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my screen is broken in front phone cant get the code your the sittings what to do
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Customer Questions & Answers for
samsung SGH-T528G

Customer Questions & Answers:
252 Questions
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215 Answers

Questions & Answers for samsung SGH-T528G

Question

Sim unlock code 1

My SIM card was perfect in a previous phone it says sim unlock code 1 now that I put it in the sgh t528 g
asked 5 months, 1 week ago
Brett2316
Safford,az
on SGH-T528G
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1 answer
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answer 1
Brett2316, thanks for your inquiry!

The SIM unlock code is provided to you by your carrier. Please reach out to the, they would be your point of contact.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 3 months, 4 weeks ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

How do i receive text messages?

asked 6 months ago
skw1rl
Rapid City, SD
on SGH-T528G
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1 answer
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answer 1
skw1rl,

Thank you for reaching out to us.

We would need more information to assist you with what you're experiencing.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 6 months ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

my screen is broken in front phone cant get the code your the sittings what to do

asked 1 year, 1 month ago
jesse1
Fairbanks Ak
on SGH-T528G
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi jesse1,

Thank you for your inquiry. We're sorry to hear this! If you would like more information on repair options, please contact 1-888-987-4357. If you have additional questions or concerns, you can contact us here or reach out via our other support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

If you don’t mind we would love to hear how our social support team is doing! http://bit.ly/1dEGD8X.

Thank you and have a great day!
-Samsung Support
answered 10 months ago
SamsungTech06
0points
0out of 0found this answer helpful.
Question

How can I tell if my phone is using WiFi and not 3G?

If I connect to the internet with WiFi, then hit the browser button will everything I do be over the internet and not use data and minute charges? How do I tell how I am connected?

Mike
asked 1 year, 2 months ago
m005kennedy
Gorham, ME, USA
on SGH-T528G
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answer 1
Hi m005kennedy. Thanks so much for reaching out! We'd be happy to provide some assistance.

If you have successfully connected to a Wi-Fi network, you will not be using your mobile data while browsing the internet. You will be using only your Wi-Fi connection. You can connect to a Wi-Fi network by touching Menu>Settings>Wi-Fi. A list of the available networks will populate. Choose yours and tap to connect.

If you have any additional questions please do not hesitate to reach back out. You can contact us on any of social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Also, if you have a free moment, please let us know how your experience with our support team has been: http://bit.ly/1dD5Fob

Thanks again!
answered 10 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

i lost my phone or its been stolen is there anyway i can locate it?

asked 1 year, 3 months ago
bmaye
Cornelia, GA, USA
on SGH-T528G
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1 answer
Answers
answer 1
Hi there bmaye. We're so sorry to hear that. You will need to reach out to your service provider for assistance with this as they will be your best point of contact.

Please don't hesitate to reach back out with any additional questions you may have in the future.

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks so much!
answered 10 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

How do I switch this phone from tracphone to ATT/Sprint?

asked 1 year, 4 months ago
jpayne
on SGH-T528G
0points
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1 answer
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answer 1
Hi jpayne,

Thank you for the inquiry. Please reach out to your service provider for support with that device. Tracfone provides direct support for all Samsung devices they carry. Follow this link to Tracfone support. http://bit.ly/AhELY4

If you don’t mind we would love to hear how are service was !http://svy.mk/ZFIqiD

Thanks for your inquiry .!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 4 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

How can I download an updated version of facebook to my phone?

asked 1 year, 5 months ago
sloanie
on SGH-T528G
0points
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1 answer
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answer 1
Hi Sloanie,

Thank you for your inquiry. Because the Facebook application is pre-installed on your device, downloading an updated version of the application will not be a configurable option. If you need further assistance, you can submit another post on this site or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you,
Samsung Support
answered 8 months ago
Samsung05
0points
0out of 0found this answer helpful.
Question

Need to change IMEI and serial number on replacement phone - and having same problem with new phone as with old.

Just received the new replacement phone today (Tuesday 1/22/2012) - need to register the new IMEI and Serial number - also have the same issue I had with the phone I sent back - I have to turn the speaker phone on to make or receive voice calls - it took over a week for the replacement phone to be returned via FedEx - just want a simple fix for the phone I have now - thanks.
asked 1 year, 6 months ago
djeffp
South Boston, VA
on SGH-T528G
0points
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1 answer
Answers
answer 1
Hello, djeffp.

We sincerely apologize for the inconvenience and any frustration this may have caused. We will need to gather some additional information from you in order to provide our best effort support.

Please resubmit your inquiry through one of our other social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you very much, and we look forward to hearing from you.

