
Username
Shelbyylynn
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Hi!
Sorry but I do not see a configurable option to meet your request at this time.
If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
What file formats does the comeback support for videos?
I tried playing videos in MP4 format but it says unsupported resolution. And I lost my users manual so I can't look it up.
Tags: file formats
asked 1 year, 8 months ago
Username
Anonymous
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
3 answers
Answers
answer 1
Hi there,
Please cut and paste the link below into your web browser. There you will find the tutorial "What Are The Media Specifications On My SGH-T559 (Comeback) Phone?"
For future inquiries, you may also contact us via Twitter or Facebook. Follow us on Twitter @galaxyssupport or @samsungsupport To find us on Facebook, please visit https://www.facebook.com/samsungsupport Thank you for your continued interest in Samsung products. Samsung Mobile Technical Support
Please cut and paste the link below into your web browser. There you will find the tutorial to "What Are The Media Specifications On My SGH-T559 (Comeback) Phone?"
For future inquiries, you may also contact us via Twitter or Facebook. Follow us on Twitter @galaxyssupport or @samsungsupport To find us on Facebook, please visit https://www.facebook.com/samsungsupport Thank you for your continued interest in Samsung products. Samsung Mobile Technical Support
For future inquiries, you may also contact us via Twitter or Facebook. Follow us on Twitter @galaxyssupport or @samsungsupport To find us on Facebook, please visit https://www.facebook.com/samsungsupport Thank you for your continued interest in Samsung products. Samsung Mobile Technical Support
My phone just randomly lost service and it says searching with no service , i cant recieve or send calls or texts . And i need my phone and i cant afford atm a new one .
asked 1 year, 8 months ago
Username
Anonymous
Arizona
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!
Regarding your concern, please contact your service provider as this is a network dependent feature/service on the device.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
Chat Support: http://goo.gl/ZALJm
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
How can you fix samsung comeback when it says insert memory card, but there is no memory card?
I have already deleted all the pictures and music i dont know why it is saying this it wont even work and i am trying to charge it.
Tags: samsung memory card problems
asked 1 year, 9 months ago
Username
mimi90
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!
We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.
If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
My bluetooth attempts to turn on when enabling it under settings and displays "Activating Bluetooth..." for hours on end. What could be the problem?
Tags: bluetooth
asked 1 year, 9 months ago
Username
ShiftyKitten
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Please cut and paste the link into your web browser. There you will find the Bluetooth index for your device, which includes various troubleshooting tutorials that will help you diagnose the issue that you're experiencing.
I brought a phone this weekend and is not able to lock the phone. I have access to do everything but lock it and when it isn't in use.
Tags: unlock phone
asked 1 year, 9 months ago
Username
Rewashington
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Hello there.
Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
How and where do I download apps to on this phone?
I want to add apps from my computer to my Samsung Comeback. How do I do this? I don't want to go through my service provider's website and buy apps.
Tags: apps, samsung comeback, applications
asked 1 year, 9 months ago
Username
etxeberria
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier. I've included T-Mobile's contact information below.
Online at http://www.tmobile.com By Phone at 1-800-937-8997
For future inquiries, you may also contact us via Twitter or Facebook. Follow us on Twitter @galaxyssupport or @samsungsupport To find us on Facebook, please visit https://www.facebook.com/SamsungSupport Thanks and have a great day! Samsung Mobile Technical Support
I have a samsung t559 and i need the freeze code to unlock it
I already have the unlock code from tmobile.
asked 1 year, 9 months ago
Username
toanb
on Samsung Comeback™ Cell Phone
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!
Regarding your concern, are you having a phone lock message or you would like to unlock your phone for a different network?
Unlocking the phone to use it for a different network requires permission from your current service provider as We hold a proprietary licensing agreement with them.Contact your current service provider for assistance on how to unlock it using the unlock code they will provide.
If you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.
If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.
If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!
You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.
Chat Support: http://goo.gl/1P7mI
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).