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Customer Questions & Answers for
SGH-T528G

Customer Questions & Answers:
252 Questions
 | 
215 Answers

Questions & Answers for samsung SGH-T528G

Question

how do i move pictures from phone to computer?

asked 3 years ago
rfrantan
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I find the easiest way is to use the bluetooth capabilities. The phone has it and your computer should also have it.

If you can't do that, you can buy a USB reader for your micro SD card. That way, you just put your card into the reader and plug the reader into your computer.

Or you could send the photo as a picture message to an email address.
answered 2 years, 9 months ago
flwrstx
+2points
2out of 2found this answer helpful.
Question

how do I access the numeric screen during a call?

asked 2 years, 9 months ago
beekeeperswife
fort smith, AR
on SGH-T528G
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
hold the lock key on top right side of phone, screen will open with buttons, one of whick is labeled "dial", push dial and numeric keys will appear
answered 2 years, 1 month ago
ljaleighw
Indiana
+1point
1out of 1found this answer helpful.
answer 2
TRACFONE

Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

For the T528G how do you remove widgets from the main screen?

I just bought a T528G and my screen is full of widgets now. Is there an online owner's manual or something a little more helpful?
asked 3 years ago
Carndog
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not that I'm aware of. There's a widgit tab about 2/3rds the way down the screen on the left side. Activation of this tab will show you the available widgits for your screens. If you touch the widgit you want removed, watch for the widgit to enlarge, indicating that it's ready to be moved, then slide the widgit all the way to the left on to the widgit menu. You'll see the widgit you moved shrink into the menu indicating that your widgit is now back in the menu and off your main screens. It's the opposite from activating a widgit from the menu.
answered 2 years, 8 months ago
stevelb
East Texas
+1point
1out of 1found this answer helpful.
Question

Can you download apps to a Samsung T528G from your PC?

If so, how is this done? Is there a certain website to go to find free apps?
asked 2 years, 10 months ago
nikkiT528G
Little Rock, AR
on SGH-T528G
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-3points
1out of 5found this answer helpful.
Question

Shut off keypad lock default

Is there any way that when a phone call is happening (live phone call or voicemail) that the keypad default is locked. Often times if I call a business, I need to use the keypad to dial an option. I have to unlock the keypad by holding a button on the side of the phone and then tap the dialpad option to get it showing. It is a huge inconvenience. I'd rather just have that keypad never locked if possible. Thanks.
asked 2 years, 9 months ago
flwrstx
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
1out of 2found this answer helpful.
Question

How do i connect my phone to a computer via USB Port?

asked 2 years, 9 months ago
jairhall25
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

Where can i download a driver for my SGHT528G phone, so i can attach it via data cable to my PC and upload photos and videos.

asked 2 years, 8 months ago
Phil345
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

were do I get the drivers for phone to use with my pc

drivers for a t528g cell phone to use with home computer pc suite drivers
asked 2 years, 8 months ago
pipemaker
home computer
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

what is the os for samsung t528g?

asked 2 years, 10 months ago
dragol78
home
on SGH-T528G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
1out of 2found this answer helpful.
Question

why won't it accept my IMEI # (355314/04/324268/0 model is T528G) from my phone when trying to regiser my phone?

asked 2 years, 10 months ago
dfadely49
Valparaiso, IN
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
i had the same problem. i took out the "/" and it went through.
answered 2 years, 10 months ago
thepope
+1point
1out of 1found this answer helpful.
Question

PC studio for samsung SGH-T528G

Where can you get PC studio for SGH-T528G phone? I want to save my address book.
asked 2 years, 10 months ago
teammarystar
home
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-1point
1out of 3found this answer helpful.
Question

Does this phone have GPS access?

asked 2 years, 10 months ago
staggers
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

Can the SGH-T528G successfully connect to a PC for video download? What software works?

I've tried two popular software packages (with supported data/USB cables). Neither sofware package worked on Windows Vista.
asked 2 years, 10 months ago
Bryc
Sacramento
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-1point
1out of 3found this answer helpful.
Question

How do I get internet to work without wi-fi?

internet and multi media messages not working and have not worked since I bought and activated phone 3 days ago
asked 2 years, 10 months ago
IamDGirl
North Brookfield, MA
on SGH-T528G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
1out of 2found this answer helpful.
Question

HOW DO I REGISTER MY PHONE

when i did not buy from a store
asked 2 years ago
ahaynes
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ahaynes,

Thank you for your inquiry. We understand that you would like to know how to register your phone on our site that you did not buy from a store.