Samsung Support
answered 8 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

SIM LOCK CODE-1

MY PHONE SHOWS @@@ SIM LOCK CODE -1
asked 1 year, 6 months ago
dbm0361
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi dbm0361!

Thank you for the inquiry. Unfortunately, we do not have enough information to continue support here. If you are having a problem with your SIM card, your carrier would be your best point of contact for information.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!

Samsung Support
answered 8 months ago
Samsung05
0points
0out of 0found this answer helpful.
Question

How do I access the speed dial on my Samsung T528G?

I have read and re-read the manual and I cannot find how to get to the speed dial.
asked 1 year, 6 months ago
LisaBe
Arkansas
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi LisaBe,

Thank you for your inquiry. Unfortunately, speed dial is not a configurable option for your device. You can reach out to your carrier directly to see if this an available feature you can add to your plan. If you require further assistance, you can post another inquiry here or reach out to us on our other channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
-Samsung Support
answered 8 months ago
Samsung05
0points
0out of 0found this answer helpful.
Question

My T528G turn off on it's own and it's not the battery connection

It will turn off when using it, phone call or text . It's random, could be 3 time a month to 3 time a week. What's the solution. Many people have the same problem on the web.
asked 1 year, 7 months ago
Charlie157234
San Francisco
on SGH-T528G
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1 answer
Answers
answer 1
Hi Charlie157234,

Thank you for your inquiry. We understand that your SGH-T528G is intermittently turning off. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I am trying to register my phone. When I put in the IEMI number on the phone to the registration page, it comes back in red stating it is wrong number

asked 1 year, 7 months ago
CindiF
Elyria, OH, USA
on SGH-T528G
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answer 1
Hi CindiF,

Thank you for your inquiry. We understand that you're trying to register your SGH-T528G on the registration page but it states that your IMEI is a wrong number. We do apologize for the inconvenience this might have caused you.

Samsung recommends using “Internet Explorer” for this process, as other browsers can encounter difficulties with serial number acceptance and other box field to fill up. You may follow the steps below to register your product on our website:

1. Go to http://www.samsung.com/us/support/register/product
2. Enter the model number of your phone on the "Enter Model Number or Model Name" field.
Note: The model code can be found at the back of the phone underneath the battery.
3. The "Log In to My Samsung” page would then appear. For non-existing Samsung account click on “Create a Samsung Account”. Fill out the necessary fields on the boxes and then click on Submit. For existing Samsung account, enter the registered Email account and password.
4. You will be prompted to enter the HEX/ IMEI number and this is will be the serial numbers. You can get the IMEI/HEX number underneath the battery and this number is always on the bar codes on the back of the phone. When entering your HEX/ IMEI, please do not include slashes or spaces. Additionally, there are no alpha O’s – those characters are zeroes.
IMEI- The IMEI is the numeric code that is 15 characters long. (For AT&T, T-Mobile, and GSM TracFone, Net10, and StraightTalk handsets, as well as generic GSM handsets)

Note: After filling the box with the HEX/IMEI number, do not press any key on the keyboard and wait for the website for a minute or two to accept the HEX/IMEI. Once it's been accepted, below the HEX/IMEI box field the manufactured date will be then displayed.
5. Fill out the other box fields and then click on "SUBMIT". The product should then be displayed on the "My Account" page once successfully registered.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

when i try to connect browser my phone says service unavailable

asked 1 year, 7 months ago
rocklair3
on SGH-T528G
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi rocklair3,

Thank you for your inquiry. We understand that your SGH-T528G can't connect on the internet and the error message says "Service unavailable".

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

is the sgh-t528 an android?

asked 1 year, 9 months ago
BluCrazy
Oroville, CA, USA
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi BluCrazy,

Thank you for your inquiry. We understand that you would like to know if SGH-T528G is an Android phone.

SGH-T528G is a Touchscreen Basic Cell Phone it is not an Android phone.

You may use the link provided below for the specifications of your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/mobile/cell-phones/SGH-T528DBATFN-specs

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

What software do you have for this device to connect to a PC (win7 64)?

Tried pc studio, new pc studio, and kies. None of them will recognize this phone. It would be great to be able to transfer data such as contacts, music, etc.
asked 1 year, 9 months ago
Rads
US
on SGH-T528G
0points
1out of 2found this question helpful.
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1 answer
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answer 1
Hi Rads,

Thank you for your inquiry. We understand that you would like to know what is the software you could use for your SGH-T528G to be recognize by your PC.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

Why trying to download my E-Mail onmy new Sasung Trackphone always I get a message LOGIN FAILED?

