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Customer Questions & Answers for
SGH-T528G

Customer Questions & Answers:
252 Questions
 | 
215 Answers

Questions & Answers for samsung SGH-T528G

Question

how to find icons on phone

asked 2 years, 10 months ago
lonewolf357
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
TRACFONE

Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My messaging and contacts on my phone nolonger work and I,ve only had it for two months, what do I do?

asked 2 years, 10 months ago
cammycamm
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

all my message does is say initializing wont let me text

asked 2 years, 10 months ago
gina2hot
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How can i fix it

When I try to go onto facebook it says log on failed
asked 2 years, 9 months ago
Anonymous
spanaway
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My samsung phone was suppost to play mp4 but i get error messages. File has incorrect data.

it will play mp4's that i make with my camera and only 2 other mp4's. is there another type of mp4? or do i need a converter? thank you
asked 2 years, 10 months ago
Shortbred
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

I accidently put in the wront PUK code too many times and blocked my SIM card, how do I unblock it?

I went to the security settings on my phone and put in too many wrong PUK codes and now my phone just says "SIM blocked" how do I get it unblocked?
asked 2 years, 10 months ago
aman1234
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

I am connected to my router at home and when i click on the screen of my phone the 3G symbol is red and has a flashing line next to it why?

And when I disconnect from my router it still shows 3G in red and the flashing line.
asked 2 years, 9 months ago
Anonymous
home
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how to install driver

i am trying to import pictures from my phone to my computer and it is not detecting the phone and under devices the samsung mobile device has a caution symbol icon and it says there is no driver i try to install the driver and it wont work because windows security says that the drivers authorization is not a valid publisher, i tried to tell it to install anyway and it wont work
asked 2 years, 9 months ago
pbtrombley
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

With the samsung t528g can you text while in call?

Receive and send texts while in call?
asked 2 years, 10 months ago
Shortshyt0082
Huntington, WV
on SGH-T528G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

hOW TO USE IN CALL FUNCTIONS?

CAN'T SET UP VOICEMAIL ON MY PHONE
asked 2 years, 9 months ago
BMOSS29212
COLUMBIA, SC
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I connect my phone to my computer to upload music files.

When I plug my phone into my Dell PC it will not recognize the device so Windows Media player won't be able to sync my music files into my phone. I cannot figure out what is going on. It keeps saying that the device is malfunctioning, but it shouldn't be because it recognized the device once before and the phone is brand new.
asked 2 years, 9 months ago
ComputerGeek93
SC
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do i connect my phone to a computer via USB Port?

asked 2 years, 9 months ago
jairhall25
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

I have already talked to straight talk 4 times today and they can't fix my phone, so Im hoping you can tell me what to do.

When I go to make a call it says Emergency Calls Only, when I go to text it says service not available, but I will have 3 bars, and when I go to get on the Internet it says Check Data Restrictions-34. I havent been able to use my phone since 12:00 this afternoon and its now after midnight so I lost 1 whole day of service because of this.
asked 2 years, 9 months ago
Carissa6675
Charleston, WV
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

My phone will not allow me to turn it on. It will only charge to a point and the blue bar only goes half way. The internet had quit working about two

asked 2 years, 9 months ago
debralynn
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

I suggest trying a different charger and outlet before we assume the phone is to blame. If you are still experiencing difficulties feel free to contact us again.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

I lock my self out how do i get back in

I accidently locked my self out of my Samsung T528G Tracphone. How do i get back in if the PUK is not working?
asked 2 years, 9 months ago
Mandiee
Everett Wa
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why wont my pc regonize my phone

asked 2 years, 9 months ago
whiteriver53
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why won't my media player recognize my phone?

asked 2 years, 9 months ago
happyheartmom
28773
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

t528 (TracFone) Cell Phone: I need Adobe Flash or similar program. It will not play music from radio websites

It says "Unsupported" when I try to play music from radio station websites that have MP3 or WMV or AAC or other music players. How can I play music from 'iHeartRadio' or other radio music websites? Is there a way to download a flash player for audio on this t528 (TracFone) Cell Phone? Thanks.
asked 2 years, 9 months ago
johnnyelectron
Lake Erie
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

My daughter just got her T528G and she set a PUK lock, but when she tries to unlock her phone now, it won't accept the code she put in. How to reset?

Initially it asks for a PUK code. She puts one in and then it asks for a new PIN code and then to confirm the PIN code. Nothing we do works. Help!
asked 2 years, 9 months ago
emhurston
Lancaster, PA
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can i download a radio app to my phone?

if yes how?
asked 2 years, 9 months ago
chris1100
lillington, nc
on SGH-T528G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Yes. Try the Android Market.

Samsung
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
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