If the phone is manufactured here in the U.S., you may register it by following the steps provided below:

Samsung recommends using “Internet Explorer” for this process, as other browsers can encounter difficulties with serial number acceptance and other box field to fill up. You may follow the steps below to register your product on our website:

1. Go to http://www.samsung.com/us/support/register/product
2. Enter the model number of your phone on the "Enter Model Number or Model Name" field.
Note: The model code can be found at the back of the phone underneath the battery.
3. The "Log In to My Samsung” page would then appear. For non-existing Samsung account click on “Create a Samsung Account”. Fill out the necessary fields on the boxes and then click on Submit. For existing Samsung account, enter the registered Email account and password.
4. You will be prompted to enter the HEX/ IMEI number and this is will be the serial numbers. You can get the IMEI/HEX number underneath the battery and this number is always on the bar codes on the back of the phone. When entering your HEX/ IMEI, please do not include slashes or spaces. Additionally, there are no alpha O’s – those characters are zeroes.
IMEI- The IMEI is the numeric code that is 15 characters long. (For AT&T, T-Mobile, and GSM TracFone, Net10, and StraightTalk handsets, as well as generic GSM handsets)
HEX- The Hexidecimal ESN is the alphanumeric code that is 8 - 14 characters in length. (For Verizon, Sprint, Alltel, Cricket, Clear, Helio, Jitterbug, MetroPCS, Qwest, Trumpet, US Cellular, Virgin Mobile, and CDMA TracFone, Net10, and StraightTalk handsets, as well as generic CDMA handsets)
Note: After filling the box with the HEX/IMEI number, do not press any key on the keyboard and wait for the website for a minute or two to accept the HEX/IMEI. Once it's been accepted, below the HEX/IMEI box field the manufactured date will be then displayed.
5. Fill out the other box fields and then click on "SUBMIT". The product should then be displayed on the "My Account" page once successfully registered.

If the phone is not a Samsung U.S. phone, there is no configurable options to register it on our website.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

is the sgh-t528 an android?

asked 1 year, 11 months ago
BluCrazy
Oroville, CA, USA
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi BluCrazy,

Thank you for your inquiry. We understand that you would like to know if SGH-T528G is an Android phone.

SGH-T528G is a Touchscreen Basic Cell Phone it is not an Android phone.

You may use the link provided below for the specifications of your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/mobile/cell-phones/SGH-T528DBATFN-specs

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

PC Studio download?

I have been reading through the materials for the t528 which I purchased yesterday and it states that PC Studio is a free download from the support web site. I'm not having much luck finding the download page. Help?
asked 3 years ago
jmcleod
on SGH-T528G
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
go to this link for the download

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029056&fm_seq=29224
answered 2 years, 4 months ago
swro1
-2points
0out of 2found this answer helpful.
answer 2
go on line wirte in the search box the new samsung pc stuido and follow the instructions and install the program you must first register your phone good luck
answered 2 years, 8 months ago
pipemaker
home computer
-1point
0out of 1found this answer helpful.
Question

WHY DOES MY PHONE CONTINUE TO SHUT OFF AND POWER BACK ON ?

asked 3 years ago
WAIMEABABI4
FAYETTEVILLE, NORTH CAROLINA
on SGH-T528G
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
It says right in the actual manual. "Make sure battery is properly installed. If not, this will cause the phone to turn itself on and off". If your phone is doing this, take out battery and re-install it! If connections are barely off, (which I learned myself on older phones too), it can also shorten, or cause the phone not to charge properly too. As we carry our phones around, batteries can move too. Hope this helps!
answered 2 years, 10 months ago
Aquanettte
-1point
0out of 1found this answer helpful.
answer 2
Hello WAIME,

We had the exact same problem. There was no solution expect to contact StraightTalk and receive a replacement. Luckily it hadn't been 30 days since we had bought it and they sent us a new one. My only other recommendation would be to reset the phone to factory settings as it came. This can be done from the menu. Good Luck!
answered 2 years, 11 months ago
AeRoSpaceman
0points
0out of 0found this answer helpful.
Question

i am having trouble finding the END button for the music player

also i cant seem to remove any of the short cuts off the main screen
please explain how to do this
asked 2 years, 9 months ago
58uup
ok
on SGH-T528G
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
To the best of my knowledge, there is no END button. The Pause/Play button allows you to start and stop a song, but to end a song, you have to press the forward or backword icons and go to another song or press the center key to back out to the song menu. As for the widgits, you have to open your widgit menu, by touching the widgit menu tab on the left side of your screen about 2/3s of the way down. When it opens, touch the widgit you want to remove from the screen and watch for it to enlarge. then with your finger still on the icon, slide it all the way to the left. It should shrink and align itself back into the menu.
answered 2 years, 8 months ago
stevelb
East Texas
0points
0out of 0found this answer helpful.
answer 2
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I unlock my phone

I cant get in my phone it says I need a PUK code to get back in my phone. It locked on me when i was changing my password to get in my phone So please help me
asked 2 years, 2 months ago
babygirl2012
on SGH-T528G
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You will have to call the phone company and they will provide you with a PUK code
answered 2 years ago
Invisibleman
Ohio
0points
0out of 0found this answer helpful.
answer 2
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungTech2
0points
0out of 0found this answer helpful.
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