I'm a new user of StraightTalk. I have a Trackphone Samsung T528G. The E-Mail accounts from GMAIL were created but when is retrieving to download the messages always get a screen saying: LOGIN FAILED

Also I created an E-Mail account from netzero where I had to manualy input all the settings, and this one works perfect. For the GMAIL accounts they don't need configuration because they come already configurated. Is there any problem with the GMAIL accounts? Are they coming with bad configuration?
asked 1 year, 10 months ago
vetranj
PA
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi vetranj,

Thank you for your inquiry. We understand that you can't download your emails on your Gmail account and you receive a message saying that "Log in failed" on your SGH-T528G. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

StraightTalk Support Number: 1-877-430-2355

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

upload from pc to mobile phone

I need to find out how to move my music from my laptop to my phone, a samsung T528G pls. help
Vickie
asked 1 year, 10 months ago
fixmenow
TN
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Vickie,

Thank you for your inquiry. We understand that you would like to know how to move musics from your laptop to your Samsung SGH-T528G.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

HOW DO I REGISTER MY PHONE

when i did not buy from a store
asked 1 year, 10 months ago
ahaynes
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi ahaynes,

Thank you for your inquiry. We understand that you would like to know how to register your phone on our site that you did not buy from a store.

If the phone is manufactured here in the U.S., you may register it by following the steps provided below:

Samsung recommends using “Internet Explorer” for this process, as other browsers can encounter difficulties with serial number acceptance and other box field to fill up. You may follow the steps below to register your product on our website:

1. Go to http://www.samsung.com/us/support/register/product
2. Enter the model number of your phone on the "Enter Model Number or Model Name" field.
Note: The model code can be found at the back of the phone underneath the battery.
3. The "Log In to My Samsung” page would then appear. For non-existing Samsung account click on “Create a Samsung Account”. Fill out the necessary fields on the boxes and then click on Submit. For existing Samsung account, enter the registered Email account and password.
4. You will be prompted to enter the HEX/ IMEI number and this is will be the serial numbers. You can get the IMEI/HEX number underneath the battery and this number is always on the bar codes on the back of the phone. When entering your HEX/ IMEI, please do not include slashes or spaces. Additionally, there are no alpha O’s – those characters are zeroes.
IMEI- The IMEI is the numeric code that is 15 characters long. (For AT&T, T-Mobile, and GSM TracFone, Net10, and StraightTalk handsets, as well as generic GSM handsets)
HEX- The Hexidecimal ESN is the alphanumeric code that is 8 - 14 characters in length. (For Verizon, Sprint, Alltel, Cricket, Clear, Helio, Jitterbug, MetroPCS, Qwest, Trumpet, US Cellular, Virgin Mobile, and CDMA TracFone, Net10, and StraightTalk handsets, as well as generic CDMA handsets)
Note: After filling the box with the HEX/IMEI number, do not press any key on the keyboard and wait for the website for a minute or two to accept the HEX/IMEI. Once it's been accepted, below the HEX/IMEI box field the manufactured date will be then displayed.
5. Fill out the other box fields and then click on "SUBMIT". The product should then be displayed on the "My Account" page once successfully registered.

If the phone is not a Samsung U.S. phone, there is no configurable options to register it on our website.

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
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1out of 1found this answer helpful.
Question

PC Studio not working with my phone T528g

When I connect my phone to my computer, PC Studio is an option to select on the phone, however when I start PC Studio software on my desktop it’s not able to find my phone.
asked 1 year, 10 months ago
John2009
on SGH-T528G
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Answers
answer 1
Hi John2009,

Thank you for your inquiry. We understand that PC Studio is not recognizing your SGH-T528G. We do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Phone freezes during start-up at blue "A service of tracfone' screen

Yesterday it kept "initializing' so I took out the battery and sim card to try and restart it. This didn't help and eventually the battery died. Now that I've charged the battery and put it all back together, it won't turn on fully. It gets to this blue screen and freezes. It also freezes on the charging screen when I try to plug it in. This is a first for me. Did I mess something up when I took out the SIM card?
asked 1 year, 10 months ago
pknaus
on SGH-T528G
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1 answer
Answers
answer 1
Hi pknaus,

Thank you for your inquiry. We understand that your SGH-T528G is freezing and we do apologize for the inconvenience this might have caused you.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

We thank you for your patronage of Samsung products.
answered 1 year, 7 months ago
SamsungSupport13
SamsungSupport13
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0out of 0found this answer helpful.
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