Hello and thanks for reaching out!
Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4
Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago