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Customer Questions & Answers for
samsung SGH-T528G

Customer Questions & Answers:
252 Questions
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215 Answers

Questions & Answers for samsung SGH-T528G

Question

Shut off keypad lock default

Is there any way that when a phone call is happening (live phone call or voicemail) that the keypad default is locked. Often times if I call a business, I need to use the keypad to dial an option. I have to unlock the keypad by holding a button on the side of the phone and then tap the dialpad option to get it showing. It is a huge inconvenience. I'd rather just have that keypad never locked if possible. Thanks.
asked 2 years, 7 months ago
flwrstx
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
1out of 2found this answer helpful.
Question

how to find icons on phone

asked 2 years, 7 months ago
lonewolf357
on SGH-T528G
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
TRACFONE

Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My messaging and contacts on my phone nolonger work and I,ve only had it for two months, what do I do?

asked 2 years, 7 months ago
cammycamm
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

all my message does is say initializing wont let me text

asked 2 years, 7 months ago
gina2hot
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do i connect my phone to a computer via USB Port?

asked 2 years, 7 months ago
jairhall25
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

How do i connect to wifi? I have even sat next to my router and i still can not get it to connect.

asked 2 years, 7 months ago
atlpro4
on SGH-T528G
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

why wont my pc regonize my phone

asked 2 years, 7 months ago
whiteriver53
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how come my phone wont let me hear anything when i call or receive calls?

i can call and hear when its on speaker but when its not i cant hear anything unless its on speaker.
asked 2 years, 7 months ago
jessy92
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can i get my phone to reconnect to my wifi connection?

when i try to connect to my wifi it says connecting and after a couple of seconds it stops and never connects
asked 2 years, 7 months ago
Willhadababyitsagirl
on SGH-T528G
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why won't my media player recognize my phone?

asked 2 years, 7 months ago
happyheartmom
28773
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to install driver

i am trying to import pictures from my phone to my computer and it is not detecting the phone and under devices the samsung mobile device has a caution symbol icon and it says there is no driver i try to install the driver and it wont work because windows security says that the drivers authorization is not a valid publisher, i tried to tell it to install anyway and it wont work
asked 2 years, 6 months ago
pbtrombley
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where can i download a driver for my SGHT528G phone, so i can attach it via data cable to my PC and upload photos and videos.

asked 2 years, 6 months ago
Phil345
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

My phone will not allow me to turn it on. It will only charge to a point and the blue bar only goes half way. The internet had quit working about two

asked 2 years, 6 months ago
debralynn
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out!

I suggest trying a different charger and outlet before we assume the phone is to blame. If you are still experiencing difficulties feel free to contact us again.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do you change the time on the front screem of the phone?

how do you change the time on the front screem of the phone?
asked 2 years, 6 months ago
dee123
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

***connection failed***

I keep getting a pop up message that says "connection failed" I dont know what this means it just pops up from time to time (maybe 12 + times a day) but Im not even trying to access the internet I dont understand what it is and dont know how to make it stop please advise
asked 2 years, 6 months ago
wandatx
texas
on SGH-T528G
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why does my phone keep saying login failed and then deduct kbs. samsung t528g.

asked 2 years, 6 months ago
mavick
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you delete the wifi connections from the phone?(Model T528g) (just simply pressing delete does not work when its full)

t528g
asked 2 years, 6 months ago
kaymc
minnesota
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 6 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

My T528G will not open the messaging tab. When I touch the messaging tab it just says initializing and never opens. Can you help me fix this?

asked 2 years, 6 months ago
BrianneP
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My t528g phone keeps freezing, how do I fix?

I've had this phone since around July of 2011, Ive had a variety of small problems with it but was able to get them all fixed, except that recentely my phone has been freezing. I've tried removing and re-inserting both the battery and the sim card but nothing is working. My phone will power on, ask me to enter my password, and when I do it will go to the main desktop and than freeze there. A new phone isn't something I can afford at this time, please help me!!!
asked 2 years, 6 months ago
johndeereblonde
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

phone wont play mp4 videos

asked 2 years, 6 months ago
Shortbred
on SGH-T528G
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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